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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Currency exchange
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Non-smoking throughout
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Kid meals
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodations and Amenities
The Radisson Blu Edwardian, Mercer Street offers chic rooms with luxurious Egyptian cotton bedding, Italian marble bathrooms, and high-speed WiFi. Suites feature unique touches like Smeg fridges and theatre-style make-up mirrors.
Gastronomic Delights at Monmouth Kitchen
Indulge in a culinary journey at Monmouth Kitchen with a menu of Peruvian and Italian sharing plates, fresh cocktails, and signature dishes like smoked lamb cutlets and zesty sea bass ceviche. Don't forget to try the oven-cooked pizzas baked in traditional Italian style.
Convenient Location and Facilities
Located in the heart of London near Soho and Trafalgar Square, the hotel is within walking distance of major tube stations. Guests can enjoy a 24-hour fitness room and cutting-edge meeting facilities catering to various group sizes.
Book now to experience the perfect blend of luxury, gastronomy, and convenience at Radisson Blu Edwardian, Mercer Street.
For booking made for a third party, please contact the the reservations team at the property. All images shown are designed to give guests an idea of the room type booked. Each of the rooms are unique and may vary from the actual picture shown. Please inquire with the property for further information.
Please note that group bookings of more than 9 rooms are subject to different terms and conditions, including a prepaid deposit. The property will contact the guest after the reservation is made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The locations is amazing close to the London eye, big benn and British museum, also a very clean hotel with excellent staff and had one of the best night sleep.
Everything was great if I was to say anything they could possibly do with more choice of beers at the bar, they currently have 2 on tap and they aren’t bad in all fairness.
The staff, location of the hotel and cleanliness of the hotel
Did think the room was a little small
Location, location, location. Breakfast was really good and dinner in the restaurant excellent. Staff were very welcoming and nothing was too much trouble.
Like all London rooms, they’re small.
Virkelig gode senge og god beliggenhed
Meget larm, måtte skifte værelse 2 gange.
Gym var meget småt. Generelt ikke så høj standard som man skulle forvente
The convenience and facilities were excellent.
Nothing
Location was excellent and the staff was very friendly
NA
Location very central and excellent to get to and from central London
Our experience was disappointing, particularly given the standard and price of the hotel.
The staff were unhelpful and, at times, rude. We had to request an iron and ironing board three separate times before they were delivered to our room. On the final occasion, we were told not to speak to staff in a firm tone, which was both surprising and inaccurate, as we had remained polite throughout.
For a hotel of this calibre, it is disappointing that an iron and ironing board are not provided as standard in the room, especially when paying over £400 for a night's stay.
When the items were eventually delivered, the staff member was simply going to leave them outside the door. My sister happened to be outside the room and politely asked if they could knock on the door instead. The response was, "No, you knock," which we found unnecessarily dismissive and unprofessional.
The following morning, we raised our concerns about the poor and unacceptable level of service we had received. Rather than receiving an apology or any acknowledgement of our experience, we were simply told that the member of staff had been upset. While we appreciate that staff should be treated with respect, it was disappointing that our concerns were not addressed and that there was no recognition of the impact the service had on us as paying guests.
In addition, the dynamic pricing system was frustrating. The room rate increased by approximately £20 between selecting the room and completing the booking, despite no changes being made on our part. This left a poor impression and did not feel like a fair or transparent booking experience.
Overall, the level of service, professionalism and customer care fell well below what we would expect from a hotel in this price range. Unfortunately, our experience did not reflect the standards we would expect from a premium hotel.
There was a lovely variety of options at breakfast, and we loved being so close to the Cambridge theatre. The concierge was extremely helpful.
I didn’t like that it was SO expensive.
This was our second time being in this boutique hotel.
We have stayted in the hotel for 5 nights and it was perfect !!
There are 2 main values choosing this hotel :
1. Its prime location 5 minutes walk from Covent Garden, but more over - all 7 streets arround the hotel are offering a huge variety of services such as restaurans and shops of all kinds. No need to shop at Oxford street which is 7 minutes walk from the hotel.
2. Personal attention & outstanding treatment of the hotel team all over our stay. Our requirement for special breakfast menu was fulfilled to our satisfaction.
The room is small but was sufficient for 2 guests. The bed was very cofortable. The bathroom was small, but was also sufficient for our needs. The AC system was also perfect which is very important in these hot days.
Location
Staff attitude
Slow breakfast service
Great location!
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