Mercure Strasbourg Centre

Hotels
•
Mercure
7.6 (1240 reviews)
25 Rue Thomann , Strasbourg , FR
+33 3 90 22 70 70

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent central location (near cathedral, easy walk to sights)
Underground parking available
Consistently praised breakfast / breakfast staff
Comfortable beds
Good room size and generally good value for money
Cons:
Cleanliness issues (dusty beds, tired carpets, bathrooms not always clean)
Rooms and bathrooms are outdated/worn
Noise and poor soundproofing
Reception/service inconsistent; reported poor handling of theft incident
Limited or missing amenities (no formal bar, access to garage without lift)
Room service described as poor and expensive

Categories

Cleanliness
5.5
Multiple reviews mention dust on beds, carpets 'limite sales', 'salle d'eau pas très propre' and general lack of cleanliness/maintenance — cleanliness is a clear weakness.
Service
8
Breakfast staff repeatedly praised as friendly and helpful; reception experiences are mixed (some uninterested, one report of poor handling after theft), so overall service is above average but inconsistent.
Location
9.5
Location is consistently praised (central, near the cathedral, easy walking access, underground parking) and is a strong positive across many reviews.
Room Quality
6.5
Rooms are described as worn/old, bathrooms outdated, TV/fixtures faulty and carpets tired; beds are often comfortable but the overall room condition is below modern expectations.
Amenities
7.2
Underground parking is a clear pro; however missing/limited bar service, no lift access to garage for some, and aging in-room amenities reduce the score.
Value for Money
7.8
Several guests mention good value and reasonable room size for the price, though overpriced/poor room service and some maintenance issues temper the perception of value.
Food and Beverage
8.3
Breakfast/buffet is frequently described as excellent or very good; contrast with poor and overpriced room service, so F&B overall is strong thanks to breakfast.
Overall Experience
8
Overall impressions are mixed but leaning positive: excellent location, good breakfast and comfortable beds drive recommendations, while cleanliness, noise and outdated rooms reduce the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Modern Rooms with Amenities
Guest rooms at Mercure Strasbourg Centre are elegantly furnished with modern furniture and feature air conditioning, flat-screen TVs, and complimentary Wi-Fi. Each room also includes a refreshing bottle of water and a private bathroom with a bath or shower.

Unique Panoramic View and Buffet Breakfast
Enjoy a one-of-a-kind experience at Mercure Strasbourg Centre with a stunning panoramic view from the 7th floor where a delicious buffet breakfast is served daily. Start your day with a scenic backdrop of the city.

Convenient Location and Free Fitness Centre
Located in the heart of Strasbourg, just a short distance from Notre Dame Cathedral and Petite France, our hotel offers the perfect base for exploring the city. Take advantage of free access to the fitness centre during your stay for a relaxing workout session.

Book your stay at Mercure Strasbourg Centre now to experience the best of comfort and convenience in Strasbourg!

Important information:

Baby cots are available on request.

Please note that children under 12 years old can enjoy breakfast for free.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SXB

Location

Guest Reviews

7.6
Based on 1240 reviews
Cleanliness: 5.5
Service: 8
Location: 9.5
Room Quality: 6.5
Amenities: 7.2
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 8
N
Nezihe • couple • tr
9
Pros:

Excellent location

2026-10-29 • via Nuitee
E
EVANGELOS • couple • gr
5
2026-10-27 • via Nuitee
H
Heinz • family_with_children • ch
8
Pros:

Reichhaltiges Frühstücksbuffet, freundliches Personal

Cons:

Staubig bei Betten

2026-10-25 • via Nuitee
M
Morten • family_with_children • se
8
2026-10-23 • via Nuitee
C
Cihan • couple • tr
9
2026-10-21 • via Nuitee
E
Eugene • solo_traveller • gf
7
Déplacement pro, je le rechoisirais si je reviens pour du tourisme
Pros:

Hotel agréable

Cons:

Rien

2026-10-20 • via Nuitee
V
Véronique • family_with_children • fr
5
je ne recommande pas cet hôtel
Pros:

l'emplacement de l'hotel

Cons:

hôtel très mal insonorisé
lavabo bouché malgré 4 relances
salle d'eau pas très propre

2026-10-19 • via Nuitee
M
Marianne • couple • ch
7
2026-10-18 • via Nuitee
N
Nicole • couple • ch
7
2026-10-17 • via Nuitee
M
Mea • couple • it
8
2026-10-14 • via Nuitee
R
Rémi • couple • fr
8
2026-10-10 • via Nuitee
S
Stéphanie • solo_traveller • fr
10
Pros:

La proximité avec la cathedrale et le centre ville. Le parking souterrain de l hôtel.

Cons:

Je ne savais pas pour la carte d ouverture de la chambre il fallait l insérer dans le boîtier. Ça fait que je n avais pas la lumière plus de 12 secondes. C était rageant...

2026-10-08 • via Nuitee
G
Gertraud • couple • at
1
enttäuschend
Cons:

Während wir eincheckten wurde vor dem Haus unser Rucksack mit teurer Kamera, Laptop und Dokumenten gestohlen. Es erfolgte Anzeige bei der Polizei, danach keine weiteren Informationen. Die Videokamera wurde mit Hinweis auf die Polizei nicht kontrolliert.

2026-10-08 • via Nuitee
P
Paoli • couple • ch
10
Pros:

Tout

Cons:

Tout était bien

2026-10-07 • via Nuitee
B
Birgit • extended_group • at
7
2026-10-07 • via Nuitee
F
Frédéric • couple • fr
6
passable
Pros:

l'emplacement

Cons:

La moitié des luminaires ne fonctionnaient pas.
Baignoire d'un autre temps, pour la taille il valait mieux une douche.
Les moquettes étaient très passées, limite sales.

2026-09-17 • via Nuitee
A
Andrea Filippo • solo_traveller • it
6
2026-09-17 • via Nuitee
R
Rui • couple • pt
8
Pros:

Da sala do pequeno almoço, panoramica e simpática.

Cons:

A falta de bar (no sentido formal - as máquinas não "chegam" para um 4 estrelas.

2026-09-16 • via Nuitee
C
Carlos Atilio • couple • ar
6
Agradable visita a Estrasburgo. Hotel de media calidad
Pros:

No desayune alli
buena ubicación, en calles poco agradables

Cons:

Hotel viejo

2026-09-16 • via Nuitee
D
Dagmar • couple • at
3
Pros:

Das Frühstückspersonal war sehr freundlich.

Cons:

Die Damen bei der Rezeption uninteressiert am Gast, weder hilfsbereit noch freundlich, nur Falschinformationen erhalten.
Das Zimmer extrem abgewohnt!!!, rostiger Kübel im Badezimmer. Beim TV gibt es zwar deutschsprachige Sender, die aber nicht funktionieren.

2026-09-15 • via Nuitee