Sonesta ES Suites Birmingham Homewood

I have been a guest at this sonesta more times than I can count. I found out it was sold and under new management.
When I first arrived. I was told I cant get my room because it was to early, Ok Not a fan but OK. Second I had asked for a first floor room. Didn't get that . When I got to my room. The TV didn't work. had to call maintenance. I went to dinner, and when I came back the lamp on the desk didnt work. Call maintenance again. But this time I called four times and nobody would answer, When I finally got somebody to answer, She put Me on hold for 15 MIns. I finally had to walk down to the from desk and tell her about the lamp. When I took a shower. Thank gosh Im prepared. because the Shampoo and body wash was gone / out. Finally I will have to say . This was the worse experience at this hotel I have ever had. I now will find a new hotel to stay at when in Birmingham.

All good.

Need a little maintenance on the door and AC in room 322

AC wasn't working well in the room 322

Air was broken and room was dirty

Upon arrival the light fixture in the bathroom wasn’t working and the TV’s “needed to be reprogrammed” per the maintenance guy. The telephone in the room also didn’t work so we couldn’t talk to the front desk without walking over there. The sofa bed mattress was deplorable and should be burned along with the sofa itself. The duvet in both bedrooms were stained and dirty looking. Quite honestly nothing in the room felt or looked clean and they had a roach trap on the floor next to the refrigerator. The toilet paper rolls were almost empty and the was no spare roll. The staff was less than helpful and told us that since “we used booking .com they couldn’t help us”. No sheets were provided for th sofa bed so we had to go to the front desk to get them ourselves because “they were busy right now”. We tried to find another hotel in the area but all were booked due to multiple graduations going on so we had no choice but to stick it out but I wouldn’t board my dog there and we will not ever stay with them again.
As far as the property itself, there were multiple homeless people hanging around the back of the property which was a little unsettling and someone’s child (approximate age 10 - 12 walked through the garden to look into our window. I am unfamiliar with the area but I don’t feel like this was a great location although it was in proximity to the events I attended while in town.
See photos attached.

Ligging was wat afgelegen

The property charge fees to my card that shouldn’t have been charge & I still haven’t received my money back yet

The pool was closed even though it was the end of April and it was well over 80 degrees.

The pool wasn’t open and we were not informed upon checking in that it was closed.
It’s located right off busy interstate and you heard traffic all night.

The rooms was not clean the lights went out and the tv and lamps stop working they nv came back on when wen the lights came back on and the breakfast was cold and the area was nasty

The pool wasn’t open yet

The kitchen and kitchen utensils were dirty and not enough for cooking.
The cooking utensils were in such poor condition that cooking was impossible. No shampoo, no bath shower. Breakfast every morning with the same food.

Dated, dirty, bathroom had water damage and mold, weird smell throughout unit, couch was broken.

I had no complaints

The rooms was a little confusing we had to go to two different buildings to get to our rooms. The rooms are not in the same buildings. It's 3 different buildings we was the last building but dnt know it and unloading our things twice. That was a headache 😫 it would have been nice to know that. The lady who checked us in was on the property by her herself so she was to busy i guess to let us know little details. Overall it was a nice stay.