The Benson Portland, Curio Collection by Hilton

Hotels
Curio Collection by Hilton
9 (893 reviews)
309 Southwest Broadway , Portland , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautifully decorated for Christmas
Historic charm mixed with modern amenities
Cons:
Issues with cleanliness in room service
Seating arrangement in king rooms

Categories

Cleanliness
8.14
Hair in the food and cold soggy toast indicate cleanliness issues.
Service
9.61
The staff was described as very friendly and accommodating.
Location
9.65
Great for walking to restaurants and shopping, felt safe in the area.
Room Quality
9.1
Rooms are delightful and well remodeled, but seating in king rooms is lacking.
Amenities
9.63
The fitness room and the decorated lobby add to the experience.
Value for Money
8.59
Room service does not meet expectations, affecting overall value.
Food and Beverage
7.64
Food is below standards with reported issues at room service.
Overall Experience
9.61
A wonderful stay with charm, accommodating staff, and festive atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:04

Property Description

Luxurious Accommodations
The Benson Hotel in Portland offers elegant rooms with modern amenities such as free WiFi, flat-screen TVs, and luxurious bathrobes and slippers upon request.

Dining and Entertainment
Indulge in a delightful dining experience at The Palm Court lobby restaurant, serving delicious meals and a selection of wines and spirits.

Convenience and Location
Conveniently located in the city center, with easy access to public transportation, The Benson Hotel is the perfect choice for exploring local attractions like the Pearl District and Powell's Books.

Experience the charm and convenience of The Benson Hotel for your next stay in Portland.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 49 per day.

Location

Property Video

Guest Reviews

9
Based on 893 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 9.1
Amenities: 9.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 9.61
M
MICHAEL family_with_children us
6
Portland is a dying city and this hotel is reflecting its surroundings; Once a beautiful place, now in a slow decay!
Pros:

The hotel has an amazing classic feel and elegance to it.

Cons:

The first room I received was dirty (someone’s hair all over the bathroom floor, stains on the carpet and bedding). Ended up complaining and being moved to a suite, when staff was making the sofa bed, they discovered used/dirty linens already on the mattress. Outside of the hotel (a Portland city problem)it’s pretty disgusting with the homeless prowling the sidewalks defecating on the streets and open drug usage, which was concerning with my children accompanying me on the vacation.

2026-07-10 via Nuitee
N
NAVEEN solo_traveller my
8
Pros:

I liked the fact to was close to many attractions, and was a beautiful hotel. Upon request, the staff provided a microwave.

Cons:

The shower was not working properly and taking bath took along time. The water was not flowing evenly. The fact that there was no self laundromat was very inconvenient

2026-07-07 via Nuitee
W
Weinerr couple us
9
2026-07-05 via Nuitee
E
edmY446IC Family
10
Fantastic Customer Service, Great Location
Pros:

We stayed at The Benson and chose this area so we could explore downtown Portland. Fantastic location, so many places to shop and eat within walking distance. Everyone single staff person was incredibly helpful and kind.

The beds are very soft, too soft for me with prior back issues. I didn't realize the softness of the beds until we returned late evening. I reached out in the Hilton app explaining the situation and asked if they had a roll away bed. Will responded and said they found one and would have it taken up to the room. Within 30-40 minutes, 2 gentleman arrived with the rollaway bed, extra warm sheets, blankets and an extra pillow. One gentleman rolled the bed in, and we problem -solved the issue with space. He was friendly, understanding and wished everyone a good night before departing. This team went above and beyond and saved me from back issues the next morning.

The next day our Uber driver was confused about the pick up spot and the 2 gentleman at Valet helped me understand the Uber driver was parked too far off to walk and gave me the hotel address and encouraged me to message the Uber driver and tell him to pick us in front of the hotel.
Truly, every staff member we had an interaction with from the moment we arrived until we left was so helpful.

Definitely book your stay at The Benson.

2026-07-04 via Tripadvisor
A
Andrew couple us
9
2026-07-03 via Nuitee
A
Aviad solo_traveller il
10
2026-07-03 via Nuitee
M
min extended_group cn
9
2026-07-01 via Nuitee
D
David solo_traveller us
10
Pros:

The hotel is very impressive, with classic dark wood and light marble. John, our waiter at the restaurant was awesome.

Cons:

An extra pillow would have been nice, and parking could be a little sketchy.

2026-07-01 via Nuitee
M
mybuffo Couples Spokane, Washington
2
Fire Alarm
Pros:

The fire alarm sounded, we went to the hall, someone on the intercom said something that didn't make sense on the line of they were still investigating. We waited about five minutes and decided to follow the evacuation plan on the door. We went down ten (10) flights and was told nothing when we got to the lobby from the outside. I am a retired education administrator and am familiar with fire alarms in schools. My husband and I are both 88 years old and infirm. We can still walk carefully but I have severe scoliosis as a result of Polio and two hip replacements. I became very, very sore and could hardly walk over the next two days. I am still very sore. My husband has trouble breathing and has very sore knees and back. He also has suffered a lot of pain. We are extremely disappointed in an issue that was handled very poorly.

2026-06-30 via Tripadvisor
D
Deborah extended_group us
10
We really enjoyed our room, city view, service
Pros:

Beautiful

Cons:

Nothing

2026-06-29 via Nuitee
C
Carol couple us
8
We had a nice time and the staff was pleasant and helpful.
Pros:

Beautiful and historic with a great location.

2026-06-29 via Nuitee
A
astridmY2920IE Family
10
Great experience
Pros:

Beautiful hotel, accommodating staff. 10/10 would stay here again

2026-06-25 via Tripadvisor
M
Meggan solo_traveller us
10
Pros:

The bed was extremely comfortable. The room was clean and the restaurant had good breakfast food.

2026-06-25 via Nuitee
T
TrailBlazer636305 Family
10
Definitely a great place to stay
Pros:

First time staying here and not disappointed at all Hotel was clean,very accommodating, staff were always friendly and helpful. We dined a few nights at the hotel dining room and the staff was extremely attentive. I can’t remember their names but everyone from the housekeeper,maintenance,front desk and dining staff. The hotel is beautiful. Good location walkable to many good eateries and coffee places. Definitely will return here next time I visit Portland which is often

2026-06-23 via Tripadvisor
2
227marykays Business
10
Thank you Benson Hotel
Pros:

We recently held our conference at The Benson Hotel in Portland, and the experience was outstanding. The staff went above and beyond to ensure everything ran smoothly, from the planning stages through the event itself. Every team member was professional, attentive, and genuinely committed to providing excellent service.

The hotel's location is another major advantage. Situated in the heart of downtown Portland, it was convenient for our attendees to access restaurants, attractions, and transportation. The combination of exceptional service, beautiful facilities, and a prime location made our conference a great success.

I highly recommend The Benson Hotel for conferences, meetings, or any stay in Portland. We look forward to returning for future events.

2026-06-22 via Tripadvisor
T
Tanya family_with_children us
9
Perfect stay for enjoying the West End and Pearl District. Or just the hotel itself.
Pros:

Beautiful historic hotel that has been tastefully updated in downtown. We had great room service, ate good food and enjoyed the staircase museum.

Cons:

The TV didn’t have ability for us to connect or login to our streaming apps.

2026-06-21 via Nuitee
T
Todd couple us
10
2026-06-21 via Nuitee
T
tracybC1563RA Couples
10
John the Benson Historian
Pros:

We ate at the Hotel Restaurant and the best part was meeting our server John. He is compassionate, loves what he does, and is the living historian of The Benson. I highly recommend at least stopping in for a drink and talking to John for a few minutes and he will leave you with plenty of stories to tell others.

2026-06-20 via Tripadvisor
S
Sarah solo_traveller us
10
Love this hotel!
Pros:

The beauty of the lobby, knowing how old the building was and just admiring the columns, the flooring, the ceilings and the chandeliers. The whole picture was very nostalgic.

Cons:

Nothing!

2026-06-18 via Nuitee
D
David extended_group us
8
Homeless issue is too much to ignore. It's not just a small problem its simply horrible.
Pros:

Beautiful hotel. Bathrooms real small.

Cons:

Homeless issue. Not your fault but we will not stay in that area again.

2026-06-17 via Nuitee