Hotel Indigo - Chester by IHG

Hotels
•
Hotel Indigo
9.2 (3741 reviews)
Grosvenor Park Road , Chester , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Parking issues
Breakfast quality

Categories

Cleanliness
8.68
Room cleanliness was mentioned positively, but breakfast items were reported cold.
Service
9.65
Staff were frequently described as friendly and attentive.
Location
10
Location is noted as great, convenient for transport and local attractions.
Room Quality
8.64
Rooms were generally clean and comfortable, but issues with interconnecting walls and heating.
Amenities
9.17
Amenities included snacks and drinks, but parking and breakfast presentation were drawbacks.
Value for Money
9.63
The overall value was considered good given the location and service.
Food and Beverage
8.18
Breakfast quality received mixed reviews, with some items not served at proper temperatures.
Overall Experience
9.67
Positive experiences overall, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:43

Property Description

Chic Accommodations and Exceptional Service

Luxurious Amenities: Hotel Indigo - Chester boasts air-conditioned rooms, a stylish bar, and the renowned Forge Restaurant. Guests can also take advantage of the 24-hour front desk, concierge service, and complimentary WiFi throughout the property.

Comfortable Rooms: Each room is equipped with a sleek desk, a modern flat-screen TV, and a pristine private bathroom, ensuring a comfortable stay for every guest.

Ideal Location: Situated just 1.9 km from Chester Racecourse, this hotel is a stone's throw away from popular attractions such as Chester Cathedral and Grosvenor Museum. With Liverpool John Lennon Airport a convenient 39 km away, Hotel Indigo - Chester offers the perfect blend of convenience and luxury.

Book your stay at Hotel Indigo - Chester for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

9.2
Based on 3741 reviews
Cleanliness: 8.68
Service: 9.65
Location: 10
Room Quality: 8.64
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.67
L
Luke • couple • gb
10
2026-09-19 • via Nuitee
C
Caroline • couple • ch
9
Top Lage zum erkunden von Chester
Pros:

Schönes modernes Stadthotel, gut eingerichtete Zimmer, schönes Bad. Sehr bequeme Betten.

2026-09-18 • via Nuitee
R
Rainer • extended_group • at
8
2026-09-16 • via Nuitee
L
Louise • solo_traveller • gb
10
Fantastic accommodation in Chester
Pros:

The reception team were extremely friendly and welcoming, check in was quick and straightforward. Our room was beautiful, immaculately clean and comfortable. The whole hotel was spotless, and the decor was lovely. Our deal included breakfast, which was tasty with plenty of choice. Check out was quick and straightforward too. We would definitely recommend the hotel.

Cons:

Nothing

2026-09-16 • via Nuitee
J
Joanne • solo_traveller • gb
9
2026-09-16 • via Nuitee
N
Nicholas • solo_traveller • gb
10
2026-09-14 • via Nuitee
M
Matthew • solo_traveller • gb
9
2026-09-14 • via Nuitee
E
Edwina • couple • gb
9
2026-09-13 • via Nuitee
R
Richard • couple • gb
10
Beautiful hotel, great location, great value, would highly recommend
Pros:

The location, the style and the friendly atmosphere with the staff.

Cons:

Nothing, we would love to go again.

2026-09-13 • via Nuitee
J
Jacqui • couple • gb
10
Great location and comfortable
Pros:

Everything, great location, friendly staff and good clean comfortable room.

Cons:

Nothing

2026-09-13 • via Nuitee
J
Joanne • couple • gb
8
Delightful but breakfast disappointing
Pros:

So clean and staff so welcoming and friendly x

Cons:

The breakfast it has changed and was inconsistent between guests my husband got 2 eggs I got 1 we both ordered a full English so would have expected the same, the guest at the side of us had a full English breakfast and got two eggs and 2 sausages we got one each,preferred the buffet breakfast xx

2026-09-13 • via Nuitee
Y
Yvette • couple • gb
9
Great stay made very enjoyable by great staff
Pros:

Great staff in the hotel and the restaurant

Cons:

Aircon in the room took some understanding.

2026-09-10 • via Nuitee
P
Paul • extended_group • mt
7
Pros:

Very good location, clean room and comfortable bed.

Cons:

The window of the hotel is sealed so you cannot open the window for some fresh air. You cannot see through the window either as the glass isn't transparent. The AC kept on switching off constantly. There was a door between my room and the room next door which meant that I had to endure all the noise coming from the neighbouring room since everything can be heard.

2026-09-10 • via Nuitee
M
Michael • solo_traveller • us
9
Nice, quiet room
Pros:

Okay breakfast, very comfortable bed, quiet room

2026-09-10 • via Nuitee
T
Theresa • extended_group • gb
7
Decent hotel-not as goood as reviews made it out to be-. Let down by some of the food
Pros:

Nice communal areas. Nice bathrooms. Location. Changing cupboard and robes use of fridge

Cons:

Bird poo all over terrace and lit up under light at night wall covered in shit not very pleasant and a real let down for the exec room price versus quality Rooms not quite as nice as they look online. My room 415 had no conditioner in the bottle. The toiletries seemed cheap generic ones not the nicely scented ones other reviewers raved about. Roast potatoes were awful on main beef sharing dinner, beef almost over aged very pungent (I’ve worked in several butcheries and know when it’s on the turn as it tasted slightly last night) breakfast £20 a head the mushrooms on toast said wild but they were just white mushrooms and sorrel sorbet on creme brûlée not pleasant at all, overall good and drink a bit fir coat no knockers. The chef was throwing a tantrum we heard him shouting they’re screwing us with all these checks on etc not very professional to hear in dining room. Also solo mocktail had an unpleasant taste, all hit over proved and not as good as it should have been, but receptionist was very friendly on check in.

2026-09-08 • via Nuitee
S
sara • couple • gb
10
Fabulous stay in beautiful, well-located hotel.
Pros:

Always friendly staff on reception who were extremely helpful. Very clean room. Fantastic location.

Cons:

Would rather not have an adjoining door to the next room.

2026-09-07 • via Nuitee
A
Andrew Browning • couple • gb
9
Great stay, would go back.
Pros:

Food was great as were the staff. Position was great, close to the centre but far enough away to be quiet.

2026-09-07 • via Nuitee
C
Charlotte • couple • gb
10
2026-09-06 • via Nuitee
S
Sean • couple • gb
10
2026-09-06 • via Nuitee
L
Leon • couple • nl
9
2026-09-06 • via Nuitee