Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Stunning views
Friendly and helpful staff
Cons:
Cleanliness issues
Limited dining options

Categories

Cleanliness
7.7
Several reviews mentioned cleanliness issues, with hair in the bathroom and tired, stained furniture.
Service
9.2
Positive comments about the helpfulness of staff and excellent bar service.
Location
9.2
Many guests praised the phenomenal views and the hotel's location.
Room Quality
7.7
Mixed reviews regarding room quality with some mentions of old furniture and bathroom issues.
Amenities
8.2
Amenities were appreciated, but there were complaints regarding the quality and options of food and beverage.
Value for Money
7.7
Some comment on the high price of food versus quality, making it less favorable for value.
Food and Beverage
7.2
The restaurant was closed unexpectedly, and there were concerns about the limited menu and food quantity.
Overall Experience
8.7
Majority of reviews reflect a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:28

Property Description

Impressive Views and Outdoor Pool:
Situated on Mount Igueldo, the Mercure Monte Igueldo offers breathtaking views of San Sebastian Bay. Guests can relax by the outdoor pool, perfect for enjoying the summer season.

Elegant Rooms with Stunning Views:
The hotel boasts spacious rooms with classic décor, providing guests with views of the Bay of Biscay or San Sebastian city. Each room is equipped with satellite TV, a minibar, and some even feature a private balcony.

Gourmet Dining and Convenient Location:
Indulge in gourmet cuisine and Basque dishes at El Torreón Restaurant, or unwind with a drink at the bar or coffee shop. Located near San Sebastian’s old lighthouse, guests can easily explore the city center and Playa de la Concha Beach via a cable car ride.

Experience luxury and charm at Mercure Monte Igueldo - book your stay now for an unforgettable getaway!

Important information:

Please note that the pool is open from July to September only.

Mercure Monte Igueldo's touristic license number is HSS00345.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 3713 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.7
E
Ellen • couple • de
6
Pros:

Der Blick von der allgemeinen Terrasse des Hotels ist einzigartig schön!

Cons:

Das Bild bei der Buchung mit Terrasse am Zimmer und Blick auf die Bucht von San Sebastian entsprach nicht dem tatsächlichen Blick aus dem Zimmer (aufs Meer).

2026-06-13 • via Nuitee
J
Judith • couple • us
6
Beautiful view—sloppy service
Pros:

Beautiful view

Cons:

Not enough staff. We had to wait 2 hrs past check/in time to get into our room and though we were waiting in the reception area, we weren’t even offered a glass of wine to compensate us while we waited. Not very accommodating.

2026-06-13 • via Nuitee
J
Jennifer • couple • es
10
2026-06-12 • via Nuitee
B
Brigitte • couple • ch
10
2026-06-12 • via Nuitee
J
Joao • couple • pt
8
Pros:

Conforto e localização

Cons:

Simpatia dos funcionários

2026-06-12 • via Nuitee
C
CHEVRIER • solo_traveller • fr
4
La vue ne justifie pas tout
Pros:

La vue

Cons:

La chambre petite, rangement très limité.
Literie très dure pas confortable.
Couverture à disposition pas digne d'un 4 étoiles.
Mauvaise Insonorisation des chambres.
Rapport qualité prix du petit déjeuner (25 €)...peu de choix

2026-06-11 • via Nuitee
T
Tamra • couple • ca
6
It was ok, for the price, likely wouldn’t stay there again.
Pros:

The view, location

Cons:

We found the staff seemed to be put out of you asked for anything. They did not make you feel welcome.

2026-06-10 • via Nuitee
V
Veronica • couple • cl
2
Buena ubicación, pero mala experiencia por limpieza, olor y ruido
Pros:

Solo la ubicación

Cons:

La persona que nos atendió recepción muy poco amable . La pieza con mal olor al lado los juegos muy incómodo el ruido. El aseo malo incluso encontramos una cucaracha, la cama hecha sin sacudirla. La puerta del baño sin pestillo. Mal puesta las estrellas.

2026-06-10 • via Nuitee
A
Anny Wijnants • solo_traveller • be
9
Pros:

La vue superbe

2026-06-09 • via Nuitee
D
Danieli Martins Leal • couple • es
8
Vistas espectaculares
Pros:

Las vistas espectaculares, tienes todo San Sebastián a tus pies.La zona de lobby muy bonita.

Cons:

El personal poco amable en recepción, estuvimos 10 min esperando para poder pedir algo en el bar y no había nadie.

2026-06-09 • via Nuitee
E
EISA A O R • couple • kw
7
2026-06-09 • via Nuitee
P
Pierre • solo_traveller • fr
10
Magnifique établissement
Pros:

Propreté et gentillesse du personnel. La vue au petit déjeuner

Cons:

Rien

2026-06-09 • via Nuitee
N
Nathalie • couple • fr
9
On ne s’en lasse pas
Pros:

La vue à couper le souffle 😍

Cons:

Le manque de place sur le parking

2026-06-08 • via Nuitee
I
Inés • couple • es
7
Pros:

Desayuno correcto pero si vas a partir de las 9 hay escasez de cosas.
Durante 2 mañanas avisamos que no había gel en la ducha y no nos lo colocaron

Cons:

El servicio

2026-06-08 • via Nuitee
R
Renato • couple • br
9
Estadia incrível
Pros:

Localização, conforto

2026-06-07 • via Nuitee
R
Romuald • solo_traveller • fr
6
Prestations de faible qualité
Pros:

La vue depuis les chambres

Cons:

Le petit déjeuner n'est pas digne d'un hôtel de ce standing, à la fois sur la variété et la quantité. Peu de choix et en trop petite quantité, on attend tout le temps, y compris pour avoir un simple café.
Salle de restaurant très bruyante.

2026-06-07 • via Nuitee
B
Bruce • couple • us
10
2026-06-07 • via Nuitee
E
Eleftherios • couple • gr
8
2026-06-07 • via Nuitee
A
Andrea • couple • de
10
Pros:

Herrliche Lage. Jeden Abend traumhafter Sonnenuntergang. Super Meerblick von überall: Auf dem Zimmer, in der Eingangshalle und sehr schön beim Frühstück. Frühstück war sehr gut.

2026-06-07 • via Nuitee
C
catherine • solo_traveller • fr
9
2026-06-07 • via Nuitee