Sheraton Surabaya Hotel & Towers

Hotels
•
Sheraton
9 (543 reviews)
Jalan Embong Malang 25 - 31 , Surabaya , id
+62 31 5468000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable stay
Cons:
Restroom maintenance issues
Food quality at gala reception

Categories

Cleanliness
6.73
Negative feedback regarding restroom issues indicates room for improvement in cleanliness.
Service
10
Overall reviews highlight exceptional service from staff, with specific mentions of prompt support and friendly interactions.
Location
9.7
Conveniently located near shopping and other attractions, making it ideal for travelers.
Room Quality
9.24
General expectation of comfort and quality for a 5-star hotel, although specific details are not provided.
Amenities
9.19
Amenities were appreciated, but improvements like additional power sockets were suggested for better guest experience.
Value for Money
9.22
Prices align with expectations for a 5-star hotel, though some aspects did not meet all expectations.
Food and Beverage
8.18
Mixed reviews on food quality and options, with some items being reported as unsatisfactory at the gala dinner.
Overall Experience
9.73
Most guests reported a positive experience overall, with particular highlight on staff hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:22

Property Description

Luxurious Accommodation
Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms decorated in soothing warm colors. Each room features a living area, flat-screen TV, and a minibar, providing a comfortable stay for guests.

Dining Choices
Indulge in traditional Cantonese dishes at Lung Yuan Chinese Restaurant or savor an international buffet at Kafe Bromo. With 4 dining options to choose from, guests can enjoy a variety of culinary experiences during their stay.

Leisure and Convenience
From relaxing at the Massage Room to staying active at the tennis court or gym, guests can unwind and rejuvenate at the hotel. Additionally, the property's direct connection to Tunjungan Plaza Shopping Mall and proximity to the airport offer convenience and accessibility for travelers.

Book now for a luxurious and convenient stay at Sheraton Surabaya Hotel & Towers.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

9
Based on 543 reviews
Cleanliness: 6.73
Service: 10
Location: 9.7
Room Quality: 9.24
Amenities: 9.19
Value for Money: 9.22
Food and Beverage: 8.18
Overall Experience: 9.73
A
Abdul Hamed • couple • sg
10
Stay at Sheraton for 5D4N.
Pros:

The hotel was connected to TP. Thanks to chef Fitri that make our stay so special with good food and special menu for both of us, thanks to miss Nadia and team that serve us every morning that make us like part of a family, thanks to Ibu Seruni with team concierge that help us with our luggage, you guys are the best.

2026-08-15 • via Nuitee
N
Naz GHAZALI • solo_traveller • my
7
Pros:

Location

2026-08-13 • via Nuitee
T
Tunku Syed Razman • solo_traveller • my
9
2026-08-11 • via Nuitee
T
Tunku Syed Razman • solo_traveller • my
9
2026-08-11 • via Nuitee
B
Barry • couple • au
9
Very enjoyable
Pros:

Staff were very attentive to your needs. Room was comfortable and clean. A good breakfast, valet parking at front door.excellent location abutting the shopping centre.

Cons:

Only mishap was the coffee being charged at the buffet lunch, should have been advised prior.
Also the prepayment system is confusing. If I prepay, it’s deducted from my card, so why have it pending.

2026-08-09 • via Nuitee
L
Lemmens • family_with_children • nl
10
Always a pleasure
Pros:

Best hotel in Surabaya
Best staff
Nice rooms with good facilities, if you need something the staff will make sure you will get it.

Love the club room

2026-08-09 • via Nuitee
F
firdaus • family_with_children • sg
10
Excellent and dedicated staff that made the stay memorable.
Pros:

Check in and check out was smooth. Staff were warm and gracious.

Conceirge and door man were always warm, friendly and helpful.

The service at Kafe Bormo was exceptional. My family and was very impressed by the warm hospitality of the service staff. Every morning, we were warmly greeted by Fitroh and ushered to comfrtable section to fit my big group. The excellent team was led by Ani. They remembered our preference, and always recommeding new item to be savoured. They made our breakfast on the last day extra memorable by making it special when they learnt that it was my children's birthday. Chef Fitri was active and seen recommending food selection and checking on meal satisfaction. Special recognition goes to Atik and Chef Junaidi for the high level of service which was consistent from day 1. Atik was proactive and displayed genuine smile care towards the guests. Chef Junaidi was willing to assist us even after his duty time when he noticed us at the pool area.
All the service staff were very dedicated.

Cons:

nil

2026-07-25 • via Nuitee
R
Rafal • extended_group • pl
1
The hotel staff refused to issue an invoice at check-out, thereby violating tax regulations.
Pros:

-

Cons:

-

2026-07-20 • via Nuitee
B
Brett • family_with_children • au
10
2026-07-19 • via Nuitee
N
N2298SXyul • Solo travel
10
Unexpected better experience than estimated
Pros:

New renovation lounge is good. And I do appreciate upgraded suite during my stays. Staffs are all nice and especially thanks to Cindy at the club. Very nice and friendly and helpful.

2026-07-18 • via Tripadvisor
9
996majum • Family
10
Very good experience
Pros:

Bakti and Viki are very helpful

2026-07-18 • via Tripadvisor
R
reido23 • Solo travel • Honolulu, Oahu, Hawaii
10
5 Star Hotel with 5 Star Service
Pros:

This was my first visit to Surabaya and I wanted to stay in a convenient location in the city center. I chose the Sheraton Surabaya Hotel & Towers for that reason and was further enticed by the very reasonable price for a luxury hotel. The Sheraton is co-located with a large shopping mall which was an added benefit. I had a very pleasant 3 night stay, and enjoyed the hotel's large clean rooms, excellent gym, beautiful large pool, spacious lounge with live music every night, and excellent breakfast buffet. The hotel and facilities were everything you expect from a Sheraton hotel. That also includes the customer service which was outstanding. From the moment I checked in to the time I checked out, I experienced and appreciated the friendly and professional support and service from all the staff members. Just one example of the customer focused service is at the breakfast. I received a warm welcome every morning as I am shown to my table by Risna and Wanda. They often ask what kind of coffee I would like even before I get to my table which is a nice touch. Aldo, the friendly barista at the coffee bar, surprisingly remembered the coffee that I liked, long black, from the day before! Cindy recommended that I try one of the Indonesian salads, pecel, that is a specialty and made fresh to order at one of the stations at the buffet. She was also thoughtful enough to go to the salad station to make one for me. It was really delicious and I'm glad Cindy recommended it or I would've missed the opportunity to try. The team at the Sheraton Surabaya surely makes you feel like a valued customer and special guest! I highly recommend the Sheraton Surabaya and will definitely stay there again during my next trip to Surabaya!

2026-07-17 • via Tripadvisor
A
azharizaki • Business
10
Good for meeting
Pros:

Located at the center of Surabaya City, it is best locations for business meeting and traveling. Room amenities are looking classy with perfect ambiance for leasure after hours of meeting. Atmospheric-wise, it is nice with great cleanliness and low noise level. Don't worry about the services, as theirs are top-notch and friendly.

2026-07-16 • via Tripadvisor
6
642rivala • Family
10
Good location
Pros:

Best hospitality by Ryan, chanif, and Daffa thank you

2026-07-16 • via Tripadvisor
K
Kacoeng • solo_traveller • au
10
All good , perfection
Pros:

Breakfast nice

Cons:

Non

2026-07-14 • via Nuitee
M
muhlukman • Business
10
Outstanding Experience Thanks to Lilla, Ivy, and Ony
Pros:

I had an excellent stay at this hotel during my business trip. The location is very convenient, the room was clean, comfortable, and well maintained, and the overall atmosphere was welcoming. What made my stay truly memorable was the outstanding service from the staff. I would especially like to thank Lilla, Ivy, and Ony for their kindness, professionalism, and willingness to help with every request. They always greeted me with a warm smile and made sure everything went smoothly throughout my stay.

2026-07-13 • via Tripadvisor
D
danub2018 • Business
10
Good stay
Pros:

Great moments
Very kind person Mrs Seruni and Mr Alfian

2026-07-13 • via Tripadvisor
V
Voyage51205447482 • Family
10
Recommended
Pros:

Everything was great from the room to the service

2026-07-13 • via Tripadvisor
Y
Yi-Wei • solo_traveller • tw
9
2026-07-11 • via Nuitee
A
Azizi • solo_traveller • my
10
Pros:

Staffs very helpful and super polite

2026-07-10 • via Nuitee