Hotel Indigo Melbourne on Flinders by IHG

Hotels
•
Hotel Indigo
8.9 (1574 reviews)
575 Flinders Lane , Melbourne , AU

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly/front-desk staff
Attractive decor
Spacious rooms
Dual showers and bathroom nightlight
Floor-to-ceiling windows
Very convenient location (near Southern Cross)
Good breakfast buffet
Cons:
Inconsistent/limited late-night room service
Housekeeping lapse (rotten food found under couch)
Dim room lighting and poor placement of some lights
Minibar often unstocked
Uninspiring view to a concrete yard from some rooms

Categories

Cleanliness
7.6
Mostly described as clean by several guests but a serious housekeeping lapse was reported (old orange and rotten food under the lounge), indicating inconsistent cleaning standards.
Service
9.9
Reception and front-desk staff repeatedly described as friendly and 'amazing'; however room service reliability was an issue (late-night unresponsiveness). Overall strong front-of-house service with gaps in room-service responsiveness.
Location
9.9
Very convenient location close to Southern Cross station; excellent for public transport and airport transfer access—clearly a strong positive in multiple reviews.
Room Quality
9.2
Rooms praised for spaciousness, decor, dual showers, floor-to-ceiling windows and nice bathroom features; some guests noted dim lighting and an uninspiring view to a concrete yard, but overall room quality is high.
Amenities
8.1
Some appealing in-room features (dual showers, bathroom nightlight) but minibar was poorly stocked and room-service availability was inconsistent, reducing amenity reliability.
Value for Money
8.9
Standard quality for this hotel tier.
Food and Beverage
8.2
Breakfast buffet received praise, but late-night room service had limited options, communication delays and unreliable hours despite being advertised 24/7—mixed but generally acceptable for daytime F&B.
Overall Experience
9.4
Overall positive impressions driven by decor, room features and friendly staff, tempered by isolated cleanliness and room-service issues; guests still report a very good overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Situated in Melbourne's CBD, Hotel Indigo Melbourne on Flinders offers easy access to popular attractions and transportation options. Guests can explore the city with tram and bus stops right outside the hotel.

Modern Amenities
Enjoy a comfortable stay with a garden terrace, fitness centre, and stylish rooms equipped with flat-screen TVs and air-conditioning. The hotel also provides a unique dining experience with a complimentary stay and meal offer for children under 17.

Breathtaking Views
Indulge in stunning city views from rooms featuring floor-to-ceiling windows. Immerse yourself in the beauty of Melbourne's historic surroundings while being just a short distance away from key landmarks.

Book your stay at Hotel Indigo Melbourne on Flinders for a memorable and convenient experience in the heart of the city.

Important information:

For rates that include breakfast, please note that different policies and additional supplements may apply for extra guests.

Please note that there is a 1.9% charge when paying with a Visa, MasterCard, or American Express credit card, and a 3% charge when paying with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Location

Guest Reviews

8.9
Based on 1574 reviews
Cleanliness: 7.6
Service: 9.9
Location: 9.9
Room Quality: 9.2
Amenities: 8.1
Value for Money: 8.9
Food and Beverage: 8.2
Overall Experience: 9.4
E
Elaine • couple • ca
10
Pros:

Friendly staff, beautiful spacious room, decor. Loved the dual showers and rhe bathroom nightlight was an excellent feature.

2026-10-31 • via Nuitee
A
Alex • couple • au
1
2026-10-30 • via Nuitee
T
Trina • solo_traveller • au
5
Hotel with potential that is not being met
Pros:

My first impression was positive because reception staff were very friendly and the room seemed clean, modern and well laid out. However, overtime I learned otherwise. There were numerous lights but they were all very dim and it was impossible to make the room bright even when they were all turned on. The well placed lights hanging over the suitcase area and in the wardrobe was too dim to serve their intended purpose, and an oddly placed hanging light in the bathroom flickered (presumably due to an electrical fault) and was too dim to be useful anyway. Oddly, there were no on/off switches for any of those lights. Other lights in the bathroom sufficed, but a brighter light option would be a significant improvement. There was no light in the entry way which contained the only full length mirror for dressing. The large window had both sheer and block out blinds, which was important for privacy because there was a direct view into other rooms. However, access to outside light was limited, even during the day, because there was no privacy without the sheer blinds, and the window faced a large concrete yard (not a carpark, just un-utilised space within the hotel's property line) with a few (mostly dead) plants. The result was a depressing view and low light (even when none of the blinds were used). The location is very convenient to Southern Cross station - making access to public transport across the city and commuting to and from the airport via the skybus extremely easy.

Cons:

The hotel is relatively new so there was no build up of grim, but I was dissapointed to find an extremely old orange and a plastic takeaway container of rotten food under the lounge. This indicates the room was not properly cleaned when previous occupants left (probably several given the state of decay of the produce left) or when they made up my room. I stayed 4 nights so cleaning should have occured during that time. Mini bar prices were indicated but the bar fridge was not stocked other than provision of milk and room service hours were short, inconsistent and not advised in the hotel directory. When I googled, it appeared service was meant to be 24h, but on all occasions the room service app stopped working before 10 pm. It did not advise room service was closed, but instead displayed a vague error message (so I wasted time trying again at different times), and my calls to reception and room service were ignored (I called numerous times prior to and after 10 pm and on different days) even when the reception desk remained staffed (which I noticed because I had to redress to shop for a food and beverages. It would make sense to stock the mini bar if room service closes early. At check-out, I was asked to indicate which mini bar items I used despite none being stocked. Given the produce I found under the couch, I am no longer sure if the milk left in the minibar was provided by the hotel or left by previous guests, especially given there were two different brands of the same product. I found this quite creepy when I realised, but was relieved they were at least unopened and within date.

2026-10-27 • via Nuitee
M
Mor • couple • il
8
מעולה
Pros:

מלון שיקי מרכזי נקי ומסודר יש בו כל מה שצריך הוא נוח והצוות מהמם

2026-10-26 • via Nuitee
G
Geraldine • couple • au
8
2026-10-18 • via Nuitee
R
Raelle • couple • au
10
Exceptional and unique
Pros:

Loved the hotel decor and the floor to ceiling windows in rooms

2026-10-17 • via Nuitee
C
Camilla • solo_traveller • au
10
Luxury and location
Pros:

I just love the decor and the bedrooms and the breakfast buffet!!

2026-10-16 • via Nuitee
R
Rachel • couple • it
10
Cons:

The only thing we thought could have been better was the late night room service. Food quality was fine but communication caused some delays and not very many options (especially when advertised 24/7 room service. But that's a tiny thing

2026-10-16 • via Nuitee
J
Jeff • family_with_children • au
10
2026-10-14 • via Nuitee
L
LOCATELLI • couple • fr
8
2026-10-12 • via Nuitee
J
jenny • couple • au
8
Comfortable room and staff very helpful and friendly . Breakfast was lovely 😊.
Pros:

Close to station and South Bank / CBD

Cons:

Had to ask for towels for bathroom , room was smaller than I thought . Otherwise nice place to stay .

2026-10-11 • via Nuitee
R
Robert • couple • ca
8
Decouverte du centre de Melbourne
Pros:

Bien placé pour visiter le centre de Melbourne et acces facile depuis l’aeroport. Plusieurs options de restaurants a proximité. Personnel tres amical.

Cons:

Nettoyage des tapis de corridors un peu deficient.

2026-10-08 • via Nuitee
G
Gerelmaa • couple • au
5
It was ok, but could’ve stayed much better place for a price I paid
Pros:

Had positive experience previously in Indigo hotels, so expected this one to be the same

Cons:

Was very dirty and dusty, I don’t thing carpets hasn’t been vacuumed for a quiet long time.
I had to change my initial room as I couldn’t sleep due to bathroom smell. It smelled like a poor public toilet.

2026-10-07 • via Nuitee
C
Christian • solo_traveller • au
10
2026-09-19 • via Nuitee
W
William • couple • au
9
2026-09-17 • via Nuitee
D
Domino • solo_traveller • au
9
Pros:

decor and room

Cons:

a double powerpoint adjacent to the table in the room (there is one but lamp is plugged into it) would be helpful for working in the room on a laptop with the lamp on.

2026-09-17 • via Nuitee
D
David • solo_traveller • au
9
2026-09-16 • via Nuitee
A
Andrew • solo_traveller • au
7
2026-09-13 • via Nuitee
H
Hironobu • solo_traveller • jp
6
2026-09-11 • via Nuitee
C
Chad • couple • au
9
2026-09-11 • via Nuitee