Sonesta ES Suites Birmingham Homewood

Nothing

N/A

It was dirty old and stinky

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I am very disappointed with how this issue was handled by both the property and Booking.com.

I had a reservation for five nights but had to leave one day early due to personal reasons. I informed the hotel staff one day before my departure, and they told me that was not a problem. At checkout, they specifically instructed me to contact Booking.com because the refund for the unused night would be processed through them.

I followed their instructions and contacted Booking.com. When Booking.com reached out to the hotel, the property claimed they could not approve the refund because I had not given enough notice. This was simply not true. I did notify the hotel one day in advance, and the staff accepted my early departure. My final invoice even showed a credit for the unused night, yet I never received the refund on the credit card I used for payment.

I was also very disappointed with Booking.com’s customer service. There was no way to get timely information by email. I had to spend a long time trying to reach customer support by phone and wait on hold before finally speaking with someone. After all that time, my issue was still not resolved. I expected Booking.com to advocate for its customers when there is clear evidence that the hotel provided conflicting information, but that did not happen.

To make matters worse, I emailed the hotel several times after my stay and never received a single response.

I have been a loyal Booking.com customer for years, and this experience has significantly reduced my confidence in both the property and Booking.com’s customer support. I expected much better service and a fair resolution, but unfortunately, I received neither. I hope Booking.com reviews this case and improves the way it handles situations like this in the future.

The a/c wasn't working in my room so the air didn't go past 80.. I was ridiculously hot! It was a stinky smell coming from the shower Drains. Also we didn't have any silverware to eat out food or pots and pans.. very unacceptable. The staff was attentive

Pool area wasn't kept clean..watermelon left on table next day..flip-flops..on 3rd day still saw hairband in bottom of pool. My granddaughter was at front desk along with another lady when the panel popped off barely missing her leg

Unfortunately we noticed a terrible smell coming from the dishwasher; however the staff cleaned it and the room immediately!
The room was a little outdated and a few broken things but you get what you pay for!

Everything was very clean but the floors in the rooms are never mopped, just swept. When we put a wet towel on it, we noticed how black it was. We ended up mopping your own room with a wet white towel since we were there for 1 week.

I stayed here because it was close to the hospital and my dad was in the icu at UAB.Tv was broke and remained broke the entire stay. Maintenance could not figure out how to fix it. Never offered to change room. Went two days with no hot water and again no offer to change rooms. There were rooms available because they offered us a room to shower in but not stay in after two days of no hot water. Hotel staff and management was rude and acted as if they could not be bothered with these things. They gave us the runaround about speaking with the manager every time we asked. When we finally spoke with him we came to an agreement about our stay. They were supposed to refund us $75 for the inconvenience…… I’m still waiting and it’s been over a month

I didn’t even stay there because it was disgusting

They gave my rooms away to people who walked in and needed a room