Hyatt House Chicago West Loop-Fulton Market

Hotels
•
Hyatt House
8.5 (775 reviews)
105 N May Street , Chicago , US
+1 312-492-0000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent location near transit, restaurants and attractions
Friendly and helpful staff
Spacious rooms and some with kitchenettes
Free/accessible breakfast and amenities (pool, gym)
Clean and quiet rooms reported by many
Convenient for events and walking to venues
Cons:
Inconsistent housekeeping (missing items, limited frequency)
Some areas look tired: wet carpet, dirty walls, worn paint/furniture
Breakfast/basic food options could be improved
Pricey for weekday stays / value concerns
Parking can be expensive
Limited in-room amenities (no kettle, no preloaded streaming)

Categories

Cleanliness
7.5
Mixed signals: several guests described rooms as clean and enjoyable, but multiple reports note wet carpet, dirty walls, worn paint, mattress/linen issues and limited housekeeping frequency, lowering the cleanliness score.
Service
9.5
Generally praised: staff described as nice, friendly and helpful (specific praise for a desk agent, Kiana, and multiple notes of excellent service), though some housekeeping/service gaps (missing washcloths, bedding for pull-out) were reported.
Location
10
Consistently excellent: overwhelmingly positive mentions of a great, convenient and safe location near restaurants, bars, transit (Morgan station) and attractions; many guests highlighted walking distance to venues.
Room Quality
8
Mostly good: several guests enjoyed large rooms and kitchenettes, quiet interiors and comfortable spaces; others noted dingy lighting, some small kitchenette rooms, tired furniture and occasional wet carpet or wear.
Amenities
8
Present and useful: pool, gym, kitchenette options, free breakfast and basic in-room coffee machines are available; some guests wanted better breakfast offerings, a kettle, preloaded streaming on TVs, and found parking arrangements costly.
Value for Money
7.5
Below target: several guests called the hotel pricey for weekday stays and not fully worth the cost given housekeeping limits, parking fees and some wear in the property.
Food and Beverage
8.5
Mixed-positive: breakfast received multiple positive mentions (loved/stellar/pretty good and useful for runners), but some found it basic and bar/food choices could be improved.
Overall Experience
9
Generally very positive: many reviewers report a great visit, comfortable stays, excellent service and an ideal location for exploring Chicago despite some property wear and service/cleaning inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Modern Accommodations
Located in Chicago near United Center, Hyatt House Chicago West Loop offers stylish air-conditioned rooms with a flat-screen TV and a private bathroom. Some rooms even feature a convenient kitchenette.

Convenient Amenities
Guests can enjoy the hotel's fitness center, indoor pool, and terrace. The 24-hour front desk, free WiFi, and private parking add ease to your stay.

Central Location
With Union Station and Willis Tower nearby, and Midway International Airport just 15 km away, our hotel is the perfect choice for both business and leisure travelers.

Book your stay at Hyatt House Chicago West Loop now for a memorable experience in the Windy City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.5
Based on 775 reviews
Cleanliness: 7.5
Service: 9.5
Location: 10
Room Quality: 8
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 9
M
Marsh • extended_group • us
9
Pros:

Loved the breakfast - a nice additional perk

Cons:

bathroom countertop

2026-10-27 • via Nuitee
P
Pooja • couple • us
10
2026-10-27 • via Nuitee
J
Juan • extended_group • us
8
2026-10-24 • via Nuitee
K
KCP • solo_traveller • gb
8
Decent place
Pros:

Location was peaceful though it is still down town Chicago

Cons:

Breakfast is very basic

2026-10-24 • via Nuitee
P
Paradas • couple • ec
1
2026-10-24 • via Nuitee
R
Renee • extended_group • us
9
Great visit and great hotel.
Pros:

Very nice room and close to the City Winery.

2026-10-23 • via Nuitee
B
Braman • extended_group • us
9
2026-10-22 • via Nuitee
L
Lynda • couple • us
9
Clean, very useful space if you need to work and get around quickly.
Pros:

We were able to find street parking even for overnight which was a big savings.

Cons:

The entrance was kind of tricky.

2026-10-22 • via Nuitee
S
Susan • extended_group • us
8
It is a good hotel, pricey for weekday stay, but in a good location for walking and safe.
Pros:

The location is great for the Fulton Market area.

Cons:

No bedding for the pull out couch, this is the second stay here and the same thing happened last time. they only gave us 2 wash cloths, no housekeeping service, only every other day. If I pay this much for hotel, I expect to have some things taken care of.

2026-10-17 • via Nuitee
Z
Zan • solo_traveller • us
8
Pros:

convenient location: close to transportation, and choices of cafes/restaurants/stores
grab and go breakfast for marathon runners
nice and friendly staff
clean and big room

Cons:

normal breakfast and bar choices could be better

2026-10-13 • via Nuitee
S
sharon • extended_group • gb
8
Great location for a few days in the fabulous Chicago !
Pros:

Great location - only 7 min walk to Morgan train station. Restaurants and bars nearby. Our room was very big with a seating area and kitchen which was handy.

Cons:

The lighting wasn’t great - quite dingy in the. Bedroom and bathroom area. No kettle, only a coffee machine - minor thing, but i don’t like percolated coffee 🙃

2026-10-13 • via Nuitee
T
Tasha • couple • us
10
2026-10-12 • via Nuitee
W
Wendy • family_with_children • us
3
Buena ubicación no vale la pena por lo que cuesta
Pros:

La ubicación

Cons:

Los cuartos la limpieza la cama el colchón la luz nada me gustó

2026-10-12 • via Nuitee
T
Teresa • family_with_children • us
8
2026-10-10 • via Nuitee
C
Carlotta • solo_traveller • it
8
2026-10-09 • via Nuitee
C
Cheri • extended_group • us
9
Perfect stay!
Pros:

Location was great for event at United and for dinner and breakfast before and after. Easy walk and hotel was spacious for our group and great all around.

2026-10-07 • via Nuitee
D
Dennis • couple • us
7
Good
Pros:

Good location and clean

Cons:

Breakfast was pool Parking expensive

2026-10-07 • via Nuitee
J
John • couple • us
8
2026-09-17 • via Nuitee
B
bbgol • solo_traveller • se
10
2026-09-17 • via Nuitee
D
Daniel • couple • us
6
Good Location, decent breakfast, but the place looks a little tired out. I expect a little more from a hotel in that pri
Pros:

Good location, helpful staff.

Cons:

Wet carpet, nothing done about it until the next day when a very helpful young lady named Kiana behind the front desk, got us into a different room. In general, the property looks a little rundown, dirty walls, worn paint, tired furniture in the bar and lounge area.

2026-09-14 • via Nuitee