Park Hyatt Sydney

Hotels
•
Park Hyatt
9.4 (653 reviews)
7 Hickson Road , Sydney , au

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Magnificent location
Outstanding service
Cons:
Issues with cleanliness
Misleading room view

Categories

Cleanliness
8.35
Review mentions issues with cleanliness regarding pool and service.
Service
9.85
Most reviews praised the service as outstanding and impeccable.
Location
9.85
Multiple reviews highlight the fantastic location and proximity to attractions.
Room Quality
9.35
Rooms were described as nice, comfortable, and beautifully designed.
Amenities
9.35
The hotel offers excellent amenities, including a rooftop pool and good restaurants.
Value for Money
9.35
While slightly higher priced, the reviews suggest that the experience is worth it.
Food and Beverage
9.35
Breakfast and dining options received positive remarks.
Overall Experience
9.75
Guests expressed overall satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:09

Property Description

Luxurious Accommodations
Park Hyatt Sydney offers 155 rooms designed to provide a sense of residential elegance, blending modern luxury with waterside living. The interiors boast a natural aesthetic with rich hues and luxurious furnishings.

Personalized Service
Experience unparalleled service with dedicated butlers providing round-the-clock attention to esteemed guests. The hotel's staff ensures a seamless and tailored stay, catering to every need.

Prime Location
Situated between the Sydney Opera House and Harbour Bridge, the hotel offers a coveted location. Explore the iconic precinct of The Rocks just minutes away on foot, or easily access Circular Quay for transportation needs.

Indulge in luxury and personalized service at Park Hyatt Sydney. Book now for an unforgettable experience.

Important information:

You must show a valid photo ID and credit card upon check in. These must be in the same name as the guest's name on the booking confirmation.

Please note that there is a 1.7% charge when you pay with a credit card.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 90 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.4
Based on 653 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.85
Room Quality: 9.35
Amenities: 9.35
Value for Money: 9.35
Food and Beverage: 9.35
Overall Experience: 9.75
M
Merten • solo_traveller • de
10
Pros:

all of it

Cons:

nothing

2026-05-27 • via Nuitee
Z
Zahir • couple • au
10
Pros:

Everything. Staff were exceptional

2026-05-18 • via Nuitee
D
Daniel • solo_traveller • au
10
2026-05-18 • via Nuitee
A
Alan • couple • au
10
An awesome experience, quality from 'check in' to 'check out'
Pros:

From valet taking the car, to the check in experience, to the room, the view, the furnishings, the 'in room' dining, the meals, the whisky selection, the location.....

It was all awesome. Cannot wait to stay again.

Cons:

HAving to leave the bed behind when we checked out... Seriously, it was the comfiest bed ever.

2026-05-15 • via Nuitee
A
Anthony • couple • nz
10
2026-05-14 • via Nuitee
R
Raymond • couple • au
9
2026-05-10 • via Nuitee
A
A2462ZVmarvins • Couples
10
Spectacular view and an amazing stay for our proposal
Pros:

I had my proposal here, the hotel was magnificent and the staff at concierge/reception were amazing and proactive throughout my stay. I had some aircon issues in the first night, which were rectified by the next day. The staff proactively asked me about the issue and gave me a hotel credit to compensate, which I was very pleased with. The photos don’t do the view justice, the opera house looks absolutely huge! The breakfast in the morning was also spectacular, a highlight of our stay. I’d like to shout out Ranyu Kin for helping me plan and execute the particulars of my proposal, she was fantastic and prompt communicator. This stay definitely became a lifelong memory for us!

2026-05-05 • via Tripadvisor
V
vikramanony • Business
6
Unexpected Checkout, No Communication, and Frustrating Experience
Pros:

Good hotel and good overall service but lots of uncommunicated hidden ghost policies and lack of transparency in communication. They do not agree they need to be transparent and more proactive in their communications to customers.
the hotel has poor communication and lack of transparency. Despite having a confirmed future booking, I was automatically checked out under a hidden ghost 31-day stay policy which was never communicated, with my room access and Wi-Fi disabled without notice. I was never informed that prepayment for my extended stay hadn’t been received from my company—unlike prior stays and my colleagues’ corporate bookings. This caused inconvenience and wasted 30–45 minutes resolving access issues after a long day at work, they were defiant in saying this is a process without accepting the need for clear communication and contact before doing such uncommunicated check outs and disabling the access.
Their staff will also remove your items from the fridge and let them rot in open without bothering to put it back.

2026-05-04 • via Tripadvisor
C
Christie4444 • NONE • Sydney, New South Wales
10
Great everything - Location, Rooms & Service
Pros:

Of course the location of this hotel sets it apart form anything else but that's not where the differentiation ends. Having stayed in many 5 star hotels the service here is an absolute standout with every member of staff making you feel so welcome and anticipating your needs.

2026-05-03 • via Tripadvisor
M
mzwaters28 • Couples • Mount Pleasant, South Carolina
10
Exceeded Our Expectations!
Pros:

We had a one-night post-stay in Sydney after a tour through Australia. The Park Hyatt was amazing. The location, the views, and the customer service are beyond compare to any of the other hotel stays that I have experienced in Sydney. This is my fourth trip to Sydney, so I have stayed at a variety of properties in the city. We were only there for one night, so I didn't get to experience all the hotel had to offer but we did try out the breakfast in The Dining Room, and the food was fantastic, and they offered a variety of breakfast options, all with a view of the Opera House! We also loved our room with a harbor view. It was well worth the upgrade.

2026-05-01 • via Tripadvisor
P
paul • couple • be
10
Pros:

De locatie was top onder de brug naast het operahuis

Cons:

Niets

2026-05-01 • via Nuitee
P
P8050XAsandrat • NONE
10
Beautiful view
Pros:

Lovely hotel directly across from opera house. I think almost every room should have view of opera house from balcony. Hotel is tucked under the harbor bridge and close to the rocks. Circular quay is an easy walk. Wonderful stay. Would choose this so!!

2026-04-29 • via Tripadvisor
A
Ahmad • solo_traveller • au
8
2026-04-26 • via Nuitee
M
Martin • solo_traveller • au
10
2026-04-25 • via Nuitee
H
Hauke • family_with_children • au
10
Overall we had an amazing stay. It really is a special place.
Pros:

The view was a highlight. Fantastic outlook directly at harbour and Opera House. Well appointed room. Luxuriously comfortable king bed.

Cons:

I think the reception staff were bordering on impolite. We were ignored for what seemed an unnecessarily long time while 2 staff were attending to one guest inquiry and no acknowledgement that we were waiting. I would have expected a more responsive and professional welcome to the hotel.
Also the phone reception is wanting. I made an online booking with no issues. When I rang to make an inquiry about the bed configuration for my children and later check out options, I was given a runaround, the person answering the inquiry was almost incomprehensible and the process was time consuming and it wasn't resolved until I checked in anyway. Surprising for a hotel of this calibre.
The rest of the staff including the valets were fantastic.

2026-04-23 • via Nuitee
D
Danna • couple • lb
10
Absolutely amazing
Cons:

A little far from the CBD or public transport options such as light rail.

2026-04-21 • via Nuitee
M
Mishael • couple • au
10
So happy to start
Pros:

Grateful

Cons:

Great location

2026-04-17 • via Nuitee
C
Curiosity766716 • NONE • Portland, Maine
10
A gem!
Pros:

Best Location in Sydney and the staff and rooms to match. great breakfast with best view in Sydney. The nicest hotel staff with amazing rooms. We hope we make it back

2026-04-16 • via Tripadvisor
O
O5914XGcarlosc • NONE
2
Cockroach in room / 1- star Customer Service
Pros:

We found a live cockroach in our bathroom. The hotel correspondence to it was in the lines of “it can happen due to the hotel being situated in the water.”

2026-04-16 • via Tripadvisor
S
Sheh Rou • extended_group • au
10
Meghan was so helpful very attentive and thoughtful , she deserves a raise !
Pros:

Service is fantastic , room is exceptional , view is priceless

Cons:

None

2026-04-09 • via Nuitee