Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Stunning views
Friendly and helpful staff
Cons:
Cleanliness issues
Limited dining options

Categories

Cleanliness
7.7
Several reviews mentioned cleanliness issues, with hair in the bathroom and tired, stained furniture.
Service
9.2
Positive comments about the helpfulness of staff and excellent bar service.
Location
9.2
Many guests praised the phenomenal views and the hotel's location.
Room Quality
7.7
Mixed reviews regarding room quality with some mentions of old furniture and bathroom issues.
Amenities
8.2
Amenities were appreciated, but there were complaints regarding the quality and options of food and beverage.
Value for Money
7.7
Some comment on the high price of food versus quality, making it less favorable for value.
Food and Beverage
7.2
The restaurant was closed unexpectedly, and there were concerns about the limited menu and food quantity.
Overall Experience
8.7
Majority of reviews reflect a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:28

Property Description

Impressive Views and Outdoor Pool:
Situated on Mount Igueldo, the Mercure Monte Igueldo offers breathtaking views of San Sebastian Bay. Guests can relax by the outdoor pool, perfect for enjoying the summer season.

Elegant Rooms with Stunning Views:
The hotel boasts spacious rooms with classic décor, providing guests with views of the Bay of Biscay or San Sebastian city. Each room is equipped with satellite TV, a minibar, and some even feature a private balcony.

Gourmet Dining and Convenient Location:
Indulge in gourmet cuisine and Basque dishes at El Torreón Restaurant, or unwind with a drink at the bar or coffee shop. Located near San Sebastian’s old lighthouse, guests can easily explore the city center and Playa de la Concha Beach via a cable car ride.

Experience luxury and charm at Mercure Monte Igueldo - book your stay now for an unforgettable getaway!

Important information:

Please note that the pool is open from July to September only.

Mercure Monte Igueldo's touristic license number is HSS00345.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 3838 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.7
Živilė • extended_group • lt
7
Pros:

However, the view is beautiful and was the best part of our stay.

Cons:

The hotel is very old and clearly needs renovation. The rooms, furniture, and common areas feel outdated and worn. Unfortunately, the overall condition did not meet our expectations.

2026-07-11 • via Nuitee
C
Caj-Peter • couple • fi
9
Great location but expensive food
Pros:

The view was superb

Cons:

The staff at the restaurant area was not in the mood to serve. Expensive compared to the quality of food.

2026-07-11 • via Nuitee
V
Virginie • solo_traveller • fr
10
Pros:

La vue magnifique sur l océan et la baie

2026-07-11 • via Nuitee
H
Helena Vanita • solo_traveller • cz
9
Pros:

Hotel je krasný na kopci s úžasným výhledem. Dobře vybavený, terasa byla skvělá.

Cons:

Daleko od města, pintxtos - tabas baru. Jinak skvelý zážitek. Bazén pozdě otevirá a brzy zavírá což je škoda.

2026-07-11 • via Nuitee
H
Haupt • solo_traveller • de
9
2026-07-10 • via Nuitee
M
Mattias • couple • se
9
2026-07-09 • via Nuitee
R
Roberto • couple • es
7
2026-07-09 • via Nuitee
R
Rios • solo_traveller • co
10
Espectacular sitio
Pros:

La ubicación es inmejorable

2026-07-09 • via Nuitee
B
Beata • couple • pl
10
Bardzo przyjemny pobyt
Pros:

Bardzo przyjemny pokój, ładny widok z okna

Cons:

Brak zastrzeżeń

2026-07-09 • via Nuitee
J
Joe • couple • ie
8
2026-07-09 • via Nuitee
B
Bochapukon • solo_traveller • ar
6
Pros:

Las vistas y el lugar

Cons:

El acceso. Horarios turísticos de funicular. Bat Cocina cara y mala. Muchas reglas. No podes comer en el hall ni podes comer determinada comida a la habitación. La pile NO tiene WiFi ni comida normal. La señora que atiende el rectorado una amarga. El WiFi medio pelo

2026-07-09 • via Nuitee
B
Britt • couple • nl
7
Prachtig uitzicht maar eten die je bij de locals en niet bij je verblijf.
Pros:

Het uitzicht!

Cons:

Het avondeten bij het hotel was niet goed. We hebben €38 betaald voor de kreeft. Deze was daarin tegen niet te pruimen. Geen smaak en heel weinig kreeft. Als hoofdgerecht hebben we een medium steak besteld maar deze werd medium rare geserveerd. We hebben ook nog bij het zwembad gegeten. Ik heb een broodje met zalm, avocado en Cream cheese besteld voor €19 Deze was heerlijk. Maar wel aan de dure kant. We hebben ook nog een pizza besteld bij het zwembad. Deze koste €19 maar dit was een diepvries pizza. Best wel een teleurstelling als je €19 voor een pizza betaald.

2026-07-09 • via Nuitee
C
CLAUDIO • couple • uy
5
good vies but not a 4 star hotel
Pros:

the hotel is place on top of a hill with beautiful views of the coast and the Cantabric coast- have good breakfast
Nice pool

Cons:

The hotel it's ranked 4 stars but they did't have any body at the reception to help with the luggage on both ends check-in and check out it's all self service around\. Personally I don't think they deserve a 4 stars.
the place is on top of a park with water playground attractions open to the public expose to noice and lots of proper around

2026-07-09 • via Nuitee
U
Uri • couple • il
10
2026-07-08 • via Nuitee
Q
QU • couple • gb
10
Unbeatable stay with stunning view and top quality outdoor swimming pool
Pros:

The top Mountain View and quality of the breakfast

Cons:

Nothing, but note taxi or uber needs hotel biking confirmation to be able to access to the hotel entrance which means it’s very secure actually!

2026-07-08 • via Nuitee
I
ines • solo_traveller • ar
10
2026-07-08 • via Nuitee
C
CHIARA • couple • it
10
Soggiorno da favola
Pros:

Vista spettacolare, struttura elegante e bellissima. Uno dei migliori Mercure Hotel dove sia stata

Cons:

Le persone chiassose in piscina, sarebbe necessario esporre un cartello chiedendo di non urlare perchè alcune bambine ed adulti probabilmente un po' alticci erano veramente fastidiosi in un luogo così bello

2026-07-07 • via Nuitee
B
Bernon • couple • fr
9
Magique
Pros:

La vue est magnifique ou l’on domine Saint Sebastián. Un personnel qui parle très bien français. Une magnifique piscine.

Cons:

Rien

2026-07-07 • via Nuitee
L
Lopez • solo_traveller • us
10
Una estancia excelente de principio a fin: ubicación privilegiada, instalaciones impecables, vistas inolvidables, desayu
Pros:

Lo que más me gustó de este hotel fue su excelente ubicación y que cuenta con estacionamiento (de pago), lo cual resulta muy conveniente.

El hotel está impecablemente limpio. Me hospedé en la habitación 208, con cama king y vista al mar, desde donde se puede disfrutar de un hermoso paisaje entre España y Francia, en plena costa vasca.

El desayuno fue excelente, con muy buena variedad y calidad. Sin duda, una estancia muy agradable que volvería a repetir.

What I liked most about this hotel was its excellent location and the fact that it has parking (for a fee), which is very convenient.

The hotel is spotlessly clean. I stayed in Room 208, which had a king-size bed and an ocean view, offering a beautiful panorama of the coastline between Spain and France, right on the Basque Coast.

Breakfast was excellent, with a great variety and high quality. Without a doubt, it was a very pleasant stay that I would gladly repeat.

Cons:

Todo me gustó/ We liked everything

2026-07-06 • via Nuitee
W
Wilfred • solo_traveller • nl
8
Pros:

Uitzicht

Cons:

Ontbijt

2026-07-06 • via Nuitee