Hotel Isabella Sorrento

Hotels
8.6 (525 reviews)
Via Cocumella 12 , Sorrento , IT

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Spotless/exceptionally clean
Very friendly and attentive staff (named staff praised)
Excellent breakfast and dietary accommodations
Nice pool and available sunbeds
Comfortable beds and good showers
Convenient walk to town; felt safe
Good housekeeping service
Spacious balconies/rooms reported by some
Cons:
Limited pool hours and pool rules
Amenities limited for a 4-star (no pool bar, no shuttle)
Some rooms small, dark or cramped for 4 people
Thin walls / noise between rooms
Limited breakfast hours and choice for some
No kettle in room
Occasional maintenance issues (clogged shower) and lack of wheelchair availability
Restrictions on balcony use / no outside food at pool

Categories

Cleanliness
9.4
Repeatedly described as spotless/exceptionally clean across reviews (e.g., 'spotless', 'Exceptionally clean', 'super clean', 'Rent och fräscht'). Housekeeping praised.
Service
9.6
Strongly positive service mentions: friendly, helpful staff and named team members (Tania, Marika, Giovanni, Giuseppe) and multiple notes of attentive, smiling staff.
Location
8.8
Multiple mentions of being a short/20-minute walk into Sorrento, safe location and convenient to restaurants and beach club; walking distance noted as acceptable by many guests.
Room Quality
8
Mixed comments: comfy beds, great showers and some spacious rooms/balconies, but also complaints about small/dark rooms for 4 people, thin walls/noise, lack of storage and some hard beds.
Amenities
7.6
Pool is a standout and frequently praised, but several negatives: limited pool hours, no pool bar/limited food service, no shuttle, no kettle in rooms and other facility limitations for a 4* expectation.
Value for Money
8.6
Standard quality for this hotel tier
Food and Beverage
9.2
Breakfast repeatedly praised (incredible, omelettes fantastic), good accommodation for dietary needs (gluten-free), though some noted limited choice and early breakfast closing time.
Overall Experience
7.6
Generally positive atmosphere and many guests report they would return, driven by cleanliness and staff; however, facility limitations (amenities, pool rules/hours, some room constraints) tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 01:37

Property Description

Luxurious Accommodation

Hotel Isabella Sorrento offers 4-star air-conditioned rooms with free WiFi and private bathrooms. Each room is equipped with modern amenities such as a flat-screen TV and a safety deposit box, ensuring a comfortable stay for guests.

Relaxing Outdoor Pool

Guests can enjoy a seasonal outdoor swimming pool at the hotel, perfect for unwinding and soaking up the sun. Whether you prefer a refreshing swim or lounging by the poolside, this feature adds a touch of relaxation to your stay.

Delicious Breakfast Options

Start your day right with a daily breakfast at Hotel Isabella Sorrento, offering a variety of buffet, continental, and Italian options. Fuel up for a day of exploring Sorrento and nearby attractions with a satisfying meal to kick start your morning.

Book your stay at Hotel Isabella Sorrento now to experience luxury, relaxation, and delicious breakfast options during your visit to Sorrento.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 525 reviews
Cleanliness: 9.4
Service: 9.6
Location: 8.8
Room Quality: 8
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 9.2
Overall Experience: 7.6
S
Stefan • couple • ro
1
Pros:

It was clean and the staff it was nice.

Cons:

I am really disappointed because when we arrive I ask for iron and they tell me that after tomorrow morning I can do the order and after that I need 24 hours to be ready.
I ask to have the possibility to do it by myself and it wasn't possible!
After that at the swimming pool the snacks are really bad... big prices for noting, the worst's pizza and sandwich and the price was not deserved.
Another problem is that we need to pay 100 euros and we don't receive the money when we check out. I text then and the answer was “it can takes 3 weeks”, so today after 4 weeks I don't receive my money.

2026-09-18 • via Nuitee
A
Antonio • couple • it
5
2026-09-02 • via Nuitee
D
Darren • extended_group • ie
10
2026-08-27 • via Nuitee
N
Nicolas • couple • it
7
VIAGGIANDO MOLTO PER LAVORO NEL MONDO, QUESTA E' STATA ABBASTANZA DEMORALIZZANTE
Pros:

POCO E NIENTE

Cons:

ALL'ARRIVO NON ERANO PRONTE LE STANZE ANCHE SE SIAMO ARRIVATI ALLE 11, MA CI HANNO DETTO CHE PRIMA DI UN PAIO DI ORE NON SE NE PARLAVA. POI SONO STATI MOLTO SCARSI CON LE NOTIZIE, PRIMA ABBIAMO DOVUTO PAGARE UNA CAUZIONE DI 100 EURO COME DEPOSITO CAUZIONALE ( NON ESISTE DA NESSUNA PARTE) POI ABBIAMO DOVUTO PAGARE LA TASSA DI SOGGIORNO ALLA FINE AL CHECK OUT, ( LA TASSA SI PAGA QUANDO ENTRI E NON QUANDO ESCI E AVENDO FATTO LA PRENOSTAZIONE ONLINE SAREBBE DOVUTO ESSERE COMPRESO NEL COSTO)

2026-08-25 • via Nuitee
A
Alice • couple • se
10
2026-08-22 • via Nuitee
L
lee • solo_traveller • gb
10
2026-08-20 • via Nuitee
C
Corina • couple • ro
8
Sejurul a fost ok.
Pros:

A fost ok. Curat…

Cons:

Nu au vrut să ne schimbe camera. Camere disponibile aveau…

2026-08-17 • via Nuitee
I
Iolanda • couple • it
10
2026-08-17 • via Nuitee
L
lydiah • solo_traveller • gb
5
2026-08-17 • via Nuitee
F
Francesco • solo_traveller • it
7
Ottimo albergo ma la piscina non ha soddisfatto è il posto auto devono organizzarsi meglio
Pros:

Mi è piaciuto l'accoglienza, la pulizia, lo staff

Cons:

La piscina essendo un 4 stelle penso che la devono modernizzare parecchio
È poi che non hanno posti auto, hanno invece una convenzione con un parking a 22 minuti di distanza se ti serve L'auto lo devi comunicare 1 ora prima è che la sera max alle 11 la devi riportare

2026-08-16 • via Nuitee
C
Celeste • extended_group • gb
10
Fabulous stay with great nemkoties
Pros:

Good location with walking distance to Sorrento. Friendly,attentive staff who went out of their way to please.
Super clean with a fabulous pool.
Great value for money!!

Cons:

No kettle in the room.

2026-08-15 • via Nuitee
J
Jordan • couple • au
8
Pros:

New

Cons:

Location

2026-08-14 • via Nuitee
I
Immacolata • couple • us
10
2026-08-14 • via Nuitee
E
Emma • family_with_children • gb
10
Brilliant but made my the 2 ladies at breakfast they were just so professional and polite and kind.
Pros:

Breakfast excellent 👍 the 2 ladies that did breakfast service were both excellent the chef was excellent they made our stay to be fair the ladies were so polite and friendly in the breakfast service and made us all feel very welcome 🙏 thank you so much

Cons:

The Pool should be kept open later than 6.30 we like to sit by the pool later in the evening.

2026-08-13 • via Nuitee
R
Rita • family_with_children • ca
10
We loved it here! The hotel and staff were excellent, and the pool is a nice bonus!
Pros:

Everything was clean and the location is perfect!

Cons:

Nothing, it was perfect!

2026-08-13 • via Nuitee
M
May Kristin Johnsen • family_with_children • no
8
2026-08-13 • via Nuitee
J
Joanne • family_with_children • gb
10
We had a great time in sorrento at hotel Isabella. So relaxing after a busy holiday. Would stay again.
Pros:

Clean. Smart. Lovely rooms. Quiet. Pool

Cons:

Nothing

2026-08-13 • via Nuitee
R
ROSA MARIA • solo_traveller • es
7
Cons:

La ubicación hay que andar unos 25 minutos para ir al centro y está muy mal comunicado en transporte público y estos días de calor ha sido muy desagradable y los taxis carísimos.
Las chicas de recepción han sido de poca ayuda
Tania la mejor

2026-08-12 • via Nuitee
A
alex • couple • gb
9
Great boutique hotel
Pros:

Great size room . Spotlessly clean . Very good location. Lovely helpful staff . Excellent breakfast

2026-08-11 • via Nuitee
B
Bart • extended_group • be
7
2026-08-09 • via Nuitee