NH Collection Plaza Santiago

Hotels
8.6 (3087 reviews)
Avenida Vitacura, 2610 , Santiago , CL
+56 2 2433 9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor service
Cleanliness issues
Overpriced

Categories

Cleanliness
7.83
Unclean rooms reported, affecting overall perception.
Service
9.3
Mixed reviews; some friendly staff noted, but overall service was inefficient.
Location
10
Excellent location with good proximity to shops and amenities.
Room Quality
8.34
Reported issues with room assignments and decor left some guests disappointed.
Amenities
8.79
Amenities were noted as minimal and some service issues reported.
Value for Money
7.82
Considered overpriced for the quality and services received.
Food and Beverage
6.78
Food quality criticized; poor restaurant experience reported.
Overall Experience
9.93
Overall experience varied widely, with some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:30

Property Description

Luxurious Amenities
Indulge in a stay at NH Collection Plaza Santiago, where a sophisticated ambiance meets top-notch facilities like an indoor pool, a modern gym, and an acclaimed restaurant.

Elegant Accommodations
Experience chic and non-smoking rooms adorned with stylish wooden furniture, floor-to-ceiling curtains, and a calming color scheme. Enjoy in-room comforts such as cable TV, minibars, and some with relaxing bath amenities.

Convenient Location
Situated just steps away from Costanera Center shopping mall and close to Tobalaba Metro Station, our hotel offers easy access to the city's attractions. Plus, with free WiFi and private parking, your stay is both seamless and enjoyable.

Book now to elevate your Santiago experience at NH Collection Plaza Santiago!

Important information:

- Please note that extra beds are only available in superior rooms upon reservation. Guests must contact the property for this request - This property is 100% nonsmoking - Based on local tax laws, all children citizens and foreigner residents must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA), the payment must be made in US dollars and a copy of the immigration card and passport must be presented - The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. When booking more than 9 rooms, different policies and conditions will be applied Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Property Video

Guest Reviews

8.6
Based on 3087 reviews
Cleanliness: 7.83
Service: 9.3
Location: 10
Room Quality: 8.34
Amenities: 8.79
Value for Money: 7.82
Food and Beverage: 6.78
Overall Experience: 9.93
M
Marcela • solo_traveller • ar
10
Pros:

Excelente todo !! Volveré

2026-09-18 • via Nuitee
A
Arelis • family_with_children • cl
10
Cómodo para descansar
Pros:

Cómodo lugar accesible para salir a pasear

2026-09-18 • via Nuitee
M
Mariano • solo_traveller • ar
10
Lo mejor de la zona
Pros:

Todo pero la ubicación y la calidad de servicio es destacable

Cons:

Quizás puede ser más grande la habitación estándar pero esta bien

2026-09-17 • via Nuitee
C
Carolina • family_with_children • ar
10
EXELENTE
2026-09-17 • via Nuitee
M
Max Arturo • couple • pe
7
Deben mejorar la atencion al cliente
Pros:

Sus instalaciones

Cons:

La atencion del personal, especialmente en front desk. Al llegar al hotel nos recibió ( Jose V ), su atencion deja mucho que desear

2026-09-17 • via Nuitee
M
Max Arturo • couple • pe
7
Tienen que mejorar mucho la atencion al cliente
Pros:

Su ubicacion

Cons:

La atencion del personal

2026-09-17 • via Nuitee
D
Dra Juliana • couple • br
8
Boa estadia , excelente localização
Pros:

Excelente localização , cama boa , chuveiro confortável , café da manhã ok , fomos bem atendidos e atendeu nossas expectativas .

Cons:

Esperava mais do café da manhã , poucas opções especialmente no eu caso que não como glúten

2026-09-16 • via Nuitee
M
Marcelo • solo_traveller • br
8
2026-09-16 • via Nuitee
M
Marcelo • solo_traveller • br
8
2026-09-16 • via Nuitee
M
Murilo • solo_traveller • br
9
Pros:

Localização e instalações

Cons:

Em duas situações os funcionários da recepção foram um tanto grosseiros. E acrescentou que não foram todos. As funcionárias da hotelaria totalmente solicitas e simpáticas.

2026-09-14 • via Nuitee
I
Isa • solo_traveller • cl
8
Pros:

La ubicación

Cons:

La habitación que nos tocó Encontramos resto de basura en detras de un velador la cama sonaba y el piso de la ducha roto

2026-09-14 • via Nuitee
R
Rodrigo • family_with_children • br
10
muito boa
Pros:

o café da mnhã

Cons:

A limpeza do quarto as vezes não ficava pendente.

2026-09-14 • via Nuitee
M
Mariana • extended_group • ar
10
Pros:

La ubicación y el desayuno

2026-09-14 • via Nuitee
R
Rene • solo_traveller • cl
10
Pros:

Comedor

Cons:

Carísimo

2026-09-14 • via Nuitee
F
Flavio • extended_group • it
10
2026-09-11 • via Nuitee
B
Bruno • couple • br
9
2026-09-10 • via Nuitee
C
Christianne • couple • br
10
BOA LOCALIZAÇÃO , PERTO DE METRÔ , SHOPPING E PONTO TURISTICO DA CIDADE
Pros:

CAFÉ DA MANHÃ BASTANTE SORTIDO

Cons:

NADA

2026-09-09 • via Nuitee
P
Presa • solo_traveller • uy
10
Pros:

Excelente todo

2026-09-09 • via Nuitee
R
Richard • couple • gb
9
2026-09-08 • via Nuitee
G
Guzman • solo_traveller • cl
9
2026-09-07 • via Nuitee