Oasis Hotel Waikiki

The customer service in this hotel is excellent. When challenges arise, the staff is empathic and understanding. I will definitely recommend this hotel to anyone that go to Waikiki.

Older hotel conveniently located in Waikiki within walking distance of everything. Photos do not match the room. Probably would not stay here again.

Posizione e staff

We removed out of our reservation into the Pacific monarch when location of the oasis was most important

Location

Very well located. Many things can be done by walk.

I had a very disappointing experience at Hotel Oasis. From the moment I arrived, the service was poor. Jesse at the front desk was unfriendly and made me feel unwelcome instead of greeting me like a valued guest.

The breakfast was also very disappointing. There was very little selection, and nothing stood out as fresh or special. Overall, the hotel did not meet my expectations in terms of customer service or the quality of the breakfast.

I would not recommend staying here based on my experience.

Close to beach

l’accueil

This hotel does not look like the pictures. The carpet in the entry is torn, the pool is in bad shape and tiny, the furniture is warped and very worn, and the beds are small, hard, and lumpy. We were very disappointed when we arrived at the hotel. The room was not clean. The bathtub looked like it was at least 25 years old, chipped and in worn condition. The kitchen cabinets were warped and in poor condition.

Very nice hotel and stay. Staff very helpful. Mr. Mike made experiencing everything smooth our navigator. Everything went smoothly all shops and dinning walking distance. Family had a blast

I stayed at Oasis Hotel Honolulu for 4 nights and was very disappointed. While the staff was polite and tried to help, the hotel is in desperate need of renovations and proper maintenance. The room was not clean, the beds were uncomfortable, the sheets did not appear clean, the curtains were torn, and the sliding door did not work properly. The showerhead barely worked, the tub drain was clogged, and the bathroom exhaust fan never worked, making the room humid. Despite reporting these issues multiple times, they were never fully resolved.

Housekeeping was also disappointing. My room was never properly cleaned during my stay, the trash remained in the room, and I had to repeatedly ask for clean towels because they were not replaced automatically. The front desk never answered calls from my room, so I had to go from the 10th floor to the lobby whenever I needed assistance. The hotel also appeared severely understaffed.

Despite being on the 10th floor, I could clearly hear noise from the lower floors, people talking in the hallways, and other guests. The lack of soundproofing made the room much noisier than expected.

The elevator jerked every time it started moving, which raised safety concerns. I paid a premium price for this hotel but did not receive the level of cleanliness, maintenance, or service I expected. The staff did their best, but the owner needs to invest in renovations and improve housekeeping and maintenance. Unfortunately, I would not stay here again or recommend this hotel until significant improvements are made.

Location. Good value. Clean. Spacious.