Hotel Indigo - Chester by IHG

Hotels
•
Hotel Indigo
9.2 (3641 reviews)
Grosvenor Park Road , Chester , gb
+441244735745

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Parking issues
Breakfast quality

Categories

Cleanliness
8.68
Room cleanliness was mentioned positively, but breakfast items were reported cold.
Service
9.65
Staff were frequently described as friendly and attentive.
Location
10
Location is noted as great, convenient for transport and local attractions.
Room Quality
8.64
Rooms were generally clean and comfortable, but issues with interconnecting walls and heating.
Amenities
9.17
Amenities included snacks and drinks, but parking and breakfast presentation were drawbacks.
Value for Money
9.63
The overall value was considered good given the location and service.
Food and Beverage
8.18
Breakfast quality received mixed reviews, with some items not served at proper temperatures.
Overall Experience
9.67
Positive experiences overall, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:43

Property Description

Chic Accommodations and Exceptional Service

Luxurious Amenities: Hotel Indigo - Chester boasts air-conditioned rooms, a stylish bar, and the renowned Forge Restaurant. Guests can also take advantage of the 24-hour front desk, concierge service, and complimentary WiFi throughout the property.

Comfortable Rooms: Each room is equipped with a sleek desk, a modern flat-screen TV, and a pristine private bathroom, ensuring a comfortable stay for every guest.

Ideal Location: Situated just 1.9 km from Chester Racecourse, this hotel is a stone's throw away from popular attractions such as Chester Cathedral and Grosvenor Museum. With Liverpool John Lennon Airport a convenient 39 km away, Hotel Indigo - Chester offers the perfect blend of convenience and luxury.

Book your stay at Hotel Indigo - Chester for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 20 per day.

Location

Guest Reviews

9.2
Based on 3641 reviews
Cleanliness: 8.68
Service: 9.65
Location: 10
Room Quality: 8.64
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.67
N
Nigel • solo_traveller • gb
10
Pros:

Location

Cons:

N/A

2026-07-02 • via Nuitee
S
Steven • family_with_children • gb
5
We had a good stay but there were a few issues that if addressed would improve things.
Pros:

The rooms were excellent. Good decor and very clean. Good extras, coffee machine, biscuits, canned water, milk etc. 2 robes provided in my single occupancy room but none in my 2 daughters room but not an issue as I gave them mine. Overall impressed with the accommodation.
Most staff were very friendly and accommodating.

Cons:

Breakfast was very poor. We stayed 2 nights and first morning there was no hot buffet food for full English available, due to supplier not delivering on time. Manager was rude to me saying I hadn't booked a table when I definitely had booked the day before at the reception desk - it wasn't showing on the system. Next morning breakfast was fully available although the quality of the full English was poor.
Meal in The Forge was very expensive and the menu very limited.
I was informed that if I parked in Pepper Lane car park the hotel had a deal to £12pd instead of £20pd. On leaving the car park I entered the paid ticket provided by reception and it didn't work so was left blocking the exit. I fortunately had the entry ticket with me and used this to pay £40 and exit. Reception did however refund this.

2026-07-01 • via Nuitee
S
Steve • solo_traveller • gb
9
Pros:

Clean, Modern and well presented. Staff professional and polite
Rooms well equipped and a comfy bed. Great location fir city centre

Cons:

There is no parking. 8 min walk to recommended car parks and between £12 and £16 for 24 hrs - ery busy on a Saturday afternoon so had to wait for spaces

2026-06-30 • via Nuitee
P
Paul • couple • gb
8
Great stay would stay again just let down by minor cleanliness issue.
Pros:

Great location to local amenities short 5 minute walk into the city centre. Comfortable night sleep and big spacious bed.

Cons:

Cleanliness of room. Dust around the room visibly and physically. Make up left on mirror by previous occupants which hadn’t been cleaned up. Addressed with staff however only got acknowledged when checking out. That’s all that let down the stay.

2026-06-29 • via Nuitee
R
Rasha • solo_traveller • gb
7
Pros:

the room was spacious and clean on arrival, the bed very comfortable location excellen, breakfast was good and staff lovely.

Cons:

I have stayed with you before and in your other hotels- the hotel is very comfortable and nice- I only have one peice of constructive feedback- On saturday night I got back late to my hotel room around 10pm and the england match was on - I was a bit peckish and called down to order just some bread and was told room service had stopped and they couldnt meet this request.. For the cost of the rooms I think it would be good customer service to try to mee the simple requests ( understand no cooked food ) but surely a bread basket was manageable?

2026-06-29 • via Nuitee
Y
Yvonne • solo_traveller • gb
9
2026-06-29 • via Nuitee
P
Peter • couple • gb
10
Pros:

Super hotel, very clean, excellent staff friendliness and breakfast very good.

2026-06-29 • via Nuitee
O
Ollie • couple • gb
10
One of the nicest hotel rooms we’ve stayed in and the bed was super comfortable!
Pros:

The location was excellent! 5-10 minute to the centre for shops, bars & restaurants.

The room we had was the Tudor theme and it felt really cosy. The air conditioning was a real blessing after being out in the sun all day.

The bed was one of the comfiest we’ve ever slept in.

We had a couple of cocktails at the bar which were very nice & the bar area had a nice social but relaxed atmosphere.

Breakfast was great with plenty of options to choose from.

Cons:

The only and very minor issue we notified was the extraction fan didn’t work in our bathroom but really not an issue.

2026-06-29 • via Nuitee
G
Gianfranco • solo_traveller • gb
9
2026-06-29 • via Nuitee
C
Cathy • family_with_children • gb
10
2026-06-28 • via Nuitee
C
Cathy • family_with_children • gb
9
2026-06-28 • via Nuitee
M
MARY • family_with_children • gb
10
Perfect in every way
Pros:

Everything

Cons:

Nothing

2026-06-28 • via Nuitee
R
Rachel • solo_traveller • gb
8
Overall lovely stay
Pros:

Staff were amazing, room was beautiful and cool during heat wave

Cons:

The way breakfast is served has changed from ordering a cook breakfast to self serve which isnt usually an issue however I feel the quality of the sausage and bacon is not as good. Plenty of other choice. I did find sitting opposite a fridge containing large cuts of meat quite off putting during breakfast, perhaps this is just me but I wanst comfortable

2026-06-28 • via Nuitee
A
Alexander • family_with_children • gb
9
Great hotel which is comfortable and conveniently located.
Pros:

The hotel is conveniently located about half way between the centre and the railway station meaning it is nice and easy to get to while being nearby the main sights and places to eat/shop.
The room was good and comfortable with everything we wanted.
Breakfast was excellent with a wide variety of options - both continental and cooked.
The staff were very friendly and helpful - such as for keeping backs for a while after checkout.
I would definitely consider staying here again if in Chester.

Cons:

I didn't have any issues or problems that are worth mentioning.

2026-06-28 • via Nuitee
J
joanne • extended_group • gb
10
Fantastic hotel . Extremely well presented and great staff.
Pros:

Excellent breakfast ,

2026-06-28 • via Nuitee
A
Andrew • solo_traveller • gb
8
Charming Chester
Pros:

Great location to explore beautiful Chester. Loved being so close to the park and river.

Cons:

Exceptional weather, but A/C could have been more efficient.

2026-06-27 • via Nuitee
V
Victoria • couple • gb
10
Originally booked for 1 night at a price of £176 including breakfast which was very reasonable! We decided we would like
Pros:

Loved the decor , how clean it was and the breakfast was lovely

2026-06-27 • via Nuitee
I
Isobel • couple • gb
10
2026-06-27 • via Nuitee
S
Susan • family_with_children • gb
9
All staff were friendly welcoming and extremely helpful. We were a large family party of 18
2026-06-25 • via Nuitee
E
Elizabeth • extended_group • gb
10
Perfect overnight stay
Pros:

Clean, stylish and staff super polite and friendly

2026-06-25 • via Nuitee