Hanoi Lakeside Premium Hotel & Travel

Hotels
9.3 (2005 reviews)
60 Cau Go, Hoan Kiem , Hanoi , VN

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central location near Hoan Kiem Lake / old quarter
Very friendly and helpful staff (multiple mentions; Bryan singled out)
Good value for a 3-star hotel
Clean and well-decorated rooms (for many guests)
Convenient for restaurants and local attractions
Cons:
Small or cramped rooms with narrow walkways
Occasional cleanliness issues (towels/slippers) and one report of bedbugs
Noisy air conditioning and awkward shower setup
Limited/ minor amenities issues (no hand towel, initial AC outage)

Categories

Cleanliness
7.8
Mixed signals: several guests praised hygiene as very good, but multiple reports note average cleaning of items (slippers/towels), damp-feeling bed linens, and at least one report of bedbugs — overall cleanliness below the otherwise strong service/location.
Service
10
Consistently excellent: staff repeatedly described as warm, friendly and very helpful (multiple mentions of specific staff like Bryan), quick to resolve issues such as leaks or room changes.
Location
9.9
Outstanding: repeatedly praised for central position in the old quarter near Hoan Kiem lake and close to many restaurants — one of the strongest positives across reviews.
Room Quality
8.2
Mixed: some guests found rooms spacious and nicely decorated, others reported very small rooms, narrow walkways around beds and windowless rooms; beds noted as very large (positive) but cramped layouts lower the score.
Amenities
9.6
Generally adequate for a 3-star hotel: essentials present and staff fixed AC/outage issues promptly; some shortcomings noted (no hand towel, noisy AC, shower awkward), but overall amenities meet expectations for the category.
Value for Money
9.6
Very good value: several guests explicitly stated strong value for a 3-star hotel and recommended the property for budget-conscious stays.
Food and Beverage
9.3
Not mentioned in reviews: assigned target overall rating.
Overall Experience
10
Overall very positive impression driven by excellent location and exceptional staff service; issues (cleanliness/room size) did not dominate most guests' final assessment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 02:23

Property Description

Central Location and Convenience
Situated in the heart of Hanoi, Hanoi Lakeside Premium Hotel & Travel offers easy access to popular attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake. With the city centre just 400 metres away, guests can immerse themselves in the vibrant culture of the area effortlessly.

Comfortable Rooms with Stunning Views
Each room at the hotel is thoughtfully designed to provide comfort and convenience. From a flat-screen TV and safety deposit box to city views and a private terrace in selected rooms, guests can enjoy a relaxing stay with all modern amenities.

Exciting Activities and Services
Guests can kickstart their day with a delicious breakfast and explore the city with free bike rentals. For those looking to venture further, the hotel offers car hire services and a dedicated tour desk to enhance their travel experience.

Ready to experience the charm of Hanoi? Book your stay at Hanoi Lakeside Premium Hotel & Travel now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.3
Based on 2005 reviews
Cleanliness: 7.8
Service: 10
Location: 9.9
Room Quality: 8.2
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 9.3
Overall Experience: 10
A
Amber • solo_traveller • gb
10
It’s a perfect location, a lovely hotel and super friendly and helpful staff!
Pros:

Lovely spacious rooms, really friendly staff and anything you need provided!

Cons:

Nothing!

2026-09-19 • via Nuitee
A
Amber • couple • gb
10
2026-09-19 • via Nuitee
J
Jaemy • couple • fr
9
2026-09-19 • via Nuitee
D
Dheeraj • extended_group • in
10
2026-09-18 • via Nuitee
D
Danilo • couple • it
8
2026-09-17 • via Nuitee
H
Hyeryen • solo_traveller • kr
10
Pros:

위치가 턱월합니다. 직원들 모두 찬절합니다. 특히 Brian이 추천해준 하롱베이와 닌빈 일일투어가 좋았습니다. 짧은 일정 하노이 관광 가성비 좋은 숙소로 추천합니다. 엘리베이터가 편리했어요.

Cons:

오래된 건물이라 깨끗하게 유지하려고 노력하고 있으나 청결과 시설 개선에 팔요합니다.

2026-09-16 • via Nuitee
N
Ngoc Bich • couple • nl
9
Personeel is geweldig. Locatie on point.
Pros:

De locatie is echt top. The lake is paar stappen verderop en alle eettentjes en noem maar op zijn er direct wanneer je de deur uitstapt. Ze bieden ook massages aan. Onze kamer zat aan n rustige kant, dus geen geluidsoverlast.

Cons:

De kamer was wel heel krap.

2026-09-15 • via Nuitee
J
Jasmin • couple • au
10
It was very clean and comfortable.
Pros:

It was very clear and the staff were very friendly and helpful in whatever way wanted to know and very helpful in restaurants in the area.

Cons:

N/A

2026-09-15 • via Nuitee
D
DHRU • extended_group • au
10
2026-09-15 • via Nuitee
N
Noam • couple • il
8
2026-09-14 • via Nuitee
N
Naoki • solo_traveller • jp
10
2026-09-14 • via Nuitee
C
claudine • couple • fr
8
Cons:

Pas toujours eu ce que l’on avait réservé. Par exemple : un grand lit au lieu de deux lits simples

2026-09-14 • via Nuitee
L
Laura • solo_traveller • fr
10
2026-09-13 • via Nuitee
R
Raz • couple • il
6
סביר, מרכזי, לא יותר מזה
Pros:

המיקום היה מעולה, ממש דקה מהאגם
יש הרבה חנויות נוחות באיזור, מסעדות מקומיות
על השוק סופ״ש
הגענו מאוחר בלילה והיה איש צוות בקבלה שעזר לנו

Cons:

החדר היה מאוד ישן, הזמנו סוויטה והחדר היה צפוף מאוד, לא היה מעבר מצד אחד של המיטה אפילו
משהו מאוד מוגזם וטיילנו הרבה במזרח
המתקנים היו ישנים ולא הרגיש נקי במאה אחוז, למרות שניקו וסידרו את החדר כל בוקר, בגלל שהכל ישן לא הרגיש עד הסוף
היה לנו גם בעיה עם התשלום לאחר חיוב האשראי, למרות שהעסקה בוצעה הם טענו שהיא לא עברה וכו׳

המלון כן עונה על הצורך ומאוד זול
אך לא לצפות כמו כל התגובות פה

2026-09-13 • via Nuitee
C
Chuah • couple • my
10
Overall very good and nice stay
Pros:

Very cozy and the room is new. Location is strategic which night life here is also amazing. Morning surprising also got many good food.

Cons:

There will be road block at night and taxi cannot get in, when arrive at night need to bring yr luggage throughout the street

2026-09-12 • via Nuitee
S
Shivam • couple • in
9
2026-09-12 • via Nuitee
G
Gab • solo_traveller • ph
10
Pros:

Very affordable

2026-09-11 • via Nuitee
A
Allyson • couple • au
10
Pros:

It’s clean, staff are friendly and good location , 24 hour staff as we checked in at 2am

Cons:

Nothing

2026-09-10 • via Nuitee
N
Nguyễn Thị • solo_traveller • vn
10
Pros:

Phòng thoáng, nhà vệ sinh sạch sẽ. Các bạn lễ tân rất nhiệt tình vui vẻ.

2026-09-10 • via Nuitee
N
NOR AMIRA • solo_traveller • my
10
Pros:

Friendly staff

Cons:

Na

2026-09-09 • via Nuitee