Hotel Carlton On The Grand Canal

Hotels
8 (8995 reviews)
Santa Croce 578 , Venice , it

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cleanliness
Cons:
Old facilities
Small rooms
High breakfast costs

Categories

Cleanliness
7.89
The cleanliness was generally noted as good, but some reviews mentioned issues with old facilities.
Service
8.36
Overall positive feedback regarding staff helpfulness and professionalism.
Location
8.9
Consistently highlighted as excellent, with proximity to train stations and central attractions.
Room Quality
7.35
Some guests mentioned small rooms and old decorations, suggesting the need for updates.
Amenities
7.88
Amenities were satisfactory, but there were mentions of outdated equipment like hairdryers.
Value for Money
7.84
Value was considered acceptable, though breakfast price was seen as excessive by some.
Food and Beverage
7.39
Breakfast quality noted as good but some feedback indicated the price could deter usage.
Overall Experience
8.36
General sentiment was positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:22

Property Description

Luxurious Accommodations
Hotel Carlton offers spacious, Venetian-style rooms with elegant interior design, Murano glass lamps, and antique furniture. Each room is air-conditioned and equipped with modern amenities for a comfortable stay.

Gourmet Dining Options
Indulge in an American breakfast each morning and savor Italian and international dishes at La Cupola restaurant. Enjoy drinks and snacks at Bar Carlton Café throughout the day, all while overlooking the stunning Grand Canal.

Convenient Location and Services
Located just minutes away from Santa Lucia Train Station and Piazzale Roma car park, Hotel Carlton provides easy access to Venice's top attractions. Take advantage of free access to the Venice Casino and the assistance of the hotel's helpful staff for booking restaurants and tickets.

Ready to experience the charm of Venice at Hotel Carlton On The Grand Canal? Book your stay now for an unforgettable getaway.

Important information:

All reservations have to be guaranteed with a credit card held by the guest. If the credit card 'used to guarantee' the reservation is in a different person's name, then authorization is needed prior to guest's arrival.

When adding lunch or dinner to your booking, please note that the price does not include drinks.

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VCE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 8995 reviews
Cleanliness: 7.89
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
B
brian • solo_traveller • gb
10
Pros:

Location service and good value for money

2026-05-30 • via Nuitee
Y
Yana • couple • il
7
2026-05-30 • via Nuitee
Y
Yusong • solo_traveller • cn
10
2026-05-30 • via Nuitee
A
Alfredo Martin • solo_traveller • pe
7
2026-05-30 • via Nuitee
S
Samantha • extended_group • us
10
2026-05-30 • via Nuitee
D
Daria Cecilia • family_with_children • co
3
NO CUMPLIÓ NUESTRAS EXPECTATIVAS
Pros:

Nada

Cons:

La habitación era demasiado pequeña

2026-05-29 • via Nuitee
B
bülent • extended_group • tr
10
2026-05-29 • via Nuitee
S
Salvatore • solo_traveller • es
10
2026-05-29 • via Nuitee
Y
Yakushiji • solo_traveller • us
8
立地抜群
Pros:

ロケーションが最高でした。

Cons:

常にホテルの係員がいる訳では無かった。

2026-05-29 • via Nuitee
M
Maria • solo_traveller • br
10
2026-05-28 • via Nuitee
M
Mandy • extended_group • au
8
Pros:

Locations

Cons:

Bathroom to small

2026-05-28 • via Nuitee
C
Claudia • couple • cl
8
Ubicación privilegiada
Pros:

Está literalmente frente a la estación de trenes Santa Lucía y a la orilla del canal.
Rico y variado el desayuno, tiene un Restorant y bar exquisito en el último piso con una tremenda vista.

Cons:

Nada

2026-05-28 • via Nuitee
K
Konstantinos • solo_traveller • gr
8
2026-05-28 • via Nuitee
R
Rodrigo • couple • cl
5
Pros:

Ubicacion

Cons:

Hotel antiguo, lo mismo que decoracion habitacion y desayuno todos los dias los mismos componentes

2026-05-28 • via Nuitee
M
Malcolm • couple • au
8
2026-05-27 • via Nuitee
M
Meloni • extended_group • it
3
Città meravigliosa ......sempre più bella ma non tornerei mai più in questa struttura
Pros:

La posizione

Cons:

La camera era piccola, con sopra coperta datata che all'ingresso ha contribuito a creare crisi allergica, peggiorata dalla presenza della carta da parati.
Bagno piccolo insufficiente con Phon attaccato alla parete e doccia ricavata dentro la vasca di una dimensione che non consentiva il mantenimento dell'equilibrio (il soffione era per giunta attaccato al calorifero a parete).
Chiave con serratura a tamburo da riconsegnare alla concierge ogni volta e non a lettura elettronica non consentendo una gestione ottimale tra le persone ospitate.
I servizi fruiti non potevano essere addebitati alla camera ma richiedevano pagamento in contanti (al bar per l'acqua, alla concierge per la colazione ecc.....).

2026-05-27 • via Nuitee
M
Ming Lee • solo_traveller • gb
6
Convenient for train station but not good value for money
Pros:

Close to train station

Cons:

Room has no aircon which makes it too hot to sleep well. The safety box is absolutely tiny - not big enough for a laptop and even my normal wallet needs special manouvering to get in. Rather dated and tired decor.

2026-05-27 • via Nuitee
M
mariana • extended_group • br
8
Pros:

Localização muito fácil e central - só de ser fácil de achar já é uma benção em uma cidade como Veneza. O ponto de referência era ótimo (em frente a estação central de trem). Equipe super atenciosa que nos ajudou no check-in e no QR code de hospedagem em Veneza

2026-05-27 • via Nuitee
B
Beatrice • couple • ch
8
Très agréable, à refaire
Pros:

Simple mais propre, personnel impeccable

Cons:

Le restaurant était complet, dommage! Mais il y avait une excellente adresse juste à coté

2026-05-27 • via Nuitee
H
Hannes • solo_traveller • at
8
Pros:

Einrichtung , Betten und Matratzen, tolles Foyer, sehr freundliches Personal. Lage toll, kommen gerne wieder.

Cons:

Wenig Stauraum im Kasten, Zimmer sehr klein, Aussicht in einen Lichthof.157

2026-05-26 • via Nuitee