Embassy Suites by Hilton Memphis East Germantown Area

Hotels
•
Embassy Suites Hotels
8 (343 reviews)
1022 South Shady Grove Road , Memphis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Helpful staff
Cons:
Poor breakfast options
Inconsistent service quality

Categories

Cleanliness
7.58
Some reviews mentioned cleanliness issues, like the first room not being up to standard and breakfast cleanliness being under basic level.
Service
8.55
Staff was described as generally helpful and friendly, though there were negative mentions about specific staff interactions.
Location
8.59
Positive mentions of the hotel's location and atmosphere throughout the reviews.
Room Quality
8.04
The rooms were generally described as spacious and clean, although there were some complaints about maintenance issues.
Amenities
8.07
Standard amenities were noted, though some specific advertised options were not available.
Value for Money
7.53
There were mixed feelings about the cost of the stay, with comments about the price not aligning with the experience.
Food and Beverage
7.58
Breakfast was criticized for not meeting expectations, despite some highlights in the food quality.
Overall Experience
8.05
The overall experience was mixed, with some highlighting positives and others strongly negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:44

Property Description

Luxurious Suites with Modern Amenities
Experience the comfort of spacious suites equipped with two streaming flat-screen TVs, a microwave, refrigerator, and coffee maker. Relax in a cozy seating area with a sofa bed, ensuring a restful stay at Embassy Suites Memphis.

Indulge in Fine Dining and Recreation
Savor Northern Italian cuisine at Frank Gristanti’s Restaurant, or enjoy the daily breakfast buffet. Take advantage of free access to the indoor pool and fitness center for a rejuvenating experience during your stay.

Convenient Location and Complimentary Services
Located near Interstate 240 and just 12.8 km from Memphis International Airport, our hotel offers free parking and easy access to attractions like Audubon Golf Course and Graceland. Book your stay now and elevate your Memphis experience at Embassy Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 4.49 per day.

Location

Guest Reviews

8
Based on 343 reviews
Cleanliness: 7.58
Service: 8.55
Location: 8.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 7.58
Overall Experience: 8.05
C
Coker • solo_traveller • us
10
2026-05-21 • via Nuitee
H
Heather • family_with_children • us
6
2026-05-21 • via Nuitee
B
Beverly • extended_group • us
9
2026-05-14 • via Nuitee
D
Dagmar • solo_traveller • us
10
Pros:

The room was clean and comfortable. Complimentary happy hour was on point. Overall, I just enjoyed my stay.

2026-05-12 • via Nuitee
R
Ronald • family_with_children • us
3
Pros:

Cool atmosphere

Cons:

They staff is horrible and rude

2026-05-11 • via Nuitee
R
Regina • solo_traveller • us
7
2026-04-28 • via Nuitee
C
Christine • family_with_children • us
9
Nice, clean facility
Pros:

I love the fact it is a nice, clean facility.

Cons:

I didn’t like that they made us vacate the lobby at 10 PM but then later I saw other groups in the lobby around 11 PM

2026-04-27 • via Nuitee
K
Kim • solo_traveller • us
10
2026-04-20 • via Nuitee
M
Mari • family_with_children • us
9
Great location with great amenities
Pros:

Breakfast, room and pool and overall vibe of the hotel was great

Cons:

The only thing I didn’t like was the pull out bed had a couple stains but we covered them with an extra sheet that was provided

2026-04-13 • via Nuitee
J
Jamie • family_with_children • us
3
Still one of my favorites!
Pros:

Embassy has always come with elegance which I love!

Cons:

The fact that we were put in a room that has reoccurring floods which is what we walked into day 2! We where moved to another room inconveniently offered no compensation comps at all my only issue

2026-04-09 • via Nuitee
R
Rita • couple • us
8
Fun stay clean room nice staff the only issue was the kids running around unattended which resulted in constant knockin
Pros:

Cleanliness…family oriented

Cons:

The fact that kids would knock on our door n run

2026-03-31 • via Nuitee
T
Tasha • family_with_children • us
10
2026-03-26 • via Nuitee
A
Anthony • couple • us
9
2026-03-22 • via Nuitee
J
Jacklyn • couple • us
6
2026-03-19 • via Nuitee
T
Thomas • couple • us
8
Good value for your money.
Pros:

Breakfast and in-hotel restaurant.

Cons:

Needs some repairs like bathrooms and soundproofing,

2026-03-17 • via Nuitee
A
Antoinette • couple • us
10
Good
Pros:

Comfortable and friendly

Cons:

Na

2026-03-15 • via Nuitee
Z
Zakiyyah • family_with_children • us
8
Pros:

Breakfast was cold except the omelet bar

Cons:

The food

2026-02-23 • via Nuitee
J
Jasmine • family_with_children • us
6
2026-01-31 • via Nuitee
B
BROWN • couple • us
10
2026-01-21 • via Nuitee
J
Jerelyn • couple • us
10
Great
2026-01-20 • via Nuitee