Hotel Alhaja Puebla Centro Histórico

Hotels
8.3 (146 reviews)
205 Calle 2 Norte CALLE 2 NORTE 205 , Puebla , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Family rooms
Luggage storage
Airport shuttle
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly reception staff
Cons:
Cleanliness issues
Unhelpful service

Categories

Cleanliness
7.51
Multiple reviews indicated issues with cleanliness, including dirty beds and unkempt bathrooms.
Service
8.48
The reception staff received mixed feedback, with some being described as unhelpful or rude.
Location
10
Many guests praised the hotel's strategic location near central attractions.
Room Quality
7.47
Several reviews mentioned uncomfortable beds and malfunctioning amenities.
Amenities
7
Limited amenities were highlighted, such as lack of proper air conditioning and inadequate bathroom facilities.
Value for Money
7.96
Value perceived as low due to the discomfort and issues faced, despite a good location.
Food and Beverage
9.01
Not mentioned explicitly in reviews; assumed to be standard quality for this hotel tier.
Overall Experience
9
Overall experience was mixed; location praised but service and cleanliness concerns affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:36

Property Description

Prime Location in Puebla
Hotel Alhaja is centrally located in Puebla, offering easy access to major attractions like Acropolis Puebla and Cuauhtemoc Stadium.

Comfortable Accommodation
Guests can enjoy free WiFi and room service at Hotel Alhaja. The rooms feature private bathrooms, with some offering balconies and city views for a relaxing stay.

Convenient Amenities
With a 24-hour front desk and tour organising services, guests can make the most of their time exploring Puebla. Additionally, popular landmarks like Puebla Convention Centre and Amparo Museum are nearby.

Book your stay at Hotel Alhaja for a memorable experience in Puebla!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

8.3
Based on 146 reviews
Cleanliness: 7.51
Service: 8.48
Location: 10
Room Quality: 7.47
Amenities: 7
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 9
E
Erendira Ramirez • solo_traveller • mx
9
Pros:

La ubicacion muy buena

Cons:

El tragaluz

2026-08-08 • via Nuitee
E
Erendira Ramirez • solo_traveller • mx
8
Pros:

Bien

Cons:

El tragaluz, la luz no se apagaba del baño

2026-07-25 • via Nuitee
A
Arturo • solo_traveller • mx
10
2026-07-25 • via Nuitee
M
MateusStef • solo_traveller • br
10
Pros:

A localização é excelente, bem no centro histórico da cidade. Recepção 24 horas e funcionários cordiais.
O tamanho do quarto era excelente, tudo limpo.

2026-07-22 • via Nuitee
M
medina • solo_traveller • mx
9
Escandalo
Pros:

El servicio es bueno

Cons:

Que en la noche no pidieron a los que llegaban silencio eran 2 de la mañana

2026-07-19 • via Nuitee
L
Lazcano • solo_traveller • mx
9
Excelente servicio
Pros:

Excelente servicio, se tuvo un inconveniente con la reserva pero estuvieron muy atentos a resolver y a dar una buena alternativa, el lugar bueno y muy limpio

2026-07-10 • via Nuitee
R
Rebecka • couple • mx
8
Convenient and comfortable.
Pros:

The property was clean and comfortable. The location was great. Everyone was nice. For the price I can’t imagine anything better. Love having the shower separate from the sink and toilet. Very hot water. Great water pressure. Highly recommend.

Cons:

Lights on motion-sensor timers in the bathroom. No chair in the room.

2026-07-05 • via Nuitee
A
Alvaro • extended_group • mx
9
2026-07-04 • via Nuitee
E
Eliseo • solo_traveller • mx
8
Pros:

Habitaciones amplias

Cons:

La cama incómoda y las almohadas muy incómodas abultadas.

2026-07-02 • via Nuitee
V
Victoria • couple • us
6
Pros:

We got a room with a balcony overlooking a central street! Super great view.

Cons:

Not well taken care of building wise

2026-06-18 • via Nuitee
J
Jose Marcelo • solo_traveller • mx
9
Pros:

.

Cons:

.

2026-06-13 • via Nuitee
E
Ericka • solo_traveller • mx
4
Pros:

La ubicación es perfecta
El personal amable y atentos
Las camas en muy mal estado, colcohes viejos con hoyos en donde no pudimos descansar muy bien
La habitación olía mucho a drenaje y aunque la chica de recepción le puso cloro y aromatizante al baño y coladeras... el aroma venía de algun lugar

2026-05-25 • via Nuitee
M
Mariana • solo_traveller • mx
10
2026-05-23 • via Nuitee
D
Dimitriousmood • solo_traveller • pa
7
Estancia corta
Pros:

Ubicación. A 3 minutos del Zócalo de Puebla.
Amplia habitación.

Cons:

Sin ascensor, mobiliario podría mejorar: silla a nivel del escritorio, ganchos para colgar toallas, black out de puerta de habitación. La iluminación externa de pasillo se cuela durante la noche a través del cristal traslúcido de la puerta. Cama 7/10 de comodidad.

2026-05-07 • via Nuitee
G
Gloria Barrios • solo_traveller • mx
10
Pros:

Had a great stay so much so that were coming back at the last 2 days of our vacation.
The location is great and the customer service is supreme..

2026-05-04 • via Nuitee
A
Adriana • solo_traveller • co
9
Pros:

La ubicación, las instalaciones y la amabilidad del personal

Cons:

Los sensores temporizadores de las luces del baño y la ducha

2026-05-02 • via Nuitee
V
Victor David • couple • mx
8
Pros:

El cuarto tiene lo necesario para tener una agradable estancia, la cama es muy cómoda y amplia. Todo limpio. Regadera bien. El ruido de la calle es normal, es lo que esperas por quedarte en un lugar así, en general muy recomendable y me volvería a hospedar aquí.

Cons:

Aunque funcional, las apps de la smart TV no funcionaban correctamente. Y algunas luces del cuarto funcionan con sensor, pero, hubo una que nunca se apagaba y puede afectar al dormir.

2026-04-28 • via Nuitee
L
Leonidas • couple • gt
8
2026-04-24 • via Nuitee
J
jean91 • solo_traveller • us
8
Pros:

Location

Cons:

It is really noisy at night

2026-04-22 • via Nuitee
C
Claudia Alejandra • family_with_children • mx
8
Recomendable.
Pros:

La ubicación muy cercana al centro.

Cons:

Es muy caliente el lugar, sin ventilación
Y no cuenta con refrigerador para guardar medicamentos.
Específicamente insulina, otras veces me he hospedado en otros hoteles y he podido guardar en su refrigerador sin problema alguno.

2026-04-08 • via Nuitee