NH Collection Plaza Santiago

Hotels
8.6 (3087 reviews)
Avenida Vitacura, 2610 , Santiago , CL

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor service
Cleanliness issues
Overpriced

Categories

Cleanliness
7.83
Unclean rooms reported, affecting overall perception.
Service
9.3
Mixed reviews; some friendly staff noted, but overall service was inefficient.
Location
10
Excellent location with good proximity to shops and amenities.
Room Quality
8.34
Reported issues with room assignments and decor left some guests disappointed.
Amenities
8.79
Amenities were noted as minimal and some service issues reported.
Value for Money
7.82
Considered overpriced for the quality and services received.
Food and Beverage
6.78
Food quality criticized; poor restaurant experience reported.
Overall Experience
9.93
Overall experience varied widely, with some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:30

Property Description

Luxurious Amenities
Indulge in a stay at NH Collection Plaza Santiago, where a sophisticated ambiance meets top-notch facilities like an indoor pool, a modern gym, and an acclaimed restaurant.

Elegant Accommodations
Experience chic and non-smoking rooms adorned with stylish wooden furniture, floor-to-ceiling curtains, and a calming color scheme. Enjoy in-room comforts such as cable TV, minibars, and some with relaxing bath amenities.

Convenient Location
Situated just steps away from Costanera Center shopping mall and close to Tobalaba Metro Station, our hotel offers easy access to the city's attractions. Plus, with free WiFi and private parking, your stay is both seamless and enjoyable.

Book now to elevate your Santiago experience at NH Collection Plaza Santiago!

Important information:

- Please note that extra beds are only available in superior rooms upon reservation. Guests must contact the property for this request - This property is 100% nonsmoking - Based on local tax laws, all children citizens and foreigner residents must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA), the payment must be made in US dollars and a copy of the immigration card and passport must be presented - The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. When booking more than 9 rooms, different policies and conditions will be applied Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Property Video

Guest Reviews

8.6
Based on 3087 reviews
Cleanliness: 7.83
Service: 9.3
Location: 10
Room Quality: 8.34
Amenities: 8.79
Value for Money: 7.82
Food and Beverage: 6.78
Overall Experience: 9.93
J
jorge • solo_traveller • br
10
2026-10-13 • via Nuitee
D
David • extended_group • gb
9
Accidentally booked wrong NH hotel. Staff really helped us out for our visit and a 70th birthday. Great place to stay.
Pros:

Simply put- the staff. Top marks for outstanding assistance goes to Romina. Above and beyond to assist us following an unfortunate mistake. Catering facilities excellent.

Cons:

It was just excellent. Would definitely use again.

2026-10-13 • via Nuitee
S
shunets • couple • ar
8
Spot central en Santiago
Pros:

Hotel ubicado frente al costanera center. Excelente desayuno y habitaciones comodas. linda vista desde el piso 15

Cons:

habiendo llegado al hotel a las 9 30 dejamos el equipaje y acordamos volver para el check in als 15, salvo que nos avisaran antes que tenían una habitación disponible.
regresamos 14 50 y recien a las 15 20 y luego de varios intentos logré que me den una habitación....

2026-10-13 • via Nuitee
F
Fernando Diego • solo_traveller • ar
10
2026-10-13 • via Nuitee
K
Kenny • couple • ar
8
2026-10-13 • via Nuitee
C
Claudia • couple • cl
7
Nada especial, en el baño no habìan limpiado ni vaciado el basurero , no habìan pañuelos desechables
Pros:

No me gustó mucho el desayuno, porque había poca variedad de cosas pej poco pan un solo tipo de queso que estaba muy mal presentado , todo pegoteado y no había reposición de productos que se acabaron
yo diría que es lo peor del hotel

Cons:

lo puse arriba

2026-10-13 • via Nuitee
C
Carla • couple • pe
9
Pros:

Ubicación de la habitación, cerca al ascensor.
Vista de la habitación.
El desayuno podría ser más variado.

Cons:

El mobiliario de la habitación está un poco viejo, más que nada descuidado.
En el baño podrían poner papel tissue.
Todo lo demás perfecto.

2026-10-12 • via Nuitee
G
GUILLERMO • couple • ar
6
Buena pero el tema del ruido sobre todo a la mañana complica el descanso.
Pros:

La ubicación

Cons:

El ruido de la calle.

2026-10-12 • via Nuitee
M
Mônica • extended_group • br
7
Pros:

Café da manhã excelente.

Cons:

Está precisando de uma reforma, o sofá do quarto estava meio sujo

2026-10-11 • via Nuitee
G
Gisela • family_with_children • ar
1
Contento dupolicado y cobro adicional de un catre en un hotel 5 estrellas. No reconocían membresía. Mucho que desear y e
2026-10-10 • via Nuitee
R
ROSANA • couple • br
8
2026-10-10 • via Nuitee
M
María Luján • solo_traveller • ar
7
Pros:

El hotel es muy cómodo y su ubicación es perfecta.

Cons:

El servicio del restaurante.. el menú es muy acotado y caro por los platos que sirven ... Son muy gourmet y no hay platos sencillos . El domingo en el desayuno no había personal y estaban todas las mesas sucias.. no hay maitre que este permanente en el salón y dirija a los mozos ..

2026-10-08 • via Nuitee
M
Mabel • solo_traveller • au
10
I highly recommend this hotel !
Pros:

I love the way they make me feel welcome!

Cons:

I like the location !

2026-10-07 • via Nuitee
M
Marcos C Monteiro • solo_traveller • br
10
2026-10-07 • via Nuitee
S
SAR SAR • couple • ar
7
Pros:

Muy buen desayuno

Cons:

mucho ruido en la habitacion de arriba y no nos dieron ni una hora mas de estadia

2026-10-07 • via Nuitee
A
Arelis • family_with_children • cl
10
Cómodo para descansar
Pros:

Cómodo lugar accesible para salir a pasear

2026-09-18 • via Nuitee
M
Marcela • solo_traveller • ar
10
Pros:

Excelente todo !! Volveré

2026-09-18 • via Nuitee
M
Mariano • solo_traveller • ar
10
Lo mejor de la zona
Pros:

Todo pero la ubicación y la calidad de servicio es destacable

Cons:

Quizás puede ser más grande la habitación estándar pero esta bien

2026-09-17 • via Nuitee
C
Carolina • family_with_children • ar
10
EXELENTE
2026-09-17 • via Nuitee
M
Max Arturo • couple • pe
7
Tienen que mejorar mucho la atencion al cliente
Pros:

Su ubicacion

Cons:

La atencion del personal

2026-09-17 • via Nuitee