Hotel de la Poste - French Quarter, A Renaissance Hotel

Hotels
•
W Hotels
8.3 (288 reviews)
316 Chartres Street , New Orleans , us
+15045811200

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Food quality concerns

Categories

Cleanliness
7.63
There were concerns about room cleanliness with reports of unclean towels and unrefilled amenities.
Service
8.6
Overall, the staff were friendly and helpful, though some were untrained.
Location
9.14
The location is perfect, very close to attractions in the French Quarter.
Room Quality
8.59
Rooms were comfortable with good air conditioning and amenities, though one room had a smell.
Amenities
8.12
Facilities were decent, but there were issues with room service items not being replenished.
Value for Money
8.08
Generally good value considering the location, but some services were unaligned with expectations.
Food and Beverage
7.63
Food quality at the hotel bar was critiqued, while breakfast offerings were limited.
Overall Experience
8.6
Despite some issues, the stay was enjoyable and the guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:20

Property Description

Historic Location & Outdoor Pool
Located next to Jackson Square and the Riverwalk, W New Orleans - French Quarter offers a charming stay in the heart of New Orleans. Relax by the outdoor courtyard pool, surrounded by the city's vibrant atmosphere.

Unique Amenities & Business Center
Experience the hotel's distinctive living room with bookshelves and game tables, adding a touch of sophistication to your stay. Need to catch up on work? Head to the well-equipped business center before unwinding by the fountain in the courtyard.

Exceptional Services & Fine Dining
Enjoy round-the-clock service for all your needs, from reservations to transport arrangements. Indulge in a culinary journey at Sobou, the hotel's exquisite dining venue, offering a taste of New Orleans' renowned cuisine.

Book your stay at W New Orleans - French Quarter for an unforgettable experience in the heart of the city.

Important information:

-Oversize vehicle parking (SUV and larger) USD 65 per day. We are unable to park cars larger than 78 inches in height.
Daily Destination Fee includes:
- Daily $15 food and beverage credit;
- Daily city tour experience for two guests. Experience Livery tours French Quarter, Garden District, Voodoo History Tour, Haunted History tour of Bon’s New Orleans Street Food Beignet Package;
- Sazerac House Tour, Tasting Glass or nonalcoholic Mocktail for up to two guests per stay;
- Daily Enhanced Hi-Speed Internet Access;
- Bonvoy Elite Amenity (Gold members and above) Daily glass of Sparkling wine for 2 guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 49 per day.

  • Internet

    WiFi is available in all areas and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.3
Based on 288 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 8.59
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
S
Smithwick • solo_traveller • au
10
2026-07-14 • via Nuitee
A
Arguin • solo_traveller • ca
1
2026-07-06 • via Nuitee
L
Linda • couple • gb
7
good location but be careful when checking out, we were charged for wifi and breakfast!!!
Pros:

Location was great

Cons:

We were charged for wifi
we were charged for breakfast but our booking.com rate included breakfast - still trying to get a refund from the hotel but with no luck!!!!

2026-06-27 • via Nuitee
J
Jeremy • couple • us
9
Wonderful
Pros:

The location was perfect because it was within walking distance of so many main areas in the city. Also, the staff were very helpful and friendly in terms of service.

Cons:

I can’t think of anything I didn’t like about the hotel and experience.

2026-06-22 • via Nuitee
A
Alexander • couple • gb
3
Do not stay here
Pros:

Location was great with cute courtyard and pool away from bourbon street craziness.

Cons:

Reception staff appalling. Requested late check out, which took them 48 hours to refuse, despite hotel being far from full. Oddly the reception staff blamed cleaning staff. Multiple incorrect bills presented at check out. Having finally agreed the correct amount and paid, they then deducted an additional amount from my card 2 weeks later. Still trying get a refund.

2026-06-15 • via Nuitee
J
Jordan • couple • us
10
Great stay, would most likely book again
Pros:

Very nice and in a great location! The restaurant on site was delicious and had wonderful staff.

2026-06-10 • via Nuitee
K
Kennet • solo_traveller • us
10
2026-06-09 • via Nuitee
J
James • couple • gb
8
2026-06-06 • via Nuitee
P
P. • couple • nl
9
Geweldig hotel op geweldige locatie
Pros:

Perfecte locatie in het centrum, met luxe kamers en een geweldige binnenplaats met zitjes waar geen straat geluiden zijn te horen.

2026-06-01 • via Nuitee
A
Albrecht • solo_traveller • de
3
Würde nicht wieder dort buchen.
Cons:

Wir erhielten bei Ankunft ein Zimmer, das noch nicht gereinigt war. Es waren noch Gegenstände des Vorbewohners im Zimmer. Reklamation, Umzug ist nach Anreise besonders unangenehm. Es wurde uns dann ein anderes Zimmer zur Straßenseite gegeben, das leider sehr laut war. Keine Entschuldigung seitens des Hotels.

2026-05-28 • via Nuitee
P
P. • couple • nl
10
Idyllisch
Pros:

Een verstopt paradijs midden in french quarter

Cons:

Nvt

2026-05-28 • via Nuitee
T
Tina • couple • se
9
En trevlig vistelse och vi kommer gärna tillbaka.
Pros:

Det var centralt. Bra rum. Välstädat. Kaffe och vatten tillgängligt på flera ställen.

Cons:

Poolen var lite ”sunkig”.
Bevittnade ett mycket häftigt gräl mellan en anställd och vad som verkade vara hans flickvän. Den anställde uppträdde mycket hotfullt mot tjejen. Gapade, skrek och puttade tjejen. En annan anställd fick gå emellan. Väldigt obehagligt och oproffetionellt.

2026-05-20 • via Nuitee
M
Maya • couple • us
9
Clean, great location and friendly staff!
Pros:

Super close to everything in the French quarter! Staff was friendly! Great little perks like happy hours and lovely courtyard!

Cons:

I wish I knew about the destination fee of $35/night before booking.

2026-05-20 • via Nuitee
C
Chris • solo_traveller • us
10
2026-05-19 • via Nuitee
M
Michael • solo_traveller • us
10
Staff was wonderful.will return
Pros:

Clean
Location

Cons:

Nothing

2026-05-18 • via Nuitee
S
Stéphane • couple • fr
1
Pitoyable
Cons:

L'accueil est pitoyable
Le personnel de restauration désagréable et non professionnel

2026-05-18 • via Nuitee
B
Barbara • couple • us
10
Staff was excellent
Pros:

Close to everything. Pool could be cleaner.

Cons:

Very posh

2026-05-12 • via Nuitee
K
Kelly • solo_traveller • us
10
2026-04-24 • via Nuitee
E
Eugenia • solo_traveller • gr
6
2026-04-17 • via Nuitee
E
Eric • extended_group • fr
5
Bien mais peu mieux faire
Pros:

L’emplacement, le calme de l’hôtel

Cons:

Le personnel du petit déjeuner, pas serviable, nous avons donné un pantalon à laver qui est resté 48 heures derrière le comptoir et nous a été rendus tel que nous l’avions donné c’est-à-dire pas lavé! Le ménage qui n’a pas été fait systématiquement tous les jours dans la chambre.

2026-04-13 • via Nuitee