Hotel DeLuxe

No running water half the stay

The water pressure is horrible. No room service.
No mini bar no in room Service
The bar hours are on
Same with Breakfast.
Restaurant staff can be a hit or Miss
Got food poison in the first day at breakfast at the property

I paid for a king suite and they put me in a queen suite. We noticed this when arriving in the room. When asked why we did not get the right room, they that there was a note on my account and I should have been notified. They in no way acknowledged that this is wrong and that I should be compensated, I had to ask. They offered free parking which I thought was included in the room. When I said this the guy at the desk laughed. It turns out it has just been withheld from my deposit without me knowing. He was very condescending and smug. On top of this poor customer service our room smelled like cigarettes and the pull out bed was awful. It sagged way down and the support bars protruded. An 80 lb kid that can sleep on anything found it terribly uncomfortable. This multiple repeat customer will think twice about booking here again. Mainly due the complete absence of customer service.

Bathroom - Cracked paint and stained bathtub (507)

You can tell it’s an older property, some scuffs and older furniture. But it still had charm.

It’s a little too expensive for what you get. The rooms are very small, the water pressure in the bathroom isn’t great. Just overall a little underwhelming for the price.

$40.00 per day parking fee.
Noise ( not your fault)

Because of the old pipe system, I had to let the water run for a while because it came out brown at first.

Starting on arrival, the room we were given was not fully cleaned, the furniture was worn and shabby. And that was not even the worst of it. We found crumbs in the floor next to the bed, the blinds in the bathroom were covered in dust and the shower would not drain properly so you were forced to shower standing in ankle deep water.
At 11 pm a beeping or whirring sound started and cycled off and on all night long. It was impossible to sleep because of it. At first we thought it was outside and walked around the outside to see if the sound was coming from the street. But it was definitely in the room, potentially coming from the HVAC system. When we asked to move rooms they told us there was nothing they could do about it, and the front desk was very unpleasant and rude. We had to leave and find alternative accommodation at another hotel ultimately. The Deluxe concierge assured us we would not be charged for the 2 remaining nights on our stay and that I would have to work that out with Booking. However, Booking did not provide any refund and blamed the property. The whole experience was expensive and beyond disappointing. This was a hotel I loved. I will never stay there again. The conditions of the room, the staff’s unwillingness to find a solution and the rude service we experienced were an embarrassment to hospitality.

I like coffee in the room and they did not have coffee except in lobby

Erg vieze vloerbedekking en een gat in hoofdbord van bed. Er werd ons een andere kamer beloofd, maar niet gekregen. Ze zeiden dat ze vol zaten en er een personeelstekort was. Management onbereikbaar. Teleurstellende reactie van Booking. Ze gaven aan dat de accomodatie niet reageerde op hun contact aanvragen. We kregen uiteindelijk een voucher van 15% van de boekingswaarde en nog een email om te vertellen dat de accomodatie niet reageerde, met het telefoonnummer er onder van het hotel. Voor als we het zelf nog wilden oplossen.....

Steep interior steps to lobby. Sign said ring for assistance but doorbell had been removed. Asked at check-in counter for help with luggage and was told there was elevator at base of stairs. Not true: Go thru service door to basement, down steep concrete steps to laundry area to reach elevator.

Paid extra for a larger room with a King sized bed, but one side of the bed was really compressed, and there was a hump in the middle - making it difficult to reach my partner to cuddle. The biggest issue was that the side closest to the door had such a slump that I was falling off much of the night. Really needs a mattress upgrade. But the room was great otherwise, if a little worn.