Hotel Indigo Dallas Downtown by IHG

Hotels
•
Hotel Indigo
8.4 (635 reviews)
1933 Main Street , Dallas , us
+12147417700

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Construction noise
Unexpected charges for breakfast
Limited dining options

Categories

Cleanliness
8.04
The rooms were nice and clean, but the shower had issues.
Service
9.01
Staff was friendly and helpful throughout the stay.
Location
9.05
The location was convenient and great for sightseeing.
Room Quality
8.5
Rooms were nice and modern, but some had noise issues due to construction.
Amenities
8.03
Limited amenities were available, including a charge for breakfast.
Value for Money
7.99
Good value for the central location, but additional charges were concerning.
Food and Beverage
7.54
Breakfast was charged unexpectedly and dinner availability was an issue.
Overall Experience
9.01
Overall a great stay, but some issues with value and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:56

Property Description

Central Location
Located in the heart of Dallas, Hotel Indigo Dallas Downtown is a landmark property just minutes away from the Dallas Convention Center.

Modern Amenities
The hotel offers contemporary guest rooms equipped with coffeemakers, refrigerators, free Wi-Fi, and a 24-hour fitness centre for the convenience of the guests.

Dining Experience
Indulge in delicious meals at Titches Bar and Bistro, offering breakfast, dinner, a full bar, and room service.

Book your stay at Hotel Indigo Dallas Downtown for a memorable experience in Dallas!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 44 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.4
Based on 635 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 7.99
Food and Beverage: 7.54
Overall Experience: 9.01
K
Kathleen • couple • us
10
2026-07-04 • via Nuitee
R
Rachel • couple • gb
10
Pros:

Location and rooms were good size

Cons:

N/A

2026-07-02 • via Nuitee
T
Typhaine • extended_group • us
10
2026-07-01 • via Nuitee
S
Shota • couple • jp
10
2026-06-28 • via Nuitee
J
johnniel102 • Couples
10
Bookies
Pros:

Great service from Valet to clerk

2026-06-27 • via Tripadvisor
J
J1066YStonyah • Couples
10
Tip for Sean Calloway
Pros:

Sean Calloway was great. Great customer service. Friendly & gave great recommendations.

2026-06-27 • via Tripadvisor
P
Paulo • solo_traveller • cl
9
2026-06-27 • via Nuitee
N
Naomi • solo_traveller • jp
7
2026-06-26 • via Nuitee
G
German • solo_traveller • us
7
2026-06-24 • via Nuitee
1
140ericaf • Solo travel • Virginia Beach, Virginia
10
Front Desk Crushed it
Pros:

Tory checked me in at the Front Desk and I told him how excited I was to be up from Austin for the World Cup. He got me a quiet room and on the top floor! I was greeted every time I came down to the lobby by Tory and the Front Desk Team. Service was excellent from the valet team too! Kudos to all for a great overnight!

2026-06-23 • via Tripadvisor
S
Steve • couple • us
9
We had a great stay and will definitely stay here again.
Pros:

The renovation of the property is outstanding.They have done a wonderful job and the Hotel looks and functions amazingly. The staff is excellent.

2026-06-18 • via Nuitee
J
JackJack-1976 • Solo travel
8
Stayed here for FIFA WORLD CUP 2026
Pros:

Great location to catch train.
Room was nice and clean!
It's in downtown so there is traffic noises at night but overall had a pleasant 4 nights stay!!

2026-06-15 • via Tripadvisor
M
michaeldK1122IF • Family
2
Outrageous that guests are allowed to stay here while they put lipstick on this pig.
Pros:

Be warned, per their emails, the hotel is undergoing renovations until early 2027. It's outrageous IHG is putting guests in this hotel with it in this condition.

Issues:
1) Paid for my room in advance, no cancellation permitted, then received half a dozen emails about ongoing renovations at the hotel. The hotel smells of fresh paint. Gym? Closed for renovations. Bar? Closed for renovations. Restaurant? Under renovations. The "restaurant" is currently a conference room on the 2nd floor.
2) No water when we arrived. Water was off for 4 hours.
3) Ice makers don't work. I tried several times during our stay.
4) Room floors were filthy.
5) Extra blanket came from housekeeping with holes worn through it.
6) Extra pillows in the closet had hairs on them.
7) Doors in the room don't work! My 10 year old couldn't open the bathroom door to get out because the handle didn't work properly. I had to open it from the other side.
8) As others noted, LOTS of street noise.
9) Renovations look cheaply done and haphazard; paint oversprayed on the light switches, handles, and floors.

Won't be back and will avoid IHG properties.

2026-06-14 • via Tripadvisor
R
Rickie • extended_group • us
9
Cons:

Hotel was being renovated

2026-06-10 • via Nuitee
K
katarina • solo_traveller • us
9
Pros:

Friendly staff from front desk to valet. They couldnt have been better. Beds were comfy and sheets were soft. Room was clean. Very walkable area. 2 blocks from a great Italian Mercato (Ari's Pantry) where they served pastries, sandwiches, and coffee. Stayed 3 nights and had we seen it our first day and not last would have always gone! Woolworth was great for brunch about 3 blocks away. Got a room on the end of the hall and beds were facing each other end to end which I had never had before, but ended up great for late night girl talk and room separation.

Cons:

They did have construction outside which was slightly inconvenient and the lounge/bar area was getting a remodel so it was closed and we'd normally spend time there so would have liked communication as it may have impacted our choice, but the most important things were great - clean and comfy bed.

2026-06-09 • via Nuitee
U
U3941KPkellym • Couples
10
The staff genuinely takes care of yiu
Pros:

I must say that despite the renovations we had a great stay. The whole staff was superb specially Edward and Torian. Great location downtown and excellent service. Definitely booking again.

2026-06-08 • via Tripadvisor
J
Javier • couple • us
10
2026-06-02 • via Nuitee
D
Dominique • couple • ca
8
Pros:

L’efficacité de l’accueil.

Cons:

Chambre classique, mais bien

2026-05-28 • via Nuitee
2
213sherryp • Couples
10
Trung the valet was helpful
Pros:

Trung the valet guy was very helpful and he remember my name. There was construction going on but they still got us checked in pretty quickly. I bet it’s going to be beautiful when they are done.

2026-05-25 • via Tripadvisor
M
mandyoV330OO • Solo travel
10
Fantastic
Pros:

Excellent staff! Torian is amazing!

2026-05-25 • via Tripadvisor