Hotel Indigo Dallas Downtown by IHG

Chambre classique, mais bien

I didn’t like that they don’t have any vending machines or anywhere to buy things and in order to get something you have to leave and that means spending more money to get out the parking garage. I also think this place would be great if you add a pool it’s a nice place but it’s a little boring

I wish we would’ve known how much construction was being done, I don’t think it was worth the price during the construction

Poor water pressure, limited natural light, some low quality workmanship on room finishes. Paint etc.

Everything was good, no complaint

El Hotel esta en remodelacion, no hay lobby ni bar esta informacion deberian divulgarla en su pagina porque de haberlo me habria ido a otro hotel

El hotel es viejo y mal mantenido tiene mas de 100 años

We liked everything

As the hotel was undergoing renovations we accepted the tempory check in desk in the hallway. But the receptionist never once apologied for the appearance. While he wasn't rude at anytime he had a stern manner. The real proplem was hes misreading of our reservtion. We paid in advance for parking but he told us we could self park or else pay for valet parking.
Because he checked in both rooms separetly he did not see the parking included on the second room. when I pointed this out he said we should take it up with booking.com. It was only when he charged the second room more than the first room that he took interest and the valet parked the car. We didn't try breakfast as we were not expecting much based on our check in experience.

Arriving at a hotel at 2:30 in the morning after a long flight, with multiple delays and total exhaustion, should have one simple reward: a ready room and a bed to rest. At Hotel Indigo Dallas Downtown, the reality was quite the opposite.
Our stay had been booked and fully paid for months in advance. However, upon arrival, the receptionist —whose name started with M— informed us that, due to a supposed “technical update,” they could not give us our room. Whether this explanation is true or not, what is completely unacceptable is that we were not warned in advance, especially when the hotel advertises a 24-hour check-in service.
What followed made the situation even worse: we were left waiting for nearly 40 minutes at 3:00 a.m., in a city we do not know, completely exhausted after our journey. It is incomprehensible that, with a confirmed reservation made months ago, the hotel did not have a room ready for guests whose late arrival was entirely foreseeable.
The lack of professionalism did not end there. When I asked to file a complaint, the receptionist refused to provide contact details for a manager or supervisor, which only increased the feeling of helplessness and poor customer service.
To make matters worse, the situation continued the next day: we left the room at 9:00 a.m., and when we returned at 11:00 p.m., we found that the room had not even been cleaned. A basic service —the absolute minimum expected from any hotel— was simply not provided, especially after such a disappointing experience.
In short, poor management, lack of foresight, inadequate customer care, and a complete absence of solutions. An experience far below what one would expect from a hotel of this category, and certainly not one I would recommend.
Llegar a un hotel a las 2:30 de la madrugada después de un vuelo largo, con retrasos y agotamiento acumulado, debería tener una única recompensa: una cama lista y una habitación preparada.

Restaurant and bar were closed, but that was OK. Gave me an opportunity to explore downtown.