Petousis Hotel & Suites

Helpful staff, excellent breakfast, and a good location — it takes about 35 minutes by bus to reach the center of Heraklion. There is a beautiful public beach nearby, the rooms are kept clean, the beds are comfortable, the air conditioning works well, and there are two excellent swimming pools.

Overall, it is an excellent family-run hotel where you feel right at home. By the way, the food at Petousis Restaurant is delicious and reasonably priced.

We arrived late at night, check in was easy and quick, they had kindly left a small bottle of red wine, some fruit and a bottle of water in the room.

Suite -
Positives - As there was 3 of we had booked a suite. Suite was lovely and clean with view of both pools and the ocean in the near distance. Stylish and Sleek decor.
Air conditioning was excellent.
Lovely and Quiet in the evening.

Not so good -
Cleaners did a good job of the room, however a sweep of the balcony would not have gone wrong, and the the coffee/tea/sugar was rarely replenished.
The beds - horrendous - brick hard and thin by the middle of the holiday we were waking throughout the night with back pain and were very sore in the morning.
Fridge worked poorly.
Chairs on balcony uncomfy which was disappointing as we would normally sit on the balcony after dinner for a few hours but this put us off doing so.

Pool area -

Friendly, efficient staff who went out their way to ensure you had a great experience.

Food was great at the pool bar as was the cocktails. However at the cost of 11€ each I would expect this.
Cleanliness in all main areas was excellent. Cleaners and handymen would spend hours at sunrise ensuring perfection.

Never had a problem obtaining a sunlounger regardless of time of day.

Both pools were lovely, ladders at shallow end of smaller pool definately need to be secured a little better, a tad scary!

Breakfast - Very Good
Excellent selection, pastries, cake, various breads, the usual bacon, egg, sausage selection. Cold meats and cheeses, yogurt, fresh fruit, seeds and nuts. Only suggestion for improvement would be for fresh juice not from a machine that provides concentrated.

Spa

The three of us all had scrubs, massage and facial. Maria was wonderful and we highly recommend.

Checkout - Mmm - Poor.
Ok so our flight was late at night to we requested a late checkout. We were happy to pay for this.
We were informed it would depend on the arrival time for the next guests arrival which is understandable.
On the morning of check out we asked and were told no as the person wss arriving early. Had this been true, fair enough. However I was aware the person going into the room was not arriving until after 9pm that night. Honesty is important.
This left us with 2 options -
Check out between 10am-11am and use the spa shower. Or pay £100 Euro (ridiculous) for the use of a room until collection at 8pm.
Needless to say our previous room was still empty on leaving.
The room we paid €100 for 8hrs was a double over looking the pool and had very comfy mattresses!!

Overall - we loved the area, the hotel, will we come back? Probably not due to the dishonesty at check out which is a real shame.

breakfast and dinner very delicous. staff was very friendly

What a gorgeous stay we have had . Hotel is so clean , well kept and I'd say the best in the last d back quiet Amadoura resort . Pool is well kept and life guard is so attentive and we noticed so good with the children . All staff are all amazing but there was stand out service from Sara - assistant manager . Babis & Babis who worked the bar and the restaurant, these guys genuinely took an interest and made us feel special aswell as serving amazing cocktails . Entertainment mon & Thursday with Sax / local band and Maria giving varied music aswell as Cretan. Which we thoroughly enjoyed learning the Cretan dance from Maria and Babis . The hotel manager also likes to entertain and has a good voice . We also treat ourselves and had a wonderful massage on site . All in all a 5* from us just what we needed a relaxing 11 days recharging our batteries .

ΤΟ ΠΡΩΙΝΟ ΗΤΑΝ ΠΟΛΥ ΚΑΛΟ!

Viskas buvo ok

Personeel heel vriendelijk, ontbijt zeer ruime keuze en heerlijk. Afstand naar zee paar minten lopen.

The private pool
Comfortable and very clean room. Loads of space
Friendly staff
Quick journey from Heraklion airport

Spoke to Maria from the Spa around the poolside re massage. No pressure and very easy to talk to. Booked myself in for an aromatherapy massage. The place is spotless and Maria made me feel very relaxed and comfortable, came out feeling much lighter and energised. Highly recommend.

We have just left after a wonderful week at Petousis hotel. What a quiet gem of a place! I was initially a little worried there wouldn’t be enough entertainment for my 3 year old but the pool and beach nearby provided plenty enough entertainment. There was occasionally entertainment in the evening but mostly the hotel was just so lovely and quiet - which was ideal for us. All the staff at Petousis are so friendly and welcoming (and clearly love children as so many learnt our daughter’s name and would always say good morning to her) but we need to give a huge shout out to Vagelis - the pool lifeguard. He never stopped! He wasn’t like lifeguards I’ve seen before, he would go out of his way to form a relationship with the children and adults around the pool and make them feel special. My daughter, Lily, loved him and really appreciated the toys he brought over/games he played with her.
The sunbeds are plentiful and no matter what time of day you’re able to get one. We came back after a day at the pool at 2:30 and easily got sunbeds. We chose bed and breakfast and breakfast was always lovely with a vast amount of options - something for everyone.
Eating out - there’s lots of options nearby. Our favourites were Waves (a beach bar/restaurant about 12 mins walk away) and Maxim (BEAUTIFUL food, about 5 mins away).

Hotel was clean and modern. Rooms a lovely size and comfortable.

If you’re looking to party late into the night at the hotel, probably not the place for you, but if you’re looking to relax and enjoy a peaceful time with some light entertainment provided, this definitely is the place for you. There’s also places like Heaven beach bar which is only a 5 minute walk down at the beach that serves delightful cocktails with a wonderful view.

Thank you for a wonderful holiday!

We have had a lovely time at the Petousis Hotel. The breakfast is delicious, it is close to the beach and we had a lovely massage with Maria. I would definitely recommend!!

The pictures are amazing, so we booked this Hotel for our last night, canceled our previous one, to have a really nice finish to our trip and also be a bit closer to the airport. Location is ok, the nearby beach and cafe there are nice. The pictures you see from the restaurant and playground are from Taverna, that is not the same place where you will have breakfast or dinner, if you choose half-board. The Taverna is also nice, we had lunch there 😊 pool area is nice.

This is the most amazing Hotel I’ve been, like everything was so nice. The receptionnists are very welcoming. And special mention to MARIA!! Thank you so so much for the Body scrub and Mask that were perfect for my skin!!
I’ll come back😊

Positives, lovely run hotel with 2 pools, small gym and spa. We had half board, breakfast was excellent, but the evening meal choice was not so good. Paid extra for evening meals in their Taverna Restaurant (which is better) Location great and other restaurants and supermarkets nearby.

Just had an excellent massage from John. Now completely destressed. Facilities were very good and created a relaxing atmosphere. Maria was very helpful and friendly and explained everything very well. Overall a great expetience.

Mir hat die Einrichtung des Zimmers sehr gut gefallen.
Das Frühstücksbuffet ist riesig und fein.

Excellent hotel with wonderful friendly and helpful staff, very clean standards, lovely pool area and modern bedrooms with comfy beds and excellent showers.

Few things to note;

- The standard rooms overlook the road not the pool or sea
- The buffet food isn't the best in the evening. We paid for half board but mostly ate next door (also called Petousis) in the sister restaurant which was great and inexpensive.
- Car4Crete rental down the road was excellent! Far cheaper than anywhere else and wonderful family service from Costas and his wife. Highly recommend.
- Useful fridge in room for stocking up on water etc.
- Gym is very basic but still great to have
- Nice little hot tub for when the pool is a bit chilly!

There is a bus to Heraklion etc but we found a car beneficial and roads are decent. Much nicer beaches within 25 mins.