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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Private parking
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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ATM/cash machine on site
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Lockers
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Water sport facilities on site
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Kid-friendly buffet
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Baby safety gates
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Hot spring bath
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Kids' pool
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Fitness/spa locker rooms
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Tennis equipment
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Live music/performance
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms decorated in soothing warm colors. Each room features a living area, flat-screen TV, and a minibar, providing a comfortable stay for guests.
Dining Choices
Indulge in traditional Cantonese dishes at Lung Yuan Chinese Restaurant or savor an international buffet at Kafe Bromo. With 4 dining options to choose from, guests can enjoy a variety of culinary experiences during their stay.
Leisure and Convenience
From relaxing at the Massage Room to staying active at the tennis court or gym, guests can unwind and rejuvenate at the hotel. Additionally, the property's direct connection to Tunjungan Plaza Shopping Mall and proximity to the airport offer convenience and accessibility for travelers.
Book now for a luxurious and convenient stay at Sheraton Surabaya Hotel & Towers.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for Rp 786,500 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not needed) and costs IDR 50000 per stay.
Location
Guest Reviews
New renovation lounge is good. And I do appreciate upgraded suite during my stays. Staffs are all nice and especially thanks to Cindy at the club. Very nice and friendly and helpful.
Bakti and Viki are very helpful
This was my first visit to Surabaya and I wanted to stay in a convenient location in the city center. I chose the Sheraton Surabaya Hotel & Towers for that reason and was further enticed by the very reasonable price for a luxury hotel. The Sheraton is co-located with a large shopping mall which was an added benefit. I had a very pleasant 3 night stay, and enjoyed the hotel's large clean rooms, excellent gym, beautiful large pool, spacious lounge with live music every night, and excellent breakfast buffet. The hotel and facilities were everything you expect from a Sheraton hotel. That also includes the customer service which was outstanding. From the moment I checked in to the time I checked out, I experienced and appreciated the friendly and professional support and service from all the staff members. Just one example of the customer focused service is at the breakfast. I received a warm welcome every morning as I am shown to my table by Risna and Wanda. They often ask what kind of coffee I would like even before I get to my table which is a nice touch. Aldo, the friendly barista at the coffee bar, surprisingly remembered the coffee that I liked, long black, from the day before! Cindy recommended that I try one of the Indonesian salads, pecel, that is a specialty and made fresh to order at one of the stations at the buffet. She was also thoughtful enough to go to the salad station to make one for me. It was really delicious and I'm glad Cindy recommended it or I would've missed the opportunity to try. The team at the Sheraton Surabaya surely makes you feel like a valued customer and special guest! I highly recommend the Sheraton Surabaya and will definitely stay there again during my next trip to Surabaya!
Located at the center of Surabaya City, it is best locations for business meeting and traveling. Room amenities are looking classy with perfect ambiance for leasure after hours of meeting. Atmospheric-wise, it is nice with great cleanliness and low noise level. Don't worry about the services, as theirs are top-notch and friendly.
Best hospitality by Ryan, chanif, and Daffa thank you
Breakfast nice
Non
I had an excellent stay at this hotel during my business trip. The location is very convenient, the room was clean, comfortable, and well maintained, and the overall atmosphere was welcoming. What made my stay truly memorable was the outstanding service from the staff. I would especially like to thank Lilla, Ivy, and Ony for their kindness, professionalism, and willingness to help with every request. They always greeted me with a warm smile and made sure everything went smoothly throughout my stay.
Great moments
Very kind person Mrs Seruni and Mr Alfian
Everything was great from the room to the service
Staffs very helpful and super polite
Excellent place to staycation with family
This i a good hotel, we always stay in sheraton if we come to surabaya, nice staff, good facilities, nice room, lovely breakfast
Location is the most important for us
Nothing
Awesome stay at Sheraton. We did have a good chat and accompany with Seruni & Tika.
Thank you to made our holiday more momerable 🫶🏻
Premium hotel with premium services.
Price.
Such a nice and strategic hotel located in the center of the city, really close to the biggest mall in Surabaya (just a few walks), big thanks to Mr Azis, Ari and Toni for their warmth hospitality and their helps for our needs, 5/5!
Great experience stay at Sheraton Surabaya. the staff very helpfull and friendly especially Alfian in front desk.
Sheraton staff were warm, attentive, professional, and always willing to help with a smile. Their excellent hospitality made my experience truly enjoyable and memorable. It is clear that they take pride in delivering exceptional customer service and creating a welcoming atmosphere for guests.
The room is big but cleanliness could be better.
Please extend my gratitude and recognition to Eza, Veronica, Alfred, Cindy, and Alga ( from La Patisserie) Tika (from reception) and Aji and Trisna ( cafe bromo) for their hard work and dedication. They are a great asset to the team, and I look forward to visiting again. Room 2007.
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