The Crockett Hotel

Hotels
8.6 (2075 reviews)
320 Bonham Street , San Antonio , us

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High parking fees
Dated bathroom
Lack of breakfast options

Categories

Cleanliness
8.36
Most reviews mention clean rooms, but there were some dated aspects in the bathroom.
Service
9.03
Staff received positive feedback, with remarks on being friendly and helpful.
Location
9.17
Excellent location, close to major attractions like the Alamo and River Walk.
Room Quality
8.62
Generally nice and comfortable rooms, but some noted issues with temperature control.
Amenities
8.15
Amenities were adequate; however, there were complaints about lacking microwaves and breakfast options.
Value for Money
8.51
Some guests felt pricing was high, while others thought it was worth the historical experience.
Food and Beverage
8.06
Mixed reviews on dining options; some appreciated gluten-free menus while others suggested more breakfast choices.
Overall Experience
8.93
Overall positive sentiment, with plans from guests to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:54

Property Description

Historic Charm and Modern Comfort
Adjacent to the famous Alamo and a short stroll from the vibrant River Walk, the Crockett Hotel seamlessly blends history with modern amenities.

Relaxation and Convenience
Start your day with a freshly brewed cup of coffee in your room before unwinding by the outdoor pool or surfing the web with complimentary Wi-Fi.

Prime Location for Exploring
Explore the city's top attractions like the Gonzalez Convention Center and RiverCenter Mall, all within walking distance. Indulge in the diverse culinary scene and lively nightlife just steps away on the River Walk.

Book now to experience the perfect combination of historic elegance and contemporary convenience at the Crockett Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

8.6
Based on 2075 reviews
Cleanliness: 8.36
Service: 9.03
Location: 9.17
Room Quality: 8.62
Amenities: 8.15
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.93
J
JCSANCHEZ84 solo_traveller mx
9
Pros:

Estilo, ubicación y personal

Cons:

No tiene desayunos

2026-06-20 via Nuitee
W
William couple us
9
Very good except for the cost to park a vehicle.
Pros:

Friendly, courteous.

Cons:

$98 for parking one night. I will find somewhere else to stay.

2026-06-19 via Nuitee
T
TONI solo_traveller us
10
2026-06-18 via Nuitee
D
Donna couple us
9
2026-06-18 via Nuitee
O
Osuna solo_traveller us
9
Pros:

All of it

Cons:

Order 2 beds and one roll up bet only got one bed and roll up bed

2026-06-18 via Nuitee
B
Barbara couple us
10
2026-06-17 via Nuitee
S
Stephanie solo_traveller us
10
Reservation system change
Pros:

Loved everything about the place

Cons:

Having to talk to someone not at the hotel for reservation. We stayed 6 months ago, and a wonderful lady set it up for us at the hotel. This time, the person was not from the hotel and actually hung up on me when I said the price difference was too much, and I guess I would have to go thru a 3rd party. He immediately hung up on me. I booked and came anyway, but I do not like this change at all.

2026-06-17 via Nuitee
A
Ayres couple us
7
Enjoyed the Tavern & bar. Room was good. Loved the historic feel of the lobby. Would stay again.
Pros:

Didn’t do breakfast. Had an early departure.

Cons:

Valet service very very very difficult. Nice prople but system hard to manage. Had to get my own car keys and help the valet get the car. Had to completely handle all the luggage to get it downstairs.
Someone said valet company was changing that day. Oh, well .

2026-06-17 via Nuitee
A
Amelia couple us
9
Enjoyed our stay and would stay again if parking wasn’t as expensive as a night at the hotel.
Pros:

Location

Cons:

Price of parking
Hotel needs updating meaning it needs to be cleaned up & painted especially the elevators.

2026-06-16 via Nuitee
C
Crowe extended_group us
9
Pros:

Did not eat bed need to

Cons:

The bed need to be replaced

2026-06-16 via Nuitee
D
David couple us
7
We are repeat guest that stay several times a month
Pros:

Convenience

Cons:

Pillows are awful

2026-06-16 via Nuitee
C
Colin solo_traveller au
10
Pros:

So close to everything.
Alamo & River Walk

2026-06-16 via Nuitee
A
Albert solo_traveller us
3
Pros:

Not much

Cons:

Cockroaches in the bathroom. A/C in the room didn't work, stayed 77 degrees the whole time. One person worked the "mandatory" valet. Either park it yourself or, wait an eternity for someone to take your vehicle. The guy who was supposed to send me a link for when I wanted to have my vehicle brought up somehow messed up my phone number twice. People weren't bad, just old facility. Even the remote was dead!

2026-06-16 via Nuitee
C
Chanel solo_traveller us
10
2026-06-15 via Nuitee
M
Maribel couple us
10
Pros:

I had a wonderful stay at this hotel. The room was very clean, comfortable, and well-maintained. The bed was comfortable, and the room had everything I needed for a relaxing stay. The staff was friendly, professional, and always willing to help with any questions or requests.

The hotel was quiet, safe, and conveniently located near restaurants and local attractions. Check-in and check-out were quick and hassle-free. I especially appreciated the attention to cleanliness and the excellent customer service throughout my stay.

Overall, this hotel exceeded my expectations, and I would definitely stay here again. I highly recommend it to anyone looking for a comfortable and enjoyable place to stay

2026-06-15 via Nuitee
J
Jose couple us
5
Add free parking
Pros:

Location

Cons:

No parking

2026-06-15 via Nuitee
V
Veronica couple us
4
If you wanna be close to the Alamo and shops and don’t really mind paying a ridiculous amount for a subpar sleeping room
Pros:

Location and the tavern was convenient.

Cons:

The ceiling leaking on to the floor in our room, no offer for a different room and only compensated for parking. Pool was open but was so dirty you couldn’t even see the bottom.

2026-06-14 via Nuitee
S
Sifan couple us
5
The staff need to work on their customer service and making our stay exceptional I paid for a room with body hair all ov
Pros:

Location

Cons:

Our bathroom had hair in the bath from previous occupants and our mirrors had finger prints all over it was not a clean room.I told two staff members they apologised but we got not upgrade, or moved to another room or compensated no one even checked -disappointed

2026-06-14 via Nuitee
F
Fee solo_traveller de
10
2026-06-14 via Nuitee
E
Ed couple us
10
Excellent
Pros:

All

Cons:

N/a

2026-06-14 via Nuitee