The Ritz-Carlton, Marina del Rey

cafe da manha e vista

Ubicación y servicio

The staff is really nice. The wait time for check in is way too long. The bathtub in the room needs to be updated as it looks a little dingy and should be updated, it shouldn’t look worse than my tub at home. Room service the first night was very helpful and attentive. Breakfast with room service the next morning was just ok. I didn’t see all the menu items that are on the menu at the downtown location here at this site. Asked for country style potatoes got tater tots from the kids menu looked like. They said they would take it off my bill when I checked out they hadn’t so the front desk deducted from my bill for me. I loved that I got a card candy and balloons for Mother’s Day. That was extremely nice and the kind of service I look forward to. This little act made me so happy made me feel like I mattered. I will stay here again in the future but maybe in a different room or a different location. If love that checkout is at 12pm so you don’t have to rush in the morning.

Service was excellent, beds were very comfortable and cozy. Staff were excellent

Location and staff

We had a wonderful stay! The morning coffee service was such a treat, and truly made each day special. Jocelyn is absolutely delightful—she started every morning with a sweet attitude and a bright smile that set the tone for the day. Her warmth and hospitality made our experience even more memorable.

Wonderful hotel and exceptional staff, even more so in the club lounge.

After a long drive we arrived just as the club lounge was closing its evening service. No problem - arranged plates of food and drinks (brilliant Margarita "Del Rey"). This brilliant service over the few days we had made our stay so much more enjoyable. Thank you.

Room was spacious, clean and well appointed as one would expect of a Ritz Carlton.

The only downside was the large group of drunken women that took over the outdoor spa on the afternoon we were there. They had brought their own bottles of champagne and snacks. They went out of their way to make it a very uncomfortable experience for others. I know people complained to the staff but nothing was done about it.

Outdated Ritz Carlton
We booked this hotel because we were looking for a wonderful weekend! When you pay this much money, you expect the attention to details!
The rooms are outdated, the bathtub has cracks, no loaf in the bathroom! The rooms have this old discussing carpet!
When u sit at the bar, u see the dust on the glass!
Disappointment!

For the cost and brand name, this was a disappointing stay. Service personnel from front desk and bellman station were the highlight, with responsiveness and service provided. The property was older and rooms were small and not furnished in a fashion any better than Hampton Inns we have stayed at. Actually, many Hamptons or Garden Inns are nicer! We did not see the value for the cost. The outside restaurant seating with fire pits at night were nice, but everything was overpriced, even for California.

Los Angeles has many good hotels, and we have stayed at quite a few of them. But the Ritz Carlton Marina del Ray is outstanding.

We arrived exhausted and out of sorts, and soon we were relaxed and enjoying life again. Check in was more than pleasant, the lounge staff are lovely (OK, I’m British), the public areas are attractive with top-quality artworks, the outlook on the Marina is beautiful. The rooms are spacious and well-designed.

What makes this hotel such a great choice? It all depends on the management. General managers of luxury hotels are highly competent, because they have to be, but Nick Dumbell takes it to a higher level. He is charismatic. Anyone smart enough to stay here will feel the difference.

I booked the morning of thru AMEX travel for my sons hockey game. I check in and the lady was friendly and welcoming. A few days later I noticed a $609 for a cancellation which was a fraudulent charge. I only stayed one night. They tried to tell Amex I had 2 reservations and not sure why the front desk lady would not have said "I see you have 2 reservations" and I could of dealt with it at the time. Anyway, long story short, I've spoken to their finance manager that has zero customer service skills. The grounds are nice. The food was terrible. RC Bacara is so much nicer and the people that work there are 10 x better.

Location was great, pool was nice, spa was nice and clean, facials were amazing

This is the second time I’ve tried to stay at this property. I say “tried” because I cancelled my reservation same day.

The property seems to regularly close the pool and hot tub without putting it on their website.

I stayed here last fall, specifically to enjoy the pool and hot tub. We were alerted the morning of the area was to be closed at 2pm for a private function. I complained and received various excuses but eventually a room credit and points.

This past weekend I again made a reservation. I asked through the Bonvoy app if the pool and hot tub would be open and it was confirmed it would be available.

However a few hours later, after I had gone to bed, the hotel messaged me through the app to inform me the pool and hottub would be again closed mid afternoon.

Thankfully I was able to insist on a free same day cancellation. However in changing my plans I had cancelled a reservation elsewhere, and ended up paying a premium to rebook.

Generally speaking this is a nice property. But it is poorly managed.