Britannia Hotel Birmingham New Street Station Birmingham

Hotels
Britannia Hotels
6.3 (4499 reviews)
New Street , Birmingham , gb

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Central location
Clean rooms
Affordable
Cons:
Unpleasant smell
Old room conditions
Lift issues

Categories

Cleanliness
5.21
Several reviews mentioned unpleasant smells and issues with cleaning.
Service
6.88
While the staff were praised, the broken lift negatively impacted service.
Location
8.62
Multiple reviews highlighted the great central location.
Room Quality
4.87
Complaints about old rooms, uncomfortable beds, and noise noted.
Amenities
5.4
Basic amenities were mentioned; some lifts not functioning.
Value for Money
7.16
Guests felt they got what they paid for, with some value indicated.
Food and Beverage
6.41
Some concerns about breakfast pricing, but no major complaints.
Overall Experience
5.88
Overall experience was mixed but returned for location and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:31

Property Description

Convenient Location
Located opposite Birmingham New Street Station, the Birmingham Britannia Hotel offers easy access to popular attractions like the Bullring Shopping Centre and Victoria Square, making it a prime choice for travelers looking to explore the city.

Comfortable Rooms and Amenities
The rooms at Britannia Birmingham are equipped with baths, showers, TVs, and free Wi-Fi. Guests can enjoy complimentary newspapers, tea/coffee making facilities, and access to Harvey’s Bar for a relaxing evening.

Dining Options
Start your day with a hot and cold breakfast buffet at the hotel's restaurant and later unwind at the bar with a selection from the snack menu. Whether you're fueling up for a day of sightseeing or winding down after a busy day, Britannia Birmingham has you covered.

Book your stay at Birmingham Britannia Hotel for a convenient and comfortable experience in the heart of the city.

Important information:

Minors under 18 must be accompanied by parents or legal representatives.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.3
Based on 4499 reviews
Cleanliness: 5.21
Service: 6.88
Location: 8.62
Room Quality: 4.87
Amenities: 5.4
Value for Money: 7.16
Food and Beverage: 6.41
Overall Experience: 5.88
W
William solo_traveller gb
6
functional at a low cost
Pros:

cheap

Cons:

there is no bar!!

2026-07-04 via Nuitee
M
Mark solo_traveller gb
2
Terrible time at the hotel
Pros:

I liked the view from my SECOND room that was given to me as the fiest one the TV did not connect to the WIfi

Cons:

I didnt like the fact i paid for 2days and got a terrible experience, i couldnt watch TV for the 2DAYS, they did not do anything about it but kove me rooms to another NONE working TV room, the maintenance guy is rude old white guy with glasses has no manners at all, i expect a working TV and Wifi Thats what i paid for but i didnt get what i paid for so i basically was robbed of a good experience, its actually not a good look as i gave you guys plenty of time to rectify the problem, i got no discount, i got no reimbursements whats so ever didnt even get a extra day. Just a Sorry and thats it but they promote loke they have everything together whem omfact they do not. I want tk speak tk a actual manager and im going to report this to my solicitor as i paid for something and didnt get what I paid for

2026-07-04 via Nuitee
B
Bernie solo_traveller gb
7
I stayed for a hen night in Birmingham city centre it was the perfect location and a good stay for what I had to go for
Pros:

I liked the clean bed and bathroom and the big window

Cons:

The shower wasn’t very powerful and the mattress was a bit lumpy

2026-07-04 via Nuitee
R
Rakesh singh and couple gb
10
2026-07-04 via Nuitee
S
Sophie solo_traveller gb
8
Convenient
Pros:

Convenient and easy. Was perfect for me - arriving late into Birmingham by train and leaving early the following morning.

Cons:

Nothing - it’s not luxury, but it’s great for the price

2026-07-04 via Nuitee
P
Paul solo_traveller gb
10
Was amazing for the price I was quite impressed I’d have paid double in a travel lodge
Pros:

It was easy to find and the staff were friendly

Cons:

Nothing to write about here just the lift was broken and I was on the 5th floor and I am disabled but I’m not going to be complaining!

2026-07-04 via Nuitee
A
AHMAD solo_traveller jo
2
Too bad to be true
Pros:

Unfortunately the stay was too bad I had a luggage with me while the lift was not working both lifts the room was like souna too hot no window in the room some insects in bath tube never try this experience again

Cons:

Both lifts are not working for a while according to the staffe

2026-07-03 via Nuitee
M
Matthew solo_traveller gb
3
Won't stay here again
Pros:

Was near New street station which was useful for me

Cons:

Took me 3 attempts to get into my room as they did not have a working key card, had to go from 7th floor to reception twice using the stairs, as the lift did not let me out on my first attempt, took a while before I could get it to go back down to 6th floor and let me out. Had to use the stairs after this as I did not trust the lift (the second lift was not working at all). Was very noisy both nights but especially on Saturday night, had to bang on the wall...

2026-07-03 via Nuitee
C
Charlie solo_traveller gb
10
Place where staff for above and beyond
Pros:

The staff here are literally so amazing! The main reason I choose this hotel in Birmingham and a great central location

2026-07-03 via Nuitee
J
Jakub solo_traveller pl
4
Good price but expect the unexpected.
Pros:

Good location near the city center at an affordable price and easy to find. Right outside the Birmingham New Street station. Kind staff and personel. Was also provided a fan during the biggest heatwave in the UK. The shower was a little confusing for a tourist but not a big issue, The bathroom was really nice aswell.

Cons:

Hair dryer didn't work and started sparking and almost caught fire. Elevators were out of order and were really slow when they eventually worked. Very thin walls, could hear the guests next door having intercourse quite loudly with the windows open. I was woken up by loud banging and screaming aswell at 6 am in the morning. Overall the hotel was quite loud at times when it really shouldn't have been. No air circulation around the building so the air inside was quite heavy to breathe.

2026-07-03 via Nuitee
M
Mdimu solo_traveller gb
8
2026-07-03 via Nuitee
J
Jefferson couple gb
3
Pros:

Room was

2026-07-03 via Nuitee
A
Aaron solo_traveller gb
2
Pros:

Location

Cons:

No lifts
And anyone can get in off the streets
And the double bed was just 2 single beds pushed together

2026-07-03 via Nuitee
G
Georgios solo_traveller gr
6
Pros:

Great location for travellers.

Cons:

The view outside the building is a little bit unpleasant.

2026-07-03 via Nuitee
S
Sergei couple by
8
2026-07-03 via Nuitee
S
Saima couple gb
8
Very good
Pros:

Close to the city centre

Cons:

That only one lift was working and on the last day both lifts were out of order

2026-07-03 via Nuitee
D
Dimitra solo_traveller gr
1
Pros:

Η τοποθεσία

Cons:

Το δωμάτιο βρωμουσε μούχλα. Ο βραστηρας του νερού είχε μαύρα κομμάτια και νερό μέσα. Δεν υπήρχε καλός εξαερισμός. Η μοκέτα χρειάζεται πλύσιμο. Πρέπει να μην έχει πλυθεί ποτέ...

2026-07-02 via Nuitee
C
Charlie extended_group gb
9
Amazing
Pros:

The location was right next to borax store we

Cons:

Nothing

2026-07-02 via Nuitee
D
Danielle family_with_children gb
8
Met our expectations
Pros:

Location was fantastic, really close to New St Station and the Bullring with other shops eg convenience stores also very close by. Very central. Staff were really friendly and helpful. Room was basic but clean, had everything we needed - plus a MASSIVE TV! We were able to leave our luggage until check-in time which was really appreciated as we had a very early flight. We stayed during the heatwave and there was a fan in the room which was amazing!

Cons:

One of the lifts was broken for our entire stay, and both were broken on our last day which meant there was no option but to carry our luggage down the stairs. I did see the lifts mentioned in other reviews, so I think that should perhaps be a priority, with potential mobility-impaired customers in mind especially.

2026-07-02 via Nuitee
J
Joan couple gb
8
It was satisfactory
Pros:

It was clean the staff were very polite even when other people staying there were actually yelling at them

Cons:

The lift wasn’t working and I have 2 ruptured discs in my back so it was very difficult doing the stairs

2026-07-02 via Nuitee