Best Western Plus Indianapolis NW Hotel

Hotels
•
Best Western Plus
7.9 (207 reviews)
7220 Woodland Drive, Indianapolis, Indiana, 46278 , Indianapolis , US
+1 317-290-1212

listing image 1
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Children allowed
Pets allowed

Facilities

Elevator
Conference space
Golfing nearby
Fireplace in lobby
Free breakfast
Express check-out
Meeting rooms
Smoke-free property
Grocery/convenience store
Assistive listening devices available
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Clean and tidy rooms (many guests)
Good value for money / good price
Well-equipped gym
Pool described as refreshing/pleasant by several guests
Easy check-in and prompt return of lost items
Family friendly
Well-maintained property (many mentions)
Cons:
Inconsistent housekeeping / some unclean rooms
Breakfast issues (ran out of food, poor quality items)
Front desk/service lapses (unresponsive or rude staff)
Occasional room issues (small rooms, AC or TV failures)
Room smelled of marijuana in one case and manager dispute
Pool closure reported by a guest
Poor communication between staff reported
Lack of toiletries / insufficient towels/washcloths

Categories

Cleanliness
7.2
Mixed: many guests reported clean, tidy rooms and property, but several guests experienced unclean rooms, missing housekeeping, and one room with a strong marijuana odor.
Service
8.6
Generally positive: numerous mentions of helpful, friendly and prompt staff (manager mailed back a lost item), though some reports cite indifferent or rude front desk staff and poor communication.
Location
7.9
Not mentioned in reviews; assigned target overall rating.
Room Quality
7.1
Mixed: comfortable beds and some well-maintained rooms, but complaints about small rooms, AC failures, TV issues, inappropriate room assignment (handicapped room) and inconsistent housekeeping.
Amenities
8.3
Generally good: gym described as well equipped and pool/fitness facilities praised, though one guest noted a pool closure sign and occasional operational glitches.
Value for Money
9
Strong positive sentiment: multiple guests explicitly commented on good price, good quality and great value for money.
Food and Beverage
6.8
Mixed to below average: breakfast described as acceptable or good by some, but several guests reported items running out early, overcooked/undercooked items and poor egg quality.
Overall Experience
8.3
Generally positive overall with many excellent stays and friendly staff, tempered by recurring breakfast issues, occasional unclean rooms and front desk/service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Experience comfort and convenience at the Best Western Plus Indianapolis NW Hotel, a perfect getaway near SportZone.

Prime Location
Situated just a short drive from major attractions like the Indianapolis Motor Speedway and the Children's Museum, our hotel places you right in the heart of Indianapolis.

Comfortable Accommodations
Our spacious rooms come equipped with refrigerators and microwaves, ensuring you feel right at home. Stay connected with complimentary Wi-Fi and unwind with cable programming.

Exceptional Amenities
Enjoy a delightful start to your day with a complimentary buffet breakfast, then relax in our indoor pool or keep fit in the 24-hour fitness center. With a business center and meeting space available, everything you need is right here.

Don’t miss the opportunity to enhance your Indianapolis experience—book your stay now!

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 207 reviews
Cleanliness: 7.2
Service: 8.6
Location: 7.9
Room Quality: 7.1
Amenities: 8.3
Value for Money: 9
Food and Beverage: 6.8
Overall Experience: 8.3
T
Tiffany • family
8
Pros:

We love the fact that the hotel was pet friendly. Breakfast was acceptable. Staff were helpful.

2025-10-12 • via Nuitee
J
Joseph • partner
6
Pros:

Pool had a closed sign on it. Person at desk acted like he could care less.

2025-10-09 • via Nuitee
A
Alba • family_with_children
10
Pros:

The property have everything I need. Front desk was always available and the employees was great. Room was comfort and clean. The gym was equiped. Breakfast was good!

2025-10-07 • via Nuitee
P
Paula • partner
6
Pros:

The property needed quite a bit of maintenance work. The breakfast area was clean and generally kept filled.

2025-10-07 • via Nuitee
M
Michael
6
Pros:

Tv was not working. Front desk did not answer when I called to try to resolve. Callled the front desk 5 times.

2025-10-06 • via Nuitee
A
Amy
8
Good price, good quality.
Pros:

Room was clean and comfortable. Pool was refreshing. The only negative was the breakfast. We were down there at 8:30 and they had already run out of almost everything.

2025-10-06 • via Nuitee
N
norman
8
Pros:

Good clean hotel. Great value for money.

2025-10-06 • via Nuitee
K
Kelsey • family_with_children
8
Pros:

Staff was great

2025-10-05 • via Nuitee
W
William • family
2
Pros:

Property looks well maintained but our room smelled horribly of marijuana and hotel manager would not give a refund for a room we booked in good faith and low and behold after I kept standing around front desk they magically had a new room after we were told they were sold out. Disgusting to not give a refund and then lie about having a room to switch us into.

2025-10-05 • via Nuitee
S
Stephen • family
10
Pros:

Nice clean room

2025-10-05 • via Nuitee
N
Natasia • family
10
Pros:

Everything was wonderful

2025-10-05 • via Nuitee
T
Thomas • partner
10
Pros:

Quiet, and clean property. Very friendly and efficient staff

2025-10-05 • via Nuitee
M
Meg
4
Pros:

First room was not cleaned. Second room AC didn’t work and couldn’t open windows.

2025-10-05 • via Nuitee
G
GINA • family
10
Pros:

Check in was easy. Staff was friendly. Bed and pillows are comfortable.

2025-10-04 • via Nuitee
A
Ahmad
10
Pros:

Great service

2025-10-02 • via Nuitee
M
Maureen
8
Pros:

Property was well maintained. A few glitches with the computer system which the staff were able to solve after a bit of delay. Nice quiet room and lovely pool and fitness centre

2025-10-02 • via Nuitee
T
Travis
10
Pros:

Staff was friendly. Great hotel for the price.

2025-09-29 • via Nuitee
A
Alicia
10
Pros:

One night stay. Quiet and comfortable. I left my iPad and PlayStation cord plugged in in the room, and the hotel manager mailed it back promptly!

2025-09-27 • via Nuitee
C
Charlie • partner
8
Pros:

.

2025-09-26 • via Nuitee
R
Ruthanna • family
10
Pros:

Family friendly

2025-09-26 • via Nuitee