NH Collection Plaza Santiago

Hotels
•
NH Collection
8.6 (2942 reviews)
Avenida Vitacura, 2610 , Santiago , cl

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor service
Cleanliness issues
Overpriced

Categories

Cleanliness
7.83
Unclean rooms reported, affecting overall perception.
Service
9.3
Mixed reviews; some friendly staff noted, but overall service was inefficient.
Location
10
Excellent location with good proximity to shops and amenities.
Room Quality
8.34
Reported issues with room assignments and decor left some guests disappointed.
Amenities
8.79
Amenities were noted as minimal and some service issues reported.
Value for Money
7.82
Considered overpriced for the quality and services received.
Food and Beverage
6.78
Food quality criticized; poor restaurant experience reported.
Overall Experience
9.93
Overall experience varied widely, with some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:30

Property Description

Luxurious Amenities
Indulge in a stay at NH Collection Plaza Santiago, where a sophisticated ambiance meets top-notch facilities like an indoor pool, a modern gym, and an acclaimed restaurant.

Elegant Accommodations
Experience chic and non-smoking rooms adorned with stylish wooden furniture, floor-to-ceiling curtains, and a calming color scheme. Enjoy in-room comforts such as cable TV, minibars, and some with relaxing bath amenities.

Convenient Location
Situated just steps away from Costanera Center shopping mall and close to Tobalaba Metro Station, our hotel offers easy access to the city's attractions. Plus, with free WiFi and private parking, your stay is both seamless and enjoyable.

Book now to elevate your Santiago experience at NH Collection Plaza Santiago!

Important information:

- Please note that extra beds are only available in superior rooms upon reservation. Guests must contact the property for this request - This property is 100% nonsmoking - Based on local tax laws, all children citizens and foreigner residents must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA), the payment must be made in US dollars and a copy of the immigration card and passport must be presented - The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. When booking more than 9 rooms, different policies and conditions will be applied Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 09:30 AM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 2942 reviews
Cleanliness: 7.83
Service: 9.3
Location: 10
Room Quality: 8.34
Amenities: 8.79
Value for Money: 7.82
Food and Beverage: 6.78
Overall Experience: 9.93
J
jose • couple • ar
8
2026-06-19 • via Nuitee
L
Luciana • couple • br
10
Perfeito, um excelente hotel!
Pros:

MARAVILHOSO, elogio pois além de muito conforto, localização maravilhosa, café da manhã muito bom tivemos um atendimento impecável. Um dos melhores hotéis que me hospedei!

2026-06-19 • via Nuitee
M
Marcia • couple • br
7
Foi boa
Pros:

Localização ótima

Cons:

O telefone do quarto não funcionava , para pedir serviço de quarto tive que descer até a recepção

2026-06-18 • via Nuitee
A
Arnaldo • couple • br
8
Pros:

Localizacao

Cons:

Ducha ruim

2026-06-18 • via Nuitee
L
Lilian Guimarães • couple • br
10
Foi tudo perfeito! Amamo o hotel e indicaremos com certeza.
Pros:

Cama muito confortável e ótima localização. Fizemos muita coisa a pé. O café da manhã é uma delícia e muito variado.

Cons:

Precisar atualizar o cartão chave do quarto todos os dias.

2026-06-18 • via Nuitee
D
Dantediaz • solo_traveller • ar
10
Excelente
Pros:

Todo!!! es un hotel increíble muy recomendable

Cons:

Nada

2026-06-17 • via Nuitee
C
Camila • couple • br
10
Pros:

Camas confortáveis e quarto espaçoso.

Cons:

Sem reclamações.

2026-06-17 • via Nuitee
A
Andrea • solo_traveller • ar
8
Pros:

La ubicacion

Cons:

Las almohadas muy altas

2026-06-17 • via Nuitee
S
Sebastian • family_with_children • uy
7
Excelente ubicación
Pros:

La ubicación inmejorable
El desayuno completo y variado

Cons:

Piscina linda pero fría
hhkk muy mala experiencia

2026-06-17 • via Nuitee
A
andreia • couple • br
10
Aconchegante e bem localizada.
Pros:

Quartos amplos e confortáveis.

Cons:

O aquecedor do banheiro não estava funcionando adequadamente.

2026-06-16 • via Nuitee
C
Cristian • solo_traveller • cl
4
Pésima experiencia de servicio de reserva y contacto con hotel
Pros:

La ubicación

Cons:

Pésimo servicio de venta. Se me ofreció una habitación la cual no tenían disponibilidad. Una semana antes intenté comunicarme vía telefónica a diario y nunca me respondieron, envié dos correos y ninguno fue respondido.

2026-06-15 • via Nuitee
G
Griselda • solo_traveller • mx
10
Pros:

La ubicación, la comodidad de las habitaciones y el desayuno.

Cons:

Sería bueno que también haya jabón líquido para el lavado de manos, en mi opinión es mejor que la barra.

2026-06-15 • via Nuitee
T
Tania • couple • cl
7
Pros:

La conectividad

Cons:

Habitación simple y no tenía aroma agradable, lavamanos con olor desagradable y duchas con hongos

2026-06-15 • via Nuitee
F
Fernanda • couple • cl
8
Buen sector y buen hotel, pero le falta amor e intenciön a la decoración y ponerse al día con los televisores y streamin
Pros:

El desayuno, la cama muy cómoda. La gente que atiende.

Cons:

La decoración de la pieza. Y el televisor solo tenía cable, no funcionaban los servicios de streaming y por lo tanto muchas películas estaban dobladas al español. Además había un ruido cada cierto rato que no pudimos descubrir de dónde venía, pero a ratos molestaba para dormir.

2026-06-15 • via Nuitee
C
Carlos • solo_traveller • cl
9
Perfect
Pros:

Cleanness

Cons:

Room Doors need better seal and noise isolation

2026-06-14 • via Nuitee
A
Ana Rita • extended_group • br
9
2026-06-14 • via Nuitee
T
TuomasLaine • solo_traveller • fi
10
2026-06-14 • via Nuitee
N
Norberto J. • couple • ar
8
2026-06-13 • via Nuitee
A
Antonio Jose Moraes • solo_traveller • br
10
Pros:

de tudo, localização, café da manhã, instalações, atendimento dos funcionários, custo X benefício, etc

Cons:

nada a reclamar

2026-06-13 • via Nuitee
S
Sebastian • couple • cl
10
Excelente, agradable y totalmente recomendable
Pros:

Muy Buena Gestión y Espacio Físico de las Instalaciones

Cons:

Todo perfecto

2026-06-12 • via Nuitee