Crystal Hotel Apartments Entebbe

Hotels
•
Sula IA
6 (1 reviews)
Kampala - Entebbe Road, Entebbe , Entebbe , UG
256-704023485

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Facilities

Free WiFi
24-hour front desk
Terrace
Designated smoking area
Free airport transportation
ATM/banking
Television in common areas
Safe-deposit box at front desk
Wheelchair accessible parking
Free self parking
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Friendly and welcoming staff (Patricia mentioned)
Convenient location (near UN base)
Proximity to airport
Swift check-in
Good bathroom/shower facilities
Good value for money
Cons:
Fully booked / sent away (no stay)
Limited amenities
Minor delays in service
Wrong room type on arrival (2-room booked -> studio)
Missing mosquito net on extra bed
Breakfast issues / missing breakfast

Categories

Cleanliness
7
Multiple guests specifically praised room cleanliness (one used 'Propreté'), indicating generally good housekeeping.
Service
6
Staff frequently described as friendly and welcoming (Patricia singled out), with swift check-in in some cases; however, there were service failures (fully booked sent away) and occasional minor delays.
Location
7.5
Location repeatedly praised as convenient — close to the UN base and airport — making stays easier for many guests.
Room Quality
6
Beds and bathrooms/shower were often described positively, but room-allocation issues (booked 2-room but given a studio) and missing mosquito net lowered perceived room quality for some.
Amenities
5
Several guests noted limited amenities and specific missing items (e.g., mosquito net), suggesting below-average amenities for some stays.
Value for Money
6.5
At least one review explicitly called it good value for money and others did not dispute pricing, indicating slightly above-average value perception.
Food and Beverage
4
Breakfast was a recurring complaint (missing or problematic), producing a noticeably negative sentiment for F&B.
Overall Experience
6
Mixed overall: many guests reported pleasant or excellent stays with friendly staff, but significant negative incidents (no-stay due to full booking, room mix-ups) tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 08:45

Property Description

Onsite Massages and Bicycles for Rent - Indulge in relaxation with onsite massages or explore the area with bicycles available for rent.

Complimentary WiFi and Room Service - Stay connected with free wireless internet access and enjoy the convenience of room service during limited hours.

Business Center and Complimentary Airport Shuttle - Take advantage of the business center services and enjoy the convenience of a complimentary roundtrip airport shuttle available 24/7.

Book your stay at Crystal Hotel Apartments Entebbe to experience these amenities and more for a memorable visit.

Important information:

Pamper yourself with onsite massages or enjoy recreation amenities such as bicycles to rent. This hotel also features complimentary wireless internet access and a television in a common area.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EBB

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Gap period enforced between guest stays - 48 hours

  • General

    Gloves are available to guests

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

6
Based on 1 reviews
Cleanliness: 7
Service: 6
Location: 7.5
Room Quality: 6
Amenities: 5
Value for Money: 6.5
Food and Beverage: 4
Overall Experience: 6
R
Racheal • solo_traveller • us
10
Comfortable stay in a convenient location with friendly service.
Pros:

The apartment was clean, comfortable, and in a convenient location close to the UN base. The staff were friendly and the environment felt quiet and welcoming.

2026-06-20 • via Nuitee
F
Frankline • couple • gr
10
A comfortable and convenient stay with friendly service.
Pros:

The apartment was clean, comfortable, and in a convenient location near the UN Base. The staff was welcoming and responsive, and the room setup made the stay peaceful and relaxing.

2026-05-28 • via Nuitee
F
Flavia Mugala • solo_traveller • na
1
No stay
Pros:

The facility was fully booked. I was sent away

Cons:

The facility was fully booked. I was sent away

2026-05-21 • via Nuitee
K
Kerai Kanti • solo_traveller • ug
4
2026-04-23 • via Nuitee
K
Kiranda • couple • us
10
A comfortable and pleasant stay in a convenient location.
Pros:

I really liked the cleanliness of the room and how comfortable the bed was. The environment was calm and relaxing, and the location is very convenient, especially being close to the UN base. The staff were friendly and welcoming, which made the stay even better.

Cons:

There were a few minor issues such as limited amenities and slight delays in service, but nothing too serious to affect the overall experience.

2026-03-25 • via Nuitee
M
Mutesi • solo_traveller • ug
9
Excellent
Pros:

The ambiance was excellent, the workers were very good especially Patricia was so friendly and calm🥰🥰🥰

Cons:

Non

2026-03-09 • via Nuitee
J
Jean • solo_traveller • fr
8
Très bien
Pros:

Propreté

2026-03-08 • via Nuitee
M
Mutesi • couple • rw
5
Good
Pros:

Good

Cons:

Good

2026-03-08 • via Nuitee
G
Grace • couple • ug
10
2026-02-24 • via Nuitee
A
Augustus • couple • gb
10
My stay at Crystal Apartments was absolutely exceptional! The location is perfect —which made everything so convenient a
Pros:

Perfect

2026-02-14 • via Nuitee
F
Fafa • couple • ug
8
Good service
Pros:

Proximity with the airport, how the apartment manager received us, the swiftness with checking in

Cons:

N/A

2026-01-11 • via Nuitee
M
Mikayla • extended_group • fi
4
Apart from the issue with the type of room. The stay was good
Pros:

The staff did make us feel welcome and did their best to help us. Bathroom and shower facilities were great.

Cons:

We booked for a 2-room apartment and when we arrived we were told they were all taken. We ended up in a studio, the extra bed therefore didn’t have a mosquito net over it.

2025-12-27 • via Nuitee
D
Deus • solo_traveller • tz
10
Pros:

Every thing except break fast

Cons:

Breakfast

2025-12-18 • via Nuitee
A
Adebayo • solo_traveller • ke
9
Excellent place with good value for money.
Pros:

The location and staff

Cons:

Nothing not to like

2025-12-11 • via Nuitee
O
Oyase • solo_traveller • ng
10
Pros:

Everything

Cons:

Nothing

2025-11-28 • via Nuitee
P
PSFirstLove • couple • ug
3
2025-11-20 • via Nuitee
A
Anthony • couple • ng
1
2025-11-04 • via Nuitee
D
David • solo_traveller • gb
2
Pros:

Close to Airport and felt secure because of UN bace entrance at top of the street.

Cons:

No washing machine as promised. Gas cooker but no gas or electric connected..over looked Surge ponds the mosquitos were impressive!!! Mosquito net didn't fit the bed.

2025-10-30 • via Nuitee
V
Vaunf • solo_traveller • au
6
2025-10-26 • via Nuitee
K
Kasimbu • solo_traveller • ke
6
2025-10-12 • via Nuitee