Hyatt House Chicago West Loop-Fulton Market

Location

I loved the apartment vibe—it felt like we were true Chicagoans rather than visitors! The hotel was conveniently located and we loved exploring this more authentic side of the city after always staying right next to the river in the past. The unit was cozy and well-designed, especially the bathroom and closet area, to get the most benefit and storage with the space available. This is now our default spot for all future Chicago trips!

Our experience started on a positive note, as the entrance staff and front desk team were friendly, welcoming, and made check-in easy. The room itself was clean, comfortable, and had a great view.

Unfortunately, our stay was impacted by a maintenance issue. The toilet in our room would not flush. It wasn’t clogged, but it was clearly not functioning properly. Since we had plans shortly after checking in, we weren’t able to report the issue until we returned later that night.

When we contacted the front desk, we were disappointed with the response. A staff member brought us a plunger, even though the issue was not a clog, and there was no attempt to have maintenance inspect the toilet or offer us a different room. We expected the hotel to take a more proactive approach to resolving the problem rather than leaving us to deal with it ourselves.

While the room and the hospitality at check-in were excellent, the lack of assistance with a significant maintenance issue left us disappointed and negatively affected an otherwise enjoyable stay.

I rarely leave negative reviews, but this stay was disappointing.

I specifically booked a Queen Suite with two queen beds, a kitchen, and a high-floor location. Instead, I was given a Queen Den with only a microwave—a significantly different room than what I reserved.

What made the experience worse was the lack of customer service. At check-in, the front desk employee was dismissive, and when I later asked about a rate adjustment because I wasn't given the room I booked, I was simply told that a note would be left for the manager. There was no attempt to address the issue or offer any resolution.

I followed up again and spoke with a different front desk employee, who told me they could not issue a refund because I booked through a third-party website. However, I did not pay through a third party—the hotel itself charged my credit card and is responsible for the transaction. Additionally, no one from the hotel ever attempted to contact me regarding the issue.

Mistakes happen, and I understand rooms sometimes need to be reassigned. What matters is how those situations are handled. In this case, I paid for a higher-category room, received a lower-category room, and felt my concerns were met with indifference.

I expected much better service and communication, especially given the price of the stay.

The location is cool, though.

Location

Staff is beyond. Lost my wallet and wouldn’t let me check in.. spent 5 hours on the phone with world of Hyatt. World of Hyatt kept transferring to the front desk. I then had to spend 4 hours backtracking my day. I finally get my wallet back. Pull up and the Valet at 1am screams at me when I told it was self park … by World of Hyatt. The following day I extend and I get asked for my ID again. Ok. “POLICY” that property management group is beyond.

The location in West Loop / Fulton Market is great and convenient. Hotel room was clean and comfortable, and staff was friendly.

The location was great and Chris the general manager was so friendly and welcoming. He made a big difference in my experience. I loved the ease of check out and the breakfast was really good and had a variety of items. We stayed in a suite with a kitchen that was well stocked.

So I waited to see if the hotel cleaning service was going to make any attempt to locate my items left behind before I left a review, but since I recieved no response whatsoever from the website they referred me to I have no problem detailing the experience I had.
The cleaning service was sub-par at best, I personally don’t even request service all the time when staying for a month as I was, but I do appreciate my coffee being replaced , which almost never happened without me having to call the front desk.
I was left a note by ‘Shantria’ who was cleaning my room that detailed she was accepting tips for her service. I am not used to tipping the cleaning people, and since I hardly requested cleaning I did not feel the need to give extra money for doing their job. Apparently this constituted the cleaning lady aiming the shower head out the shower so it sprayed whoever turned it on in the face or all over the toilet and floor of the shower. Very clever , and totally uncalled for petty move on the cleaning ladies part. Very clear it was done deliberately , in fact my colleague also slaying in the hotel dealing with the same cleaning lady had the exact same thing happen to them.
Besides basically being harassed by the cleaning team and getting almost nothing replenished in the room the hotel was fair to ok. Even though the valet severely damaged the rental vehicle on one occasion, they were pretty nice overall.

Kitchenette with appliances

Everything we needed. Most staff were awesome. Valet guys super great. Room was big and comfy.

Tamanho

Nice size rooms and loved the sitting area/kitchenette size. Nice outdoor roof deck.

Breakfast was ok, but very happy to have it regardless. The scrambled eggs were funny - were they powdered by any chance? The oatmeal was excellent! All the meat seemed to be turkey based, that was yuck. The coffee was very good. The breakfast staff were very attentive and very friendly.

A recepção fica n 3o andar, no térreo dá acesso apenas aos elevadores, mas sempre tem pessoas disponíveis e dispostas a auxiliar. Acomodação limpa, confortável e de bom tamanho e ótimo atendimento da equipe.