Hotel Indigo Dallas Downtown by IHG

Hotels
•
Hotel Indigo
8.3 (524 reviews)
1933 Main Street , Dallas , US
+1 214-741-7700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent downtown location
Friendly, hospitable staff (named employees praised)
Clean rooms and property
Comfortable beds/rooms
Easy access to restaurants/parks/activities
Parking options nearby
Smooth check-in/out for many guests
Cons:
One serious customer-service/reservation incident with manager
Onsite valet/parking considered expensive by some
Bathroom door missing or not latching in some rooms
Thin walls/noise between rooms
Dumpster odor reported outside
AC flow/temperature problems in rooms and restaurant
Some construction during stays

Categories

Cleanliness
9
Multiple reviews highlight 'clean room' and the property as 'clean and beautiful'; minor issues noted (dumpster smell) but overall cleanliness praised.
Service
7.4
Staff members (Sham, Chris) repeatedly praised for friendliness and hospitality, but a significant negative incident with a manager refusing to assist on a reservation lowered the service score.
Location
9.4
Consistently described as an excellent downtown location with easy access to restaurants, parks and activities; many guests cite location as a key pro.
Room Quality
7.2
Beds and rooms are often called comfortable and clean, but several complaints about missing or unlatched bathroom doors, thin walls and AC problems affect room quality.
Amenities
7.8
Parking options available and hotel revamp noted, but valet/onsite parking seen as expensive and guests reported AC flow issues and some construction.
Value for Money
8
Described as affordable and good value by some guests, though extra parking costs and a few maintenance/comfort issues temper perceived value.
Food and Beverage
8.3
Limited direct feedback; one complaint that the restaurant was too cold due to AC, otherwise no major praise or criticism of F&B.
Overall Experience
9.3
Majority of stays described as positive with guests planning to return and praising staff and cleanliness, though the notable reservation/customer-service failure impacted some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Central Location
Located in the heart of Dallas, Hotel Indigo Dallas Downtown is a landmark property just minutes away from the Dallas Convention Center.

Modern Amenities
The hotel offers contemporary guest rooms equipped with coffeemakers, refrigerators, free Wi-Fi, and a 24-hour fitness centre for the convenience of the guests.

Dining Experience
Indulge in delicious meals at Titches Bar and Bistro, offering breakfast, dinner, a full bar, and room service.

Book your stay at Hotel Indigo Dallas Downtown for a memorable experience in Dallas!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.3
Based on 524 reviews
Cleanliness: 9
Service: 7.4
Location: 9.4
Room Quality: 7.2
Amenities: 7.8
Value for Money: 8
Food and Beverage: 8.3
Overall Experience: 9.3
G
Giovanni • family_with_children • ch
9
Pros:

Zentral

Personal freundlich

Sauber

Cons:

Parkplatz nicht inkl.

2026-10-31 • via Nuitee
D
DANNIEL • family_with_children • br
9
2026-10-29 • via Nuitee
W
Wanderson • couple • us
10
I will return in the future with whole family
Pros:

- location
- staff
- clean room
- easy to access
- options around (restaurants, parks, etc)
- hotel revamp
- easy check-in / out
- parking options around

Cons:

- Valet / parking at hotel a bit expensive, solution is to park around for 20% of the daily cost

2026-10-26 • via Nuitee
N
Newcomb • couple • us
1
Reservation Issues Happen. Terrible Customer Service Shouldn’t.
Pros:

The property is clean and beautiful and has a great location.

Cons:

When we arrived to check in, there was only one employee working, who turned out to be the manager on duty. Unfortunately, she was completely unwilling to help resolve an issue with our reservation.

Although we had booked through Booking.com, our reservation was not showing in the hotel’s system. Rather than making any effort to help, the manager simply told us there was nothing she could do and that we needed to contact Booking.com ourselves.

We did exactly that. When Booking.com attempted to call the hotel to resolve the issue, the manager placed them on hold until the call disconnected. She then refused to answer their subsequent calls.

Eventually, Booking.com informed us that, because they couldn’t reach the hotel, they would arrange accommodations for us elsewhere. When I approached the front desk to explain this, the manager immediately responded, “Well, just have them call back now.”

By that point, we had wasted considerable time trying to resolve a problem that should have been relatively simple to address with even a little cooperation.

We ultimately chose not to stay at this hotel, not because of the reservation issue itself, but because of the manager’s complete lack of customer service, professionalism, and willingness to help. Her efforts seemed to begin and end with typing my name into the computer.

I understand that reservation systems sometimes have problems, especially with third-party bookings. What I don’t understand is a manager who refuses to make even a reasonable effort to help guests resolve those problems. This was an incredibly disappointing experience.

2026-10-22 • via Nuitee
D
Daniel • couple • us
3
2026-10-19 • via Nuitee
N
Nathalie • extended_group • us
9
Pros:

room, bed, and location

Cons:

the door was missing that went between the shower/ toilet and the sink in the restroom.

2026-10-16 • via Nuitee
S
Steve • couple • us
10
2026-10-16 • via Nuitee
S
Strang • extended_group • us
10
2026-10-15 • via Nuitee
J
Johnny • couple • us
10
2026-10-12 • via Nuitee
R
Robyn • couple • us
9
2026-10-12 • via Nuitee
R
Russ • couple • us
8
2026-10-10 • via Nuitee
H
Heather • extended_group • us
10
2026-10-08 • via Nuitee
S
Steve • couple • us
9
2026-09-19 • via Nuitee
B
Brian OCull • solo_traveller • us
10
Pros:

Great staff, clean room, and the location was excellent for our stay

Cons:

N/A

2026-09-12 • via Nuitee
D
Declan • couple • gb
10
2026-09-11 • via Nuitee
L
Lorenz • solo_traveller • us
10
2026-08-28 • via Nuitee
M
Mary • couple • us
6
It was a great location, affordable and clean!
Pros:

Perfect location with parking and activities close by.

Cons:

The dumpster out front smelled so bad, the bathroom door wouldn’t latch and the walls were so thin we were woken up by our neighbors room being cleaned the next morning.

2026-08-27 • via Nuitee
D
Darion • couple • us
10
2026-08-24 • via Nuitee
L
Lauren Heider • solo_traveller • us
10
2026-08-23 • via Nuitee
F
Freedom59552013610 • Friends getaway
10
Great birthday stay
Pros:

I stayed at Hotel Indigo Dallas Downtown for my birthday and had a great experience. Sham checked me in and was amazing! She was friendly, welcoming, and provided excellent customer service from the moment I arrived. She definitely helped start my birthday stay off on a great note. Thank you, Sham!

2026-08-16 • via Tripadvisor