The Hotel Windsor

Hotels
8 (5543 reviews)
111 Spring Street , Melbourne , AU
+61 3 9633 6000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great breakfast
Historic, beautiful building
Excellent central location (near theatres, MCG, train station)
Spacious, comfortable rooms
Beautiful setting / location
Cons:
Rude or indifferent staff; slow check-in and luggage handling
Noisy rooms (Bourke St, rooftop bar, squeaky floors)
Valet and parking issues / unexpected charges
Limited disabled access
Restaurant closures/limited room service; breakfast perceived as overpriced by some

Categories

Cleanliness
9
Bathrooms described as clean and modern; no major cleanliness complaints — generally well maintained for a historic property.
Service
5.5
Multiple reports of unfriendly or indifferent staff, slow check-in, luggage/valet delays and rude interactions that noticeably impacted guest experience.
Location
10
Excellent central location — close to train station, Princess Theatre, MCG and Bourke St; building and setting repeatedly praised as a major strength.
Room Quality
9
Rooms described as big, spacious and comfortable with modern bathrooms, but several guests noted very squeaky floors and significant street/rooftop noise for some rooms.
Amenities
6.5
Valet and front-desk service problems, rooftop bar creating late-night noise, limited disabled access and occasional restaurant closures reduced perceived amenity quality.
Value for Money
6.5
Guests reported unexpected/extra parking charges and felt breakfast ($45pp cited) was not always worth the price — value seen as below expectation relative to cost.
Food and Beverage
9.5
Breakfast is repeatedly praised as great; however, some guests noted the restaurant was closed on Sunday and room service options were limited during heavy rain.
Overall Experience
8
Beautiful, historic hotel in a prime location that many guests loved, but experiences were mixed overall due to rude/unreliable service, noise issues and parking/valet problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Accommodation
The Hotel Windsor, established in 1883, seamlessly blends classic elegance with modern amenities. Each spacious room offers cable TV, high-speed internet, luxury bathrobes, and a customizable pillow menu.

Central Location
Conveniently situated in Melbourne CBD, guests are just minutes away from premier shopping, dining, and public transportation. The hotel's proximity to iconic landmarks like the Princess Theatre and Parliament Train Station makes exploring the city a breeze.

Historic Charm
As a Melbourne landmark with 19th-century decor and high ceilings, The Hotel Windsor exudes timeless charm. Indulge in exquisite dining at One Eleven and experience a piece of history at The Cricketers Bar. Book now for a truly unforgettable stay at The Hotel Windsor.

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 2.48% charge when you pay with an American Express, Diners Club or JCB credit card.
Please note that there is a 1.76% charge when you pay with a Union Pay credit card.

Please note that this property is strictly nonsmoking. If evidence of smoking is found in the rooms, an additional cleaning fee may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8
Based on 5543 reviews
Cleanliness: 9
Service: 5.5
Location: 10
Room Quality: 9
Amenities: 6.5
Value for Money: 6.5
Food and Beverage: 9.5
Overall Experience: 8
L
Luke • couple • au
10
2026-10-31 • via Nuitee
J
Julie • couple • au
8
2026-10-31 • via Nuitee
R
Ryan • couple • au
7
2026-10-31 • via Nuitee
S
Sally • couple • au
5
Pros:

Breakfast and location to mcg was good.

Cons:

Very noisy

2026-10-30 • via Nuitee
S
Sarah • couple • au
3
Staff are rude. Definitely not what I expected. Never again.
Pros:

I booked 2 junior suites and I liked the space, the bed was comfortable and i like the seating area with the mirror.

Cons:

We arrived when i was raining and i wanted to use the valet service. After having to double park at the front and waiting 5 minutes for someone to appear i ended up having to call and find out where the staff were? We then continued to wait for no one to come so i had to run into the hotel and find the staff. they told me just to leave my car doubled parked, I asked if we would please get some assistance with our luggage as it was raining and we had multiple suitcases, dresses and coats on hangers. This seemed to be a confusing request and took some extended convincing and explaining to actually get the help.
Check we were met with a very rude young women that clearly didn't want to be there. check in was extremely slow and frustrating. getting our luggage brought up to our room was also extremely slow and one person had to go and retrieve a suitcase that was needed. we had a booking for the theatre for 6pm and when check in is 3pm and took an hour to just get from our car to our room with our luggage is beyond ridiculous.
check out with valet was a terrible experience and the reason i will not return.
the young man that handed me my car keys was rude and lazy.
i asked if he was able to help us get our luggage in the car to which he just repeated the request like he had heard an insult and was shocked. He reluctantly agree and walked off. i went to my car to unlock it and my daughters started bringing out all our luggage, i asked where the young man was and they said he was standing at his desk. when i went back to ask if you could please help his response was "you still need help!?" He clearly didn't want to assist us and when he placed our luggage in the boot he pressed the close button and walked off before even checking he had placed everything ok. the boot didn't close and i had to reorganise is all, it looked as though he had just thrown everything in carelessly. I was extremely annoyed. breakfast was a mess and not worth the $45 pp

2026-10-30 • via Nuitee
R
Robyn • couple • au
8
Would return but not a room facing Bourke St
Pros:

N/a

Cons:

Noisy Room faced Burke St & the roof top bar was open until 1am

2026-10-30 • via Nuitee
A
Ao Sheng • solo_traveller • au
6
A beautiful, historic hotel in a great location, let down by unfriendly staff and a noisy room.
Pros:

The building has a great vibe, loads of history and a fantastic location. Our room was big, spacious and comfy, and the bathroom was clean and modern.

Cons:

The staff were unfriendly and indifferent, and the reception team couldn’t help when we were charged $86 by Wilson Parking despite already paying $80 for valet, so we spent hours sorting it out ourselves. The bellboy said he’d take our bags up when we arrived early, but never did and never told us, and he later helped the guest behind us in line first while ignoring us. The floors were also extremely squeaky, so we heard every footstep and noise from the room above, and it was hard to sleep.

2026-10-30 • via Nuitee
M
Marc-André • couple • ca
10
Bel endroit pour visiter Melbourne
Pros:

Magnifique bâtiment historique et petit déjeuner

Cons:

Froid au lobby

2026-10-30 • via Nuitee
S
Susan • solo_traveller • au
8
Stunning location in a beautiful hotel.
Cons:

Shower over the bath is a little dangerous for older guests. On Sunday we had room service for dinner as restaurant not open and there was heavy rain so our options were limited.

2026-10-30 • via Nuitee
V
Victoria • couple • au
9
Pros:

Breakfast is great rooms have plenty of character, train station close by

2026-10-30 • via Nuitee
K
Kym • couple • au
7
Happy
2026-10-30 • via Nuitee
J
Josephine • family_with_children • au
10
Amazing
Pros:

Beautiful location, staff were friendly and helpful

Cons:

Everything was great

2026-10-30 • via Nuitee
J
jennifer • couple • au
8
Handy for show at Theatre
Pros:

Closeness to Princess Theatre

Cons:

Disabled access a bit limited
Taxi ride to Bourke Street $40 but return only $18.50
Because we came out of the Windsor??????

2026-10-29 • via Nuitee
L
Leanne • solo_traveller • au
5
Pros:

Proximity to Princess theatre, valae parking

Cons:

No restaurant open at night on site, cricketers arms not suitable for seniors, no chairs & tables
Shower over the bath,
Hotel showing its age.
Uncomfortable mattress in Room 103

2026-10-29 • via Nuitee
L
Leanne • couple • au
10
Pros:

Great location, beautiful hotel and amazing breakfast.

2026-10-29 • via Nuitee
S
Simon • extended_group • au
3
Not good for the price.
Pros:

location and food was great.

Cons:

There was a kebab left in our fridge, from their previous guests. the bed was not comfortable.

2026-10-29 • via Nuitee
J
Jen • couple • au
8
Overall a lovely day very clean, friendly staff
Pros:

The beautiful heritage building was gorgeous to stay in however the standout for me was the food.
We had high tea on the Friday afternoon and our dietary restrictions were catered for perfectly. We did not miss out on anything.
And both mornings of our stay, we had breakfast in the dining room, again both of our dietary requirements were catered for perfectly and we did not miss out on anything.
The food was an exceptional standard.

Cons:

The shower was not great. Water pressure was very low and the water saving showerhead just didn’t cut it.

2026-10-29 • via Nuitee
S
Stirling • couple • au
3
2026-10-29 • via Nuitee
M
Marlene • solo_traveller • au
8
Fabulous hotel, let down by brusque staff.
Pros:

Adore the comfortable and stylish ambience of this hotel. It is my go-to hotel in Melbourne every time....the only thing that needs improvement is the attitude of the staff. They are efficient, but need to be friendly as well. Do not greet arriving guests with "could I have your ID please" as the first words uttered to a guest...say hello, how are you etc. Personable staff are the difference between a five star hotel and all the others.

2026-10-29 • via Nuitee
A
Allan • solo_traveller • au
7
Cons:

My sleep was interrupted by knocking on my door twice 15 minutes apart around 2am.

2026-10-28 • via Nuitee