Crowne Plaza Kansas City Downtown by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (741 reviews)
1301 Wyandotte Street , Kansas City , US
+1 816-474-6664

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location near T-Mobile Center/arena/downtown
Friendly and helpful staff (reception, restaurant, coffee shop)
Comfortable rooms for many guests
Good on-site restaurant
Convenient access to free transport
Guests reported feeling safe
Nice lobby and coffee shop
Clean/happy facility (some mentions)
Cons:
Elevator to parking is problematic / long waits
Pool closed during stay
Perceived as overpriced; poor value for money
Additional parking fees and limited liability for damage
Cleanliness issues: hairs, dusty AC, musty floors
Room maintenance problems: noisy AC, small shower, slow sink, drawer opening, no safe
Rude front desk reported by at least one guest
Breakfast not included / overpriced continental

Categories

Cleanliness
7
Mixed cleanliness: several reports of hairs on toilet, dusty AC, musty-smelling floors and some cosmetic touch-ups needed; some guests still reported the facility as clean.
Service
9.2
Generally praised staff in reception, restaurant and coffee shop (friendly/helpful); isolated but strong complaint about rude front desk interactions lowered perfection but overall service is a strong asset.
Location
9.8
Consistently highlighted as excellent — close to T-Mobile Center/arena, central downtown location and convenient to transport and attractions.
Room Quality
7.2
Rooms are comfortable for many guests but several issues reported: noisy AC, drawer that opens, small shower, slow sink drainage, lack of in-room safe and some cosmetic issues.
Amenities
8
Good on transport and on-site restaurant/coffee shop, but problems noted with elevator access to parking, driveway/garage logistics, closed pool and some missing in-room amenities (microwave).
Value for Money
6
Multiple guests felt the hotel was overpriced given parking fees, breakfast charges and some room/maintenance shortcomings; perceived poor value lowered this score.
Food and Beverage
8.6
Restaurant and coffee shop receive positive mentions; however, breakfast pricing/format (extra cost for basic continental) disappointed some guests.
Overall Experience
9
Overall positive impressions driven by location, friendly staff and good restaurant; noteworthy negatives (value, some cleanliness and amenities issues) but many guests still report they would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Central Location in Kansas City

Located next to the Bartle Hall Convention Center in the vibrant Power & Light Entertainment District, Crowne Plaza Hotel Kansas City Downtown offers convenience and excitement right at your doorstep.

Relaxation and Dining Options

Unwind by taking a dip in the outdoor heated pool or breaking a sweat at the on-site fitness center. Indulge in delicious meals at City Grille or sip on refreshing drinks at the hotel bar after a productive day.

Comfortable Guestrooms

Experience modern amenities such as free high-speed internet, flat-screen TVs, and spacious work areas in the guestrooms. Enjoy the convenience of room service and end your day on a cozy bed with luxurious linens.

Book your stay at Crowne Plaza Hotel Kansas City Downtown now for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 741 reviews
Cleanliness: 7
Service: 9.2
Location: 9.8
Room Quality: 7.2
Amenities: 8
Value for Money: 6
Food and Beverage: 8.6
Overall Experience: 9
H
Hector Luis • family_with_children • pr
10
2026-10-28 • via Nuitee
L
Luebbert • family_with_children • us
10
2026-10-22 • via Nuitee
J
Jason • family_with_children • us
9
2026-10-20 • via Nuitee
N
Nolene • solo_traveller • us
9
nice staff and good accommodations
Pros:

The room was comfortable, staff was amazing both in reception and resteraunt/room service. I really enjoyed stay and would stay again

Cons:

nothing

2026-10-20 • via Nuitee
V
Vadimas • solo_traveller • lt
10
2026-10-20 • via Nuitee
S
Sabrina • family_with_children • us
10
Pros:

Clean and happy facility

Cons:

The elevator to the parking garage is complicated but overall good

2026-10-15 • via Nuitee
K
Kelly • extended_group • us
3
2026-10-14 • via Nuitee
J
john • couple • es
9
Satisfactorio
Cons:

No tener caja fuerte y el aíre acondicionado hace mucho ruido

2026-10-13 • via Nuitee
M
Monique • solo_traveller • us
8
Pros:

I felt safe.

Cons:

The pool was closed.

2026-10-12 • via Nuitee
J
Jamillah • couple • us
8
2026-10-12 • via Nuitee
K
Kevin • solo_traveller • us
4
2026-10-12 • via Nuitee
C
catherine • extended_group • us
5
Overpriced for mediocre… feeling ripped off! Will not stay here again!
Pros:

Location is walking distance to the tmoblie center

Cons:

Over priced for a room with two beds and a bathroom you have to straddle the toilet to even close the door. The ac unit was caked with dust and dirt. The sink barely drained. You take a two minute shower and there is no working exhaust fan to pull the steam out so you have to wait forever to even see yourself in the mirror. There was also a drawer that slowly worked itself open that’s knee level so you run into it over night in the dark trying to use the bathroom. Also it’s an additional $30 to park your car there where they will clam no liability if it’s broken into or damaged. Then on the ad for the room it is misleading… it says breakfast is at this time. I assumed breakfast came with your stay considering the cost of a one night stay! I was wrong. Cost us $60 for three people to eat breakfast! That was more than it cost us to eat dinner the night before. And it was your basic self serve continental breakfast. Definitely not worth $60! I understand prices have gone up on everything in this world however this was a total rip off. We will never stay here again. I’ll opt for a reasonably priced hotel with included parking and breakfast next time. And pay the uber driver to get me to the concert! Shame on you Crowne Plaza for ripping people off.

2026-10-11 • via Nuitee
M
Madison • extended_group • us
9
2026-10-11 • via Nuitee
D
Deorla • family_with_children • us
8
Had a good time
Pros:

N/a

Cons:

The elevator issue was bad. Had to wait forever for it.

2026-10-11 • via Nuitee
W
Willem • extended_group • nl
8
2026-10-10 • via Nuitee
H
Henrique Bicalho • solo_traveller • br
10
Excelente opção
Pros:

Localização privilegiada. Próximo aos locais de shows, supermercado e cable car

2026-10-10 • via Nuitee
P
Pease • solo_traveller • us
8
Pros:

Location to arena, friendly staff

Cons:

Few hairs on toilet when we arrived.......some cosmetic touch ups could be done in 2712

2026-10-08 • via Nuitee
N
Niki • solo_traveller • za
8
Very enjoyable - restaurant was great.
Pros:

Enjoyed the central location, easy access to free transport.

2026-10-07 • via Nuitee
R
Reimer • family_with_children • us
4
2026-10-07 • via Nuitee
M
Michael • couple • us
7
2026-10-07 • via Nuitee