Sonesta ES Suites Albuquerque

The suite could use better lighting and ours had a clogged tub which I reported to the front desk upon check out since we only stayed for one night, Nothing major.

nichts

The motel is next to the highway and very busy road which makes the stay very noisy

The carpet was dirty. Had to pay extra for parking. Breakfast was cold.

The first room they gave us hadn't been cleaned.

The rooms were dirty like it was a party spot.
The sink was leaking and the walls where dirty. Had to sleep with my cloths on due to place being dirty.

Everything was wonderful!!

Unfortunately, the one morning we had breakfast, it was cold. Cold eggs and sausage wasn’t great, but we could tell there was some quality ingredients.

Formal Complaint Regarding Unprofessional and Accusatory Treatment

I am writing to formally express my disappointment with the way I was treated by a male staff member who appeared to be in a management or supervisory position, although I have not yet confirmed his name or title.

I fully understand and respect the hotel’s 11 AM checkout policy. I had simply forgotten that I needed to renew my reservation that day. When the front desk called me, I was taking a shower. Once I understood the situation, I apologized and proceeded to the front desk to arrange and pay for another night.

While I was calmly and politely resolving my reservation, this gentleman approached me in a confrontational and accusatory manner.

Rather than asking me what had happened, he immediately questioned why I had been rude to his housekeeper, presenting the allegation as though it were already an established fact.

I found this approach completely inappropriate and unprofessional.

I was the one who specifically requested that the housekeeper be brought to speak with me face-to-face so we could clarify the situation. I had absolutely nothing to hide and wanted to understand why such an accusation had been made.

During that conversation, I discovered that the housekeeper did not speak Portuguese or Spanish, and my English is limited. This raised serious concerns for me about how my words or intentions could have been interpreted, particularly because I strongly deny having spoken to her rudely.

The gentleman did allow me to explain my side, and the conversation was conducted through translation. Eventually, he acknowledged that the situation appeared to have been a misunderstanding.

However, what disappointed me most was that he never once apologized.

He did not apologize for approaching me in an accusatory manner, for treating an unverified allegation as a fact, or for the unnecessary discomfort and embarrassment caused by the situation.

No parking space

Formal Complaint Regarding Unprofessional and Accusatory Treatment

I am writing to formally express my disappointment with the way I was treated by a male staff member who appeared to be in a management or supervisory position, although I have not yet confirmed his name or title.

I fully understand and respect the hotel’s 11 AM checkout policy. I had simply forgotten that I needed to renew my reservation that day. When the front desk called me, I was taking a shower. Once I understood the situation, I apologized and proceeded to the front desk to arrange and pay for another night.

While I was calmly and politely resolving my reservation, this gentleman approached me in a confrontational and accusatory manner.

Rather than asking me what had happened, he immediately questioned why I had been rude to his housekeeper, presenting the allegation as though it were already an established fact.

I found this approach completely inappropriate and unprofessional.

I was the one who specifically requested that the housekeeper be brought to speak with me face-to-face so we could clarify the situation. I had absolutely nothing to hide and wanted to understand why such an accusation had been made.

During that conversation, I discovered that the housekeeper did not speak Portuguese or Spanish, and my English is limited. This raised serious concerns for me about how my words or intentions could have been interpreted, particularly because I strongly deny having spoken to her rudely.

The gentleman did allow me to explain my side, and the conversation was conducted through translation. Eventually, he acknowledged that the situation appeared to have been a misunderstanding.

However, what disappointed me most was that he never once apologized.

He did not apologize for approaching me in an accusatory manner, for treating an unverified allegation as a fact, or for the unnecessary discomfort and embarrassment caused by the situation.

Die Suiten sind ein wenig abgewohnt, insgesamt aber sauber. Ich würde hier aber auf jeden Fall wieder absteigen da die Suiten fpr den Preis sehr gut sind.

I had a 4 night stay, my first night I heard something rattling in the kitchen and I was already in bed so I got up to see what it might be and I turned on the light and there was a long tale mouse 🐁 that was eating my snacks and ran into the electric burner in the stove! I called the front desk and they did move me to another room but what an inconvenience because I was already unpacked and in bed! I didn’t want to turn off the oven light in my new room because I didn’t want to take any chances. I guess it’s a hit and miss in ABQ, good luck to everyone else. I’ll stay in Cali

Everything was good

The property itself is older could use upgrades. The location was ok. Plenty of homeless wondering around the main street into the hotel. There is only 1 thing I hated that the 2 bedrooms were upstairs. I am an elderly woman that just had knee surgery. I over pack and getting my luggage upstairs was extremely tiring and difficult