NH Collection Plaza Santiago

Hotels
•
NH Collection
8.6 (2959 reviews)
Avenida Vitacura, 2610 , Santiago , cl

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor service
Cleanliness issues
Overpriced

Categories

Cleanliness
7.83
Unclean rooms reported, affecting overall perception.
Service
9.3
Mixed reviews; some friendly staff noted, but overall service was inefficient.
Location
10
Excellent location with good proximity to shops and amenities.
Room Quality
8.34
Reported issues with room assignments and decor left some guests disappointed.
Amenities
8.79
Amenities were noted as minimal and some service issues reported.
Value for Money
7.82
Considered overpriced for the quality and services received.
Food and Beverage
6.78
Food quality criticized; poor restaurant experience reported.
Overall Experience
9.93
Overall experience varied widely, with some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:30

Property Description

Luxurious Amenities
Indulge in a stay at NH Collection Plaza Santiago, where a sophisticated ambiance meets top-notch facilities like an indoor pool, a modern gym, and an acclaimed restaurant.

Elegant Accommodations
Experience chic and non-smoking rooms adorned with stylish wooden furniture, floor-to-ceiling curtains, and a calming color scheme. Enjoy in-room comforts such as cable TV, minibars, and some with relaxing bath amenities.

Convenient Location
Situated just steps away from Costanera Center shopping mall and close to Tobalaba Metro Station, our hotel offers easy access to the city's attractions. Plus, with free WiFi and private parking, your stay is both seamless and enjoyable.

Book now to elevate your Santiago experience at NH Collection Plaza Santiago!

Important information:

- Please note that extra beds are only available in superior rooms upon reservation. Guests must contact the property for this request - This property is 100% nonsmoking - Based on local tax laws, all children citizens and foreigner residents must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA), the payment must be made in US dollars and a copy of the immigration card and passport must be presented - The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. When booking more than 9 rooms, different policies and conditions will be applied Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 09:30 AM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 2959 reviews
Cleanliness: 7.83
Service: 9.3
Location: 10
Room Quality: 8.34
Amenities: 8.79
Value for Money: 7.82
Food and Beverage: 6.78
Overall Experience: 9.93
R
Rafael • couple • br
10
Ótimo hotel bem espaçoso e limpinho café da manhã excelente as pessoas que trabalham lá são bem atenciosos localização
Pros:

Quarto bem aconchegante e espaçoso bem limpinho café da manhã excelente localização ótima segurança e fácil acesso para tudo ( pessoal bem atencioso do hotel )

2026-07-11 • via Nuitee
G
Gerardo Patricio • solo_traveller • cl
10
2026-07-10 • via Nuitee
G
Giorgio Alfredo • solo_traveller • it
10
2026-07-10 • via Nuitee
C
Carolina • family_with_children • uy
5
Esperaba mucho más
Pros:

La ubicación es muy buena, pegado al costanera mall. Una zona segura y con variedad de servicios. Las habitaciones son muy lindas y espaciosas.

Cons:

La piscina climatizada estaba fría, imposible bañarse en invierno. La comida a la habitación fea, pedimos dos hamburguesas, la mía vino equivocada (pedí sin gluten por ser celíaca y vino una normal) con el pan duro y una hora de retraso. En el desayuno no tienen ninguna opción de pan sin gluten (me miraron como que hablara en otro idioma). Me fui de madrugada con mi hija, la persona que me abrió la puerta no me ayudó con las valijas ni los escalones (no hay rampa), me cerró la puerta con llave y se fue. Me dijeron que podía pagar consumos con puntos NH, luego no me lo aceptaron por haber reservado con booking y no con NH directo. Y para finalizar, me clonaron la tarjeta cuando hice el pago, hablé 3 veces con el gerente, le expliqué que era nueva y solo la utilicé ahi, me llegaron varios consumos de pasajes. Esperaba una respuesta al check out pero nada. La relación calidad precio no lo vale.

2026-07-09 • via Nuitee
M
Maria Angela • couple • ar
10
Un hotel de primera. Excelente relación calidad/precio. El factor humano de primera. Volveré
Pros:

Es muy cómodo,espacioso,la blanquearía de primera. El desayuno sigue siendo excelente. La amabilidad y disposición del personal es fuera de serie. Lo seguiré eligiendo. Es un hotelazo. Seguiré hospedándome. A 50 metros del Costanera Center y 2 cuadras del MUT. Lo recomiendo ampliamente

Cons:

El restaurante ha decaído notablemente. Antes ya no iba a comer a otro lado. Carta poco variada y los platos que probamos no nos gustaron mucho. La pasta regular, el lomo con papas fue malo. Me resultó llamativo este cambio,como si fuera preparado por otro staff distinto del que hace los desayuno. El personal es impecable como siempre. Eso sigue igual. Mejoren la cocina para que vuelva a ser lo de antes

2026-07-09 • via Nuitee
J
Juliana • extended_group • br
10
Pros:

Localização perfeita, limpeza do hotel, café da manhã, cordialidade dos funcionários, tudo muito bom

2026-07-08 • via Nuitee
B
bryan • solo_traveller • cl
10
para un hotel cinco estrellas con la ubicacion que tiene me parece una buena opcion
Pros:

la ubicación es excelente para quienes quieran aprovechar el viaje para hacer compras en providencia o disfrutar de locales de comida

Cons:

el hotel tiene excelentes instalaciones no tengo mucho de lo que quejarme

2026-07-08 • via Nuitee
A
Axel • couple • ar
8
Pros:

El desayuno muy bueno

Cons:

No muy amables el personal

2026-07-07 • via Nuitee
N
Nayra • couple • br
9
2026-07-06 • via Nuitee
V
Viccelys • solo_traveller • es
9
Comodo, limpio y muy bien ubicado.
2026-07-06 • via Nuitee
F
FLORENCIA • solo_traveller • ar
9
Pros:

Muy buena ubicación y atención del personal

2026-07-03 • via Nuitee
M
Mirian Guerrero • solo_traveller • pe
10
2026-07-03 • via Nuitee
J
Jaime • solo_traveller • cl
9
Pros:

Excelente servicio y hospitalidad.

Cons:

Todo excelente

2026-07-03 • via Nuitee
A
Angela Vanesa • couple • co
10
Pros:

La amabilidad del personal, el desayuno y muy variado

Cons:

-

2026-07-03 • via Nuitee
M
Marcelo • family_with_children • cl
10
Fantástico
Pros:

El hotel es un lujo. El desayuno es exquisito. La ubicación es fantástica. Las habitaciones son hermosas, muy cómodas las camas. Volveremos con seguridad.

2026-07-03 • via Nuitee
N
Na • solo_traveller • cl
10
2026-07-02 • via Nuitee
E
Eduardo • solo_traveller • cl
8
Pros:

El desayuno. Bueno. Rico y variado. Tienen jugos prensados muy ricos

Cons:

Le falta ambientación a la habitación , son un poco frías. Y el aire acondicionado también no es muy potente.. Esperábamos algo más bonito par un NH

2026-07-02 • via Nuitee
L
Leonardo • couple • br
7
Muito bom, mas poderia ser melhor
Pros:

A localização é ótima

Cons:

Alimentação simples

2026-07-02 • via Nuitee
D
durval • couple • br
8
Agradavel
Pros:

Localização

Cons:

Ar condicionado não da opção de regular a temperatura. O colchão não tem molas ensacadas. Se vc se move quem ta ao lado se move tb

2026-07-02 • via Nuitee
A
ALFREDO • couple • br
10
2026-07-01 • via Nuitee