ANA Holiday Inn Resort Karuizawa by IHG

Hotels
•
Independent
7.9 (54 reviews)
Naganoharamachi Kitakaruizawa 2032-16, Naganohara, Gunma, 377-1412 , Naganohara , JP
+81 279-84-1441

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Facilities

Elevator
Ski storage
Breakfast available (surcharge)
Safe-deposit box at front desk
Front desk (limited hours)
Smoke-free property
Free train station pickup
Wheelchair accessible parking
Free self parking
Free train station drop-off
See all facilities

Review Highlights

Pros:
Clean, spacious rooms
Friendly and English-capable staff
Excellent natural views (maple leaves, mountain lifts)
Strong amenities: hot spring, indoor pool, golf, tennis
Tasty meals and good buffet options
Convenient for golf and snow park
Cons:
Some service inconsistencies (check-in confusion, luggage mishandling)
Public bath cleanliness could be improved
Remote location / far from station — best by car
Bed/futon comfort issues reported
Occasional breakfast quality complaints

Categories

Cleanliness
8.2
Rooms repeatedly described as spacious and very clean; some comments noted large public bath could be cleaner, so overall positive with minor issues.
Service
7.9
Staff frequently praised as friendly and welcoming (English-speaking staff noted), but several service issues reported (check-in unfamiliarity, billing confusion resolved, luggage mishandling), so generally good but inconsistent.
Location
7.2
Great natural setting, excellent views (maple leaves, mountain lifts), close to snow park and golf course; however multiple comments cite remote location and distance from station, best reached by car.
Room Quality
7.8
Rooms described as spacious and clean; positives for size and comfort but at least one guest reported poor sleep due to a very small bed / thin futon, so overall positive with some negative points.
Amenities
8.4
Strong amenities reported: hot springs, indoor pool, golf course attached, tennis and putter-golf, snow park proximity; overall amenities are a clear strength.
Value for Money
7.5
Several guests noted reasonable pricing and satisfaction with value, though isolated negative experiences (unexpected travel/rebooking costs after luggage issue, and a guest who will not return) temper the rating slightly.
Food and Beverage
8.3
Multiple positive remarks about meals and buffet (very tasty), though a few comments mentioned breakfast was underwhelming; overall food is a strong point.
Overall Experience
7.9
Most guests report a pleasant, relaxing stay with beautiful views and friendly staff; some operational/service hiccups and a few negative experiences balance the overall impression to around the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Terrace with panoramic views and convenient amenities like ski storage and a picnic area make President Resort Hotel Karuizawa an ideal choice. Enjoy daily buffet breakfasts and relax in one of the 102 air-conditioned rooms with modern comforts such as flat-screen TVs and complimentary toiletries. Take advantage of featured amenities including a safe deposit box, elevator, and common area microwave. Additionally, benefit from the hotel's complimentary train station pick-up service and free on-site self-parking. With key attractions like Karuizawa Snow Park and Karuizawa Stone Church nearby, President Resort Hotel Karuizawa in Naganohara offers a perfect blend of comfort and convenience for your stay. Book now for a memorable getaway in Karuizawa.

Important information:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Hot springs access available from 6:00 AM to midnight.
  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

7.9
Based on 54 reviews
Cleanliness: 8.2
Service: 7.9
Location: 7.2
Room Quality: 7.8
Amenities: 8.4
Value for Money: 7.5
Food and Beverage: 8.3
Overall Experience: 7.9
Y
YOSHIHITO
10
Pros:

部屋は広く清潔で良かったです。
hotels.comで予約と支払いをしたのにチェックアウトの時に宿泊費の請求をされましたが、支払済と話したら納得していただきました。
眺めも良く素敵なホテルでした。

2025-10-10 • via Nuitee
K
KOJI • family
8
Pros:

リニューアルして、とても綺麗で、スタッフの方もゴルフ場含めてとてもフレンドリーで快適に過ごせました。まだ、開業して間もないこともあり、スタッフの方の動きやホスピタリティの面で気になるところはありましたが、今後良くなることを期待しています。また、ゴルフ場のラフが短い時(笑)にお伺いしたいです！

2025-09-23 • via Nuitee
ヤスヒコ • partner
10
Pros:

のんびり寛げて大変良かったです

2025-09-19 • via Nuitee
友美 • family
6
Pros:

室内はたいへんきれい。
大浴場は、もっときれいにできる部分が多く見られた。チェックイン時入湯料がかかること、チェックアウトの時間の説明がなかった。

2025-09-15 • via Nuitee
D
Dallas • partner
10
Pros:

The proximity to the snow park was amazing but the service from the staff is what i will remember about the resort.
They were all very lovely and welcoming!
Excellent job team!!! 👍

2023-12-21 • via Nuitee
S
Siu Mei • friends
8
Pros:

Very nice view! Excellent views of maple leaves! But a bit too far from the station.

2023-11-02 • via Nuitee
ひろみ • family_with_children
8
Pros:

施設はきれいで、静かで落ち着きのある所でした。
特に満足したのは食事。とてもおいしかったです。

2023-08-19 • via Nuitee
?
?? • family
8
Pros:

バイキングが良かったです！

2023-08-14 • via Nuitee
C
Celia • family
8
Pros:

Have staff that speak really good English. Room is spacious. Golf court locates just next to the hotel. There is also an indoor swimming pool additional to the hot spring. It is a pity that time is tight and cannot try the pool.

2023-08-13 • via Nuitee
J
Junko • family
10
Pros:

価格もほどよく、食事も美味しかったです。

2023-08-09 • via Nuitee
ユウコ • family_with_children
2
Pros:

もぅ泊まりません。

2023-08-07 • via Nuitee
Y
Yuriko • family_with_children
8
Pros:

チェックアウト後に手荷物を複数個預けたところ、子供のリュックを返して頂けず数時間後気づいた時にホテルに確認して取りに戻りました。次の予定の予約時間があったため昼食を食べ損ね、有料道路も再び支払い最悪でした。通常フロントに預けると複数個の手荷物は紐などで一つにまとめられ番号札がつけられますよね。気をつけて欲しいです。悪気があったわけではないのは解ります。それ以外のホスピタリティはとても気持ちが良かったです。

2023-07-22 • via Nuitee
A
Arie • family
2
Pros:

It's very quiet and the staff is very friendly.
I didn't like the the bed wes very small and for futon you get a blanket (I wouldn't call it a mattress) it's actually a skinny blanket and I slept on the hard floor the hole night

2023-07-12 • via Nuitee
きょうへい • family
10
Pros:

ゴルフ場とつながっていますのでとても便利です

2023-06-27 • via Nuitee
ともえ • family_with_children
8
Pros:

ゴルフクラブなので仕方ないですが周りに何もない

2023-05-07 • via Nuitee
M
MAIKO • family
10
Pros:

外資ホテルのように宿泊の場合　アクティビティを無料にしていただけるといいとお思いました。

2023-05-07 • via Nuitee
S
Sau Wai Eliza
4
Pros:

Reception staff don’t familiar with check in process.

2022-11-13 • via Nuitee
?
??
8
Pros:

部屋の大きさがよい。

2022-11-06 • via Nuitee
H
Hideko • family
10
Pros:

かなり山奥にあるのでここに泊まるなら車で行くのがベスト。その分自然を堪能できます。ここのリフト頂上から眺める紅葉は最高でした。

2022-11-05 • via Nuitee
?
?? • family
10
Pros:

機械があればまた使いたいと思える快適な施設です！

2022-10-01 • via Nuitee