Embassy Suites Cleveland - Beachwood

Hotels
•
Embassy Suites Hotels
6.6 (720 reviews)
3775 Park East Drive , Beachwood , US
+1 216-765-8066

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Convenient, well-located near highway, shopping and dining
Spacious suites appreciated by several guests
Free happy hour and several positive breakfast mentions
Some staff were described as kind and helpful
Pleasant lobby/appearance noted by multiple reviewers
Cons:
Cleanliness issues: stained carpet, peeling wallpaper, dirty tubs, poor housekeeping
Outdated, worn rooms and furniture
Amenities often unavailable (pool/fitness closed or under maintenance)
Multiple reports of rude or poorly trained staff and slow maintenance responses
Isolated billing/overcharge incident and inconsistent breakfast quality

Categories

Cleanliness
4.5
Multiple reviewers reported stained carpet, peeling wallpaper, dirty tubs and poor maid service; overall cleanliness is below expected Embassy Suites standard.
Service
7.2
Service is mixed: several staff were described as kind and helpful, but multiple reports of rude front-desk interactions and slow/poorly handled maintenance reduce the score.
Location
9.5
Location is frequently praised as convenient—close to family, highway, shopping and dining—consistently a strong point.
Room Quality
5
Rooms and furniture were often described as outdated and worn (stained carpet, shabby furnishings, tub/fixture issues) despite being spacious suites.
Amenities
4
Amenities performed poorly for many guests: pool and fitness frequently unavailable or under maintenance and guests reported advertised facilities were not working.
Value for Money
6.8
Mixed value: free happy hour and spacious suites add value for some, but overcharges, maintenance problems and inconsistent cleanliness/amenities reduce perceived value.
Food and Beverage
8.3
Food and beverage received mixed to positive mentions: several guests loved the breakfast/omelettes and appreciated happy hour, though others found buffet items unpleasant.
Overall Experience
7.5
Overall experience is mixed — some guests had excellent stays (weddings, helpful staff, good breakfast), while others encountered rude staff, maintenance and cleanliness issues; net experience averages out above midline.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Spacious All-Suite Accommodations
Experience comfort and convenience in our all-suite Ohio hotel, just off Interstate 271. Each suite is equipped with modern amenities like microwaves and refrigerators, ensuring a pleasant stay for every guest.

Convenient Shuttle Service
Explore nearby attractions hassle-free with our complimentary shuttle service covering a 5-mile radius. Visit popular spots like Beachwood Place Mall and John Carroll University with ease, making the most of your stay at Embassy Suites Cleveland-Beachwood.

Complimentary Breakfast and Leisure Facilities
Start your day right with a delicious cooked-to-order breakfast, included with your stay. Maintain your fitness routine at the on-site gym or unwind in the indoor pool and game room. Join us for a free evening reception, adding a touch of relaxation to your stay. Book now for an unforgettable experience at our Cleveland-Beachwood hotel.

Important information:

Food and beverage as well as the bar are closed. The property is offering a grab and go breakfastGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

6.6
Based on 720 reviews
Cleanliness: 4.5
Service: 7.2
Location: 9.5
Room Quality: 5
Amenities: 4
Value for Money: 6.8
Food and Beverage: 8.3
Overall Experience: 7.5
F
Faith • extended_group • us
8
2026-10-27 • via Nuitee
K
Kim • solo_traveller • us
10
Pros:

Staff kind helpful and helped me feel welcome comfortable and safe.

2026-10-27 • via Nuitee
J
Jane • family_with_children • us
3
Very disappointed in the state of this hotel. We thought we could count on Embassy Suites.
Pros:

Room was clean and comfortable. A couple of staff were pleasant.

Cons:

Pool down for maintenance for the entire stay. Lights were turned off early in the public spaces even though a sign said it was open til ten. A staff member was very rude, told us she didn't know how to turn on the lights, it wasn't a public space. When someone else turned on the lights, I left the front desk and she yelled after me "You're welcome!!!"

2026-10-21 • via Nuitee
J
Jacquila • couple • us
1
Never again
Pros:

Location and had smoking rooms

Cons:

Staff and outdated property

2026-10-20 • via Nuitee
S
Sanchez • couple • us
7
2026-10-19 • via Nuitee
K
Kyra • couple • us
1
2026-10-19 • via Nuitee
H
Hambrick-Mateen • solo_traveller • us
9
2026-10-17 • via Nuitee
M
Morgan • couple • us
5
2026-10-17 • via Nuitee
V
venta • couple • us
4
2026-10-16 • via Nuitee
W
Wake • solo_traveller • us
2
Pros:

Staff was pleasant
Location of the hotel was exactly where we needed it to be (close to family and plenty of dining options and grocery options in the area)

Cons:

Cleanliness of rooms was subpar, wallpaper peeling, bathtub handle falling off
Maid service did not do much cleaning, barely made our bed, constantly having to ask for more towels
Our extra bedding smelled the horrible as if the linen had never been washed
Hot buffet foods didn't taste good (especially omelets, pancakes and french toast)

2026-10-13 • via Nuitee
R
Renicka • couple • us
9
nice cozy night.
Pros:

nice clean environment

2026-10-12 • via Nuitee
J
Jessica • couple • us
7
Pros:

Accommodations are good especially with the known brand of Embassy Suites.

Cons:

Rooms and furniture are outdated and worn out. Carpet had stains on it.
Tub was kind of cruddy.

2026-10-12 • via Nuitee
J
Janet • extended_group • us
8
Comfortable stay.
Pros:

Excellent breakfast. Free drinks for happy hour appreciated.
Nice and quiet.
Appreciate the suite.

Cons:

Furniture and carpet was worn and stained.
Did not need accessible unit.
Bathroom door difficult to slide open and shut (off the track).

2026-10-12 • via Nuitee
C
Carolyn • family_with_children • us
9
It was a pleasure
Pros:

Location

2026-10-08 • via Nuitee
R
Roosevelt • couple • us
9
2026-09-14 • via Nuitee
C
Cherlon • extended_group • us
10
The best weekend stay before I said I DO TO MY HUSBAND.
Pros:

I always love the embassy suites. They honored my accommodations even still I had booked through a third party site. The breakfast was the bomb as usual as I love omelettes. Free happy hour is great as well. My bridal party loved that. We even had a small rehearsal in a small area. Rooms are very spacious. Great stay.

Cons:

There was nothing that I did not like.

2026-09-09 • via Nuitee
J
James • solo_traveller • us
3
Very disappointing!
Pros:

Nothing

Cons:

The room was shabby by Embassy standards. Front desk staff not knowledgeable regarding room location and my particular needs!

2026-09-08 • via Nuitee
B
Brittney • family_with_children • us
5
All the staff was rude I wouldn’t even give stay here again
Pros:

Breakfast and how pretty it looking the lobby

Cons:

Staff was rude. Bathroom was dirty.

2026-09-07 • via Nuitee
A
Adar • family_with_children • us
3
Pros:

Lobby

Cons:

Very outdated. Pool wasn't working for 3-4 days

2026-09-01 • via Nuitee
L
LaKesha • couple • us
9
2026-08-31 • via Nuitee