Smart Cancun The Urban Oasis

Hotels
•
Oasis Hotels & Resorts
7.4 (101 reviews)
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500 , Cancun , MX
52-998-848 8600

listing image 1
Show all photos

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Concierge service
Wheelchair accessible
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly and helpful staff (many positive mentions)
Large, attractive pools
Spacious, modern rooms for many guests
Extensive, high-quality breakfast
Convenient central location and private parking
Cons:
Reports of dust, mold, musty odor in some rooms
No in-room fridge/safe reported by several guests
Unexpected/duplicate taxes charged
Pool sometimes cold and closing early
Some rooms face noisy road; occasional worn furniture

Categories

Cleanliness
6.8
Mixed reports: several guests praised excellent cleanliness, while others reported dust, hair, mildew on shower curtain and a musty smell in some rooms.
Service
7.8
Generally praised (friendly staff, special birthday surprise, helpful tips), though a few guests noted awkward reception attitude and slow response to issues.
Location
7.5
Convenient, central for excursions and access, but not beachfront (about 25 min walk for some) and some rooms face a noisy road.
Room Quality
7
Rooms described as modern, spacious and comfortable by many, but others reported worn furniture, narrow beds, musty/muffy rooms and missing in-room amenities (no fridge/safe).
Amenities
7.6
Large, well-kept pools and practical private parking praised; complaints about pool temperature and early closing times, and lack of in-room fridge/safe.
Value for Money
6.6
Mixed value perception due to unexpected/duplicate taxes and extra charges, despite good breakfast and some positive service experiences.
Food and Beverage
8.2
Breakfast consistently highlighted as very good and extensive; overall F&B impressions are positive.
Overall Experience
7.7
Overall a decent stay for short visits: positive service, pools and rooms for many guests, but inconsistencies in cleanliness, unexpected fees and some facility issues lower the experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-12 19:08

Property Description

Experience the vibrant charm of Cancun at Smart Cancun The Urban Oasis, your ideal getaway in the heart of the city.

Recreational Bliss: Dive into relaxation with our refreshing outdoor pool or maintain your fitness routine at our well-equipped fitness center.

Culinary Delights: Indulge in delicious meals at our on-site restaurant, Bites, or unwind with a drink at the poolside bar – perfect for those sun-soaked afternoons. A complimentary continental breakfast awaits you every morning to kickstart your day.

Convenient Amenities: Enjoy seamless connectivity with free Wi-Fi throughout the hotel, and take advantage of our multi-lingual staff and concierge services to enhance your stay. With spacious, air-conditioned rooms designed for comfort, we cater to all your traveling needs.

Don’t miss your chance to experience the best of Cancun – book your stay with us today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Free WiFi in public areas has a 1-device limit.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Cleaning and Health Protocols (Oasis Hotels)

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.4
Based on 101 reviews
Cleanliness: 6.8
Service: 7.8
Location: 7.5
Room Quality: 7
Amenities: 7.6
Value for Money: 6.6
Food and Beverage: 8.2
Overall Experience: 7.7
I
Isabel • solo_traveller • co
10
2026-05-22 • via Nuitee
R
Raeymaekers • extended_group • be
9
2026-05-17 • via Nuitee
C
César Forero • solo_traveller • co
2
No facturan
Pros:

Todo

Cons:

Es que no me generaron la factura que pedí para legalizar en Colombia y solicité allá, por correo y nada

2026-05-15 • via Nuitee
A
Andrea Carolina • couple • co
10
Pros:

Sus instalaciones, comodidad, la zona y el entorno, el personal es muy agradable y respetuoso, siempre nos ayudaron a resolver dudas y nos dieron tips de que podíamos hacer en algunos días

Cons:

En la parte de afuera del hotel tiene un olor fuerte por las alcantarillas

2026-05-12 • via Nuitee
P
Paula • couple • es
10
Pros:

Todo

2026-05-11 • via Nuitee
A
Alex • solo_traveller • au
7
2026-05-09 • via Nuitee
A
Andreia • couple • br
8
2026-05-05 • via Nuitee
F
Finsterwolde • solo_traveller • nl
9
Pros:

We werden vriendelijk ontvangen.
Het zwembad was prachtig. De kamer ruim. Goede bedden. Shampoo, douchegel, conditioner aanwezig.
Prima bedden (wel wat smal).
Super lekker en uitgebreid ontbijtbuffet

Cons:

Een koelkastje op de kamer zou prettig zijn. We hadden een kamer aan de kant van de weg, hierdoor hadden we wel wat overlast van de auto's, vrachtwagens. ,

2026-05-02 • via Nuitee
S
Satoshi • solo_traveller • jp
8
2026-05-01 • via Nuitee
D
Daniel Yaroslao • solo_traveller • mx
8
Pros:

Me gustó la cercanía del hotel y que la habitación era amplia y como decía la descripción

Cons:

La actitud del personal al inicio fue algo incomoda, quizá deberían de colocar personas mas alegres en la recepción y en la entrada, además el horario de la piscina no me gusto que fuera tan temprano el cierre, deberían de extenderlo a las 10 de la noche, uno va a disfrutar lo mas que pueda no a limitarse

2026-04-22 • via Nuitee
H
hugo • family_with_children • cl
9
2026-04-21 • via Nuitee
V
Vera • extended_group • de
1
Cons:

Inkompetentes Personal, falsche Angaben über Betten und Zimmergrößen, Tax wird doppelt berechnet (von Booking und Vor Ort nochmals), muffige Zimmer - schlechteste Unterkunft der ganzen Reise.

2026-04-19 • via Nuitee
V
Vera • solo_traveller • de
1
2026-04-19 • via Nuitee
C
Canche • solo_traveller • mx
8
2026-04-18 • via Nuitee
J
Jorgechaconsolar • couple • co
10
2026-04-12 • via Nuitee
E
Echeverria Cabrera • solo_traveller • mx
8
2026-04-12 • via Nuitee
H
Hansel • family_with_children • mx
10
Pros:

Muy cómodo muy limpio instalaciones recién remodeladas Todo excelente

Cons:

No tengo queja realmente la atención fue muy buena y peso

2026-04-07 • via Nuitee
M
Mikel • family_with_children • es
8
Personal maravilloso
Pros:

La ubicación si quieres moverte a hacer excursiones y estar en un lugar céntrico de Cancún. Fue el
Cumpleaños de mi hija y prepararon una sorpresa con muchísimos Globos y tarta. El Personal de este hotel es maravilloso. Tiene dos piscinas muy grandes.

2026-04-05 • via Nuitee
L
Linda • family_with_children • mx
8
2026-04-05 • via Nuitee
A
Aitziber • extended_group • es
5
2026-04-04 • via Nuitee