Hotel Indigo - Chester by IHG

Hotels
Hotel Indigo
9.2 (3741 reviews)
Grosvenor Park Road , Chester , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Parking issues
Breakfast quality

Categories

Cleanliness
8.68
Room cleanliness was mentioned positively, but breakfast items were reported cold.
Service
9.65
Staff were frequently described as friendly and attentive.
Location
10
Location is noted as great, convenient for transport and local attractions.
Room Quality
8.64
Rooms were generally clean and comfortable, but issues with interconnecting walls and heating.
Amenities
9.17
Amenities included snacks and drinks, but parking and breakfast presentation were drawbacks.
Value for Money
9.63
The overall value was considered good given the location and service.
Food and Beverage
8.18
Breakfast quality received mixed reviews, with some items not served at proper temperatures.
Overall Experience
9.67
Positive experiences overall, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:43

Property Description

Chic Accommodations and Exceptional Service

Luxurious Amenities: Hotel Indigo - Chester boasts air-conditioned rooms, a stylish bar, and the renowned Forge Restaurant. Guests can also take advantage of the 24-hour front desk, concierge service, and complimentary WiFi throughout the property.

Comfortable Rooms: Each room is equipped with a sleek desk, a modern flat-screen TV, and a pristine private bathroom, ensuring a comfortable stay for every guest.

Ideal Location: Situated just 1.9 km from Chester Racecourse, this hotel is a stone's throw away from popular attractions such as Chester Cathedral and Grosvenor Museum. With Liverpool John Lennon Airport a convenient 39 km away, Hotel Indigo - Chester offers the perfect blend of convenience and luxury.

Book your stay at Hotel Indigo - Chester for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

9.2
Based on 3741 reviews
Cleanliness: 8.68
Service: 9.65
Location: 10
Room Quality: 8.64
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.67
S
Simon solo_traveller gb
10
2026-08-29 via Nuitee
G
George extended_group gb
8
Enjoyable experience and would stay there again.
Pros:

Friendliness and helpfulness of the staff. Great location only a few minutes walk to city centre and attractions. Great freshly cooked breakfast.

Cons:

No parking on site, although used the open air car park on Browns Square. The Forge (in house) restaurant had a limited menu.

2026-08-29 via Nuitee
L
Lynn couple gb
10
We had an excellent stay
Pros:

The property was clean.

Cons:

There was absolutely nothing I didn’t like

2026-08-29 via Nuitee
S
Sharon couple gb
9
2026-08-29 via Nuitee
A
Andrew solo_traveller gb
3
2026-08-29 via Nuitee
D
Danielle solo_traveller gb
9
Loved It
Pros:

Loved the ambiance. Lovely reception area/bar and restaurant. Beautiful room. Immaculate and loved the theme of the room

Cons:

Nothing not to like other than would have preferred skimmed milk in room. But this is my very niche preference. The little bottle of cows milk was a lovely touch though.

2026-08-28 via Nuitee
M
Matthew solo_traveller gb
10
Great hotel
Pros:

Great hotel! Clean, comfortable, friendly staff and a good buffet breakfast. Handy location for the train station and the city centre.

Cons:

Nothing!

2026-08-28 via Nuitee
R
RYAN couple us
9
A nice chain hotel that delivers exactly what you expect
Pros:

A good hotel not too far from the center of town, and the Roman amphitheater (5-10 minute walk), with an excellent breakfast and sort-of nearby validated parking.

Cons:

You do have to park in a garage that is about an 8 minute walk from the hotel. But I learned that this is just pretty typical when travelling in the UK with a car.

2026-08-27 via Nuitee
D
Daniel solo_traveller gb
10
2026-08-27 via Nuitee
6
6hikers Couples United Kingdom
10
Staff are it’s greatest asset
Pros:

Had a one night stay at this lovely hotel. From the moment you enter you are made to feel welcome. This hotel’s staff are its greatest asset. The room was really nice and the bed comfy. Great bathroom. We can highly recommend this hotel. Our one mark down if anything would be the breakfast. Poached egg was snotty, sausages very thin and looked undercooked, our cooked breakfast came while we were eating cereal but the staff were again really nice.

2026-08-26 via Tripadvisor
B
Bruce solo_traveller nz
9
Comfort and excellent service in lovely Chester.
Pros:

Friendly staff. Comfortable bed. Excellent food in the restaurant. Very good bathroom.

Cons:

Nothing.

2026-08-26 via Nuitee
C
Charlotte extended_group gb
10
A Wonderful Experience at Hotel Indigo Chester by IHG
Pros:

From arrival, we were impressed by the hotel’s modern, stylish and well-maintained surroundings, high standards, cleanliness, comfort, quality and excellent service. Its central location, within walking distance of Chester city centre, makes it an ideal choice for a short city break.

We would especially like to thank the teams who made our stay so enjoyable reception particularly Sophie, Ryan, Peter. The lead housekeeping manager Pauline and her team, the chefs and servers for breakfast.

Cons:

No gym and parking. Parking has a solution.

2026-08-26 via Nuitee
E
Elizabeth couple gb
10
All in all a lovely modern hotel in perfect location
Pros:

Lovely modern hotel, comfortable soundproof room with fabulous bathroom. All the staff friendly and helpful. Would definitely recommend

2026-08-26 via Nuitee
E
Emma couple gb
10
Lovely over night stay for a friends wedding
Pros:

Clean comfortable room

Cons:

Nothing

2026-08-26 via Nuitee
M
Maria couple gb
8
Pros:

Facilities and location. Comfortable room. Clean.

Cons:

No opening windows.

2026-08-25 via Nuitee
A
Ann solo_traveller gb
3
2026-08-25 via Nuitee
L
Laurence couple gb
9
2026-08-25 via Nuitee
M
Mrk82 couple gb
8
2026-08-24 via Nuitee
J
Jane couple gb
9
Contemporary, colourful hotel in a convenient location.
Pros:

The hotel was clean, contemporary and stylish. The staff were very helpful. The room was colourful and nicely decorated in keeping with our chosen ‘clock’ theme. Loved the shower and the floor tiles. Really appreciated the little bottle of milk in the fridge! (Far easier than using lots of little sachets that don’t open easily!) Some of the food was sensational - eg. The cauliflower steak delicious (see photo) and Guinness sticky toffee pudding. The location not bad - around an 8 minute walk from a suggested multi storey. Good that this also reduced the daily 24 hour parking fee.

Cons:

The bed was quite high and not particularly comfortable. Also, it seemed as it was going down at both sides so my husband and I felt we were going to roll off the edges! Although some of the food was incredible, some was disappointing eg. the French onion soup was rather bland and the veggie sausages tasted fatty.

2026-08-24 via Nuitee
P
Paul couple gb
10
Great
Pros:

Everything

Cons:

Nothing

2026-08-24 via Nuitee