Park Plaza Victoria Amsterdam

Hotels
Park Plaza Hotels & Resorts
8.6 (11991 reviews)
Damrak 1 - 5 , Amsterdam , nl

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Excellent food
Cons:
Issues with room cleanliness
Some staff training needs improvement

Categories

Cleanliness
7.81
There were reports of rooms not being cleaned properly, which impacted the overall perception.
Service
8.78
Most staff were friendly and helpful, though one staff member received criticism for poor customer service.
Location
9.32
The hotel is centrally located with good proximity to major attractions.
Room Quality
7.27
Some rooms felt soulless and had noise issues due to location.
Amenities
9.3
Facilities like the swimming pool and breakfast were highly praised.
Value for Money
8.26
The amenities and quality of service justifies the overall cost.
Food and Beverage
9.31
The food quality received excellent reviews, particularly the breakfast options.
Overall Experience
8.78
Despite some drawbacks, the overall stay was enjoyable and lived up to expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:08

Property Description

Historical Building & Prime Location
Park Plaza Victoria Amsterdam, housed in a historical building opposite Amsterdam Central Station, offers a charming stay with easy access to the city's key attractions.

Well-Appointed Guest Rooms
The hotel's 4-star accommodation boasts elegantly decorated rooms featuring modern amenities like air conditioning, private bathrooms, and coffee/tea facilities, ensuring a comfortable and relaxing stay for guests.

Culinary Delights & Dining Experience
Indulge in a culinary journey at the brasserie and contemporary restaurant, offering quality Dutch food with international influences. Don't forget to unwind at VIC's BAR with a selection of drinks and a relaxing ambiance.

Experience luxury and convenience at Park Plaza Victoria Amsterdam. Book now for an unforgettable stay in the heart of Amsterdam!

Important information:

The hotel will check the validity of the credit card at the time of booking. If the credit card is proven to be invalid, you will have 24 hours to provide the hotel with a new valid credit card. Your reservation will be canceled if you fail to provide a valid credit card within 24 hours.

The credit card holder must be present upon arrival with the credit card used for the reservation. The hotel does not accept third party credit card payments.

Guests are required to show photo identification upon check in.

Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The property will contact you following your reservation.

Please inform the property in advance of your stay if you plan to bring a dog.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform the property in advance if you plan to bring a dog. A surcharge of €25 per dog, per day applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.6
Based on 11991 reviews
Cleanliness: 7.81
Service: 8.78
Location: 9.32
Room Quality: 7.27
Amenities: 9.3
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 8.78
M
markcZ7193ED Family London, England
10
Great breakfasts whilst in Amsterdam
Pros:

Our family of four found Carsten's cafe for breakfast and went there daily. Looked after by Berto, the manager, he was friendly, warm, and very welcoming. Had 4 excellent days of breakfasts there, along with Berto's great team. Just arrived home yesterday and had a great time all round, not least because we started the day at Carsten's.

2026-08-08 via Tripadvisor
S
Simon couple au
8
Def recommend this hotel
Pros:

Location was great. Right opposite train station

2026-08-08 via Nuitee
A
Alharbi couple sa
7
2026-08-08 via Nuitee
G
gxg82 NONE Bucharest
10
Royal treatment
Pros:

We felt like royalty. Outstanding view of the canal. Quick access to the city center. Everything was exceptional!

2026-08-07 via Tripadvisor
Славчо Айдаров solo_traveller bg
10
Най-добрия хотел в Амстердам
Pros:

Всичко, бил съм в хотел от веригата в Лондон и затова предпочетох отново да отседнем тук в същият хотел. Прекрасен хотел с всички удобства , страхотна локация чудесен ресторант и просторни стаи. Препоръчвам го на всички които смятат да отседнал в Амстердам.

2026-08-07 via Nuitee
M
Mark couple au
9
Hotel is great - location, rooms and staff were all top notch
Pros:

Location is great - close to train station and walking distance to everything. Canal view room was very bright and airy, and the size of the room was excellent. Staff were very friendly and helpful.

Cons:

Nothing

2026-08-07 via Nuitee
J
Josephine family_with_children gb
9
Excellent location. Very kind staff . Kids enjoyed their stay. Very spacious room
Pros:

Excellent options for breakfast. Great for both adults and kids . Staff very friendly

Cons:

Nothing

2026-08-07 via Nuitee
F
Faten couple sa
9
2026-08-07 via Nuitee
S
S9023ICelainec Couples
8
A mixed review due to eco status not highlighted
Pros:

This is a mixed review
We have just spent 3 nights here for our wedding anniversary booked into a Superior king Room with canal view
On first impressions the room was lovely spacious with a modern feel and digital controls for air-con, lighting, curtain closure, do not disturb and clean room
The bathroom was modern with walk in double sized shower and lovely fluffy towels and toiletries provided
Unfortunately we noticed immediately that one of the bedside digital controls was not working which we reported to the hotel reception
The following morning the hotel on call manager, Betty, approached us at breakfast and apologised and offered to move us to a room with a bath in the floor above us
Unfortunately we couldn’t view the room she could offer as the hotel was full so we politely declined as we prefer a walk in shower and were concerned we would not like the room as much
We explained it was our 42nd wedding anniversary and we were planning to be out all day
On returning to our room a bottle of Prosecco and a sweet treat awaited in compliments of the staff and a card apologising
All very lovely thank you Betty for the gesture
But I was aware by that house keeping had not been in the room
Thinking an oversight due to confusion around the room swap I did not highlight this
However, on our third day after being out all day again with room clean sign on it had not attended again
I mentioned to reception who explained the eco status of the hotel which we were told we’d agreed to?
Not to our knowledge
It isn’t so much the clean towels or bedding as agreed we don’t change them daily at home
But the bins weren’t emptied or coffee station replenished
For €366 a night I think 2 coffee pods to last our three day stay is unacceptable
Reception did send clean towels while we were out at dinner but did not remove the used ones or leave any coffee pods
we were informed that housekeeping finished at 17:30hours
All the staff have been lovely and friendly and obviously the eco status is Hotel policy I do think this should be highlighted to guests on arrival
And do think bins should be emptied and coffee station replenished daily
The breakfast which was included was buffet style and had lots of choice which was replenished throughout and the staff greeting us and on duty for our stay were friendly, helpful and polite
The bar area was small but staff were lovely too

2026-08-06 via Tripadvisor
K
Khaled family_with_children qa
10
2026-08-06 via Nuitee
N
Nieves family_with_children nl
8
2026-08-06 via Nuitee
K
Kevin family_with_children tt
10
2026-08-06 via Nuitee
K
Kelsey-Sarah couple za
10
Pros:

The breakfast is amazing, the rooms are gorgeous and comfortable, the staff are welcoming and helpful and the location is unbeatable.

2026-08-06 via Nuitee
E
Egemen Koray couple ae
5
Konum harici memnun kaldığımız bir nokta yok. Bu 2. Kalışımız. İlkinde memnum ayrılmıştık bu kez hiç beğenmedik.
Pros:

Konumu çok güzel

Cons:

Diş macunu, makyaj pamuğu bile yoktu. Odalar tozluydu.

2026-08-06 via Nuitee
T
Tracy couple za
9
2026-08-06 via Nuitee
D
Deepali couple in
7
2026-08-06 via Nuitee
D
Dawood couple pk
10
Pros:

Location of the hotel

2026-08-06 via Nuitee
J
jisoo solo_traveller kr
1
2026-08-05 via Nuitee
A
Alexandra couple de
10
Um Amsterdam fußläufig zu erkunden, genial
Pros:

Die Lage und das Frühstück waren genial

Cons:

Gab nichts

2026-08-05 via Nuitee
S
Sarit family_with_children il
10
2026-08-05 via Nuitee