Dar es Salaam Serena Hotel

Hotels
8.5 (254 reviews)
Ohio Street , Dar es Salaam , TZ
+255 22 221 2500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Excellent breakfast
Clean facilities
Good amenities
Cons:
Outdated rooms
Poor internet service
Minor cleanliness issues

Categories

Cleanliness
8.08
Generally clean with some areas noted for improvement.
Service
9.05
Staff were highly praised for friendliness and helpfulness.
Location
8.09
Good location, although views from certain rooms could vary.
Room Quality
8.04
Rooms were nice but described as a bit outdated.
Amenities
9.07
Good range of facilities including a pool, gym, and dining options.
Value for Money
9.03
Excellent value, especially given the service and amenities.
Food and Beverage
8.08
Positive remarks on breakfast, but internet service was disappointing.
Overall Experience
8.55
Overall a pleasant experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 18:25

Property Description

Luxurious Accommodation
Indulge in spacious, air-conditioned rooms with modern décor and top-notch amenities at Serena Hotel. Enjoy the comfort of a flat-screen TV, minibar, and a private bathroom in every room.

Gourmet Dining Options
Savor a variety of international cuisines at the two on-site restaurants or opt for a poolside dining experience at the Island Trader Bar and Restaurant. Treat yourself to delectable pastries at the patisserie or enjoy lively music at the Kibo Bar.

Convenient Facilities and Services
Relax by the outdoor pool in tropical gardens, work out at the fitness center, or unwind in the sauna. Let the 24-hour front desk and travel desk assist you in organizing excursions. With free private parking and an airport shuttle service, your stay at Serena Hotel is bound to be seamless.

Book now for an unforgettable experience at Serena Hotel!

Important information:

The hotel is currently undergoing guest rooms renovations of all rooms, being done in phases.
The works started on March 18th, 2025 between 10am to 4pm everyday and some rooms have since been closed to facilitate the renovation.
Our contractor is expected to complete the renovations within a period of one year. All other facilities within the hotel are operational and guests can continue to enjoy our various services and their stay with us.
Please assist to have this notice on the fine print for your guests to be aware.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAR

Location

Guest Reviews

8.5
Based on 254 reviews
Cleanliness: 8.08
Service: 9.05
Location: 8.09
Room Quality: 8.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 8.08
Overall Experience: 8.55
C
Christopher Eliah • solo_traveller • gb
10
Pros:

Excellent customer service, and amazing food, high standard environment including rooms, toilet, lift etc

Cons:

Everything was fine

2026-09-18 • via Nuitee
M
Meghan • couple • gb
9
Fabulous
Pros:

Everything

Cons:

Nothing

2026-09-16 • via Nuitee
M
Meghan • couple • gb
9
2026-09-15 • via Nuitee
M
Mayam • family_with_children • rw
7
2026-09-15 • via Nuitee
S
Shehnaz • solo_traveller • ca
10
2026-09-13 • via Nuitee
S
Shehnaz • solo_traveller • ca
10
Excellent service, beautiful architecture, great location
Pros:

Excellent quality service, facilities are great, very convenient location

2026-09-13 • via Nuitee
K
Kabucho • solo_traveller • ke
10
2026-09-09 • via Nuitee
E
Eva • couple • za
10
Blessed to be there I enjoyed every moment
Pros:

The people

2026-09-08 • via Nuitee
N
Natalija • extended_group • gb
10
Excellent
Pros:

Everything

Cons:

It was nothings I didn’t like

2026-09-08 • via Nuitee
J
Jacqueline • couple • dk
10
2026-09-05 • via Nuitee
A
Asher • solo_traveller • gb
10
2026-09-04 • via Nuitee
L
Lombard • solo_traveller • za
9
A pleasant relaxed stay with good internet and location.
Pros:

Great variety and quality.

Cons:

Missed proper orange juice.

2026-09-04 • via Nuitee
J
Joseph • solo_traveller • us
10
Pros:

Great place and great service

Cons:

Excellent facility and great staffs

2026-09-04 • via Nuitee
U
Usman • family_with_children • pk
9
Pros:

Overall experiance was good.

2026-09-03 • via Nuitee
F
Filippo • extended_group • it
8
Cons:

The food in not good

2026-08-30 • via Nuitee
A
Aziz • solo_traveller • ae
3
Pros:

Clean good

Cons:

Staff behavior

2026-08-28 • via Nuitee
A
Alameri • solo_traveller • ae
10
2026-08-28 • via Nuitee
T
THEODORE • extended_group • cd
9
2026-08-28 • via Nuitee
S
Sergei • solo_traveller • tz
10
2026-08-23 • via Nuitee
A
Agatha • solo_traveller • ke
10
A joy to have returned to one of my favourite hotels in Dar
Pros:

Everything! I had stayed at Serena years ago and I was most pleased to see it has only gotten better - spacious rooms, great food, warm welcoming staff, quiet location and all!

Cons:

Nothing!

2026-08-22 • via Nuitee