DoubleTree by Hilton Orlando Airport Hotel

Location

We were sent here by an airline following a cancelled flight. I would absolutely not part with my own money to stay here. First of all the shuttles from the airport were minibuses, could only fit 10 passengers & they don’t come every 15 mins as we were told they did. The drivers are very nice & did their best to communicate with the passengers waiting to give info on when the next shuttle would come. We arrived at the hotel after midnight & there were 3 colleagues working the front desk, all were lovely & friendly. My rating is purely for the staff in the hotel as they were all great. The hotel itself, dated and musty. There are hardly any sockets in the rooms to plug in chargers etc, the curtains looked like they hadn’t been washed in 20 years & the duvets smelt of damp. We attempted the breakfast the next morning, awful. The food just tasted awful, bread was stale. Again the staff in the restaurant were lovely. On checkout we chose to get an uber rather than wait for the shuttle, others on our flight waited & didn’t arrive at the airport until nearly an hour after us! Overall this hotel is in a poor state of disrepair & clearly only keep going as airlines book customers in following flight issues.

Graziella was amazing! She helped me from start to finish with my stay, dealing with all my issues instantly. She definitely made me want to come back right away!

From the moment I walked through the door, I was greeted by a lovely woman named Narda.

She was so accommodating and beyond helpful to me and my friends. Doubletree is very lucky to have her. Her customer service skills are something you can not teach. She naturally has the personality to make you feel loved and heard.

Thank you for a wonderful stay.

The hotel was clean but dated. They provided great customer service especially the bar attendant. She was very personable and friendly. Our only complaint was the timing of the shuttle. We waited over 45 minutes at the airport for the shuttle service.

Emilyann is a very great bartender and waitress. She took my order, made my alcoholic beverage quickly and consistently checked on me while I enjoyed my meal & drink. Professional customer service!!! A++

Hospitality was awesome. Loved our server. And the front desk.

Very friendly and professional and helpful, which in these days it is hard to find employees that cares to help in a nice manner. I took her her name is
Graziella Sidarous

Graziella was absolutely amazing and helpful! People like her are why I stay at Hilton!

The Doubltree by Hilton Orlando Airport had excellent atmosphere and facilities. However the staff was beyond special….exceptional in service and skill, especially Esybel. She was attentive to our needs and very helpful and considerate. I would employ her in my business in a heartbeat.

Esybel made my stay wonderful help me and my family with anything we needed would definitely recommend coming back ! Thank you

Thank you Graziela Sidarous for been so helpfull and sweet, you are the best!

Shanoia at the front desk was very friendly and assisted some during my time at the double tree highly recommend great customer service

Beautiful hotel,maintenance well kept, and customer service was amazing I think her name was Marie made us feel so welcomed and helped with our needs will definitely be returning !

Marie was very helpful and pleasant assisting us we will definitely return. She went above and beyond with our needs.

I can’t remember the last time I had such an amazing customer experience like the one at the DoubleTree hotel. We were there because our flight had been cancelled and because of it, my spouse who is working on an MBA, had to somehow find a place where he could join his class virtually. We get to the hotel at 9 AM and explained everything to Isamarie, the employee who was coordinating check-ins at the front desk and asked if there was anyway we could pay for an early check-in so my spouse could join the 9:30 AM class. She graciously looked for a room for us and gave us an early check-in seeing as I was also traveling with my two young children. She was empathetic and incredibly kind. I hope that anyone who ever experiences a travel challenge comes across an Isamarie to help them through it.

On a related note, the bartender in the Landings restaurant, Emily was also amazing. I know most bartenders are usually good storytellers but Emily is one of the best I’ve come across in a while. She had me and my friends laughing and smiling the whole time we were there. Just great staff overall.

Isa Marie was extraordinarily helpful when we had our flight canceled due to some weather issues at our destination. She helped me get setup for a class I was in on a Saturday in the business center so I didn’t miss anything. There are a lot of nice hotels but they helped us out when we needed it. We had a long day of flight delays and then to have our flight canceled and the airline wasn’t much help and there were a lot of flight canceled through the day so the airline wouldn’t take our bags off the plane so we were out of luck on 99% of our clothes and toiletries. The hotel itself is nice and close to the airport so getting back to the airport should be a breeze. Fingers crossed we get out tomorrow!