Hyatt Place Grand Rapids Downtown

Hotels
•
Hyatt Place
8.6 (687 reviews)
140 Ottawa Avenue , Grand Rapids , US
+1 616-984-1200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Friendly staff
Cons:
Inaccurate information from staff
Cost seems excessive
Breakfast hours were confusing

Categories

Cleanliness
8.23
Multiple guests noted cleanliness was generally good but some rooms had issues.
Service
8.7
Some issues with staff knowledge and friendliness, but overall decent service.
Location
9.74
Excellent downtown location, close to everything.
Room Quality
8.69
Rooms are clean and spacious, but some had initial issues with views.
Amenities
8.22
Facilities like breakfast hours and hot tub mention could improve.
Value for Money
8.18
Costs were perceived as excessive by some guests.
Food and Beverage
7.73
Breakfast had good variety but staff was unhelpful with timing.
Overall Experience
9.3
Despite some issues, many guests would recommend and consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:52

Property Description

Modern Comfort and Convenience

Convenient Amenities: Enjoy a fitness centre, restaurant, and bar on-site. The hotel also features an indoor pool, 24-hour front desk, and free WiFi for guests' convenience.

Cozy Rooms: Each room is equipped with air conditioning, a flat-screen TV, and a fridge. The private bathrooms come with free toiletries and a hairdryer, ensuring a comfortable stay.

Central Location: Situated near popular attractions like DeVos Place and Grand Rapids Art Museum, our hotel offers easy access to the best of Grand Rapids.

Book your stay at Hyatt Place Grand Rapids Downtown for a perfect blend of modern comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 687 reviews
Cleanliness: 8.23
Service: 8.7
Location: 9.74
Room Quality: 8.69
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 9.3
H
Herbert • couple • us
10
Pros:

Great location and clean rooms.

2026-09-18 • via Nuitee
T
Thomas • solo_traveller • us
9
Cons:

The black out curtains didn't really work. The top of the window was open so a lot of day light came into the room. Travelers on different schedules need black out rooms.

2026-09-09 • via Nuitee
R
Ryan • family_with_children • us
4
Won’t be staying here again. Much better value elsewhere.
Cons:

Bathroom door was terrible, difficult to open and loud.

2026-09-08 • via Nuitee
R
Robert • solo_traveller • us
8
Pros:

Location, staff

Cons:

Complimentary water in room should be standard for a hotel at this price point.
Windows on guest floors are dirty
Guests at breakfast in bare feet

2026-09-07 • via Nuitee
I
ISIAH • family_with_children • us
10
2026-09-06 • via Nuitee
M
Madeline • solo_traveller • us
9
2026-09-03 • via Nuitee
B
Bryan • solo_traveller • us
9
Pros:

Front desk staff was very friendly, helpful, and welcoming.

Cons:

If you're not used to it, the unloading and parking can be confusing.

2026-09-03 • via Nuitee
K
Kareem • extended_group • ca
8
2026-09-02 • via Nuitee
K
Kerry • family_with_children • us
10
2026-08-31 • via Nuitee
S
Steven • couple • us
8
nice place but needs better food options
Pros:

the room and the staff

Cons:

no real restaurant/bar

2026-08-30 • via Nuitee
M
Manu Nunes • solo_traveller • pt
10
Pros:

Location, staff, cleanliness

Cons:

Nothing

2026-08-27 • via Nuitee
D
Doris • couple • us
8
2026-08-22 • via Nuitee
T
Tim-n-Kitty • NONE • Venice, Florida
10
Good times in Grand Rapids
Pros:

My wife and I stayed here after major storms in NW Indiana caused a power/internet outage at our summer home. The Jordan was great in helping us with an extra office chair in our room so we could work during the day. In the evenings we explored the immediate downtown Grand Rapids area. There are many great dining options and some incredible early 1900's architecture. We really enjoyed or stay and are grateful to all of the staff members including Kaylynn, who made a potentially stressful time easier for us. Thanks!

2026-08-20 • via Tripadvisor
C
cappocw • Business • Grand Rapids, Kent County, Michigan
10
Happy Hour Homerun!
Pros:

Great happy hour atmosphere! Bartender Emma accommodated our large work group with a warm smile and cold drinks. Without her help, we would have scrambled for another venue. The Hyatt Place is now our go-to for drinks and cocktails with friends!

2026-08-11 • via Tripadvisor
M
mgobluejcc • NONE • Holt, Ingham County, Michigan
8
Hyatt Place in the Heart of Grand Rapids
Pros:

The Hyatt Place is a nice and well-maintained mid-grade hotel in the heart of downtown Grand Rapids. It is walking distance from most major venues. The rooms are clean and comfortable. They have sensor lighting as well as switches. Most have a seating area, bed, and desk and are a bit larger that standard rooms. There is a free breakfast, an evening bar for cocktails, a small snack shop, and ramp parking for $38/night (with in and out privileges). There is the normal noise of a hotel situated in an urban center, some traffic, occasional sirens, but overall, peaceful.

2026-08-11 • via Tripadvisor
3
313nadzc • Family
2
Horrible absolutely terrible
Pros:

My experience at this hotel was an absolute nightmare for my family and me. After traveling with my family, we arrived only to be told that the hotel did not have our room available and that they were completely sold out.
Not only did they fail to honor our reservation—through no fault of our own—but the front desk staff handled the situation with total indifference and a terrible attitude. The employee was exceptionally rude, showed zero empathy for the predicament they put our family in, and offered a dismissive "discount" on parking as if that makes up for leaving a family without a place to stay.
Management needs to address both their overbooking policies and the complete lack of customer service at the front desk. I would strongly caution families against booking here.

2026-08-08 • via Tripadvisor
M
Mannino • couple • us
8
My stay was comfortably and located in the middle of many different types of restaurants.
Pros:

Breakfast was good. Could have had some sweet rolls. Area was clean, staff was very friendly. I felt comfortable.

Cons:

N/A

2026-08-08 • via Nuitee
M
Meander53837171943 • NONE
8
Good place to stay if visiting Grand Rapids
Pros:

Cute little college town. There are a couple of homeless people wondering the streets, but all in all a cute quiet and historical looking town. Hotel was great! Clean and well taken care of. Staff was helpful.

2026-08-03 • via Tripadvisor
B
Brianna • couple • us
10
2026-08-03 • via Nuitee
M
mlamb0801 • NONE • Detroit, Michigan
10
Great downtown stay
Pros:

Excellent location, friendly staff and comfortable room! Would not hesitate to stay again when we are in the area. The breakfast was above average too which was a nice surprise!

2026-08-02 • via Tripadvisor