Holiday Inn Hotel & Suites London by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (506 reviews)
855 Wellington Road South , London , CA
+1 519-668-7900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, attentive staff who often go above and beyond
Good, convenient location with parking
Useful amenities (free guest laundromat, coffee station, small market)
Clean and spacious rooms reported by several guests
Comfortable beds and strong showers noted
Competitive pricing cited by some guests
Cons:
Cleanliness issues: missed spots and reports of hair on beds
Serious room failures for some guests (no running water, broken bathtub/sink)
Rooms described as bare-bones/outdated for the price
Loud air conditioning in multiple rooms
Key card/access problems and small/slow elevators
Breakfast inconsistently included and mixed quality

Categories

Cleanliness
5.5
Multiple reviews note missed spots, found hair on beds, and a room delivered with no running water; cleanliness and housekeeping reliability are recurring issues.
Service
10
Staff repeatedly described as friendly, attentive and going above and beyond; several guests praised front-desk and attendant responsiveness despite some operational lapses.
Location
8.7
Location is frequently cited as a positive (convenient, good parking, central enough), though a few guests noted it is slightly off the main city center.
Room Quality
6
Mixed to negative comments: rooms described as bare-bones for the price, outdated bathrooms, loud AC, and occasional broken fixtures (bathtub/sink). Some rooms were praised as clean and spacious, but quality is inconsistent.
Amenities
9
Amenities like free guest laundromat, small market, and a free coffee station are repeatedly mentioned and appreciated; some operational issues (key cards, elevator capacity) reported but facilities themselves are strong.
Value for Money
7.3
Mixed perceptions: a few guests felt the hotel charged premium rates without matching room quality, while others said pricing was competitive for the location and offerings.
Food and Beverage
6.7
Breakfast received mixed feedback — some praised it, others complained about buffet quality or unexpected additional cost/that it was not included.
Overall Experience
7.6
Overall stays are generally positive due to excellent staff and useful amenities, but inconsistent room quality, occasional major operational failures (no running water, key card issues) and cleanliness concerns lower the aggregate experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Amenities

The Holiday Inn Hotel & Suites London offers an indoor pool, fitness centre, and on-site restaurant Flavurs for a truly luxurious stay.

Convenience at Its Best

With free WiFi, mini-fridge, coffee machine, and flat-screen cable TV in every room, as well as a 24-hour front desk and concierge service, convenience is at the forefront of your experience.

Ideal Location

Located just a short drive from downtown and major attractions like Budweiser Gardens, Fanshawe College, and the University of Western Ontario, the hotel's prime location makes it the perfect choice for your stay.

Book your stay at the Holiday Inn Hotel & Suites London now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YXU

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 506 reviews
Cleanliness: 5.5
Service: 10
Location: 8.7
Room Quality: 6
Amenities: 9
Value for Money: 7.3
Food and Beverage: 6.7
Overall Experience: 7.6
C
Chris • couple • ca
7
Overall the stay was very pleasant
Pros:

breakfast was very good. the attendant was very attentive.

Cons:

The A/C in room kept shutting off, and the sink stopper was broken. hard to get water to stay in the sink.

2026-10-31 • via Nuitee
A
Arshad • extended_group • sa
9
Excellent stay
Pros:

Exceptional service and great rooms for the price. The location did not suit us as it is a bit off the main city center, however plenty of stuff around including food places to have a comfortable stay.

The hotel has super facilities including free guest laundromat, a small market, free coffee station next to the reception and breakfast at 19$ CAD.

2026-10-26 • via Nuitee
A
April • family_with_children • us
10
Pros:

Great stay clean room. We enjoyed the rest.

2026-10-24 • via Nuitee
L
LOIS • extended_group • ca
8
2026-10-22 • via Nuitee
A
Aleksandar • couple • ca
5
Overall, the rooms commanded a premium price which was not held up by the quality of the room itself
Pros:

Staff were amazing went above and beyond to answer any questions and went above and beyond for all customers.

Cons:

Cleanliness could be improved, lots of missed spots. Elevators rode rough.
Rooms were not aesthetically up to par for the price. Better value elsewhere.
Have never seen a hotel room be as bare-bones as this, especially at this price point.

2026-10-20 • via Nuitee
L
Laurene • couple • ca
5
2026-10-19 • via Nuitee
R
Ram • family_with_children • ca
7
2026-10-14 • via Nuitee
A
Amanda • family_with_children • ca
4
Cons:

When I arrived, I was given a room that had zero running water no toilet no sink and no bathtub available. I have a handicap child who wanted a bath and doesn’t understand why there’s no water took them an hour to change us to another room that had a broken bathtub. They said they would send maintenance and never did also every time we tried to get into our room or the pool, our card wouldn’t let us in. We would have to go back to the front desk. Have them reset the card that happened daily after not having running water being switched to another crappy room our cards not working them showing up 30 minutes before checkout, hoping we are leaving after all that we asked for late checkout and they said no

2026-10-10 • via Nuitee
D
Denise • solo_traveller • ca
10
2026-10-09 • via Nuitee
T
Tim • couple • ca
8
2026-10-08 • via Nuitee
E
Elizabeth • solo_traveller • ca
5
The location of my room was not ideal. It was right about the weight room so I was listening to people drop weights all
Pros:

Good location.

Cons:

Room was clean and comfortable

2026-10-07 • via Nuitee
A
AHMED • couple • ca
6
Fair
Pros:

Location
Parking

Cons:

No breakfast
Rooms need updating
Rooms need more cleaning

2026-09-19 • via Nuitee
A
Alice • couple • ca
9
We enjoyed our stay and a big thank you to the staff.
Pros:

Location was perfect. Room very quiet

Cons:

The suite could have been a a bit more upscale.

2026-09-17 • via Nuitee
Y
Yu • couple • ca
9
2026-09-14 • via Nuitee
L
Liangwei • solo_traveller • ca
6
Pros:

Friendly staff. Convenient self-service laundry room.

Cons:

Outdated bathroom, child-size toilet, old and loud AC.

2026-09-08 • via Nuitee
N
Ning • extended_group • ca
10
2026-09-08 • via Nuitee
V
Vivienne • family_with_children • ca
8
2026-09-07 • via Nuitee
L
Lei • family_with_children • ca
5
空调很吵，这几天都没睡好。
Pros:

服务人员不错，位置也好

Cons:

房间空调巨大声，好吵！

2026-09-07 • via Nuitee
F
Federico • family_with_children • ca
8
2026-09-06 • via Nuitee
A
Arif • solo_traveller • ca
9
Pros:

Clean and spacious suite.

Cons:

The buffet breakfast at the restaurant in the facility.

2026-09-06 • via Nuitee