Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Room service
Business center
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Limited amenities
Room quality issues

Categories

Cleanliness
8.5
Some cleanliness issues were mentioned, but overall sentiment indicates it was adequate.
Service
9.5
Overall positive feedback regarding the staff's friendliness and helpfulness.
Location
9.5
Frequent mentions of excellent location close to city attractions.
Room Quality
8.5
Mixed sentiments regarding room quality; some found it cramped and dark.
Amenities
9
Amenities mentioned were generally acceptable, though some small issues noted.
Value for Money
9
Value perception is good, despite some complaints regarding specific charges.
Food and Beverage
8.5
Good mentions of service but lack of specific feedback on food offerings.
Overall Experience
9.5
General consensus is a positive experience with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:52

Property Description

Luxurious Amenities Hotel Isabel in Puebla offers a 4-star experience with a fitness centre, garden, shared lounge, and terrace. The rooms are elegantly furnished with modern amenities including air conditioning, flat-screen TV, and private bathrooms. Some rooms even boast balconies with stunning city views.

Convenient Services Enjoy complimentary WiFi, room service, and a 24-hour front desk for your convenience. The hotel also provides a safety deposit box in each room, ensuring a worry-free stay. Guests can unwind with a game of table tennis or explore nearby attractions such as Biblioteca Palafoxiana and Amparo Museum.

Ideal Location Situated just 300 metres from the city centre, Hotel Isabel is close to Acropolis Puebla and other popular landmarks. With Hermanos Serdán International Airport only 23 km away, this hotel is the perfect choice for your stay in Puebla.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Location

Guest Reviews

9
Based on 1016 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
P
Pascal • solo_traveller • ch
9
Pros:

Lage
Personal
Zimmer

Cons:

Hellhörig

2026-08-08 • via Nuitee
E
Elena • extended_group • es
10
Cumple satisfactoriamente con las expectativas
Pros:

El personal y la ubicación. En general todo fantástico. Las habitaciones y baños actualizados, el personal del hotel y del parking fue muy amable.

Cons:

Ventilación de las habitaciones

2026-08-06 • via Nuitee
C
Chavez Gomez • solo_traveller • mx
10
2026-08-06 • via Nuitee
M
Maria • couple • es
9
2026-08-05 • via Nuitee
M
Maialen • solo_traveller • es
9
Excelente
Pros:

La ubicación es excepcional, así como los servicios y la entrada al Hotel.

Cons:

Algunas de las puertas de las habitaciones tienen cristales y una persiana en la pared que obliga a dejarla subida al abrir o cerrar la puerta. Creo que sería más práctico taparlas para mayor privacidad y mejor descanso de los huéspedes.

2026-08-04 • via Nuitee
A
AlmitaGarza • couple • mx
10
Excelente ubicación
Pros:

La ubicación.

Cons:

Nada.

2026-08-03 • via Nuitee
P
Pao • solo_traveller • mx
9
2026-08-02 • via Nuitee
I
Inès • couple • fr
10
2026-07-26 • via Nuitee
E
Efrain • solo_traveller • mx
10
2026-07-25 • via Nuitee
E
Efrain • solo_traveller • mx
10
2026-07-25 • via Nuitee
T
Theresa • couple • us
8
Clean and great location.
Pros:

Great location. Very clean.

Cons:

WiFi was practically non existent or functional. Soap dispensers were difficult to use.

2026-07-25 • via Nuitee
A
Aline CoTerr • solo_traveller • mx
10
10/10 excelente calidad precio
Pros:

Ubicación e instalaciones

Cons:

.

2026-07-22 • via Nuitee
C
Ching-Ching • couple • us
8
Lovely place and in good location
Pros:

Centralized location

Cons:

Yes

2026-07-22 • via Nuitee
R
Rene Velazquez • solo_traveller • mx
10
2026-07-21 • via Nuitee
A
Alejandra • couple • mx
9
Confortable y muy céntrico.
Cons:

La habitación daba al balcón, y hubo mucho ruido en la noche y por la mañana, ya que es una avenida, sin embargo, así nosotros lo elegimos, no fue culpa del hotel.

2026-07-20 • via Nuitee
J
Jim • couple • ca
8
Excellent except for the towels and lighting in the bathroom.
Pros:

Location and modern amenities, very clean and seemingly well maintained.

Cons:

The Towels are awful. They are thick and stiff and obviously made to last but are the worst I’ve ever seen in any hotel worldwide.

The bathroom lighting over the sink is very dim. Hard to shave and nearly impossible for women trying to apply makeup.

2026-07-20 • via Nuitee
T
Timothy • solo_traveller • us
10
2026-07-18 • via Nuitee
J
Julio • solo_traveller • mx
10
Pros:

La ubicacion ya que esta muy cerca de la Catedral

2026-07-18 • via Nuitee
R
Rafael • solo_traveller • mx
10
2026-07-17 • via Nuitee
E
Eloir • couple • mx
1
Extrañas políticas de cancelación
Pros:

Cancelan las reservaciones si no llegas antes de las 17:00 h. Si vienes de viaje y no llegas a esa hora considera pérdida tu reservación.

Cons:

Cancelan las reservaciones si no llegas antes de las 17:00 h. Si vienes de viaje y no llegas a esa hora considera pérdida tu reservación.

2026-07-17 • via Nuitee