Palacio de los Duques, a Gran Meliá Hotel - The Leading Hotels of the World

Hotels
•
Gran Melia Hotels & Resorts
9.2 (1835 reviews)
Cuesta Santo Domingo, 5 y 7 , Madrid , es

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Small room size
Cleanliness issues

Categories

Cleanliness
8.38
Cleanliness needed improvement as guests mentioned issues with the room's cleanliness.
Service
9.35
Overall staff service was highlighted positively, though there are mentions of occasional arrogance.
Location
9.89
Consistently praised for its fantastic location near major attractions.
Room Quality
8.84
Rooms were reported as comfortable but smaller than expected.
Amenities
8.87
Amenities like the rooftop pool and breakfast were well-received.
Value for Money
9.33
The quality and service justify the price point according to several guests.
Food and Beverage
9.38
The breakfast is highly praised, with a good variety.
Overall Experience
9.55
Guests had a generally wonderful experience, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:53

Property Description

Luxurious Accommodation
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers elegantly designed rooms and suites with modern amenities, including a 49-inch LED-TV, Nespresso coffee machine, and free WiFi. The private bathrooms are equipped with upscale features like heated floors and premium toiletries.

Gastronomic Delights
Indulge in a culinary journey at the hotel's 3 restaurants, where you can savor Spanish and French cuisines paired with exquisite wines. Unwind at the bar or enjoy a tranquil moment at the tea corner, offering a variety of beverages to suit your taste.

Exceptional Facilities
Experience ultimate relaxation at the Thai Room wellness center or stay active at the 24-hour gym. Don't miss the opportunity to take a dip in the seasonal rooftop pool while enjoying panoramic city views. With its historic garden and proximity to Madrid's iconic landmarks, this hotel is a perfect blend of luxury and convenience.

To experience the epitome of luxury and hospitality, book your stay at Palacio de los Duques Gran Meliá - The Leading Hotels of the World today.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note this area has some parking restrictions. Guests must contact the hotel in order to provide their car number.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 1835 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.89
Room Quality: 8.84
Amenities: 8.87
Value for Money: 9.33
Food and Beverage: 9.38
Overall Experience: 9.55
A
Abdelhafid • couple • nl
5
Niks bijzonders voor de prijs
Pros:

Locatie

Cons:

We kregen eerst een ander kamer dan we geboekt hadden

2026-05-23 • via Nuitee
K
Kathleen • family_with_children • gb
9
A beautiful regal experience
Pros:

Such a fabulous hotel with amazing staff. Nothing too much trouble form start to finish. Breakfast was suberb as was our room.

Cons:

the wet room slightly leaked - but nothing major

2026-05-22 • via Nuitee
G
Gillian • couple • gb
10
A fantastic welcoming hotel.
Pros:

We loved everything about the hotel? The building, modern but traditional. The staff super attentive without being over bearing. The bedrooms were beautifully decorated and exceptionally clean.

Cons:

Nothing other than I had to leave !

2026-05-21 • via Nuitee
M
Merri • extended_group • us
9
Wonderful
Pros:

everything

2026-05-21 • via Nuitee
A
Annette • extended_group • de
5
Teuer und Mittel, sehr unpersönlich
Pros:

Die Lage
Die rooftopbar

Cons:

Die Beleuchtung
Kein barbetrieb

2026-05-21 • via Nuitee
J
Jiří • couple • cz
10
Pros:

Snídaně byla výborná, velký výběr.
Poloha hotelu skvělá, v centru města.

Cons:

Nic.

2026-05-20 • via Nuitee
T
Thomas • extended_group • de
9
2026-05-20 • via Nuitee
J
John • couple • gb
10
Pros:

Amazing rooms, gardens and facilities. Staff very welcoming

Cons:

Nothing

2026-05-20 • via Nuitee
D
Danette • solo_traveller • us
10
Exceptionally excellent in every aspect!
Pros:

Absolutely sublime--perfection in all aspects! The property is stunning and while very close to everything is tucked away on a quiet side street so it offers a tranquil escape. The hotel is perfect, elegant, elite and luxurious without being too stiff. From check in with the highly professional team to every aspect of our stay, this hotel is a.master class in pure excellence. Our Deluxe room was spotless and comfortable with every amenity possible. The lobby, rooftop pool and bar, were beautiful and inviting. Food is impeccable, and every team member was kind, courteous, helpful and warm. I cannot say enough positive kind words about this hotel, and we cannot wait to return to experience this beautiful hotel again!

Cons:

Everything was stunning and perfect!

2026-05-20 • via Nuitee
S
Suman • extended_group • ae
10
2026-05-20 • via Nuitee
G
gaurav • couple • hk
10
Very nice property
Pros:

Great property, beautiful interiors

2026-05-20 • via Nuitee
E
Ernst • couple • nl
10
2026-05-18 • via Nuitee
A
andreas • couple • de
5
Ist den hohen Preis nicht wert
Pros:

Die Lage

Cons:

Schlechte Bar ,Bad unkomfortabel und klein, Frühstück trotz schöner Terrasse nur innen möglich unter beengten Verhältnissen…insgesamt kein 5 Sterne Niveau

2026-05-17 • via Nuitee
J
Jean Luc • extended_group • fr
10
2026-05-17 • via Nuitee
J
James • couple • gb
9
Perfect hotel for a long weekend break
Pros:

Lovely staff and perfect quiet location

Cons:

Not a lot

2026-05-16 • via Nuitee
L
Leisa • couple • au
9
Cons:

Nothing

2026-05-15 • via Nuitee
K
Kiti • couple • gb
10
2026-05-15 • via Nuitee
G
Grazyna • couple • pl
10
Pros:

Amazing hotel in a beautiful Palace.Georgeos common interiors.Very polite stuff.Very clean .All necesery equipments in the room plus plenty of small details,which make you stay very comfortable.

2026-05-13 • via Nuitee
A
Andre • extended_group • br
9
Pros:

Café da manhã maravilhoso!!!

2026-05-13 • via Nuitee
P
Pierre-yves • solo_traveller • dk
9
L’ endroit ideal pour profiter de Madrid .
Pros:

La gentillesse de l’ ensemble du personel est superbe . Un incident mineur a ete parfaitement regle et tres rapidement . Merci notemment a Cristina Soler . Un grand merci a tous . Nous reviendrons . Pierre - Yves Jullien

2026-05-12 • via Nuitee