Petousis Hotel & Suites

Nous étions en suite avec piscine privative. La chambre était très grande et propre avec un très bon matelas. Grand choix au petit déjeuner.

Un hôtel neuf, calme, taille petite, très cosy. Tout est dans le détail -- attentionné aux clients (ni trop ni moins), équipements bien pensés, très très propre!!!!

Beautiful hotel, amazing staff, massage with Maria was absolutely amazing, would definitely return.

המלון חדש, נראה מעולה קיבלנו סוויטה גוניור שהתאימה והספיקה לזוג עם תינוק, סידרו לנו מיטת תינוק עוד לפני שהגענו.
יש במלון בריכות טובות וג'קוזי, הטברנה של המלון מעולה עם איזור משחקים מעולה לילדים והאוכל טעים.
תחבורה ציבורית זמינה לשדה התעופה ולעיר בזמינות טובה.
ארוחת בוקר טובה

Sauberkeit, Buffet schön angerichtet und grosse Auswahl

מלון מושלם!מיקום מעולה!!!
המלון באיזור אמאדורה, 15 דק נסיעה בערך משדה תעופה הרקליון.
שירות וצוות מעולים!
בנוסף יש מסעדה של המלון שנקראת פיטוסיס טעימה ממש!!!כל יום אכלנו בה צהריים/ערב.
בקיצור ממליצה מאוד!!!!!

Just come back from a five night stay and would have liked to stay longer if it would have been possible for us.
Went as a family of 4 with two teenage girls.
First of all I'd like to thank all the staff members as they try their best to help you throughout your stay, always making sure you are ok and are all very polite.
We stayed in a suite which had really comfy beds ( even the sofa beds ) , a fridge, 2 TVs, a safe and a large shower which was nice and powerful, also had a big balcony with table and chairs.
We stayed on a half board basis and the breakfast and evening meal were very nice and we always found things that we liked. Plenty of healthy options and full breakfast options. Only negatives about the breakfast was the sausages and the coffee machine but everything else was really good.
The drinks from the two bars were good, think I was paying about €6 a pint.
The two pools were also good, on arrival you are given little cards which allows you to get clean towels every day and then you get them back when you hand the dirty towels back, we never struggled to get sunbeds which is a big plus for us.
The hotel is a short walk ( 2-3 mins ) to the beach where you will find an excellent bar/restaurant called Heaven, the food, drinks and the atmosphere here were fantastic, was paying €5 for a pint of Fix beer which is so nice. Also do the usual Mythos etc.
There are also a few little supermarkets across the road which are very good for prices and are open very late.
The waterpark transfer picked us up directly across the road from a little bus stop.
The area itself felt really safe with a happy vibe.
On our last day we were able to put our cases in the luggage room as we weren't flying til around midnight and had access to showers which were next to the little gym so spent the whole day around the pool.
If you want a nice chilled relaxing holiday with friendly people around then definitely come here. We look forward to returning in the future.
Thanks again to all the staff at petousis.

We liked the hotel overall but had a couple of issues. This was a birthday trip and the hotel charged €25 for room decorations, when we arrived this was one happy birthday banner and a handful of small balloons on the bed, which was very disappointing for the price, however they did agree to lower the fee to €15. There were also some minor issues with our room such as a broken bin and a hornets nest on our balcony. The final issue was unfortunately with a member of staff - my partner has eczema and a staff member pointed this out by saying “What’s wrong with your face?” (completely out of the blue given we were at the bar ordering a drink) which caused unnecessary upset.

We have just returned from this hotel.
Hotel has a welcoming feel, towels changes daily and rooms kept cool and clean. Staff are without exception so friendly and professional and a special shout out to the lifeguard at the pool who took great care to look after everyone.
Ideally situated with the beach a straight, flat 5 minutes walk with plenty of sun beds to hire at a reasonable price . good choice of restaurants within walking distance. We particularly enjoyed the Petousis restaurant, always busy, great vibes and food excellent.
We only stayed for a week and didn’t do a huge amount of exploring past the pool and beach as that was what we needed for the week but I know there would be plenty to visit if you fancied trips out.
Would definitely stay again 🩷

We’ve just arrived home after 11 nights at this lovely little hotel as a family with two adult daughters. We had a double and a junior suite, and after emailing the hotel in advance, they accommodated our request for the rooms to be close together.

The rooms are modern, clean and have excellent adjustable air con. The junior suite had a huge balcony and is a great size. There is water in the fridge on arrival as well as a fruit bowl and small bottle of wine.

The air con wasn’t too noisy and it did help drown out some of the traffic noise from the nearby main road.

Two pools are both great, one is near the pool bar and has more natural shade and grassed areas. Our favourite was the more modern pool and we always found beds.

We had a few lunches sat in the shade next to the main bar and the portions are huge. The food is tasty and the drinks, while a bit pricey are well prepared.

Anna welcomed us when we arrived and she is always there with a smile and is a great asset to the hotel. As are the dynamic Babis and Babis duo who make great cocktails and have a great nature.

We stayed on a B&B basis and the breakfast selection was perfect. Something to please everybody and a great selection for all nationalities.

We ate one night in the adjacent hotel taverna, food was fine, service was great but it was just too noisy and canteen like for us. We tried a good few local restaurants and also went into Heraklion a few times for a change of scene.

The beach is a 2 min walk away and there’s plenty of options for beach bars/clubs.

We hired a car for a week and went exploring the island which I’d highly recommend.

Supermarket across the road from the taverna does baguettes, sandwiches and huge fresh doughnuts. A couple of places to get crepes and sweet treats from.

The resort would suit people who want the proximity to a big city but also beach options on the door step.

If I could put this hotel and its staff in a quieter location I would but that would be the only thing stopping us returning but given the high level of repeat guests it really appeals.

Thank you for a lovely welcome and a wonderful holiday

Booked this hotel as we wanted a smaller, quieter hotel from the previous years holiday. It was exactly as described.

Hotel, room, staff and food amazing in a really relaxing environment…the herb gardens dotted around the pool and bar areas fantastic!

Back to the staff Maria in the wellness suite was amazing, Vangellis life guard and general top bloke really connected with us and the kids, couldn’t do enough for us - Kiki and Voula and both Babis’ and DeSara - made us feel at home…we will miss them! We will return! Thanks

Bonus the restaurant attached to the hotel is next level! Delicious food and great service!

The Smiths

Returned yesterday from this lovely family run hotel as family of four with a 19 and 23 year old. We had a interconnecting room in the block across the quiet road which suited us, but not sure I would of liked this if not with my family. The rooms were modern, beds and pillows comfortable. Shower always hot.
We had half board and the buffet restaurant was lovely and peaceful at both breakfast and evening meal.
All the staff we came across were friendly, a special mention to Babis and Katerina who served us during the day at the pool and also in the restaurant at night. Also the two ladies at the pool bar (Kiki and Voila). Thank you to the lady on reception who sorted out our late check out which cost €60 upto 6pm.
There was Greek music twice a week which was great. Even the manager has a song or two at the end. Talking of the manager he was very visible and interacted with guests.
Sunbeds were no problem getting every day. There were always some free during the day at either pool.
The life guard was always visible and helpful, he would even entertain the younger children in the pool by playing ball with them.
Would recommend this hotel for a quiet and relaxing break.

We’ve just returned from an 11-night stay at Petousis Hotel and Suites as a family of three (including our 13-year-old), and we had a great holiday.

We stayed in one of the suites, which was spacious, with comfortable beds, two great bathrooms, modern air con, and a private pool that we used every day. The welcome wine and fruit were a nice touch.

Housekeeping visited almost every day, and our housekeeper was excellent. We also made good use of the small air-conditioned gym (it has free weights, exercise bikes, and multi-gym machines) and had massages with Maria which we highly recommend.

The hotel facilities and service were excellent throughout. Breakfast has a wide variety and even though we visited at the height of the season, there was always somewhere to sit and plenty of food available. There are two main pools with enough sunbeds for everyone, plus a separate area for young children. There is a spacious bar where we watched a few World Cup matches and that had live music twice weekly. Most days we ordered drinks and good food poolside from the staff, who work extremely hard, smile, and are always around to help. The hotel manager too, was visible and often stopped for a friendly chat, which sets the tone for the whole team.

The location couldn't be better - a flat, two-minute walk down to the beach, and there are tourist shops, tavernas, and cafes along the strip outside the hotel where there is a supermarket and the busy Petousis restaurant. It’s also easy to take the bus into Heraklion from the stop opposite the hotel (buy tickets for €1.80 at the supermarket).

Overall, we really enjoyed our stay and would definitely recommend Petousis Hotel and Suites.

Had the best time here, the staff are thoughtful and cannot do enough for you, in particular Maria who provided the most relaxing foot and leg massage I have ever had and made me look years younger with a lymphatic drain massage, she’s super professional and made me feel so relaxed and comfortable. The life guard was so friendly with the children and accommodating even playing a game of volley ball and providing floaties. We will certainly be returning ❤️❤️❤️❤️❤️

Struttura a 3 minuti a piedi dal mare e a 10 minuti di macchina dal centro di Heraklion, in più ci sono due parcheggi gratuiti grandissimi per l’auto. La stanza che avevamo era moderna e dotata di tutto il necessario (tv smart, frigo, cassaforte armadio grande, phon, etcc) ,cambiavano gli asciugamani tutti i giorni. Avevamo una terrazza enorme vista mare in cui c’era lo stendi abiti. Abbiamo preso la mezza pensione, era tutto molto abbondante e c’era vasta scelta, il cibo è molto buono e fatto da loro. Le piscine sono molto belle e vengono pulite continuamente, c’è una piccola palestra e offrono 10 minuti di massaggio.

Unfortunately, our stay at Petousis Hotel & Suites was disappointing, and I wouldn’t choose to stay here again.

To start with, the room itself had several maintenance issues. The toilet flush had no handle or cover, which gave the bathroom an unfinished and poorly maintained appearance.

One of the biggest concerns was accessibility. We stayed in the family rooms building, which has no lift to access the first floor. When we asked about this, we were told there was “no need” because the building only has a ground floor and first floor. I found this response very disappointing, as it completely overlooks guests with disabilities, mobility issues, injuries, or anyone who struggles with stairs. For a hotel that advertises itself as a 4-star property, I expected accessibility to be taken far more seriously.

Another major issue was the hot water. Every morning there was little to no hot water, making it difficult to have a proper shower. It seemed as though the system couldn’t cope when multiple guests were using it at the same time.

The beds were also extremely uncomfortable. They were so firm that sleeping on a futon would genuinely have been more comfortable.

Noise was another significant problem. We could constantly hear traffic from the nearby road as well as children playing in the play area. We asked if it was possible to move rooms, but were told there were no other family rooms available. As my mum and I wanted separate beds, changing to a standard room wasn’t a suitable option.

Finally, the hotel’s organisation was extremely disappointing. On our first evening, we arrived late and decided it would be easiest to have dinner at the buffet. We were told it would cost €20 per person, which was perfectly fine. However, when my mum later went to pay, reception had no record of us using the buffet. She had signed her name and room number on a receipt at the time, yet they claimed they had no copy or record of it. It took quite a while to resolve before they were finally able to accept payment. It was frustrating that such a simple transaction became unnecessarily complicated due to poor record-keeping.

However, despite the many issues we encountered during our stay, I would like to acknowledge that most of the staff were extremely friendly, welcoming, and helpful. They did their best to assist us whenever we had a concern, and they were one of the few positive aspects of our experience.

Just returned from a fantastic holiday at this beautiful hotel.
Friendly staff, good location and immaculately clean.
Thank you to everyone at Petousis, we have rebooked… see you next year