Holiday Inn Express Harrisburg East by IHG

Nothing

Que hasta el día de hoy no me han reembolsado mi depósito de 50 $ no se porque de tardan tanto ya pasaron 12 días

Place looked worn , elevators dirty, carpets dirty, toilet seat beat up with cuts.

Rooms weren’t ready when we arrived. Multiple other guests were complaining about room uncleanliness or maintenance issues. Facilities were old and dingy.

The fact that I booked and an hour later was called to say there was no rooms and I have yet to get my refund because I booked 3rd party.

Bathroom floor was very, dirty also need a friendly young man i think his name was John to get soaps and conditioners

Chairs in breakfast area and lobby very much worn and should be replaced. Many updates needed. Rooms were not available for check in until almost 5. Lots of people and luggage waiting in the lobby. The sole receptionist did his best to juggle guests trying to check in, storing luggage and dealing with a room full of people upset no rooms were available yet.

Payment: charged me twice and still I am figuring out on return of payment charged twice

The door don’t lock and only two towels for 4 person

The air conditioner in the room was abit noisy.

lots of the chairs in the breakfast area were disgusting, looked like 20 years old, ripped vinyl, it was bad, first thing i noticed when i walked in the hotel. and they are stacked to the left when you walk in, kind of looks like a cluster F**, and messy, not a first good impression. You can tell the elevator is old, it goes really really slow, hopefull it is at the very leaset well maintained and updated maintenance wise. At nightime, the front of the hotel is super dark, i mean really dark. You should have lights installed all across the front of the hotel, for safety and security reasons. You dont feel safe coming home from being out late at night, and the parking lot is dark, especially the front of the Hotel itself, where it should be lit up. AC in our room probably needed a Refrigerant charge, was not as cool as other hotels on average i have been in. Bathroom was kind of gross. FLoor tile grout was black with dirt, in the bathroom and entrance way. needs to be heavy steam cleaned or something, and then sealed. Tub grout was kind of gross, shower head was a little rusty looking, not great. back of bathroom door (facing toilet), was all chewed up at the bottom, and like flaking at the bottom. When i ran the water in the sink, it started filling up right away and not draining, i knew enough to go underneath the sink, to push or pull, to make the sink drain go up, and open up, so the water drained down, other people staying there may not have known that. In the hallway, outside my room, when looking at my door, at the top, i could actually see wiring, lots of gaps to see it all along the hallway (lots of cat 5/6 network cables, blue was the color) and all the runs. It was horribly hidden, look like an un licensed contractor did a shoddy job or something to try to conceal it. I think lots of the place needs updating, especially the bathrooms, put some auto air fresheners in the hallway, make it look and better. I expected better from Holiday Inn .