DoubleTree by Hilton Hotel West Palm Beach Airport

Hotels
•
Doubletree by Hilton
7.5 (664 reviews)
1808 South Australian Avenue , West Palm Beach , US
+1 561-689-6888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Close to airport and port / convenient location
Pool
Restaurant with good food and service
Shuttle service
Chocolate chip cookies / good breakfast
Cons:
Cleanliness issues (mildew, wet/shampooed carpet, crusty wash rag, sugar ants)
Rooms aging / need updates / maintenance problems
Noise from highway/airport
Paid parking and extra fees
Billing/overcharge incidents and occasional rude staff
Missing in-room items (no microwave) / missing shower curtain

Categories

Cleanliness
4.5
Multiple reviews cite serious cleanliness issues (mildew smells, wet/shampooed carpets, crusty wash rag, sugar ants, rooms appearing unclean), indicating below-average cleanliness and inconsistent housekeeping.
Service
10
Service is frequently praised (excellent, friendly staff; helpful front desk; shuttle driver and bartender mentioned by name). There are isolated reports of rude staff and billing problems, but the predominant sentiment is very positive, reflecting strong, attentive service overall.
Location
9
Location is repeatedly noted as a strength (close to airport and port, easy access to highway and downtown). Noise from the expressway/airport and the need for Uber for some meals are drawbacks, but proximity and convenience dominate sentiment.
Room Quality
5
Rooms show age and maintenance problems (bad smells, aging fixtures, missing shower curtain, loud highway-facing rooms, reports of broken items), producing a noticeably below-average room quality experience.
Amenities
8.5
Amenities receive positive mentions (clean, well-tempered pool, shuttle, tasty cookies, restaurant on site), though some guests noted missing in-room items (no microwave) and paid parking; overall amenities are a clear positive.
Value for Money
5
Several guests complained about extra charges (paid parking, tourist fees, early check-in fees, double/triple charges) and perceived money gouging, leading to poor perceived value relative to cost.
Food and Beverage
9.5
Food and beverage offerings are frequently praised (restaurant with great service and food, good breakfast, delicious chocolate chip cookies), making this a strong aspect of the property.
Overall Experience
8.5
Overall stays are mixed but lean positive: many guests report excellent staff, convenient location and good amenities, while a minority report severe cleanliness and billing issues. Net sentiment is above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location and Comfortable Accommodations

Directly off Interstate 95 and just minutes from Palm Beach International Airport, the Doubletree Hotel West Palm Beach Airport offers a convenient and comfortable stay. The hotel's proximity to the Atlantic Ocean beaches and various recreational activities makes it an ideal choice for travelers seeking both relaxation and adventure.

Thoughtful Amenities and Services

From airport shuttles to free wireless internet access, the hotel provides thoughtful amenities to enhance guests' stay. The signature Sweet Dreams bed ensures a restful night, while on-site dining at Gecko's Restaurant and cocktails at Gecko's Lounge offer convenience and relaxation.

Nearby Attractions and Entertainment

Explore top-rated golf courses, deep-sea fishing excursions, and vibrant shopping centers just a short drive away. With easy access to museums, art galleries, and a variety of dining options, guests can experience the best of West Palm Beach during their stay.

Book your stay at the Doubletree Hotel West Palm Beach Airport for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note guests must be at least 21 years of age to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBI

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.5
Based on 664 reviews
Cleanliness: 4.5
Service: 10
Location: 9
Room Quality: 5
Amenities: 8.5
Value for Money: 5
Food and Beverage: 9.5
Overall Experience: 8.5
J
Jose • family_with_children • us
7
2026-10-28 • via Nuitee
D
David • couple • gb
9
Staff were excellent
Pros:

Excellent accommodation and staff

Cons:

All good

2026-10-28 • via Nuitee
R
Robert • couple • us
2
Very disappointing
Pros:

Quick check in

Cons:

Floor (carpet) was wet in our room and room smelled super musty. They put us in a room where they had obviously just shampooed the carpet. It’s gross!

2026-10-26 • via Nuitee
F
Felix • couple • us
8
Short stay
Pros:

Its location, easy access to the highway and downtown Palm Beach

Cons:

The parking isn’t free.

2026-10-26 • via Nuitee
T
Theresa • couple • us
1
I WILL NEVER GO BACK THERE …… EVER!!!!!
Pros:

Nothing

Cons:

1. They allow smoking 10 ft from lobby entrance. This includes pot. Their restaurant is just to the right of the lobby entrance. I was trying to have Donne and only smelt pot.
2. They had a curtain rod in our shower but NO shower curtain. We could not shower in the morning because there was no protection from the water going all over the floor.
3. The door to the bathroom needed to be piled… badly. Every time during the night that my husband went to the bathroom, I would wake up with a fright hearing this horrific screeching sound.
4. This hotel had many rooms, yet they chose to have us stay in a room that faced a major highway. All we heard all night was the racing traffic because their windows are not sound proof.
5. Lastly, the room was infested with sugar ants. They were literally all over my purse and tablet when I went to retrieve them.

This place is not worth a 1/5 of what they charged. Just awful.

2026-10-11 • via Nuitee
G
Grima • solo_traveller • us
7
Pros:

Nice staff

Cons:

Location, needed to get an Uber to get lunch, $75 charge if I checked in early

2026-10-07 • via Nuitee
F
Frisch • solo_traveller • us
8
Great hotel
Pros:

The office staff were very friendly! We arrived early from the airport. The staff let us move into our room early. The chocolate chip cookies were delicious 😋 The person who drove the shuttle was so friendly.

2026-09-15 • via Nuitee
B
Brandy • couple • us
10
It was great.
Pros:

Close to airport and port

Cons:

N/A

2026-09-07 • via Nuitee
W
Willie • couple • us
8
For overnight great price.
2026-09-02 • via Nuitee
G
Garvens • couple • us
2
2026-08-26 • via Nuitee
H
Hector • solo_traveller • us
9
2026-08-21 • via Nuitee
G
GRACELM • extended_group • us
8
2026-08-19 • via Nuitee
M
melissa • solo_traveller • us
1
2026-08-15 • via Nuitee
J
Jatnael • family_with_children • us
10
2026-08-07 • via Nuitee
I
Iulian • extended_group • ro
9
Very good experience
Pros:

It was enough food.

2026-08-03 • via Nuitee
L
Laura Diaz Ramos • solo_traveller • us
6
2026-07-24 • via Nuitee
L
Laquanda • couple • us
10
2026-07-23 • via Nuitee
M
Magaly • solo_traveller • us
5
Disappointed
Pros:

Pool and breakfast

Cons:

The room, rug smell bad and the shower was hot water only

2026-07-16 • via Nuitee
M
Mike • solo_traveller • us
10
Wonderful hotel!
Pros:

Everything was absolutely fantastic with this hotel!
The staff was very friendly and assisted with any questions in a very timely manner. The restaurant attached to the hotel has great service along with the food. The pool was a perfect temperature and clean. This was a great hotel for me and my wife to celebrate our 1st anniversary of marriage at.

Cons:

There was no issues with the hotel. Will recommend though the rooms should have a microwave in them

2026-07-14 • via Nuitee
A
Arthur • solo_traveller • us
3
Cons:

Paid parking for hotel guests.

2026-07-09 • via Nuitee