Sonesta ES Suites Albuquerque

Hotels
•
Sonesta Hotels
8.1 (1375 reviews)
3300 Prospect Avenue Northeast , Albuquerque , us
+15058812661

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good breakfast
Cons:
Dirty carpets
Sketchy location
Used condom found

Categories

Cleanliness
7.06
Several mentions of dirty carpets and a used condom found, impacting overall perception.
Service
8.53
Staff praised for being friendly and accommodating, though some experiences were mixed.
Location
7.57
Location described as sketchy by some, but others found it acceptable for a one-night stay.
Room Quality
8.02
Rooms described as spacious and comfortable, though some had issues with warmth and cleanliness.
Amenities
8.55
Amenities like a kitchenette and pool positively noted, but some reviews indicated a need for maintenance.
Value for Money
8.51
Good value noted, especially for spacious suites and included breakfast.
Food and Beverage
8.56
Breakfast options praised and generally well-received.
Overall Experience
8.03
Mixed experiences; generally favorable but with significant issues noted by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:06

Property Description

Convenient Location:
Located just a 10-minute drive from downtown Albuquerque and 5 miles from the airport, Sonesta ES Suites Albuquerque offers easy access to the city's attractions and transportation hubs.

Fully Equipped Suites:
Enjoy the comfort of suites with fully equipped kitchens, including a refrigerator and dishwasher. Stay connected with complimentary Wi-Fi and relax in the spacious seating area provided in each suite.

Amenities Galore:
Start your day with a delicious breakfast buffet, take a refreshing dip in the outdoor pool, or stay active at the gym and tennis courts. Unwind with a BBQ at the hotel's facilities, ensuring a memorable stay for all guests.

Book your stay at Sonesta ES Suites Albuquerque for a perfect blend of convenience and comfort.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with dogs, please note that an extra charge of $75 fee per 7 night stay and $150 for all longer stays thereafter applies. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Total Disability Score: 14.29
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 1375 reviews
Cleanliness: 7.06
Service: 8.53
Location: 7.57
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.03
C
Culture213682 • Solo travel
2
Worst Accommodation Ever
Pros:

Business trip from 6/14-6/18/2026.
Upon Arrival found that the door latch was loose and the door could not completely shut. (Pictured) Immediately notified front desk and was told that the maintenance man was not on duty and it would be addressed on the next day.
Reminded front desk next morning about door latch problem and was assured it would be resolved.
Return to room approximately 5:15 pm to find the door latch in the same condition. Immediately informed the front desk and was told the maintenance staff had left for the day and it would be addressed the next day. Also asked why my room was not cleaned with no clear answer.
Next morning reminded front desk about the door latch. Stopped by the room during lunch and found nothing had been done to the door. As I was speaking to the front desk attendant the facility manager Rohan Mehta appears and asks me to explain the situation. He assured me that the door latch would be fixed before I returned from my business day. I explained it was a simple fix and would just require a screwdriver as 2 screws were loose on the latch. At this point the manager offered me a screwdriver to fix it for which I explained I could not because I had to return to work. Upon returning to my room I found the door still in disrepair. At this point I contacted the company I had made the reservation with to see if I could cancel my reservation but was told I could not receive a refund so I decided to stay the night.
The latch was never fixed during my stay and my room was only cleaned the day I complained. I was concerned for my safety and security and worried about leaving anything in the room of value.
I recently contacted the manager who had given me his business card and filed my complaint. After several emails going back and forth I was told that my complaint was resolved because the door was fixed while I was still there. My picture showing the door latch was taken the evening before check out disproving the manager’s statement. The manager’s last statement in an email to me was that I should stay somewhere else on my next visit to Albuquerque.
As an educator for a prominent University in Texas that teaches safety as well as a Hospitality Consultant for Safety and Security I found that the manager’s comments were not very customer friendly and the accommodation was questionable at best.

2026-07-11 • via Tripadvisor
S
Sheila • couple • us
1
Horrible experience
Pros:

My room was ok

Cons:

My other party female was given a room all the way in the back, upstairs by herself. She was afraid to stay there by herself. We ended up sharing a room as it was after midnight. Would like a refund! Person outside was on drugs throwing up

2026-07-11 • via Nuitee
F
Frank • solo_traveller • us
4
2026-07-10 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-07-09 • via Nuitee
L
Lawe • solo_traveller • us
7
Cons:

breakfast ?

2026-07-09 • via Nuitee
E
Eric • solo_traveller • us
5
Pros:

The pool and breakfast

Cons:

The inside of the rooms are outdated and furniture is falling apart

2026-07-09 • via Nuitee
G
Gail • solo_traveller • us
1
Cons:

The fact that they weren't willing to work with me to modify my stay. They were getting money from me regardless. Why not make the consumer happy!?!?

2026-07-09 • via Nuitee
A
Aura Lee • solo_traveller • us
10
Pros:

Room size was great. Water pressure was great.

2026-07-08 • via Nuitee
R
Ryan • solo_traveller • us
10
2026-07-08 • via Nuitee
S
Shane • solo_traveller • us
8
2026-07-07 • via Nuitee
J
Joseph • family_with_children • us
5
Friendly staff, decent breakfast, uncomfortable beds, worn-down room.
Pros:

Breakfast was decent with a pretty neat pancake machine. Staff was friendly and helpful.

Cons:

Room was well overdue for renovation. Tears in carpet & furniture. Beds were very uncomfortable.. My back was killing me towards the end of my trip because of the beds here. This was also located in a somewhat sketchy & run-down area of town.

2026-07-07 • via Nuitee
F
Fmarti69 • solo_traveller • us
10
Pros:

Our room was in a great spot close to the pool and close to the office and the best part was being on the upper floor.

2026-07-07 • via Nuitee
C
Caterina • family_with_children • us
9
2026-07-07 • via Nuitee
S
samantha • couple • us
10
Great awesome so glad we stayed there
Pros:

Busy weekend yet staff was so nice and helpful

Cons:

I loved everything about it except I couldn’t cook because there was no pans so went to Walmart to by a pan which is close by

2026-07-06 • via Nuitee
S
Shanna • solo_traveller • us
3
Cons:

Both hair blow dryers were inoperable and the bag had toothpaste splatters on it. Also there was no extra blanket.

2026-07-05 • via Nuitee
F
Fernando • couple • us
10
I enjoyed the breakfast and the friendly staff
Pros:

It was very quiet and clean

Cons:

I don’t have any complaints

2026-07-05 • via Nuitee
M
MICHELE • family_with_children • us
10
We have found our new home away from home. We enjoyed the apartment style and feel of our two bedroom loft.
Pros:

Absolutely everything! Could not have asked for more!!!

Cons:

The Internet was great when it was working. Seemed like the WiFi went in and out at least once daily.

2026-07-04 • via Nuitee
E
Elizabeth • solo_traveller • us
6
Pigeon, shit, and rude staff
Pros:

Location

Cons:

No broom to sweep floor, have to go get it from the office, no vacuum if you need it one garbage can very small fills up in no time of garbage can any of the bathrooms. Pigeon shit everywhere.
June 30, evening guy on duty wouldn’t light the pit, said he would have to turn it off in 30 minutes so he wouldn’t light it, very rude individual. I will never stay here again.

2026-07-03 • via Nuitee
G
Gail • solo_traveller • us
9
2026-07-03 • via Nuitee
T
Tianna • couple • us
10
It was exceptional for the area it was in 8/10 the room if give 10/10 alone outside of the area
Pros:

The room was amazing for the price we got upgraded and had the cutest two story room

Cons:

Nothing to complain about at all

2026-07-02 • via Nuitee