Hilton Garden Inn Dublin City Centre

Hotels
•
Hilton Garden Inn
8.4 (4336 reviews)
Custom House Quay Dublin 1 , Dublin , IE
+353 1 854 1500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central location, close to transport and attractions
Friendly and helpful staff (multiple mentions)
Very clean rooms
Excellent/good breakfast
Comfortable beds
Professional bar staff
Great city/view from some rooms
Modern hotel and proximity to venues (3Arena)
Cons:
Small rooms / limited space for luggage
Uncomfortable pillows / hard mattresses reported
Noise issues (ventilation, delivery vans, faucet)
Hidden or misleading charges; overcharging for drinks
Occasional rude/inattentive reception and tedious check-in
Missing amenities or failures (no ice buckets, limited TV, fridge not working, charged water)
Busy breakfast service and poor evening restaurant service in some cases

Categories

Cleanliness
8.5
Many reviews explicitly praise cleanliness ('very clean', 'rooms very clean'), though a few guests expected a higher standard or reported late housekeeping—overall above average cleanliness.
Service
9
Staff are frequently described as friendly, helpful and professional (multiple mentions of excellent/front desk/bar staff). There are isolated but notable reports of rude reception/night staff and tedious check-in, but positive service comments dominate.
Location
9.6
Location is repeatedly highlighted as excellent/central and convenient for transport, shows and city sights (many explicit mentions of central location, close to attractions and transport links).
Room Quality
7
Several concrete complaints about room size (small rooms), uncomfortable pillows/mattresses, ventilation/faucet noise, and at least one broken fridge—room quality is mixed with recurring negative points.
Amenities
7.3
Some amenities issues noted: no ice buckets, limited TV (no streaming), charged drinking water, fridge failures, and parking access constraints. Bar staff is praised but other amenity gaps lower the score.
Value for Money
7.2
Mixed value perceptions: several guests report hidden or misleading charges and expensive drinks, while others found the stay comfortable—overall leans below target due to billing complaints.
Food and Beverage
8.8
Breakfast is frequently praised ('excellent', 'very good'), though it can be busy; evening restaurant service received criticism in a few reviews. Bar staff is noted positively, producing an overall strong F&B rating.
Overall Experience
9.8
Despite some operational issues (room size, occasional rude staff, hidden charges), many guests describe memorable stays, intend to return, and explicitly recommend the hotel—overall sentiment is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Accommodations with Stunning River Views

Contemporary Comfort: Hilton Garden Inn Dublin City Centre offers spacious guestrooms with modern amenities including power showers, flat-screen TVs, and workspaces.

Convenient Location: Situated in the newly developed Dockland area, the hotel is within walking distance of top attractions like the EPIC Ireland museum and Bord Gais Theatre.

Dining Excellence: Indulge in a wide selection of snacks and meals at the on-site restaurant, complemented by specialty coffees from Costa Coffee. Unwind at the stylish bar offering a fine selection of spirits and wines.

Ready to experience luxury and convenience in Dublin City Centre? Book your stay at Hilton Garden Inn now!

Important information:

Please contact the hotel directly if any changes to the reservation need to be made after 14:00 on the day of arrival.

Please note that breakfast and Dinner charges apply for children between the ages of 12 and 17.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUB

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 4336 reviews
Cleanliness: 8.5
Service: 9
Location: 9.6
Room Quality: 7
Amenities: 7.3
Value for Money: 7.2
Food and Beverage: 8.8
Overall Experience: 9.8
M
Mohammad • couple • kw
8
Pros:

The location and the lobby area

Cons:

Small rooms, uncomfortable pillows, expected higher level of room cleaning.

2026-10-31 • via Nuitee
M
Michaela • family_with_children • at
6
Durch gute Lage und nach Zimmerwechsel schöner Urlaub.
Pros:

Frühstück, Mitarbeiter freundlich, sehr gute Lage

Cons:

Erstes Zimmer: Matratzen hart, Duschgel wurde nicht nachgefüllt, Geräusche von Lüftung, veraltete Badewannen-/Duscharmaturen
Zimmer wurde daraufhin gewechselt.

2026-10-30 • via Nuitee
O
Orla • couple • de
8
2026-10-30 • via Nuitee
B
barbara • couple • gb
10
Very helpful and friendly staff
Pros:

Warmth and cleanliness

Cons:

Nothing

2026-10-28 • via Nuitee
E
Eirn • extended_group • ie
9
Excellent
Pros:

Location is central, facilities are excellent, staff here are friendly and helpful. I would definitely stay here again and I do recommend the hotel.

2026-10-28 • via Nuitee
M
Marlen • family_with_children • ie
8
2026-10-28 • via Nuitee
Z
Zebelyte • couple • ie
10
Pros:

Aww the view was amazing if i come next time I will order with a view for sure.

Cons:

I didn't like it bcz there was only cable tv no Netfkux ore youtube ☺️

2026-10-26 • via Nuitee
G
Geoffrey • couple • gb
9
Lovely hotel. Perfect location for us.
Pros:

Very clean!
Good breakfast.

Cons:

No ice buckets for the room! Offered a glass of ice!
Breakfast very busy.
Room backed on to restaurant so was woken on both occasions with delivery vans!

2026-10-26 • via Nuitee
M
Mary • solo_traveller • fr
7
2026-10-26 • via Nuitee
J
John • couple • gb
7
Cons:

Check in was tedious

2026-10-25 • via Nuitee
N
NIFILA • family_with_children • ie
8
2026-10-25 • via Nuitee
J
John • couple • ie
2
Poor staff and over charging for drinks and rudeness everyewhere
Pros:

Location

Cons:

Hidden and misleading charges - staff then rude

2026-10-24 • via Nuitee
Y
Yvonne • extended_group • ie
10
Pros:

Fantastic 1 night stay, staff excellent especially Thai.

2026-10-24 • via Nuitee
S
Susan • couple • us
8
2026-10-24 • via Nuitee
V
Vangelis • couple • gr
10
Πολύ ευχαρίστω
Pros:

Άριστα το πρωινό, πολύ καλή τοποθεσία

2026-10-24 • via Nuitee
M
mike • family_with_children • gb
10
2026-10-23 • via Nuitee
Y
YOSHIKO • couple • jp
8
2026-10-23 • via Nuitee
M
moopan • family_with_children • ie
6
Pros:

The bar staff was really good they were polite , professional and they really had professional behavior

Cons:

The reception night staff attitude , There was no water in the room and when I asked reception they said even drinking water is chargeable and it was not something expected from hilton as I am regular customer in the hilton india.

2026-10-22 • via Nuitee
S
Susan • couple • gb
8
Dublin was memorable so we will return.
Pros:

Good food at the restaurant.

Cons:

Fridge in room didn’t work - forgot to mention to staff .

2026-10-21 • via Nuitee
C
Cluney • solo_traveller • ie
8
2026-10-20 • via Nuitee