The Westin Grand Frankfurt

Hotels
•
Westin
8.9 (3619 reviews)
Konrad-Adenauer-Str. 7 , Frankfurt/Main , de
+49 69 29810

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Noise
Non-functional amenities

Categories

Cleanliness
8.31
Some reviews noted cleanliness positively, while a few cons mentioned issues with noise and maintenance.
Service
9.28
Many reviews highlighted friendly and helpful staff, indicating strong service quality.
Location
9.82
Frequent mentions of an ideal central location for exploring, received consistently high praise.
Room Quality
8.77
Generally spacious and comfortable rooms are mentioned, with some minor complaints about noise.
Amenities
7.8
Some amenities like the sauna were noted as being non-functional, although others like the pool were praised.
Value for Money
8.76
Positive sentiment regarding pricing in relation to accommodation quality.
Food and Beverage
9.31
Breakfast quality received extensive praise, considered a strong point of the stay.
Overall Experience
9.18
Overall positive experiences were shared, with minor issues that didn’t overshadow the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:23

Property Description

Luxurious Accommodations
The Westin Grand Frankfurt, situated on the vibrant Zeil shopping street, offers spacious and air-conditioned rooms with modern decor and upscale amenities. From flat-screen TVs to heated bathroom floors, every detail is designed for your comfort and convenience.

Dining Excellence
Indulge in a culinary journey at the hotel's three restaurants. Start your day with a sumptuous breakfast buffet at Motions, savor gourmet Japanese cuisine at Sushimoto, and unwind at the MainTapas Lounge & Bar. With diverse dining options, your taste buds are in for a treat.

Convenient Location and Facilities
Located just 4 km from Frankfurt Trade Fair, with easy access to public transportation at Konstablerwache Station, the Westin Grand Frankfurt ensures a seamless stay. Enjoy complimentary Wi-Fi in select areas, a 24-hour gym, and on-site parking for added convenience.

Book now to experience the epitome of luxury and hospitality at the Westin Grand Frankfurt.

Important information:

Please note the included breakfast is only available in the restaurant. Guests who want to have their breakfast in their room will be charged an additional fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Location

Guest Reviews

8.9
Based on 3619 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.82
Room Quality: 8.77
Amenities: 7.8
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 9.18
F
Fatima • family_with_children • kw
10
2026-08-29 • via Nuitee
B
Baran • solo_traveller • tr
9
Pros:

Yeri ve olanakları çok iyi.

2026-08-29 • via Nuitee
K
Kallie • extended_group • us
10
2026-08-29 • via Nuitee
J
Jordy • family_with_children • be
10
2026-08-28 • via Nuitee
I
ibrahim • family_with_children • sa
10
Pros:

We really enjoyed the stay, the staff are wonderful, the location is amazing.

2026-08-28 • via Nuitee
N
Natalie • family_with_children • de
6
2026-08-28 • via Nuitee
H
Hani • family_with_children • kw
10
2026-08-28 • via Nuitee
A
ayda • family_with_children • tr
10
harika konum,kaliteli hizmet
Pros:

otel merkezi bir konumda oda genişliği ideal,temizlik güzel personel güleryüzlü.yataklar ve yastıklar rahat gayet keyifli bir konaklama oldu hem geliş hem dönüşte bu tesiste konakladık ve keyifli idi.

Cons:

ekstra kahvaltı kişi başı 38 euro çok pahalı ve banyolarda su açıldığında su giderlerinden kötü bir koku geliyordu.

2026-08-27 • via Nuitee
N
Nofar • solo_traveller • il
10
2026-08-27 • via Nuitee
A
Afanasyeva • family_with_children • ch
9
2026-08-27 • via Nuitee
T
TARIQ_MURAD • Family • Kuwait City
6
Average
Pros:

I booked 2 rooms at The Westin Grand Frankfurt, and the positive points are as following:
1- Fast check-in.
2- Special thanks to Ms. Lina at the reception for her professional services and genuine care for the guest.
3- Special thanks to the porters, Mr. Hassan and Mr. Hussain, for their helpfulness and excellent services.
4- The location of the hotel.
5- Comfortable bed.
6- The air-condition is good.
7- The high-speed Wifi.
10- The snack bar in the hotel lobby.

The negative points are as following:
1- Room 543 (Deluxe Family Room) was extremely hot despite reporting the AC issue at 5:30 PM and waiting for maintenance for 30 minutes but no one show. When I returned at 10:30 PM, the room was still very hot while our other room was properly cooled. Unfortunately, Mr. Dominic at the front desk handled my complaint in a defensive, rude, and unprofessional manner, simply relying on maintenance’s assessment instead of addressing the actual problem.
The issue was only resolved after Mr. Hussein, the porter, intervened and asked Mr. Dominic to change the room. I have photos documenting the issue and clearly informed Mr. Dominic that his attitude was unacceptable.
He urgently needs customer-service training, as his behavior does not reflect the standards of the hotel.

2- After moving to room 353 (Grand Family Room), there was a persistent sewage smell coming from the bathroom, along with more than five bugs/insect. The front desk was notified and advised that the issue had been fixed but the problem remained and the unpleasant smell continued to return.

3- The bathroom ceiling in room 548 need repainting. There are clear signs of previous water leakage, which gives the bathroom an unclean and poorly maintained appearance.

2026-08-26 • via Tripadvisor
M
Mohamed • couple • fr
10
2026-08-26 • via Nuitee
T
TARIQ.10 • family_with_children • kw
7
Average
Pros:

I booked 2 rooms at The Westin Grand Frankfurt, and the positive points are as following:
1- Fast check-in.
2- Special thanks to Ms. Lina at the reception for her professional services and genuine care for the guest.
3- Special thanks to the porters, Mr. Hassan and Mr. Hussain, for their helpfulness and excellent services.
4- The location of the hotel.
5- Comfortable bed.
6- The air-condition is good.
7- The high-speed Wifi.
10- The snack bar in the hotel lobby.

Cons:

The negative points are as following:
1- Room 543 (Deluxe Family Room) was extremely hot despite reporting the AC issue at 5:30 PM and waiting for maintenance for 30 minutes but no one show. When I returned at 10:30 PM, the room was still very hot while our other room was properly cooled. Unfortunately, Mr. Dominic at the front desk handled my complaint in a defensive, rude, and unprofessional manner, simply relying on maintenance’s assessment instead of addressing the actual problem.

The issue was only resolved after Mr. Hussein, the porter, intervened and asked Mr. Dominic to change the room. I have photos documenting the issue and clearly informed Mr. Dominic that his attitude was unacceptable.
He urgently needs customer-service training, as his behavior does not reflect the standards of the hotel.

2- After moving to room 353 (Grand Family Room), there was a persistent sewage smell coming from the bathroom, along with more than five bugs/insect. The front desk was notified and advised that the issue had been fixed but the problem remained and the unpleasant smell continued to return.

3- The bathroom ceiling in room 548 need repainting. There are clear signs of previous water leakage, which gives the bathroom an unclean and poorly maintained appearance.

2026-08-26 • via Nuitee
A
Ahmad • couple • kw
9
Pros:

رائع وفريب من السنتر

Cons:

لا يوجد بنسبه لي

2026-08-26 • via Nuitee
L
Lucrezia • extended_group • it
9
2026-08-25 • via Nuitee
B
Bushrah • couple • sa
1
2026-08-25 • via Nuitee
O
Oscar • couple • us
8
Cons:

air conditioning wasn't cold enough

2026-08-25 • via Nuitee
K
KEREN • family_with_children • il
10
2026-08-25 • via Nuitee
T
TAREQ • solo_traveller • kw
9
Pros:

كل شي كان جميل

Cons:

سعر مواقف السيارات 40 يورو مرتفع يفترض اقل لسكان الفندق

2026-08-25 • via Nuitee
L
Lene • family_with_children • dk
9
Skønt sted i centrum
Pros:

Skønt sted i centrum med alle ønskelige faciliteter og gode parkeringsmuligheder

Cons:

-

2026-08-24 • via Nuitee