Country Inn & Suites by Radisson, Seattle-Bothell, WA

The kitchen staff weren’t friendly

We were told that the only rooms available for a booking made in April were pet friendly rooms unless we paid an additional fee per room. We were told we had booked that option even though we do not have pets. Due to allergies we were forced to pay that extra amount. Also, the breakfast food ran out of bread and biscuits early and fill staff said they could not bring out more. No apology just a flat “no” response.

Very disappointing stay. I paid $224 and the experience was not acceptable. Breakfast was included, but during breakfast hours all the hot food stations were completely empty. Staff told us they were short-staffed and could only provide a very limited cold breakfast. The bread seemed stale, and the fruit selection was extremely poor; there was only one apple available, and it was visibly damaged in several spots.

The room also did not feel properly clean, with visible dirt/debris beside the bed, and the bathroom had a strong musty smell, like moisture had been trapped there for a long time. When we asked for toothpaste, we were told we had to come down to the front desk to get it.

Overall, this was not what I expected from a hotel at this price, and I would not recommend this property.

I booked a king room, but there wasn’t one available because of overbooking from a third party vendor (booking.com). Just as long as there is a bed for us to sleep on, we’re good.

1) Arrived to check in and were 40 minutes early. The staff wanted to charge me an additional $32 early check in fee. This is after I had requested upon booking an early check in. As a note I went to booking.com on the day of my arrival to check prices. I paid $171 for the room at booking, but the day of the arrival online bookings were going for $114. An additional $32 was ridiculous for 40 minutes!
2) We were on the ground floor. The heavy drapes in the room do not close more than 1/4 way on each side and only sheer drapes give a slight nod to privacy. All evening long cars outside our window were parking and leaving. We felt very exposed with headlights shining in the room.

Manager said they were overbooked and that we were downgraded from suite with seperate bedroom to 2 standard beds. She said the rooms were for paying customers even though we paid up front back in February. (3 months in advance) Staff was rude. When asking for extra blanket was told if there is one available if not we are out of luck. Manager tried comping us a few snacks for the inconvenience but no discount for downgrade.

I would like an email that my deposit was returned. I also wish they had soft nugget ice.

See above. In a nutshell, I didn't like that the people working there don't seem to recognize they work in hospitality and appeared to have zero power and zero interest in helping to make their guests have a more comfortable stay. It was very disappointing. We don't ask for a lot but the very small requests we did have were denied with a very big smile and zero desire to be helpful.

One gal at front desk didn’t know customer service. Two other desk clerks excellent

Check in was pleasant.
Having said that this seems to be a Saturday night gathering place for large groups of young kids.
I was outside and there were about 4 of them outside the door using racial slurs and exchanging words that were well on their way of becoming a physical altercation. Came in quickly to avoid being anywhere near it.
After my daughter and I got settled in our room for the night I got up and noticed a large red stain which looked to be blood on the carpet between our beds. I took a towel from the bathroom and covered it up.
Turned on TV and could not get the guide to pull up anything as far as what was playing on the channels.
Checked out early the next morning and brought my concerns to the front desk . She was very kind and told me that because I booked my reservation through Booking.com that there was nothing they could do.
It made sense yet I would have expected WAY better from a Radisson property and the price was not cheap. Will never stay there again and more than likely never book with Radisson again.

So far nothing it was all the best.