Hampton Inn Baltimore/Glen Burnie

Did not like breakfast would like hard boiled eggs and more fresh fruit

The location was great, and the continental breakfast was good

N/A

This is THE WORST hotel in the area. The staff was great, but the building was horrible.
For starters, me & my team stayed for 3-4 days and only had scorching hot water - ONE DAY. Then the rest of our stay it was completely freezing cold water. They claimed that maintenance was fixing the issue all for the water to never be hot AT ALL during our stay. Then, the lady at the front desk proceeds to tell me hours before checking out that “they had to order a piece for the hot water valve.” And that there was nothing they could do. However, they were still serving breakfast with NO HOT WATER!!! It doesn’t make sense. The water was also different colors and coming out very nasty.
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Next one of my clients left something on the bench outside and we had already driven some time out from the hotel and called back to inform the front desk where the item was left at. The lady at the front desk said that she would retrieve the item and put it behind the front desk for us to pick up after we got back. We pull back up to the hotel hours later after our event and the item was still sitting on the bench. They also let someone steal the wallet out of the jacket that we called about and she said there was nothing that they could do about it.
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The elevator is super old and wouldn’t open up majority of our stay.
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And the fact that other guests were nervous to speak up about the water incident and asked if we could speak to front desk for them is highly insane.
I DO NOT RECOMMEND THIS HOTEL TO ANYONE! And the fact that I’m a gold member, and I couldn’t even take a hot shower or get moved rooms or anything else is ridiculous. I highly suggest the health department shutting this establishment down, ASAP!
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They also only wanted to discount me for ONE ROOM when I had booked 5 rooms for this business trip! Once again, I’m a Gold member. I don’t care about any points. I need my people to be comfortable and taken care of. And I felt as if this hotel staff did not do that!

Very clean and spacious. Beautiful room. Breakfast was good too. Very tasty and filling with plenty of variety.

Mom always said if you can't say something nice don't say anything, so, the bed was comfortable, the TV was great and the shower water pressure was also great not to mention terrific hot hot water. The lady checking us in was polite and nice. Lovely fingernails.

Location close to city but out of the hustle

We stayed here for a week as I cleaned out my fathers home and it was perfect. Close to EVERYTHING we could want or need, clean, extremely friendly staff and most of all comfortable! It was the home away from home I needed during an emotional time and I greatly appreciate it!

Do not stayed at the Hampton Inn in Glen Burnie off of Ritchie Highway. I stayed there just this month on a Saturday night. When we went to check in early (I understand that it’s not guarantee) the woman behind the desk wouldn’t get off her chair to greet us. Without even looking at the computer told me nothing was available when I kept persisting she asked my name and still said nothing was available and we could return at 1o’clock. When we finally did check in Another young lady was at the desk who was very nice and it was a breath of fresh air and very pleasant. However, later on that night, there was an altercation between a man and a woman in which the police were called, but the couple was allowed to stay, even though they caused a ruckus at late hours of the night a second fight broke out with that same couple around 3:50 am in which the police were called out for a second time and which they were finally escorted off the property, but that was before the gentleman ran up and down the hallway, screaming profanity, and having an absolute meltdown, telling everyone on the 4th floor he doesn’t care call the police and a bunch of other vulgar nonsense. In the morning, when I went to go check out I addressed my issues with the front desk associate, and they were aware of the situation, however, kept saying that they cant control others or their guests and that this was beyond their control. And I completely disagree when they had to call the police first time they should’ve been escorted off the property at that time by not escorting them off the property it made room for a second occurrence which should have never been happened. They refused to give me a discount because I was already staying at a discounted rate when I called Hilton to complained complaints and they too could not give me a discount because I was already staying at a discounted rate. This was unbelievable and absurd and to be subjected to the type of violence and vulgar at this establishment. I am shocked that Hilton allows this type of ruckus in mayhem and does nothing about it. It gives them a bad name.

I am still in disbelief at this hotel experience. My mom and I had traveled from New York for a family medical emergency and were extending our stay day by day. The first few days were fine, but everything changed when a staff member became aggressive after I asked for a name to leave a review about rude conduct. The water had been out for hours, and when it finally came back on it was dirty and brown. I already felt exhausted and grimy. After requesting the staff member’s name, the manager became sarcastic and rude, and I decided I would no longer extend my stay due to the hostility. While I was in my towel, she came knocking on my door and threatened to involve the police, even after I informed her I would be leaving shortly. I had to leave immediately without being able to shower. Extremely unprofessional and stressful; would not recommend if you value basic respect and professionalism.

Schone kamers