Novotel Caen Côte de Nacre

Hotels
•
Novotel
8 (1228 reviews)
155 Rue de la Délivrande , Caen , FR
+33 2 31 43 42 00

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good/comfortable beds
Helpful and friendly staff (restaurant and front-line)
Good breakfast selection
Convenient location and easy parking
Pool cited as a highlight by multiple guests
Cons:
At least one report of a very dirty room with carpet stains
Small/claustrophobic toilets in some rooms
Air-conditioning issues in some rooms and public areas (fans used)
Signage to hotel sometimes unclear/hidden
Isolated but serious incident of rude/humiliating server behaviour

Categories

Cleanliness
6
Mixed reports: one detailed report of a very dirty room with large stains on the carpet and finger marks causing a poor experience, while other guests report clean rooms. Overall cleanliness is below expectation because of the severe isolated incident.
Service
9
Generally praised as friendly, helpful and attentive (multiple mentions of excellent restaurant and front-line staff). However there is a serious isolated complaint about a server's humiliating behaviour, noted as unacceptable; overall service is strong despite that incident.
Location
8.5
Frequently described as a good/perfect location and convenient for stopovers with easy parking; a few comments about poor signage (hidden by shrubs) are minor issues.
Room Quality
7
Positive notes on comfortable beds and satisfactory bathrooms for many guests, but specific negatives include tiny toilets, absence of air-conditioning in some rooms (fans used instead) and some maintenance issues (USB points not all working).
Amenities
7
Amenities are mixed: the pool is a highlight for several guests but described as small, shallow and quickly crowded; breakfast selection is good, but limited functioning USB points and uneven AC in public areas reduce the score.
Value for Money
8
Not explicitly discussed in most reviews; assigned the target overall rating as a baseline ('Standard quality for this hotel tier').
Food and Beverage
9
Breakfast is repeatedly praised (good selection) and restaurant staff receive positive mentions; one negative incident with a server's behaviour affects this area but overall food and beverage impressions are strong.
Overall Experience
9.5
Most guests report a positive stay: comfortable stopovers, good breakfast, friendly staff, and an enjoyable pool; a few serious negative incidents (very dirty room, rude server) exist but appear isolated. Net experience reported is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Accommodation
Indulge in comfort at Novotel Caen Côte de Nacre with well-appointed rooms featuring satellite TV and complimentary Wi-Fi.

Gastronomic Delights
Savor delectable traditional cuisine at the Gourmet Bar restaurant, promising a culinary experience to remember.

Family-Friendly Amenities
Enjoy a memorable family vacation with a heated outdoor pool, a children's playground, and free parking facilities.

Book your stay now at Novotel Caen Côte de Nacre for an unforgettable experience!

Important information:

Please note that children under 16 years old can enjoy breakfast for free.Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: URO

Location

Guest Reviews

8
Based on 1228 reviews
Cleanliness: 6
Service: 9
Location: 8.5
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9.5
W
Wendy • couple • gb
8
Perfect ideal stop that we needed, comfortable bed and water / tea facilities.
Pros:

Location was perfect for us we were just driving through.

Cons:

Nothing it was fine

2026-10-20 • via Nuitee
S
sofie • family_with_children • be
7
2026-10-19 • via Nuitee
C
Christelle • family_with_children • fr
7
2026-10-11 • via Nuitee
L
Laurence Vann • extended_group • fr
8
2026-10-08 • via Nuitee
F
Flora • family_with_children • fr
1
Hôtel vieillot – Chambre crasseuse
Pros:

Bonne sélection de produits au petit déjeuner. On n’attend pas moins d'un hôtel prétendument 4 étoiles. Attention, il faut préparer la cuisson des œufs soi-même.
Hormis la Direction, le personnel est sympathique mais dépassé par les évènements

Cons:

Chambre crasseuse. Des tâches disséminées un peu partout sur la moquette, dont certaines énormes près de la fenêtre. Chambre louée en connaissance de cause par la Direction de l'hôtel dans une stratégie de remplissage au détriment du confort et de la satisfaction client. Indigne d'un établissement 4*. Traces de doigts sur le placage contreplaqué fixé au mur. Résultat : nuit épouvantable en raison du stress généré par le défaut de propreté environnant.
Toilettes minuscules : Impression d’entrer dans un cagibi. Il ne faut pas être claustrophobe.
Points de recharge USB : seul 1 point sur 4 a fonctionné.
Climatisation : absente dans certaines chambres, remplacée par des ventilateurs. Absence de climatisation dans les parties communes.
Piscine : petite, peu profonde et vite bondée. Sous dimensionnée par rapport à la capacité d’accueil de l’hôtel.

2026-10-07 • via Nuitee
M
mia • extended_group • be
8
super !
Pros:

Locatie niet goed aangeduid. Borden verscholen door struiken soms. Maar voor de restalles prima !
Zelfs het weer was goed !

Cons:

aanduiding ligging hotel;

2026-09-14 • via Nuitee
M
Michela • solo_traveller • it
5
Cons:

La toilet che non funziona bene

2026-09-10 • via Nuitee
R
Robert • couple • nl
9
Fantastisch.........!
Pros:

Sfeervol hotel met goed ontbijt, vriendelijk en behulpzaam personeel, nette badkamer, en een goed restaurant, en natuurlijk leuk zwembad...................

Cons:

op het terras kussens op de stoelen........

2026-09-10 • via Nuitee
N
Nathalie • family_with_children • fr
5
Comportement d’un serveur à vomir!
Pros:

C’est un novotel.

Cons:

Mon mari a cassé sa chaussure. Du coup il avait mis un pantalon mais pas de bermuda et est venu nous rejoindre à table. Nous étions parties 20 mn avant lui. Par respect. Mais nu pieds, l’une des chaussures s’est fendue. Un «  serveur est venu, c’est mis à genoux et lui a expliqué combien il était indécent d’être nu-pieds, Pas acceptable. J’ai expliqué . Tres factuellement.
Mon mari était mortifié ( il a Parkinson, j’ai imaginé son effort pour enlever son bermuda, enfiler son pantalon seul, le fermer… pour que l’on ne voit pas ses pieds… et sa honte.
Et le serveur, au summum de son pouvoir et de ses collègues qui, goguenard, admiraient la représentation , à RÉPÉTE la leçon, textuellement !
J’en ai encore mal au ventre. J’ai complété en expliquant que nous aurions le même problème le lendemain à l’aéroport de caen ( pas de boutique!)
Je suis en Normandie à nouveau ( une fois par mois environ, visite à ma mère Alzheimer -.
J’ai choisi un autre hôtel. Je ne suis pas sûre de retourner un jour dans un Novotel. Et notre fille actuellement en etudes de medecine non plus. En l’écrivant j’ai mal au ventre .
Inutile de vous expliquer comment nous avons quitté la table.

2026-09-07 • via Nuitee
E
Elles • couple • nl
9
Fijn hotel op goede locatie, aanrader
Pros:

Fijne ligging en uitvalsbasis. Fijne schone kamer met goede bedden en airconditioning. Vriendelijk en behulpzaam personeel. Ontbijt is goed. Makkelijk parkeren bij het hotel.

2026-09-06 • via Nuitee
A
Antony • couple • gb
8
Pros:

Friendly staff and good food options

2026-09-05 • via Nuitee
J
James • family_with_children • gb
10
Would stay again with my family in an insrant
Pros:

Breakfast was great, pool was a highlight, every member of staff was amazing.

Cons:

The fire alarm!

2026-09-05 • via Nuitee
J
Joanne • solo_traveller • gb
8
Good value hotel, friendly staff and close to a tram stop
Pros:

Clean room, didn’t make full use of facilities but appeared very good. Friendly staff

2026-09-04 • via Nuitee
P
PhilB • solo_traveller • gb
10
Great hotel for a stop over
Pros:

Special thanks to the restaurant staff who were helpful and attentive.

2026-09-04 • via Nuitee
L
Leo • couple • nl
6
Cons:

Op onze gang deed de airco het niet. Dat was daar bekend want er stond een ventilator. Maar bij de boeking stond dat er airco was.

2026-09-04 • via Nuitee
B
Blandine • extended_group • fr
6
2026-09-01 • via Nuitee
L
LUDOVIC • solo_traveller • fr
10
Pros:

Service disponible

2026-09-01 • via Nuitee
R
Rhian • solo_traveller • gb
8
A good option for exploring the area
Pros:

A basic hotel but perfect for a couple of nights as a base for exploring

Pool is nice and clean

Food is ok

Car parking is an excellent addition for those who are exploring like us

Cons:

A little basic, and it's in quite a modern / business area so you'll need to travel to reach the old town and any tourist places.

2026-08-31 • via Nuitee
M
Michael Joe • family_with_children • gb
8
Convenient for a stay night before early car ferry to England.
Pros:

Easily accessible and next to tram to get into city centre! Staff were pleasant and happy.

Cons:

N/A

2026-08-31 • via Nuitee
T
Tom • family_with_children • gb
9
2026-08-31 • via Nuitee