The Ritz Carlton, Pentagon City

Hotels
•
The Ritz-Carlton Company, L.L.C
9 (335 reviews)
1250 South Hayes Street , Arlington , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and attentive staff
Clean and spacious rooms
Cons:
Low cleanliness in some areas
Uncomfortable pillows
Limited food options

Categories

Cleanliness
8.25
Overall cleanliness was good, but some reviews mentioned low cleanliness.
Service
9.75
Staff was friendly, helpful, and attentive throughout the stay.
Location
9.75
Great location, convenient for getting around.
Room Quality
9.25
Rooms were nice, spacious, and comfortable.
Amenities
8.75
Housekeeping and regular cleaning were mentioned positively, but some amenities had issues.
Value for Money
8.75
Good value overall, but some suggestions for lowering breakfast costs.
Food and Beverage
8.25
Breakfast options were limited and had some concerns regarding pricing.
Overall Experience
9.25
Guests had a fabulous experience and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:57

Property Description

Luxurious 5-Star Hotel in Arlington

Elegant Accommodations: Experience luxury with Egyptian cotton linens, marble bathrooms, and 24-hour room service in every modern guest room, complete with a flat-screen TV and a CD player.

Wellness and Business Amenities: Stay fit at the modern gym, unwind at the sauna and steam rooms, or take advantage of the full-service 24-hour business center and dry-cleaning services.

Exquisite Dining and Convenient Location: Indulge in Mediterranean cuisine at Santé, enjoy Afternoon Tea, and explore easy access to the Metro Rail Service and The Fashion Centre at Pentagon City, all within close proximity to the iconic Pentagon.

Book your stay at The Ritz Carlton, Pentagon City for an unforgettable luxury experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, enhanced high-speed internet is available for $14.95 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Location

Property Video

Guest Reviews

9
Based on 335 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 9.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
A
Audrey • couple • us
10
Had a fabulous stay at the Ritz Carlton Pentagon City. A perfect location to Arlington, shopping, transportation and DC.
Pros:

Location, friendly staff. Very clean and delicious Afternoon Tea service!

Cons:

The rooms were nice but didn’t feel ritzy.

2026-09-16 • via Nuitee
J
Juergen • extended_group • de
9
Pros:

Persönliche Ansprache und sehr freundliche und hilfsbereite Mitarbeiter

Cons:

Wir hatten eine Suite zu Dritt mit Schlafsofa. Das Schlafsofa war vom liegen her eher ein Kompromiss

2026-09-15 • via Nuitee
S
Stephania • couple • us
10
Amazing
Pros:

Location and cleanliness

Cons:

N/a

2026-09-14 • via Nuitee
A
anna • couple • us
9
Pros:

Excellent location/ wonderful staff

Cons:

My particular room had the worst view ever over thecroof and utilities

2026-09-12 • via Nuitee
B
Brigid • couple • us
10
It was perfect just as before!❤️
Pros:

Everything!

Cons:

Absolutely nothing!

2026-09-10 • via Nuitee
F
fei • couple • cn
8
2026-09-04 • via Nuitee
D
Divine kabu • couple • us
7
2026-09-04 • via Nuitee
T
Theodora • couple • gh
10
Excellent
2026-08-26 • via Nuitee
D
Donte • couple • us
10
2026-08-17 • via Nuitee
D
dogmantraveller • Solo travel • Toronto, Ontario
10
Great ritz experience with great service
Pros:

Stayed for two nights at the Ritz Carlton Pentagon City during the DC portion a longer trip to the DMV. The hotel is close to DCA airport, only 5 minutes via car or metro, which was a big factor for me. The hotel is right next to a large mall, restaurants and stores, and the metro station so various conveniences there.

Service at this hotel was excellent. Even before I got to the hotel, I called ahead as I could only get the room type I wanted for one of my 2 nights, Andre told me to just book the other room type, and he assured me that he’d make sure I get what I wanted. When I checked the app the next day he had upgraded my room and kept his word.

Check in was smooth. My bag was taken as I was walking to the door by Antenee, and he offered to take it to my room. Quick and easy check in by Alyssa. Both were extremely friendly, and Antenee always had a smile and a greeting throughout my stay. The lobby is a little small and crowded sometimes but clean and functional.

The room itself was spacious, and I had a great view of Arlington and the pentagon. The room itself isn’t modern, but it was clean and a comfortable space. Nespresso coffee, an honour bar, bottles of water, diptyque bath amenities. Turndown service is a nice touch, the rooms refreshed with towels replaced, a little snack, and garbages emptied. The bed was especially comfortable. There is an old school safe in the closet with an actual key which was kind of charming throwback.

Large gym taking up the entire third floor along with a sauna and steam room and change rooms. Lots of variety of equipment.

The hotel is definitely on the older side, there’s no question. The rooms are showing their age, but were kept clean and are comfortable. If you’re looking for modern, this isn’t the place for you, but the service makes up for that. I’d recommend to anyone staying in northern Virginia.

2026-08-07 • via Tripadvisor
T
thomasoA2214PO • Family • Weston, Connecticut
10
Another excellent Ritz Carlton property.
Pros:

Extremely nice Ritz Carlton with the usual impeccable service. Staff were highly professional, which is quite refreshing. My car came out immediately. Three guys were out front at the door. The front desk service was superb. Breakfast was excellent and, again, nice professional wait staff. I have to come to Pentagon City regularly now so I will be a regular hotel guest here at the Ritz Carlton. It’s situated perfectly for anyone visiting the area.

2026-08-04 • via Tripadvisor
R
RoxIrons • Business
8
Always Good
Pros:

The Ritz-Carlton Pentagon has a great location and the staff is always helpful.

The workout room could be larger to accommodate the early morning rush, but the equipment is great for a hotel gym.

Rooms are nothing spectacular, but are well cared for and very clean. This is always a great hotel choice while in the DC area.

2026-07-25 • via Tripadvisor
I
Ingrid • family_with_children • do
9
Excelente
Pros:

La cama

Cons:

Las instituciones

2026-07-20 • via Nuitee
W
WorldWideTravel88 • Family • Bangkok
4
Should Not Be Ritz Carlton Brand - Not Luxury
Pros:

This is hotel disappointed in many ways.
(1) As Ambassador Elite guest I was upgraded to "high floor" 11th out of 18, I guess that must be close to being no upgrade at all, I am not sure where they decided their cutoff is for the standard rooms and upgraded rooms but it must be close to floor 11. Suites were available at time of check-in but only for upsell.
(2) Shower in bathtub and no hand shower. Not on par with RC brand.
(3) Single vanity - this is not what I expect from a luxury hotel.
(4) One of the reasons I don't stay in Hilton chain hotels in U.S. is the lack of free breakfast and the fact they give a credit instead. This RC smells like a Hilton : 65 USD credit for a couple, which will most likely fall short for most guests. If this was an elite benefit I could tolerate but I already implicitly paid for breakfast by booking a breakfast inclusive rate so in such cases I don't normally expect to have to pay a second time.
(5) The a la carte menu is not nearly as good as many other great menus in the U.S. which I generally find to be superior than hotel breakfasts in Europe.
(6) At check-in they apologized for the poor upgrade and said they would give me 5k bonus points. Nice gesture, but then they never credited my account. I would have preferred if they never offered anything at all rather than say it and then do nothing.

Bottom line, too many issues here. I will not return.

2026-07-11 • via Tripadvisor
A
Alicia • solo_traveller • us
10
2026-07-11 • via Nuitee
A
Amy • couple • us
10
Clean, friendly, welcoming!
Pros:

Convenient and centrally located

Cons:

N/A

2026-07-07 • via Nuitee
T
Tuswa • couple • za
10
2026-07-04 • via Nuitee
A
Andres • solo_traveller • au
8
Pros:

Las instalaciones

Cons:

El Wi-Fi muy lento y con problemas de conexión

2026-06-30 • via Nuitee
S
simge • extended_group • tr
10
2026-06-23 • via Nuitee
M
Marissa • solo_traveller • us
10
Comfortable and Fancy
Pros:

Super clean hotel with spacious rooms. Staff is very welcoming. Plenty of shopping and restaurants within walking distance.

Cons:

Rooms don't have a personal fridge for usage.

2026-06-18 • via Nuitee