Petousis Hotel & Suites

We’ve just arrived home after 11 nights at this lovely little hotel as a family with two adult daughters. We had a double and a junior suite, and after emailing the hotel in advance, they accommodated our request for the rooms to be close together.

The rooms are modern, clean and have excellent adjustable air con. The junior suite had a huge balcony and is a great size. There is water in the fridge on arrival as well as a fruit bowl and small bottle of wine.

The air con wasn’t too noisy and it did help drown out some of the traffic noise from the nearby main road.

Two pools are both great, one is near the pool bar and has more natural shade and grassed areas. Our favourite was the more modern pool and we always found beds.

We had a few lunches sat in the shade next to the main bar and the portions are huge. The food is tasty and the drinks, while a bit pricey are well prepared.

Anna welcomed us when we arrived and she is always there with a smile and is a great asset to the hotel. As are the dynamic Babis and Babis duo who make great cocktails and have a great nature.

We stayed on a B&B basis and the breakfast selection was perfect. Something to please everybody and a great selection for all nationalities.

We ate one night in the adjacent hotel taverna, food was fine, service was great but it was just too noisy and canteen like for us. We tried a good few local restaurants and also went into Heraklion a few times for a change of scene.

The beach is a 2 min walk away and there’s plenty of options for beach bars/clubs.

We hired a car for a week and went exploring the island which I’d highly recommend.

Supermarket across the road from the taverna does baguettes, sandwiches and huge fresh doughnuts. A couple of places to get crepes and sweet treats from.

The resort would suit people who want the proximity to a big city but also beach options on the door step.

If I could put this hotel and its staff in a quieter location I would but that would be the only thing stopping us returning but given the high level of repeat guests it really appeals.

Thank you for a lovely welcome and a wonderful holiday

Booked this hotel as we wanted a smaller, quieter hotel from the previous years holiday. It was exactly as described.

Hotel, room, staff and food amazing in a really relaxing environment…the herb gardens dotted around the pool and bar areas fantastic!

Back to the staff Maria in the wellness suite was amazing, Vangellis life guard and general top bloke really connected with us and the kids, couldn’t do enough for us - Kiki and Voula and both Babis’ and DeSara - made us feel at home…we will miss them! We will return! Thanks

Bonus the restaurant attached to the hotel is next level! Delicious food and great service!

The Smiths

Returned yesterday from this lovely family run hotel as family of four with a 19 and 23 year old. We had a interconnecting room in the block across the quiet road which suited us, but not sure I would of liked this if not with my family. The rooms were modern, beds and pillows comfortable. Shower always hot.
We had half board and the buffet restaurant was lovely and peaceful at both breakfast and evening meal.
All the staff we came across were friendly, a special mention to Babis and Katerina who served us during the day at the pool and also in the restaurant at night. Also the two ladies at the pool bar (Kiki and Voila). Thank you to the lady on reception who sorted out our late check out which cost €60 upto 6pm.
There was Greek music twice a week which was great. Even the manager has a song or two at the end. Talking of the manager he was very visible and interacted with guests.
Sunbeds were no problem getting every day. There were always some free during the day at either pool.
The life guard was always visible and helpful, he would even entertain the younger children in the pool by playing ball with them.
Would recommend this hotel for a quiet and relaxing break.

We’ve just returned from an 11-night stay at Petousis Hotel and Suites as a family of three (including our 13-year-old), and we had a great holiday.

We stayed in one of the suites, which was spacious, with comfortable beds, two great bathrooms, modern air con, and a private pool that we used every day. The welcome wine and fruit were a nice touch.

Housekeeping visited almost every day, and our housekeeper was excellent. We also made good use of the small air-conditioned gym (it has free weights, exercise bikes, and multi-gym machines) and had massages with Maria which we highly recommend.

The hotel facilities and service were excellent throughout. Breakfast has a wide variety and even though we visited at the height of the season, there was always somewhere to sit and plenty of food available. There are two main pools with enough sunbeds for everyone, plus a separate area for young children. There is a spacious bar where we watched a few World Cup matches and that had live music twice weekly. Most days we ordered drinks and good food poolside from the staff, who work extremely hard, smile, and are always around to help. The hotel manager too, was visible and often stopped for a friendly chat, which sets the tone for the whole team.

The location couldn't be better - a flat, two-minute walk down to the beach, and there are tourist shops, tavernas, and cafes along the strip outside the hotel where there is a supermarket and the busy Petousis restaurant. It’s also easy to take the bus into Heraklion from the stop opposite the hotel (buy tickets for €1.80 at the supermarket).

Overall, we really enjoyed our stay and would definitely recommend Petousis Hotel and Suites.

Had the best time here, the staff are thoughtful and cannot do enough for you, in particular Maria who provided the most relaxing foot and leg massage I have ever had and made me look years younger with a lymphatic drain massage, she’s super professional and made me feel so relaxed and comfortable. The life guard was so friendly with the children and accommodating even playing a game of volley ball and providing floaties. We will certainly be returning ❤️❤️❤️❤️❤️

Struttura a 3 minuti a piedi dal mare e a 10 minuti di macchina dal centro di Heraklion, in più ci sono due parcheggi gratuiti grandissimi per l’auto. La stanza che avevamo era moderna e dotata di tutto il necessario (tv smart, frigo, cassaforte armadio grande, phon, etcc) ,cambiavano gli asciugamani tutti i giorni. Avevamo una terrazza enorme vista mare in cui c’era lo stendi abiti. Abbiamo preso la mezza pensione, era tutto molto abbondante e c’era vasta scelta, il cibo è molto buono e fatto da loro. Le piscine sono molto belle e vengono pulite continuamente, c’è una piccola palestra e offrono 10 minuti di massaggio.

Unfortunately, our stay at Petousis Hotel & Suites was disappointing, and I wouldn’t choose to stay here again.

To start with, the room itself had several maintenance issues. The toilet flush had no handle or cover, which gave the bathroom an unfinished and poorly maintained appearance.

One of the biggest concerns was accessibility. We stayed in the family rooms building, which has no lift to access the first floor. When we asked about this, we were told there was “no need” because the building only has a ground floor and first floor. I found this response very disappointing, as it completely overlooks guests with disabilities, mobility issues, injuries, or anyone who struggles with stairs. For a hotel that advertises itself as a 4-star property, I expected accessibility to be taken far more seriously.

Another major issue was the hot water. Every morning there was little to no hot water, making it difficult to have a proper shower. It seemed as though the system couldn’t cope when multiple guests were using it at the same time.

The beds were also extremely uncomfortable. They were so firm that sleeping on a futon would genuinely have been more comfortable.

Noise was another significant problem. We could constantly hear traffic from the nearby road as well as children playing in the play area. We asked if it was possible to move rooms, but were told there were no other family rooms available. As my mum and I wanted separate beds, changing to a standard room wasn’t a suitable option.

Finally, the hotel’s organisation was extremely disappointing. On our first evening, we arrived late and decided it would be easiest to have dinner at the buffet. We were told it would cost €20 per person, which was perfectly fine. However, when my mum later went to pay, reception had no record of us using the buffet. She had signed her name and room number on a receipt at the time, yet they claimed they had no copy or record of it. It took quite a while to resolve before they were finally able to accept payment. It was frustrating that such a simple transaction became unnecessarily complicated due to poor record-keeping.

However, despite the many issues we encountered during our stay, I would like to acknowledge that most of the staff were extremely friendly, welcoming, and helpful. They did their best to assist us whenever we had a concern, and they were one of the few positive aspects of our experience.

Just returned from a fantastic holiday at this beautiful hotel.
Friendly staff, good location and immaculately clean.
Thank you to everyone at Petousis, we have rebooked… see you next year

This Hotel is amazing. We stayed in a Junior Suite, and our room was a great size, and spotlessly clean.
The staff really make this hotel what it is, and that starts at the very top with the hotel Manager who is always walking around interacting with the guests. They all work so hard to make sure everything is just right. The housekeeping team keep the rooms to a high standard. The Lifeguard around the pool makes sure everyone is happy, providing clean towels, tidying the tables and chairs, and making sure everyone is having a good time.
The bar and waiting staff in the main bar, and around the pool areas do a fantastic job.
We stayed on a Bed and Breakfast basis, and the breakfast buffet was always fresh, with a great selection. Fresh fruits, yoghurts, meats, cheeses as well as a hot selection.
The atmosphere in the hotel is really chilled, definitely not a party hotel if that is your thing. They have live music in the main bar twice a week and we really enjoyed it. There is always Greek music and dancing involved. Big shout out to Babis and Babis on the main bar who were great.
At the front of the hotel is the Petousis Taverna. This is must if you stay here. Amazing food and excellent prices. There is also a brilliant Beach club about 2 minutes walk away, called Heaven. Again, a must if you are staying at this hotel.

Maria gave me an excellent massageshe was incredibly skilled, kind, and friendly. The entire team, including Vaskilina, Anna, and Nikolas, were all amazing and made me feel so welcome. I will definitely be coming back. Highly recommended!

De properheid en zeer rustig

my friend and I had a lovely week holiday at this beautiful hotel. The room was spotlessly clean and the shower was amazing with the water pressure being the best I’ve ever encountered in Greece. The staff were all lovely but special shout out to the young barman who was exceexceptionally proficient and professional.
The variety and quality of the breakfast was excellent and we did eat in the Taverna, which was also very good. We also used the spa and the gym - again a really nice touch in a small and friendly hotel. All in all we had a lovely stay at this hotel in room 206

Lovely hotel with good facilities and only a five minute walk to the beach. Good breakfast with lots of choice. Pool area never too busy, sun loungers always available. Staff are lovely and I must give a special mention to Babis and Babis in the hotel bar. Both are so lovely, friendly and make a great Spritz! Those boys are a real credit to the hotel, can’t praise them highly enough.

We stayed there for a week. It looks lovely from the outside and the pool area is very nice. It’s a 5 min walk to the beach which is clean. The restaurant Taverna is good, some things are a bit overpriced.

The staff at the hotel especially the waiters and cooks were so friendly!! There was one guy at reception who wasn’t helpful at all when we needed directions to a beach but other than that everyone was so helpful.

There are shops and restaurants nearby and the bus takes 30 min to Heraklion Center.

The rooms are made up every day - not cleaned. This is where they could improve. Other than that - I would definitely come back.

Καθαριότητα, παροχές, τοποθεσία

We stayed for 10 nights in a junior suite, and had an incredibly relaxing holiday. The hotel is spotless and the staff are all so helpful and welcoming. We were able to arrange for a late check out the day that we left, which was easily done and made our last day much more relaxing. A fantastic holiday.

Just had 2 weeks at Petousis hotel.what a lovely experience. Check in was very easy and our room on 4th floor was very comfortable. Our maid was exceptionally good and so cheery and friendly. All the staff were very polite and accommodating. Big shout out to Kiki was was always there when we needed a drink or a snack.
You cannot go to Petousis hotel without visiting the spa,where we had a free 10 minute massage . Maria was so friendly and always there for a chat. I also had a 60 minute massage from John who was very professional and experienced.
All in all a good relaxing holiday. Would recommend this hotel for a relaxing chilled holiday.