Pan Pacific Orchard

Hotels
Pan Pacific Hotels & Resorts
9.2 (3906 reviews)
10 Claymore Road , Singapore , sg

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Luxurious amenities
Cons:
Room size could be better
Pressure of shower water

Categories

Cleanliness
9.26
The hotel is noted for being very clean, with well-maintained amenities.
Service
9.73
Service was consistently described as excellent and friendly across multiple reviews.
Location
9.27
Prime location with easy access to Orchard Road shopping and public transport.
Room Quality
8.72
Rooms are described as clean and spacious, but some found them slightly compact for the price.
Amenities
9.25
Amenities such as the pool, gym, and spa are praised for their quality and cleanliness.
Value for Money
8.71
The pricing is considered on the higher side but justified by the luxury experience.
Food and Beverage
9.26
Breakfast spread and in-room dining received positive feedback for quality and variety.
Overall Experience
9.43
Overall satisfaction was high, with many indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:12

Property Description

Luxurious Accommodations
Experience serenity in one of our 347 stylishly-appointed guestrooms and suites, each offering breathtaking views of either the enchanting terrace landscape or the vibrant cityscape.

Tropical Leisure Facilities
Indulge in our four unique terraces - Forest, Beach, Garden, and Cloud - each offering a sensorial tropical experience. Relax at the pool bar in one of our ten Beach Club Lofts, where sandy shores meet lush foliage for the ultimate beach holiday vibe.

Exceptional Dining and Wellness
Savour Mediterranean cuisine with a Peruvian twist at Mosella, sip on champagne at Florette, or enjoy all-day refreshments at Pacific Breeze. Pamper yourself at St. Gregory Spa with a wide range of treatments, and stay active at our indoor and outdoor gyms and pools.

Book now for an unforgettable stay at Pan Pacific Orchard, where luxury meets nature in the heart of Singapore's Orchard precinct.

Important information:

The property requires guests checking-in to be at least 18 years of age.

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Please note that the Pacific Club Lounge welcomes guests aged 12 years old and above.

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Please note that roll away beds, children's cots or cribs are subject to availability.

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Please note that rates to include a breakfast option are for 2 guests only. Breakfast for extra guests (child or adult) is available at additional charges (please refer to policies).

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Please present the same credit card used to guarantee your booking during check-in. Credit cards used for nonrefundable bookings must be presented at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Property Video

Guest Reviews

9.2
Based on 3906 reviews
Cleanliness: 9.26
Service: 9.73
Location: 9.27
Room Quality: 8.72
Amenities: 9.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 9.43
M
Masimbi Faridah couple ug
10
2026-08-29 via Nuitee
A
Ambra couple it
9
2026-08-29 via Nuitee
L
laura solo_traveller it
8
Bellissimo albergo
Pros:

Struttura e posizione

Cons:

Staff un po troppo gelido

2026-08-29 via Nuitee
S
Scott couple au
10
2026-08-29 via Nuitee
M
mohammed couple om
10
A beautiful and luxurious stay in Singapore. Highly recommended!
Pros:

Amazing hotel with a beautiful design, great location, very clean rooms, and excellent service. The staff were very friendly and helpful.

Cons:

Nothing, everything was great.

2026-08-29 via Nuitee
D
Darren couple au
10
2026-08-28 via Nuitee
D
Darren solo_traveller au
10
2026-08-28 via Nuitee
A
angela family_with_children it
10
2026-08-28 via Nuitee
E
Eric couple gh
10
Enjoy
Pros:

Every thing is on point

Cons:

Great

2026-08-27 via Nuitee
O
Océane couple fr
4
very weird but beautiful view !!!! the pool is beautiful
Pros:

Beautiful view at night. The room is so clean and beautiful. Very calm. Good quality time. The pool is absolutely amazing even tho it’s not really family friendly as the staff does not monitor the behavior of young couples in the evening.

Cons:

The hotel lobby is open-air. There is constant noise and commotion, making it very difficult to make oneself heard and understood. The staff is overwhelmed. We’re in the middle of the noise from arriving cars and the luggage storage area, and it’s extremely hot. I arrived at 10 a.m., and they told me to wait by the pool until 3 p.m. This demonstrates massive disorganization. I paid a huge deposit for a single night—on top of the room rate—and waited all day to finally get the keys to my room so I could rest. When I went down to reception at 3:00 PM, my room still wasn't ready; I was made to wait another hour and a half at the bar before finally receiving the keys, amidst the noise and the staff's panic at 4:3 PM. A hotel lobby is supposed to be calm and quiet, with proper desks for a genuine, formal check-in and check-out.

The next morning, I received a letter slipped under my bedroom door: “we kindly inform you that there’s an outstanding imbalance amount in your hotel account please go the the reception to sort that out” I run into the reception office in my slippers, early morning and I wait at the desk, to finally understand that I only owe 75$…….

The desert menu is not okay at all, ice cream and deserts are fast food quality too much sugar…… the bartender at the pool was hiting on me and couldn’t stop calling me “darling” in front of everyone………… (and my sister).
There’s a restricted area for VIP clients who spends much more money here which again demonstrates a huge lack of class and consideration because this hotel does not live up to its pretensions at all !!!

2026-08-27 via Nuitee
N
Nausheen solo_traveller gb
9
2026-08-27 via Nuitee
M
Majd solo_traveller il
9
Pros:

Amazing place

Cons:

Nothing

2026-08-27 via Nuitee
D
Dina family_with_children om
9
Pros:

We had a wonderful stay at Pan Pacific Orchard and were genuinely very happy with our experience. The room was exceptionally clean, comfortable, and beautifully designed, and the hotel itself feels very modern and luxurious.

The staff were all friendly and welcoming, but a special thank you to Akiro at the entrance lobby, who was always smiling, incredibly friendly, helpful, and made us feel very welcome throughout our stay.

The location, comfort, service, cleanliness, and overall experience were excellent. The price is absolutely worth it for the quality you receive.

I would definitely recommend Pan Pacific Orchard to anyone visiting Singapore, and I would happily stay here again.

2026-08-26 via Nuitee
M
MATTEO couple it
9
Pros:

Posizione, piscina panoramica, vista dalla stanza, colazione

2026-08-26 via Nuitee
C
Cyrus couple my
7
Pros:

location was great

Cons:

shower water pressure was extremely low

2026-08-26 via Nuitee
A
Adriana family_with_children gb
10
Excellent service, very special pool, comfortable rooms
Pros:

Excellent service, very special pool, comfortable rooms.

2026-08-25 via Nuitee
F
Fernando family_with_children pt
10
Inesquecível!
Pros:

Localização e conceito de design.

Cons:

Tamanho do quarto e espaço para arrumação (roupa).

2026-08-25 via Nuitee
G
Gianluca couple it
6
Buona struttura, ma c’è ancora da migliorare
Pros:

Ottima colazione, scelta molto ampia

Cons:

Siamo arrivati in hotel alle 14.30 e abbiamo dovuto attendere oltre un’ora per la consegna della stanza.

2026-08-25 via Nuitee
C
Catherine couple au
10
Comfortable and relaxing.
Pros:

Beautiful architecture and interiors! Lovely breakfast and free upgrade which was very much appreciated.

2026-08-25 via Nuitee
T
TSUTOMU family_with_children jp
1
2026-08-25 via Nuitee