Hyatt Palm Springs

There are phones in the rooms that don't actually work to call the front desk. Just remove them since I had to walk to the desk anyway to ask for sheets for the fold out couch. When I dropped something down below the couch I realized not well vacuumed in the hard to reach corners. The hotel is big and it was tricky to find the ice dispenser--add more signage. Was once very fashionable, and not terrible, but not updated.

TV didn’t work.
Failed to notify us about parking charges during check in.
Phones don’t work.
Toilet clogged.
No pool towels available.
Parking garage is cramped, and does not accommodate all guests.

It needs a bit of a refurb a bit tired

No microwave in the room and broken safety vault

Porque el pago de estacionamiento?

I like that the property was clean, the staff it was very nice, i love to be able to have staff working around the pool.

수압이 약하고 시설이 좀 오래된것 같다.

Old floor carpets . Entire hotel needs urgently to be refurbished. No valet parking during most of our stay. Self parking at usd 30.- is far too much. Security deposit of usd 100 per day per night is ridiculous as giving your Credit card should be enough. No big choice of food at the restaurant and only served in the morning!

I booked kong bed room, went in, there were someone’s sandals in the bathroom, mesh bath sponge, shower gel, full bathroom bin and paper floating in the toilet. Called the front desk, had to explain 3 times what is the issue and i have heard “oh it should be clean” lol. They eventually brought the key to another room, with two queen beds instead, smaller and much worse room. Haven’t heard sorry from anyone. Lads at the front desk with awful attitude. They need some training. Also surprise surprise, $30 per night for carpark even though on booking it says “free, on-site parking”. Avoid.

rip off that we had resort fees and parking fees!

Very dated rooms , dirty pool and whirlpool.
Front desk assistant at the time of check in
Wasn’t very helpful.

Parking was under the hotel and it stunk! I mean literally stunk like a sewer. At the elevator where it goes up to the lobby we stood for 10 minuets waiting for it to come down. Another person arrived and used their hotel card to call it down. Nowhere does that say to do that in the parking garage. Once we got to the front desk the clerk assigned us a room. I complained about the trouble in the garage and they waived the $30 parking fee. I would have thought they would at least give us a brief rundown on either the hotel or the local area but nope. We went to our room on the 3rd floor. Key card to get in. The room smelled old. Right off the bat we see a hole in the wall where the ft door had hit in the past. Two more smaller holes through out the room. Bathroom was ok but we had to call down for wash cloths. Slowest draining toilet we had ever seen. (what a waist of water). The cable box in the ft was sitting upside down, but it worked. The back ones was leaned against the wall. When we started hooking up our USB stuff in the bedroom we noticed that the one of the 2 end tables lights was plugged in to the other light via an extension cord that ran under the bed. (not safe). We turned on the AC and although it was working we could not feel any air in the bedroom half. Felt like dead air. We had brought a few little battery hand held fans and used them to circulate the air. We walked to the casino 2 blocks away and after a few hours we returned and found the restaurant and bar closed.
It has been 10 years since we lived in Palm Springs and back then this was a real nice place to stay. Now it is disappointing.