Courtyard Orlando International Drive/Convention Center

When we arrived to the area we went ahead and called around 2:15ish just to see if the rooms may have already been ready (some places do get them done quicker so you never know) and if not about what time it would be ready so we knew where we needed to go to keep our toddler entertained in the meantime. They again had issues supposedly finding the reservations and after I said this is crazy it somehow keeps happening he said oh now I see and stated it will be ready at 3 so we can come in then and get our keys. He then said before we go and before he can give us the keys we need to pay a $20 fee. I explained and pulled everything up to show him that nowhere on booking does it say there is any kind of fees due (you can check other hotels in the area including one on the exact same road and see the fees and or parking fees that are additional costs), I even showed him striaght from courtyard website nothing is mentioned anywhere and before we booked we called to ask and was never told there were fees. He started getting even more rude and pushing back saying we pay or no room. We paid and was told 15 more min and room would eb ready. We came back 20 min later to give a little extra time just to be rudely told it will be another few minutes.......45 minutes later and we finally have keys to rooms though a good 4-5 different people were checked in no problem. We get up to the room and it smells like smoke, temp was 74, there was very visible brown nastiness in multiple spots on the wall, and few other things shown to them in pictures and videos. Two room changes later, talk with corporate, talk with "assistant manager" and we get moved to 4th floor with new room. Will never stay again and our issues are still not fully resolved either.

Nothing on the website stated that there was construction happening. We drove 6.5 hours to get there for a show. We checked in and as soon as we got to the room, drilling--VERY LOUD DRILLING, started above us. We called to the desk, and was told it would be taken care of. That lasted about 10 minutes, only to start again. It was so loud that we couldn't even speak to each other. I called down again and they moved us to the 4th floor, from the first floor, which I booked for easy access with a wheelchair. The manager seemed very annoyed that we complained. We checked out Sunday instead of Monday. We asked for a refund on the one day, and was basically told to suck it up, we weren't getting any type of refund for anything. The front desk associates were rude and non-accommodating. I have tried several times to call the front desk from home, only to find out there isn't a direct number and you have to talk to AI. Eventually, you get a dialing sound, but no one picks up. Will never book with Marriott Bonvoy again. I wish I could download the video I have of the room and noise.

Room was supposed to be ready at 3. Cked in at 3 and was told 15 more minutes. Came back and room was still not ready. 45 minutes later we were able to ck in . We didn’t know about a $20 fee we had we cked in. Pool was dirty and no pool towels were available and the guy wrking desk was rude and not willing to help with anything . 4th floor was renovated so ask for it!

I found cockroaches in the bedroom"

podria mejorar teniendo hervidor electrico y neveras mas grandes en los cuartos

Smelled like mold and marijuana. Loud and paper thin walls and weird people. Floor was wet from a/c unit

Nothing

The only skip in service was, the use of the laptop during boarding pass acquisition. Got the check-in with the airline, but couldn't print them. Although connected to the laptop, in didn't print- there was no connection to it. But, Paul Hof help me and he print them using the front printer- thanks a lot Paul, great guy. he is the kind of guy that made you feel great.

I wish the pool was maintained in a better way.

No complimentary breakfast, hard to find parking

Showers are a trickle, HVAC shuts off while sleeping and you wake up in a horrible sweat. Breakfast was supposed to be included but it’s an extra charge.