Embassy Suites Cleveland - Beachwood

Hotels
Embassy Suites Hotels
7 (896 reviews)
3775 Park East Drive , Beachwood , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious atrium
Cons:
Outdated facilities
Cold rooms
Closed pool

Categories

Cleanliness
5.25
Several reviews mentioned the property being old and not well maintained.
Service
8.25
Multiple mentions of friendly and helpful staff.
Location
8.75
Great location with close proximity to stores, food, and freeway.
Room Quality
5.75
Negative comments about dated furniture and maintenance issues.
Amenities
6.25
The pool was closed and other amenities had mixed reviews.
Value for Money
6.75
Concerns about unexpected fees weighed heavily on value perceptions.
Food and Beverage
7.75
The breakfast had mixed reviews, being described as just all right.
Overall Experience
7.25
Overall, a mix of experiences led to an average sentiment of satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:55

Property Description

Spacious All-Suite Accommodations
Experience comfort and convenience in our all-suite Ohio hotel, just off Interstate 271. Each suite is equipped with modern amenities like microwaves and refrigerators, ensuring a pleasant stay for every guest.

Convenient Shuttle Service
Explore nearby attractions hassle-free with our complimentary shuttle service covering a 5-mile radius. Visit popular spots like Beachwood Place Mall and John Carroll University with ease, making the most of your stay at Embassy Suites Cleveland-Beachwood.

Complimentary Breakfast and Leisure Facilities
Start your day right with a delicious cooked-to-order breakfast, included with your stay. Maintain your fitness routine at the on-site gym or unwind in the indoor pool and game room. Join us for a free evening reception, adding a touch of relaxation to your stay. Book now for an unforgettable experience at our Cleveland-Beachwood hotel.

Important information:

Food and beverage as well as the bar are closed. The property is offering a grab and go breakfastGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

7
Based on 896 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 5.75
Amenities: 6.25
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 7.25
C
Carol extended_group us
8
2026-08-22 via Nuitee
J
janise family_with_children us
7
Pros:

It was good

Cons:

The tub was dirty and they advertise having a pool and fitness room and none of it was working and they couldn’t take anything off

2026-08-20 via Nuitee
J
Janet extended_group us
8
Pros:

My stay was fine; I experienced no problems at all.

2026-08-18 via Nuitee
D
Denicka solo_traveller us
6
2026-08-16 via Nuitee
L
Laura couple us
5
It was ok.
Pros:

Bar staff was terrific.

Cons:

It was advertised that the facility had a pool, but it was not available. If I had known that, I wouldn't have even considered staying there. Note in the room said to enjoy the bottled water & snacks but there were neither. There was no clock in the room. We stayed at an Embassy Suites in Columbus a few days ago and it exceeded our expectations & we thought we'd get the same from another Embassy Suites. Just an accumulation of lots of little things.

2026-08-14 via Nuitee
A
Arturionia couple us
2
Cons:

Someone walked in my room while I was in the shower

2026-08-12 via Nuitee
J
Jeffrey extended_group us
8
Cons:

exhaust fan did not work in the bathroom. also a red stain on the rug in room 145

2026-08-10 via Nuitee
B
Bryan family_with_children us
8
Welcoming and relaxing from the moment we walked in.
Pros:

The size of the rooms, the breakfast (amazing), the pool and staff (everyone was so nice and welcoming). Roger the bartender was great! It was so nice talking with him!

Cons:

Some of the mattresses were stained on the side and the mattress in the pull out couch had what looked like burn marks. However sheets covered those up!

2026-08-10 via Nuitee
M
Michael couple us
8
2026-08-09 via Nuitee
B
Brinae family_with_children us
10
2026-08-09 via Nuitee
B
Barbara family_with_children us
4
If I knew in advance I would have stayed somewhere else
Pros:

I asked for adjoining rooms. Called in advance got room numbers. Rooms were not adjoining. They were next to. I expressed my extreme disappointment about being misled. No apologies were expressed. No taking responsibility for the hotel's error. The next day they offered to change the rooms. By then not interested.
Also the 2 rooms they gave us were very very very far from the entrance. People should be told this in advance. I was very unhappy about this as well.
Also many things in the room not okay...shower did not work right, room hotel phone did not work right, many outlets did not work
Also we did not enjoy the pool...it was too cold.

Cons:

See above

2026-08-06 via Nuitee
A
Anissa solo_traveller us
9
2026-08-04 via Nuitee
W
Wilburn solo_traveller us
1
Cons:

I got there and the system was down. I couldn't check in. I ended up leaving and going somewhere else. I just felt like they could have called & let me know before I wasted money Ubering there.

2026-08-02 via Nuitee
2
246luismara Business
10
#1 Hotel in Ohio
Pros:

My experience at this hotel goes beyond fantastic. From the moment I checked in, I was greater by their exceptional front desk. The check in process was easy simple and welcoming. I got my room keys and a first for any hotel, a goodie bag, filled with snacks and 2 free alcoholic beverages that other hotels over charge you. Top shelf stuff!!!
Once I got my room it was super clean and ready for me to unwind after my travels. I was lucky enough meet their general manager, Roman M. Such a charismatic and genuine leader with a wonderful team. I highly recommend the restaurant (Go for the Pizza). Yum yum! Overall this was 10 star experience all the way!!!

2026-07-26 via Tripadvisor
A
americasfootballclui Family
10
Amazing Hospitality
Pros:

Based upon of one year experience with your embassy suites, Emmanuel embassy suites and our family stay, we are most pleased with the outstanding service of Roman in the Staff of Embassy Suites Beachwood. An example would be fine for breakfast lunch and dinner, including the happy hour is very good to have cordiality of mixed drinks that can be alcoholic and non-alcoholic, but having excellent staff that has knowledgeable experiences of preparing the drinks for guests also the room comfortability and also the maintaining of the staff of towels, sheets linens, and also amenities in the rooms were exceptional and our family has highly recommended the good work of Roman and the staff of Emmanuel embassy suites you understand that E means of Emmanuel God is with us so we want to say thank you for this exceptional service and work to the community not only of humanity, but also the kingdom of God please note that some people will accept the of a Emmanuel, but we live it with heart with heart. I would also like to give a mention of service to Mama Sylvia! Thank you for your service.

2026-07-26 via Tripadvisor
D
Donna couple us
8
Very comfortable place to stay when you want to get away for a night or two
Pros:

Comfortable room

Cons:

Not the cleanest

2026-07-23 via Nuitee
T
Tyrell couple us
10
2026-07-22 via Nuitee
T
Tracy family_with_children us
8
Cons:

Although the building seemed new there were some areas that showed wear.
We were advised as to a problem with the elevators, only one of two was in order.

2026-07-22 via Nuitee
S
Stephanie couple us
9
2026-07-20 via Nuitee
S
Shellia solo_traveller us
4
2026-07-15 via Nuitee