Embassy Suites Cleveland - Beachwood

Hotels
•
Embassy Suites Hotels
7 (896 reviews)
3775 Park East Drive , Beachwood , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious atrium
Cons:
Outdated facilities
Cold rooms
Closed pool

Categories

Cleanliness
5.25
Several reviews mentioned the property being old and not well maintained.
Service
8.25
Multiple mentions of friendly and helpful staff.
Location
8.75
Great location with close proximity to stores, food, and freeway.
Room Quality
5.75
Negative comments about dated furniture and maintenance issues.
Amenities
6.25
The pool was closed and other amenities had mixed reviews.
Value for Money
6.75
Concerns about unexpected fees weighed heavily on value perceptions.
Food and Beverage
7.75
The breakfast had mixed reviews, being described as just all right.
Overall Experience
7.25
Overall, a mix of experiences led to an average sentiment of satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:55

Property Description

Spacious All-Suite Accommodations
Experience comfort and convenience in our all-suite Ohio hotel, just off Interstate 271. Each suite is equipped with modern amenities like microwaves and refrigerators, ensuring a pleasant stay for every guest.

Convenient Shuttle Service
Explore nearby attractions hassle-free with our complimentary shuttle service covering a 5-mile radius. Visit popular spots like Beachwood Place Mall and John Carroll University with ease, making the most of your stay at Embassy Suites Cleveland-Beachwood.

Complimentary Breakfast and Leisure Facilities
Start your day right with a delicious cooked-to-order breakfast, included with your stay. Maintain your fitness routine at the on-site gym or unwind in the indoor pool and game room. Join us for a free evening reception, adding a touch of relaxation to your stay. Book now for an unforgettable experience at our Cleveland-Beachwood hotel.

Important information:

Food and beverage as well as the bar are closed. The property is offering a grab and go breakfastGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

7
Based on 896 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 5.75
Amenities: 6.25
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 7.25
R
Roosevelt • couple • us
9
2026-09-14 • via Nuitee
C
Cherlon • extended_group • us
10
The best weekend stay before I said I DO TO MY HUSBAND.
Pros:

I always love the embassy suites. They honored my accommodations even still I had booked through a third party site. The breakfast was the bomb as usual as I love omelettes. Free happy hour is great as well. My bridal party loved that. We even had a small rehearsal in a small area. Rooms are very spacious. Great stay.

Cons:

There was nothing that I did not like.

2026-09-09 • via Nuitee
J
James • solo_traveller • us
3
Very disappointing!
Pros:

Nothing

Cons:

The room was shabby by Embassy standards. Front desk staff not knowledgeable regarding room location and my particular needs!

2026-09-08 • via Nuitee
B
Brittney • family_with_children • us
5
All the staff was rude I wouldn’t even give stay here again
Pros:

Breakfast and how pretty it looking the lobby

Cons:

Staff was rude. Bathroom was dirty.

2026-09-07 • via Nuitee
A
Adar • family_with_children • us
3
Pros:

Lobby

Cons:

Very outdated. Pool wasn't working for 3-4 days

2026-09-01 • via Nuitee
L
LaKesha • couple • us
9
2026-08-31 • via Nuitee
R
Rachel • couple • us
3
I won’t stay here again. The hotel needs major renovations and staff training. There are too many hotel options in the a
Pros:

It was a very convenient location. Close to the highway and shopping.

Cons:

It is not well maintained. My toilet broke and I had to call down to the front desk 4x before it was addressed. Also, a man knocked on my door at 8:30 am claiming to be with maintenance and investigating a leak but he had no uniform or identifying name tag on. They overcharged my card by $500! The breakfast was horrible. Lots of options but nothing tasted good.

2026-08-31 • via Nuitee
C
Carol • extended_group • us
8
2026-08-22 • via Nuitee
J
janise • family_with_children • us
7
Pros:

It was good

Cons:

The tub was dirty and they advertise having a pool and fitness room and none of it was working and they couldn’t take anything off

2026-08-20 • via Nuitee
J
Janet • extended_group • us
8
Pros:

My stay was fine; I experienced no problems at all.

2026-08-18 • via Nuitee
D
Denicka • solo_traveller • us
6
2026-08-16 • via Nuitee
L
Laura • couple • us
5
It was ok.
Pros:

Bar staff was terrific.

Cons:

It was advertised that the facility had a pool, but it was not available. If I had known that, I wouldn't have even considered staying there. Note in the room said to enjoy the bottled water & snacks but there were neither. There was no clock in the room. We stayed at an Embassy Suites in Columbus a few days ago and it exceeded our expectations & we thought we'd get the same from another Embassy Suites. Just an accumulation of lots of little things.

2026-08-14 • via Nuitee
A
Arturionia • couple • us
2
Cons:

Someone walked in my room while I was in the shower

2026-08-12 • via Nuitee
J
Jeffrey • extended_group • us
8
Cons:

exhaust fan did not work in the bathroom. also a red stain on the rug in room 145

2026-08-10 • via Nuitee
B
Bryan • family_with_children • us
8
Welcoming and relaxing from the moment we walked in.
Pros:

The size of the rooms, the breakfast (amazing), the pool and staff (everyone was so nice and welcoming). Roger the bartender was great! It was so nice talking with him!

Cons:

Some of the mattresses were stained on the side and the mattress in the pull out couch had what looked like burn marks. However sheets covered those up!

2026-08-10 • via Nuitee
B
Brinae • family_with_children • us
10
2026-08-09 • via Nuitee
M
Michael • couple • us
8
2026-08-09 • via Nuitee
B
Barbara • family_with_children • us
4
If I knew in advance I would have stayed somewhere else
Pros:

I asked for adjoining rooms. Called in advance got room numbers. Rooms were not adjoining. They were next to. I expressed my extreme disappointment about being misled. No apologies were expressed. No taking responsibility for the hotel's error. The next day they offered to change the rooms. By then not interested.
Also the 2 rooms they gave us were very very very far from the entrance. People should be told this in advance. I was very unhappy about this as well.
Also many things in the room not okay...shower did not work right, room hotel phone did not work right, many outlets did not work
Also we did not enjoy the pool...it was too cold.

Cons:

See above

2026-08-06 • via Nuitee
A
Anissa • solo_traveller • us
9
2026-08-04 • via Nuitee
W
Wilburn • solo_traveller • us
1
Cons:

I got there and the system was down. I couldn't check in. I ended up leaving and going somewhere else. I just felt like they could have called & let me know before I wasted money Ubering there.

2026-08-02 • via Nuitee