Hanoi Lakeside Premium Hotel & Travel

Hotels
9.3 (2005 reviews)
60 Cau Go, Hoan Kiem , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central location near Hoan Kiem Lake / old quarter
Very friendly and helpful staff (multiple mentions; Bryan singled out)
Good value for a 3-star hotel
Clean and well-decorated rooms (for many guests)
Convenient for restaurants and local attractions
Cons:
Small or cramped rooms with narrow walkways
Occasional cleanliness issues (towels/slippers) and one report of bedbugs
Noisy air conditioning and awkward shower setup
Limited/ minor amenities issues (no hand towel, initial AC outage)

Categories

Cleanliness
7.8
Mixed signals: several guests praised hygiene as very good, but multiple reports note average cleaning of items (slippers/towels), damp-feeling bed linens, and at least one report of bedbugs — overall cleanliness below the otherwise strong service/location.
Service
10
Consistently excellent: staff repeatedly described as warm, friendly and very helpful (multiple mentions of specific staff like Bryan), quick to resolve issues such as leaks or room changes.
Location
9.9
Outstanding: repeatedly praised for central position in the old quarter near Hoan Kiem lake and close to many restaurants — one of the strongest positives across reviews.
Room Quality
8.2
Mixed: some guests found rooms spacious and nicely decorated, others reported very small rooms, narrow walkways around beds and windowless rooms; beds noted as very large (positive) but cramped layouts lower the score.
Amenities
9.6
Generally adequate for a 3-star hotel: essentials present and staff fixed AC/outage issues promptly; some shortcomings noted (no hand towel, noisy AC, shower awkward), but overall amenities meet expectations for the category.
Value for Money
9.6
Very good value: several guests explicitly stated strong value for a 3-star hotel and recommended the property for budget-conscious stays.
Food and Beverage
9.3
Not mentioned in reviews: assigned target overall rating.
Overall Experience
10
Overall very positive impression driven by excellent location and exceptional staff service; issues (cleanliness/room size) did not dominate most guests' final assessment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 02:23

Property Description

Central Location and Convenience
Situated in the heart of Hanoi, Hanoi Lakeside Premium Hotel & Travel offers easy access to popular attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake. With the city centre just 400 metres away, guests can immerse themselves in the vibrant culture of the area effortlessly.

Comfortable Rooms with Stunning Views
Each room at the hotel is thoughtfully designed to provide comfort and convenience. From a flat-screen TV and safety deposit box to city views and a private terrace in selected rooms, guests can enjoy a relaxing stay with all modern amenities.

Exciting Activities and Services
Guests can kickstart their day with a delicious breakfast and explore the city with free bike rentals. For those looking to venture further, the hotel offers car hire services and a dedicated tour desk to enhance their travel experience.

Ready to experience the charm of Hanoi? Book your stay at Hanoi Lakeside Premium Hotel & Travel now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.3
Based on 2005 reviews
Cleanliness: 7.8
Service: 10
Location: 9.9
Room Quality: 8.2
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 9.3
Overall Experience: 10
S
Serina • couple • us
8
2026-10-31 • via Nuitee
E
Esther • extended_group • nl
9
2026-10-31 • via Nuitee
S
Shirley Nunez • family_with_children • ph
7
Pros:

The staff are very friendly, warm, and accommodating. The location is excellent and very convenient for exploring Hanoi's Old Quarter.

Cons:

The room is quite expensive for its size.

2026-10-30 • via Nuitee
B
bhullar • couple • au
10
2026-10-29 • via Nuitee
R
Raz • solo_traveller • il
10
מעולה!!!! הבעלים הוא הבן אדם הכי מדהים בכל ויאטנם. תמיד מחייך, תמיד שואל לשלומי, תמיד רוצה שהכל יהיה הכי טוב שיש. המלון
2026-10-29 • via Nuitee
A
Anna-Lena • couple • de
4
Nie wieder, wir hatten das Gefühl getäuscht worden zu sein. Mit Premium hatte das Hotel gar nichts zu tun.
Pros:

Die Lage ist wirklich gut, auch das Personal war nett

Cons:

Die Unterkunft entspricht in keinem Fall den Bildern und guten Bewertungen. Völlig überteuert und renovierungsbedürftig.

2026-10-29 • via Nuitee
T
tracey • solo_traveller • au
9
Wouid stay again.
Pros:

The hosts were excellent, could not ask for more

Cons:

Nothing to dislike , you get what you pay for

2026-10-27 • via Nuitee
W
wilhelm • couple • us
8
All in all, a great stay!
Pros:

Staff, location and great breakfast
Had an excellent massage on the same premises by Fan .

Cons:

A bit dated

2026-10-27 • via Nuitee
E
Efstratia • couple • au
10
2026-10-27 • via Nuitee
M
Martin • solo_traveller • es
8
2026-10-26 • via Nuitee
M
Mariska • couple • nl
4
Top locatie maar niet schoon hotel
Pros:

Uitstekende locatie in de Old Quarter en heel aardig personeel. Ruime kamer.

Cons:

Het zoveelste hotel in Vietnam met mooie foto’s en goede reacties die totaal niet op de werkelijkheid lijken. In de kamer lagen veel haren, vooral naast het bed (zie foto). Het was echt niet schoon. Ook de wc/douche stonk. Beddengoed zat een gat in.

2026-10-25 • via Nuitee
M
Matthieu • family_with_children • fr
10
Pros:

Mr Bryan was a perfect welcoming host, very helpful for our SIM, trips and visit in Hanoï making the stay perfect without any stress.

2026-10-24 • via Nuitee
C
Christina • couple • fr
10
Everything was perfect!
Pros:

A big thank you to Mr Bryan and his team for making our stay so enjoyable!! They too great care of us and made sure we had everything we needed. For the price, our studio was spacious and met all our expectations. We will definitively keep good memories of our stay !

2026-10-24 • via Nuitee
V
Vina • couple • kh
9
Relaxing, comforting and peaceful.
Pros:

The location is perfect, close to most of the attractions.

2026-10-23 • via Nuitee
S
Shauna • couple • au
10
Staff were so friendly and helpful especially mr Bryan. Location is perfect close to the lake and old quarter.
Pros:

Location was perfect. Could walk to everything.

2026-10-21 • via Nuitee
S
Stefanos • family_with_children • gr
10
Pros:

Comfortable room, very friendly staff

2026-10-20 • via Nuitee
L
Laura • couple • ca
4
Location was great but the hotel was not clean. I wouldn’t stay here again or reccomend to a friend
Pros:

The staff were very friendly and it’s in a good location

Cons:

The room was not very clean, the tv didn’t work and the shower broke numerous times.
It didn’t look like the pictures shown in the listing

2026-10-18 • via Nuitee
O
Opal • solo_traveller • il
10
Pros:

מלון מצויין, מיקום מרכזי מאוד.
העובד קבלה Brayen מדהים, תמיד שואל ומתעניין ומוכן לעזור בכל דבר.

Cons:

כלום

2026-10-16 • via Nuitee
A
ADRIAN • couple • es
10
The stay was really good. The hotel was really close to the center and Bryan helped us a lot with everything. I recommen
Pros:

Bryan the receptionist

2026-10-16 • via Nuitee
D
Dung • family_with_children • de
8
Das Hotel ist etwas heruntergekommen und bedarf eine gründliche Sanierung bzw. Modernisierung. Das Person war aber sehr
Pros:

Lage

Cons:

Zimmergrösse

2026-10-16 • via Nuitee